myntlhome.com to close
 

Re: myntlhome.com to close
 

LOL...they said the same when they closed www.nthellworld.com didn't they?

Re: myntlhome.com to close
 

Or are they giving up on dial-up? :erm:

Re: myntlhome.com to close
 

The funniest bit was saying they won't be able to reply to any emails sent through the site, for the duration... they NEVER reply to emails, EVER.

Re: myntlhome.com to close
 

Gee thats strange. I could have sworn that replying to customer E-Mails has been taking up about 80% of my day for the last couple of months...

Oh right it has. So we do reply to E-Mails. ALL THE TIME :mad:

Re: myntlhome.com to close
 

Re: myntlhome.com to close
 

oooooooo.....whos been picky today then ;) :disturbd: :angel:

I meant the corporate bull that they put!!!

Re: myntlhome.com to close
 

It's all about cutting costs in ntl these days, I wonder what the management will do when they have no more people left to make redundant so they are able to give the shareholders the figures they want?

PS: Thats not a dig at any employees, just an observation at the number of poeple being constantly made redundant. I am afraid I just cant equate cuts in services and customers to improved services. :rolleyes:

Re: myntlhome.com to close
 

ntl are sorry to inform you that this site will close on 28th January 2005. Improvements to ntl customer systems mean we need to temporarily close this service with a view to launching improved services in the near future. Should you need information about ntl please see www.ntlworld.com/help or if you wish to find out more about your billing or change your services please call customer services on 0800 052 2000.



Looks like its only closed temporarily to me according to that link people have been giving... It just depends on how temporary they mean I suppose...
I think they should be given the benefit of the doubt for a few months though really

Re: myntlhome.com to close
 

Isn't (or wasn't) myntlhome only available to celtic customers anyway?

hmmm.....

Re: myntlhome.com to close
 

It was only for Glasgow, Belfast and South Wales.

In the future who knows...

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NTHW was to close while community was started. That was how many months ago? :rolleyes:

Re: myntlhome.com to close
 

You must work in ntl accounts/ billing then,? they are the only ones who ever reply to me. I have emailed complaints and tech support dozens of times but never get more than an automated reply.

Re: myntlhome.com to close
 

I think dezzo works in tech support - from whom I've always had replies. Complaints? I don't think they even read them.

Didn't ever get myntlhome.com here!

Re: myntlhome.com to close
 

No I work in Customer Care and deal with a little bit of everything. Some complaints, some basic tech support, billing and general information.

The emails get read and replied to. We do not just bin them. Although it is very tempting sometimes ;)

If it's something beyond our remit such as a very in depth technical issue we pass it to the relevant department who reply (and copy us in)

The only times (to my knowledge) that no reply is given is when someone fills in the form with remarkably poor information.

Missing email addresses are common but you get emails with no return address, no postcode and no phone number. Try finding the correct J Smith to reply to out of several million customers.

We aren't miracle workers but we try. A reasonable email with full information will always be dealt with quicker than:

"MY SERVICES AREN'T WORKING. NTL R CRAP!!!. NOTHING EVER WORKS!!!!!!"

Rant over :)

Re: myntlhome.com to close
 

I always send emails to support.midlands@ntl.com - which is probably wrong?

As I say - I've had tech support problems dealt with via this address - but my complaint about new caps/downstream speeds, was never replied to.

Re: myntlhome.com to close
 

It sounds about right. Not one of the addresses my department looks after but is in the right format.

Re: myntlhome.com to close
 

Thanks for that anyway - I can't find any record of even sending it now!

I might resend it in a couple of weeks. :)

Re: myntlhome.com to close
 

dezzo what email address to get to your department, and does your call centre only get calls from specific regions?

I am unable to find a uk call centre that will deal with my area.

Re: myntlhome.com to close
 

For Leicester I think it's nottingham. I'll double check.

Currently my dept only deals with certain areas like Scotland, Wales, Northern Ireland, Luton, Milton Keynes and a few others.

Re: myntlhome.com to close
 

ok thanks