Someone (anyone) Please Help
 

First off hi one and all

I am posting this after i have got absolutely nowhere with ntl cs and i do mean nowhere. I have been ringing them almost daily for nearly 3 months now :mad: My problem is they for some reason accidentally disconnected my telephone line, no problems they appologised for that and put it back on again. Ever since that i cannot dial 1471 and i was ex directory (number was withheld) now i am not. Now it may not seem a big issue but it has got to the point where it is really winding me up. I have been told so far by NTL CS that 1471 is not available in my area (WTF!!) and my number is still witheld even though it isnt. Upon me explaining to NTL (politely) that i used to have 1471 before they cut me off I was politely informed that i didnt have and couldnt have. All i want is my phone working like it used to and to not be fed total and utter BS from NTL. Any one got any ideas would be most grateful

Re: Someone any one Pleas Help
 

have a look here , go to the top i say ;) :D :D

Re: Someone any one Pleas Help
 

They keep telling me that my 1471 feature is working and I keep saying no its not. After all, I think I should know! Then I get the it will be activated within the hour! Which hour exactly is that??? :scratch: :)

Re: Someone any one Pleas Help
 

yup i have had that as well, the one thing that riles me more than anything is i am expected to be polite which i am but they on the other hand can be as rude, arrogant and totally and utterly lie whenever they feel like it. I really would like to speak to someone on the phone who is clued up as to what is happening at NTL but i have yet to speak to them. My BT phone is due to go in on the 14th of next month, and to be quite honest I cant wait. NTL have finally beaten me on this one. I am no longer willing to put up with 3rd rate service from NTL

Re: Someone any one Pleas Help
 

You are asking for the 1471 feature which is most likely active, 1471 allows you to see the last number that has called you, what you are talking about appears to be CLI Witheld whereby your number does not appear on others 1471 without you putting the 141 prefix ahead of it.

This appears to be a miscommunication with you not knowing the correct term for what you require and CS not willing to offer an other feature that they think may suit.

Call back on monday and ask for your number to be withheld.

Also for your number to be ex directory it means it will not appear in phone books and 118etc cannot give this number out it does not withhold your number.

Re: Someone any one Pleas Help
 

Being ex directory has nothing at all do with the 1471 service.

Re: Someone any one Pleas Help
 

I think i may have confused some people on my problem. I used to be able to dial 1471 to find out who my last caller was, now when i dial 1471 i get a message telling me that this service is not available from this line. Tha initself is trival but when i contacted CS i was told 1471 is not available on NTL, when i pointed out that i used to have the facility i was told point blank that i couldnt have and i must be mitsaken. I used to have my number witheld i specifficaly asked for this service. When i discovered i no longer have this service i rang CS again to be told that i do have it and my number was not going out, When i pointed out the fact that i didn't have this service i got the usual i can assure you you have and i must be mistaken. When i told them that if i phoned my mobile, relatives or anyone that my number was dsplayed they then turned round and said no it wasnt and good day.

Re: Someone any one Pleas Help
 

Hiya all,
I'm guessing that the account on the billing system is showing active for 1471 but it is not actually active on the switch/telephone exchange! This is common with the new Sabs system I believe! (Utter crap system in my opinion!) Go back to Customer services and demand they sort this by contacting faults/switch to correct your physical line settings.

Oh and good luck!

Gary

Re: Someone any one Pleas Help
 

I could use 1471 a few weeks ago, then I got caller ID, then they restricted my phone over a £2 phone bill being 1 day late.

I spoke to them and they put the outgoing call feature back on but i wasnt getting caller ID or 1471

Now they've restricted me again even though the bill was paid, a DAY late!!!

they say they cant find out why or put me back on because their computers are down :erm:

So now, i cant ring out, cant find out whose calling, or who has called!!!

Lesson learned... NTL never change.

Re: Someone any one Pleas Help
 

Well i rang CS again today to be told the same thing i have nevr had 1471 or number withheld, and my ever favourite one "i am sorry sir you must be mistaken", which roughly translates to sorry sir you are lying!!. So 3 weeks today and i will be rid of NTL phone service for good. How on this gods earth they get away with treating people the way they do is really beyond me. This origianlly staretd by some Idiot restricting my phone service over a bill i had paid. They told me they couldnt find it so as far as they were concerned i hadnt paid it, When i said i had the receipt i would gladly fax it to them i was then told doesnt matter i had to pay the bill again, and if they found it they would credit it to my account. Needless to say i refused and my phone was restricted and so the saga begins.

Re: Someone any one Pleas Help
 

It sounds like Im in the middle of the situation you're about to end.

Re: Someone any one Pleas Help
 

Hello doofy as gazza b has said the problem is the new operating system .I keep getting lots of these faults .Your acct that the cs rep see says that it is on the acct but when you look on the switch it has been taken of the acct what they need to do is ring Datafill, R&R to check your details on the switch :) Hope this helps

Re: Someone any one Pleas Help
 

Well i spoke to cancellations this morning after spending an unbeleivable amount of time on hold, Explained to them that i wanted my phone disconnecting as i am going back to BT, asked me to put it in writing, not a problem says i and that was that. Later on tonight out of curiosity i tried to do 1471 and lo and behold it works again, i then rang my mobile and my numbers withheld again. All back to normal on the day i asked them to take it out. You couldnt make it up :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

Re: Someone (anyone) Please Help
 

it would have been a datafil issue on the switch if you called faults it would have been back on again within 24 hours cmr services cannot fix the issue they should have referred you to faults.

Re: Someone (anyone) Please Help
 

They did put me through to faults on a number of occasions when it first started, Always got the same response it is a problem in my area.

Re: Someone (anyone) Please Help
 

i for my sins work in the faults department and i have never heard of a an fault affecting a default feature, i can honestly say working there is hell management have imparted so many rules over the last few month making it impossible for us to do our job not to mention all the new starters they have brought in with inadequate training. most of the staff here before this 'recruitment drive' have left and my notice shall be soon to follow.
__________________

excuse my poor spelling there.....it's late!

Re: Someone (anyone) Please Help
 

And may i say that on the whole the faults department are pretty good, i never had a problem with them before this. I am sure that some of them just say the first thing that comes to there mind or just say what they are told to. You are a braver man than i am it must take some doing working under the conditions you do not to mention the amount of abuse you must have to deal with. I am not sure if it is me or not but the level of service at NTL does seem to be getting worse as of late (only in some areas), Must be all the cutbacks etc. Ah well hopefully i will have a better experience on BT

Re: Someone (anyone) Please Help
 

I left in October (redundancy) the recent relocation of deparments seems to have made things worse again. Maybe management will sit up and take notice when the next churn figures come out! Revenue/profit is the only thing they care about it's never about quality of service or care. :mad:

Very short sighted in my opinion

Gary

Re: Someone (anyone) Please Help
 

They hever have before. :dozey:

It's never been any different with ntl IMO-the rot starts at the top, & the sooner they get rid of all the people running ntl that wouldn't know how to consistantly keep a customer happy if their life depended on it (yes Aizad-I'm referring to you) the better for all ntl customers IMHO.

Re: Someone (anyone) Please Help
 

Well it happened again today no 1471 and no caller withheld either, Due to BT going in next week i wasn't going to ring NTL but thought what the hell. I Rang NTL CS expecting the usual hour on hold, but it was answered within minutes, Spoke to a really really helpful lady whos appologised and said she would ring me back when she had a chance to look into it. Heard that one before says i but she rang back within 15mins, appologised once again for the trouble assured me it was sorted and wished me a good day. Then i checked it and yup it was sorted, i have done enough moaning about NTLs CS Lately thought i would redress the balance and say thank you to whoever she was, It was a pleasure.