cant get ethernet to work
 

hi, bear with me I will get this right,
I have been told ethernet is better than usb?, so I read a few guides and tryed a few of them none worked, I have a ethernet port and have tried this procedure.....

1. Shut down the operating system, and power off the PC.
2. Power off the cable modem.
3. Unplug USB cable from both cable modem and PC.
4. Connect cable modem's ethernet port to PC's ethernet port (usually with a straight-through ethernet cable).
5. Power on cable modem, wait for it to finish booting, with all LEDs in normal condition.
6. Power on PC.
7. it didnt work? now I am stumped on what to try

Re: cant get ethernet to work
 

Hi and welcome :tu:

What version of windows are you using.
Does the enet light on modem flash when connected and pc on.
Check what ip address you are getting.

Just a couple of things to try.

Re: cant get ethernet to work
 

Are you running any firewalls at all?

Can you access the Cable Modem's configiuration page from your browser?

Try typing 192.168.100.1 into your internet browser. I think that's the right address anyway.

Re: cant get ethernet to work
 

here is a the error messages i am getting

A faulty or non-functional adapter has been found. Please remove the following malfunctioning adapters before continuing with installation. If this is a USB NIC that has been removed, please physically plug it back in:

USB Cable Modem 351000

Click the 'Fix' button to correct this problem.





Error Code :23

Broadband Installer has determined that you have a malfunctioning network adapter in your computer.

To fix this problem, you can remove (preferred) or disable this adapter. If you are not able to remove the adapter, then you can disable

A faulty or non-functional adapter has been found. Please remove the following malfunctioning adapters before continuing with installation. If this is a USB NIC that has been removed, please physically plug it back in:

USB Cable Modem 351000

Click the 'Fix' button to correct this problem.
ps thanks for the welcome!!

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I am using win xp
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yes I use zonealarm, no ethernet lights either?

Re: cant get ethernet to work
 

Sounds like you're running the CD there, you don't need to do that as the modem will already be registered.

Exit from the CD, take it out of the drive and use it as a coaster. Do everything you did previously again and it should work.

Re: cant get ethernet to work
 

Are you sure the ethernet port works OK?


Also, you don't need to use the ntl CD to install the connection again, as I assume you have already previously registered the connection back when you first connected using USB. *All* you should need to do is follow the steps in your 1st post. Also, it may help to uninstall the USB drivers for the cable modem.

Re: cant get ethernet to work
 

Would it be worth using Add/Remove programs to uninstall all the junk that the CD previously installed?

Re: cant get ethernet to work
 

tried that didnt work?
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I removed all usb drivers and searched for usbcm files on my computer it found none so I tried the ethernet cable but still nothing.

Re: cant get ethernet to work
 

Have you uninstalled the drivers as per this thread:

http://www.cableforum.co.uk/board/sh...ad.php?t=22822

Also, might be worth checking that your network adaptor is enabled.

Go to:

Start > Control Panel > Network Connections

Right click on the icon for your ethernet adaptor and see if there is an option that says "enable" if there is then you should select this option.

Re: cant get ethernet to work
 

go into control panel and network connections.
Do you have a local area connection in there.
Does it say cable unplugged,connected or disabled?

Re: cant get ethernet to work
 

Oops, just read the bit you added to your last post regarding uninstalling the drivers.

Re: cant get ethernet to work
 

yes I have three area connections due to my messing around ahem!!,
1)local area connection 6 network cable unplugged nvidia nforce mcp networking controller

2)local area connection 7 connected usb cable modem 351000

3) 1394connection 4 connected 1394 net adapter

Re: cant get ethernet to work
 

Is the driver for the ethernet port installed and is the device showing as working OK in device manager? Try a different ethernet cable if you have one handy or can borrow one.

Re: cant get ethernet to work
 

yes I read from that post and followed the instructions.
network adapter is enabled.
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yes it is fine in device manager, I am using the cable I got with the ntl modem, it is the first time I have used it as my last computer didnt have an ethernet port

Re: cant get ethernet to work
 

Remove usb connect enet,reboot modem and pc,check what ip you get with the enet and post back.

Re: cant get ethernet to work
 

check what ip you get with the enet and post back, how do I do that? through the browser window?

Re: cant get ethernet to work
 

back to network connections double click on the enet connection click support at the top.

Re: cant get ethernet to work
 

ok will try that now but the last time I tried that it was just blank

Re: cant get ethernet to work
 

the one your interested in is nvidia nforce mcp networking controller
check it does not say unplugged when it is connected,it should either say connected disabled or limited connectivity.Whatever it says check the ip address.

Re: cant get ethernet to work
 

no nothing still says unplugged,
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and no ip address

Re: cant get ethernet to work
 

Please don't take this the wrong way.....

But..... You have got both ends of the cable plugged in haven't you? I mean, one end into the ethernet port and the other into your cable modem?
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And are you using the cable that came with the CM?

Re: cant get ethernet to work
 

yha ha yes both ends plugged in, believe it or not I am in the middle of doing a comptia A+ course just started on networking thats what made me want to plug it in through ethernet. yes am using the cable that came with it, a black cable

Re: cant get ethernet to work
 

Sorry, had to ask.....
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Try checking your ZoneAlarm logs to see if you are getting any hits in there that might signify blocked networking attempts.

Re: cant get ethernet to work
 

Ok firstly how many other connecitons have you got ??

are you routered ? (Please say no I hate routers)

You are going to need to disable the USB connections is you haven't done so already. Do this by going into start control panel and network connections. Look for the USB and right click. Do unistall on it and then ok. The same with ANYTHING ELSE you have on there.

Then REMOVE the ethernet cable from your computer and power down.

Before you reconnect plug the ethernet cable back in. Let it find the network adapter, drivers etc.

Back to network connections. Right click on the only network connection that shouold be there now. click on install and client. Take out anything that doesn't say "client for microsoft netowrks" and Tcp/ip they are the only two you should have checked.

Make sur eyou have the right cable in the right place. Daft I know but I once went to fix a machine that had used the usb cable in the ethernet port !! Don't ask me how he did it I don't know :)

If that doesn't work then its either the network card or the cable thats broken. But from what you say it appears that you have too many LAN connections and the computer is confused over which to use. Let us know how you go.

Sian

Re: cant get ethernet to work
 

no I havent got a router, will try your advice now, thankyou

Re: cant get ethernet to work
 

nope didnt work, also it wouldnt let me remove the 1394 connection which is called 1394 adapter.

Re: cant get ethernet to work
 

That is a firewire connection.

Have you tried another ethernet cable yet?

Re: cant get ethernet to work
 

no will post back when I have got one
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why would the firewire be in the network connections?

Re: cant get ethernet to work
 

Firewire can be used to network two computers together. There is something about it in a networking article at http://www.pcbuyerbeware.co.uk/Networking.htm

What service packs have you installed for XP Home and what type of cable modem do you have?

Re: cant get ethernet to work
 

service packs all updated up to service pack 2.
ntl home 100 ambit.

Re: cant get ethernet to work
 

Just to backtrack a bit,you have usb cable out,ethernet cable in but it still says unplugged for your enet connection,and the enet light on modem is comming on.

Re: cant get ethernet to work
 

unplugged usb, put ethernet cable in, there is no light coming on for ethernet.

Re: cant get ethernet to work
 

Ok then its either the cable or the ethernet port on modem,if you can get a cable first to try if this fails contact tech support to report a fault with the modem.

Re: cant get ethernet to work
 

one thing I must add is that I have never been able to connect the cablemodem properly with windows xp through usb, it gets to the point where you have to plug usb cable in and gives an error code after xp has loaded drivers, but when I have cancelled installation the internet has run fine, but I have to manually configure outlook express.

Re: cant get ethernet to work
 

Its sounds like you are doing a full reinstall using the ntl installer cd,to be honest I would only use that disc for the drivers nothing else.

Easiest way to reinstall is to load the ntl disc,cancell the install screen then plug the usb cable in and just follow the add hardware wizard.

Re: cant get ethernet to work
 

I think thats what I have had to do because xp just wont run the install disc, I have let the windows hardware wizard install the drivers, would it affect the ethernet connection though?

Re: cant get ethernet to work
 

No usb and enet are 2 completely different connections,I have never come across usb drivers interfering with ethernet,in fact I regularly tell cmr,s to switch from usb to enet without uninstalling any drivers.
The problem you have is network cable unplugged,its not even detecting the cable plugged in,this points more to a hardware failure.

Re: cant get ethernet to work
 

I will post back when I get the cable later, thanks everybody for your time and patience!!

Re: cant get ethernet to work
 

well I feel a complete idiot, the cable I got from ntl was the wrong one, went to a friends house who had just had broadband fitted took one look at his cable and realised I had been plugging the wrong sort of cable in, got a cat 5 cable this morning, put it in, booted windows, switched zonealarm off, and hey presto it's working!, the cable I was using was like telephone wire with two ethernet connections? does ethernet run faster than usb because it seems a lot faster?
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thanks to everybody for your help

Re: cant get ethernet to work
 

Try removing the Ethernet controller from the Hardware manager, reboot and let it find it again. This should reinstall the drivers.

If that doesn't do anything, try upgrading the drivers.

Re: cant get ethernet to work
 

Right thats it,I been pulling my hair out with this one whats left of it,you owe me a pint LOL. :D

Glad its all sorted now,I find that ethernet is more stable and less power hungry so it will seem faster.

Re: cant get ethernet to work
 

ha ha lol, will a bottle of hair growth do!!

Re: cant get ethernet to work
 

Thanks for that but I think I am past that stage lol.

Re: cant get ethernet to work
 

I havent read thru all the posts so you may or may not have already been advised this.

If you have an ONBOARD ethernet adapter or internal you may find that it is dissabled on your BIOS

To access your BIOS when your computer is turned on you will see something along these lines "Press DEL to setup" or similar with different keys, usualy F1, DEL, HOME, ESC

If the BIOS is password protected please check with your administrator, Manufacturer, retail store purchased from or friend

Enter the password and check with system settings if the Ethernet adapter or LAN (Local Area network) is active

Be sure to save your settings before exiting the BIOS