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More NTL redundancies
Can i be the first to wish everyone affected by this announcement all the best and good luck. I hate this kind of news :(
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Thirded
EDIT ... Making this a sticky for a while |
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Fourthted,
bad news indeed for all those affected good luck guyz in the 'pastures new' |
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:hugs: to all those affected :)
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Bad news again....I have personaly worked with most of the guys affected in South Wales region and know there are some good guys who are very worried.
16 employees put on 30 days notice, 3 of them will be made redundant. Apparently a similar meeting has taken place with the business engineers with some of those expecting the same. The only slight positive for the guys who want to stay, is there are a few who are happy to go. It should mean this round of redundancies will be voluntary. Apparently people willing to go is not going down very well with management, as they cant understand people being fed up! :td: (thumbs down to management) Best of luck to anyone who gets a negative affect from this latest round. |
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There is always a sense of foreboding whenever the word "redundancy" appears on the front page since so many people here have come to look upon the members of NTL staff that post here as friends :(
It's been said a few times already but no doubt it will be repeated throughout this thread.... "Sorry to all those that will feel the affects of this latest round of cuts and good luck to those that take the oppurtunity to move on to pastures new." Don't forget where are though if you decide to leave NTL ;) |
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Here we go again! Cutting Surrey down to 4 field engineers.
So, no preventative maint + higher noise floors = Commercial suicide Expect BB to get slower, and just how they are going to get VOD to work is anyone's guess. EVERYONE knows the CATV/BB network requies constant TLC, how do these people come to this decision?? How the people who run this poxy company retain their jobs is a mystery. rant rant rant rant rant rant rant......................................... |
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According to the guys I have spoken to it's another right royal cock up by ntl.
They've been told they are on 30days, but that's about it. Apparently there is going to be a new structure but threy don't what it is or anything. He's come out of his briefing completely non the wiser |
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Interesting to see if Telewest shed any jobs :dozey:
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Network techs etc, what the hell do they do? :dunce: I am sure the fact that these people affected are working invisibly behind the scenes in increasingly poor working conditions gives the impression that they are not giving much value to the company. I was also told by a manager recently that he attended a meeting with other managers including someone high up from matrix court. The matrix court guy was complaining how much the Network Tech's were being paid compared to his guys, apparently he claimed his guys were able to do the network techs job because they knew all about the network and fix the customers pc. That sort of attitude to hard working people behind the scenes will reap what they sow! If they think they can keep decreasing staff levels, (remember there have already been stealth redundancies in these departments not reported here before) and maintain a good level of service whilst supporting the launch of new products they are very mistaken. It certainly looks a short sighted decision and a sign of financial problems. :mad: |
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there is a scene written in Terry Prachett latest book Going Postal that really echoes all that really reflects all that you have been saying thus far.In fact when I was reading it I was sure TP was writing about NTL.
I'm even more certain now. I hope that all those affected get the outcome they want and that those who don't don't get too screwed. :( |
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Due to a cock up with the met police contract £25m was wiped off ntls revenues last year. Evden though ntl have now sold Broadcast, £25m has still been wiped off ntls bottom line for 2004 and they have been under a lot of pressure from the institutions to recoup the loss as much as possible. (That's what I was told anyway) The problem is, it is accountants calling the shots. The problem with bean counters is.... They can only count beans. |
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Not a real problem, it's when they spend more time counting beans going out than beans going in that right-thinking men head for the hills.
Best of luck to anyone affected, of course. |
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There were redundancies in my dept at the end of last year, some VR, some not. It's a damn shame, but it's also business... :shrug: |
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So, using that theory, those that made the balance sheet unbalanced should get the chop! The ones that lost 25mil should get the chop! They say each net tech/eng costs the company 50grand p/a It would have been better to chop out a layer of very high managment Christ I am sick of this **** :mad: |
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Some of these poeple are still doing nothing nearly 4 years on! How can they be so blinkered by getting rid of the very people they need to operate the networks, these people affected in wales have seen their managers numbers increased by a multiple of at least three, and then reduced again after it was realised they were over-staffed. Don't forget people were also made redundant last month in departments directly giving engineering support to the network people, but these went un-reported on this forum at the time. Just remember that this has only come to light here because it's a large number in one go, and not small pockets that have been going on at regular intervals for field and network support positions. |
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Escapee, there are plenty of people all over ntl that don't work for home or networks, getting made redundant. Their jobs are pretty important too. |
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These guys are understaffed, out of sight and performing one of the most important tasks in the company. You can have billing, callcentre, planning, and all these other jobs but none of them will work if the network affects the whole damn lot. I think the big issue is as Womble says people dont appreciate that the HFC network carrying TV, Broadband and proposed VOD, does not look after itself. It needs constant maintenance and they have already been neglecting it by taking network techs and putting them on service calls. the big bl**dy increase in service calls was probably down to lack of network maintenence and money to start with! Service can only go down hill for the customer. :disturbd: |
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Those who have access to the ntl intranet forums know my feelings on this matter.
Oh and here's a few words of wisdom from a friend of mine in Canada, an NMC technician for a cable company there: Carl @ Work says: excellent, we just fired 10 - 15% of our HFC network engineers James says: Uhmm....why? Carl @ Work says: ummm pass? Carl @ Work says: as far as why goes, I think it's insane James says: We did that 3 years ago...was a huge mistake. My sympathies to those affected directly by this. My sympathies also to those in fault management and tech support who are going to be dealing with irate customers when service fails and there's no-one there to fix it. |
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I agree 100%, it's just a pity people who dont really understand the engineering requirements are in a position to make such a mess. This decision will help the company increase churn, and make financial matters even worse as customers leave due to a further reduction in satisfaction to their service. I think it's about time the guys at the top realised someone sat in front of a PC in an office can only sort out problems with a customers set-up, and cannot actually fix a hardware fault! |
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The poor buggers left in the call centers will get the first load of flak as the network slowly degrades, followed by servce, and then finally Networks, who quite honestly are passed giving a ****. The red indians have a saying; man walks thru life backwards, he exists in the present, but looks to the past, if he looked over his shoulder he would see the future. NTL managment have not learned a damm thing!! maybe if they looked into the past the future might be a wee bit brighter! |
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Sorry to hear of these redundacies, it's never a good time to lose colleagues. I'm only new here, but reading these posts gives me a feeling of deja vu !
I'm a maintenance engineer for a bus company. We used to be a lot of smaller local companies until de-regulation and the growth of the big companies. They bought up all the smaller ones (similar to how NTL and Telewest have grown). Then found their costs were too high, to started chopping away behind the scenes to get costs down. They're reluctant to cut drivers as that's the public face of the company (a bit like your Call Centre staff), but have cut the maintenance side lots (we've come from 12 engineers and 4 apprentices, to five engineers and no apprentices over the years). A similar position to how your engineering dep't is going. The management don't have the foresight to see if we aren't there maintaining their network of vehicles (same as you with ntl's network), the service just doesn't run. Buses can't be on the road with no support services, the same as TV phone, and Internet won't work without support either. Our firm would now rather bring in an outside firm at £80 an hour, than have enough of it's own staff to deal with problems in house. The similarities are uncanny. Sorry for you all. :) |
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Well said they do need to look to the future and before its to late. My sympathies to all who have lost their jobs and I hope and pray that as this door closes another door opens giving these people a better future. NTL is fast heading for a company with too many chiefs and not enough indians! |
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The planned switch on of the VOD equipment at Glasgow Headend will go ahead as planned tonight, the project is too far underway to be worth stopping and must go ahead because Simon Duffy announced it would be launched before the shareholders pulled the plug on finances. The planned launch in Wales will go ahead as planned because it is also at an advanced stage, but the Manchester/Baguely Headend VOD has been put on hold indefinately. There is also a bit of worry and many senior engineering people involved in the project are holding their breath that everything goes to plan, because the system has so far only been tested in laboratory conditions and not on a live network. Surveys are still ongoing for VOD in other areas, although spending has been cut/put on hold for the project until further notice. There also seems to be some confusion about who is responsible for the loss of the Metropolitan Police contract, it is understood that broadcast and Business were both involved, with one blaming the other at the moment. I know where my money would be on the blame! Apparently too many corner were cut, and they tried to complete the project on the cheap without the right people in place. That smacks of the business division to me. ;) Please do not shout if any of this proves to be wrong, I am only passing the info on from a couple of ntl sources. |
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How true that is I don't know |
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They have their top engineer on it !!!!! A guy from your part of the country that I have never had any faith in at all. ;) PS: The one guy was also laughing about my sig and said it was a good idea and something he would consider if made redundant. He certainly had a laugh when I explained it to him, cos apparently it has been brought to the attention of certain people in ntl who thought it wasn't possible but have now been educated. :D |
ntl job losses the latest batch
Sorry to those who are redundant from this, as a customer this has disgusted me and good luck for the future.
If this is anything to do with a merger it will be interesting if telewest acts the same way if it doesn't I will think the merger is just an excuse to hide the real reason. |
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I think this is nothing to do with merger, if it is wouldnt telewest be doing the same thing?
Time someone at the top got the chop one **** up after another. |
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The company still looks in a sorry state! |
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Where is that taken from Pierre? :confused:
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The intranet, strategically edited.
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Ok, ta. :)
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Unfotunately it's the same problem in a lot of large corporations, egotists with little or no people skills and little idea what makes a good company tick or that ongoing maintenance is essential for a good service, become managers, have the full corporate lobotomy and spout company dogma all the time. I don't think I've met many managers who command much respect in the past 15 years !! NTL has too many chiefs lining their pockets and not enough Injuns. Still, as long as the beans add up !! :erm: |
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:welcome: to the site. :) |
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The startling similarities between Going Postal and a whole lot of modern capitalist behaviour towards engineering struck me when reading it - it's clearly informed by some very astute observation, and is one of TP's best books in a long time - he should do more social satire IMHO.
Here's another example, from the US cable industry. http://www.osnews.com/story.php?news_id=9427 |
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According to El Reg
http://www.theregister.co.uk/2005/01..._telewest_vod/ Cable Forum has been "quoted" by NTL in a press release. Quote:
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I also note that Glasgow is being mentioned but further implementation seems to be played down. Perhaps they will also deny that there is a freeze on further implementation apart from Wales until further notice. :rolleyes: |
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I am sure time will tell which is the true story |
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Hi there
Just wanted to say hi and i hope that all this news about redundancies is not true. i was an ex ntl employee at the old luton customer care call centre. Also i just wanted to see if there is any old work chums, from either faults or cust care on here, what are u lot up too. I am at the moment enjoying my life in sunny las vegas :cool: Hope that everyone that got made redundant got jobs etc.i know that there is better work out there. heads up. Take care |
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I heard from a mate that in the Herts & Beds area Ntl got their sums wrong in this latest round of redundancies and they got rid of too many network techs!! They had to ask one or two if they would come back !! I think I would have told them where to shove it. :disturbd:
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They wanted rid of 2 but they ended up losing 4, sounds like a similar situation. I think the guys left behind will get more and more pee'd off as they are unable to cope with the workload, I expect the stop on overtime will be reversed , but how many will want to work extra hours unless it's something else thats forced on them yet again. ntl managemement :dunce: |
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ok add some words to this phrase to make a sentence
NTL Management arse elbow. :D |
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What really gets my goat, is there are "people" who's job title states they are Engineers/ Senior Engineers but who dont do diddly squat but sit on the arse all day in the office. While engineers who work in the field and do on call are laid of these people keep their jobs.
This epitomises what is wrong with ntl.... too may jobs for the [boys] or [jobs for the ones you can't trust in the field] delete as you see fit. :Yikes: |
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The reason networks are being targeted is for the merger with telewest rumor has it they will look after the network its the night of the long knives for all of us
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Hence my reference to "Night of the long knives" Not a reference to the general workers in ntl, as I am sure many think! |
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Anyone who thinks there won't be MASSES of redundancies after the merger is living in cloud cuckoo land, and it'll be true at all levels. I am expecting, almost hoping, for mine at some point and I will take it and run this time. |
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I have a friend who works full time for Telewest and they have been told their jobs are only guaranteed until the merger.. This is rubbish the two companies have some strengths and some weaknesses. I feel those who failed to deliver on their management roles should go. Those who are not customer focused should go as without the customer the company will fail. In the light of whatâ₠¬Ã¢â€žÂ¢s happening with ADSL, NTL might have a big awakening soon.
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The poor *******s that get shafted (even more than usual!!) are Call-center/payroll/HR peeps due to narrow sighed managment/bean counters coming to the conclusion that we only need half the call center staff for a company that has just doubled in size! I really hope there is a night of the long knives, and I hope I am around to see it!! |
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Well looks like NTL are about to give out more redundanciesâââ€à …¡Ã‚¬Ã‚¦
I just gave an engineer a coffee as it was cold and he says they have all been called in to a meeting tomorrow morning sometime, Is this more of the good workers going while the bad stay |
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The installs team have a new MD as of 1st Feb, it is more than likely to announce some changes he has implemented as he's been asked to shake it all up a bit. |
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Looks like I might be wrong then.......:(. I hope not.
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i have a feeling its bad news the last of the inhouse techs is about to be no more as ntl are looking to go 100% contractor here in the north east our team leaders have been summoned to leeds early morning.
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How much more of this does the company think the staff can take? Or do they not care any more? |
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I understand in Wales they are currently interviewing for In-house service techs, so it does look like different regions are being treated differently. |
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like i have said b4 the persons who own ntl are here short term make as much money as you can one way is to contract out what ever the cost to the customer. I mean can you belive this customer gets cable modem installed contractor says plug your modem in and away you go
customer does so then calls the help line cause he can't register ntl bookes an elf, goes round snyc ready lights flashing put meter on nothing had to go to the cab and it was not connected to a port so customers stand by for more of that when you loose the whats left of inhouse. |
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So the Dial up Tech Support and the Broadband Tech Support have been outsourced. It looks like the In-House techs are going to be outsourced and a lot of collections are now done by agencies instead of actual Ntl staff. How long before Customer Services are outsourced as well? It's just another example of how the management don't care about the staff or customers and are only interested in the cash and making things look good on the balance sheet. :td: :mad: |
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I really hope these rumours are unfounded, I just don't understand why any company would want to get rid of loyal, competent employees, in whom they have invested training, pensions etc, and swap them for an unknown quantity. The money saved may be evident to the bean counters, but the long term effect on service levels & customer satisfaction could actually cost them. But hey, who is interested in long term, these days :( |
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Now that was from the last round. So if these are redundancies tomorrow then that quote will be looking more and more like the normal pr bull****. Or will these be classed as ongoing as well. |
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I think its time NTL Shareholders noticed they are about to end up with no staff to keep the network running and the customers will not stick around if they can't keep a reliable service. Also homealone you are correct to make them redundant it should be the job not outsourced time things was forced and those right at the top head hunted out of NTL!!!!!!!!!!
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i will post tomorrow with what happens in the meeting at leeds
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Manpower are already recruiting staff for the faults dept, stopped recruiting for tech support a while ago as they increase the head count in india, & as you may be aware, Manpower do all IBM hiring & HR work in there call centres. |
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This, I believe, is the driver behind the change to COBI. COBI never gets referred to as ntl any more, not NTL COBI or anything like that, just COBI. This, I believe, is so it can contracted out to a third party who will then run customer services, faults, complaints, install despatch, etc etc. Once Harmony is in place all the above jobs could be done from India. It'll take years to get to that point, but that's where I think it's heading. |
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What I will say is, this is,by and large how C&W and many other Telco's operate |
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My plan was to goto ntl business service later in the year but out of morality I will probably try and change ISP, and if possible cancel my TV and PHONE with NTL also.
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I'm sure I posted that a couple of months ago when I heard it from an ntl manager who was present at the meeting, it certainly looke like the managers outsourcing support facilities have their eyes on doing the same to the hands on type roles. I will say again though, ntl South Wales are currently interviewing for service technicians. It doesn't look like contracting out is happening across all regions just yet. It could however be the usual ntl way of managers conducting interviews not actually knowing whats going on. |
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Would these same managers meet up with a group of customers who have had to deal with the outsourced tech support and listen to what we have had to go through and end up with still 2 days wait until CS were back in work to just arrange an engineer visit for a wrongly diagnosed cable modem fault? I am sure many members who are customers are willing to meet face to face and let them hear the actual feeling amoungst customers. Should send a group to each area and the meeting has to be face to face managers only. |
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Bull, erm, excrement. No offense to the TSB but it's really not their issue to know about these things and I would bet none of them have a proper understanding of how the HFC works. A statement like that makes how ignorant some management are of HFC operations blatantly obvious. I've been studying it for nearly 2 years now and know next to nothing. I guess my job is in danger if TSB bods know how the network works end to end as well, they get a fair bit less wedge than me but still. I reckon they should try this for a week and then fire the manager in question when it all goes completely tits up. |
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Name this apt tune..... We got to get outta this place, if its the last thing we ever do We gotta get outta this, girl there's a better life for me and you :cool: |
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Look on the bright side, go work for the contractors probably treat you better than ntl do. :(
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South East rail maybe :tu: |
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I doubt it was a money increase for their tech's, more likely to be a empire building issue! |
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Finally found the link I was looking for regarding Repair/Service techs...
http://www.jobsite.co.uk/cgi-bin/vac...tion=913948822 |
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Well the meeting NTL had with Managers??? any answers or have we now got the only ISP with no staff in this country working for them?
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We will be posting information that we have obtained very shortly - keep your eye out ;)
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From what i have heard there are 6 Managers and 6 Senior "team leaders" Installs techs fighting for 6 jobs in the North West. I have only had chance to talk to Engineers for up in the North West. If this affects other regions i don't know. They have all been placed on 30 days notice as of today. :( NTL hang your head in shame |
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It is a disgrace, an absolute disgrace.
Staff are fed up to the back teeth with redundancies. |
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Keep your eyes peeled for some BIG news concerning this....we will be posting it in a within half an hour...
__________________ It's here..... |
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http://www.cableforum.co.uk/article/...e-redundancies
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I am sure all NTL staff have a very low opinion of the NTL managment at the top. same as the customers we are all only another million in their bank account,
Its a bad day for Staff and customers the only people laughing all the way to the bank my end up having their smiles wiped of their faces if they end up being charged more to use contractors than if NTL had their own staff. |
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:( i've just been told today - 30 days notice.
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:td: That sucks. Best of luck in either getting through it or finding a new job at the other side. What dept do you work in? |
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Gee sorry to hear that. Best of luck in looking for another job. I hate the way we are losing all these good people. |
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Best of luck to all the lads going thru it on installs |
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thanks guys.... :tu:
Due to ths position i'm in at the moment I could either move to a different area or accept redundancy. I can't give too much info away at this time as i am still restricted by the company disclosure policy however I'm thinking more along the lines of a clean break at the moment. |
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