e-buyer
 

Hello,

I wonder if anybody can help I went on the internet and the site called e-buyer and ordered a new dvd rewriter. Found a nice one and read all the specs and then I ordered it here goes.

Paid the delivery charge of £4:99 and it would be on the 12th Jan 2005 So I booked a day off work . later on I went on to my emails only to find that they have updated me to a Tuesday 11th (sweet) on the 11th nothing turned up, they sent me a email and said sorry it will be delivered on the 12th and guess wot nothing turned up on Thursday or Friday.
When I went on the site I couldnt find my new dvd writer all it said was discontinued so I want my money back, But no joy with email sent 3 over a week and guess wot NO TELEPHONE NUMBER so if anybody knows on how to get my money back or order a different one or knows a phone number I will rep them silly.....


Kind regards

homer

Re: e-buyer
 

Contact Information
General
Company name: Ebuyer
Street address: 6900 West Morelos Place, Suite 2
Chandler, AZ 85226 USA
Web site: http://www.ebuyer.com

Customer-service phone, fax, and e-mail
Phone: 480-222-1600
Fax: 480-893-9218
Hours: Mon - Fri, 8am-5pm MST

Re: e-buyer
 

I had an awful experience with ebuyer... http://www.cableforum.co.uk/board/showthread.php?t=9372

I believe Ebuyer don't have a contact number but i found this on another forum.... it's worth a try!

Re: e-buyer
 

Either of these any good to you?
Registrant:
Ebuyer (UK) Ltd (EBUYER5-DOM)
201 Woodbourn Road
Sheffield, South Yorkshire S81 7QP
UK

Domain Name: EBUYER.COM

Administrative Contact:
Naylor, Mike (MNI191) mnaylor@EBUYER.COM
EBuyer.com
Suite 215, The Portergate, Ecclesall Road
Sheffield
S11 8NX
UKR
+44 114 2096033 fax: +44 114 2096033

Technical Contact:
Patel, N (XVYDDRCNLI) npatel@EBUYER.COM
Ebuyer UK Ltd
Unit 5, Centurion Business Park
Coggin Mill Way
Sheffield
S60 1FB
UKR
+44 1709 514 707
or maybe

Mike Naylor (mnaylor@ebuyer.com) Director of Ebuyer 0870 4675012,
Director Paul Michael Cusack (mcusack@ebuyer.com) 01709 305667
Company Secretary Steven L. Kay (slkay@ebuyer.com) 01246 570435
this email got a response for someone else:
i.csupport.sheff@ebuyer.com

I have seen reported on other sites that Ebuyer has recently moved to a new location and not all staff wanted to relocate so at the moment they are running on a drastically reduced staffing level which means they are swamped :(

Re: e-buyer
 

Had a similar problem with eBuyer a while back but when I contacted them they were very good and sorted it out in the end.

Isn't there a bit in the accounts section (you may have to trawl a bit :D ) where you can either choose a substitute product or ask for a refund?

Re: e-buyer
 

Mentioning this address might jog them into action: ;)



http://www.courtservice.gov.uk/mcol/...nformation.htm

Re: e-buyer
 

isnt there an enotes thing on your account to contact them? have you tried that?

Re: e-buyer
 

Just a general observation - why not have the goods delivered to your work address ( yes, I know they won't do it on your 1st order), but most (lots?) companies have security etc who can accept the good, either 24 hours or at least working hours - saves all this booking days off etc, won;t leave it with next door etc
Works for me

Re: e-buyer
 

*sigh* ebuyer get almost as much of a bashing here as ntl do. Personally, I've always found 'em to be great - no problems whatsoever, and I've spent more than the GDP of a medium sized African country buying stuff from them.

Just out of interest cause I'm a nosey git, why d'you want your money back? Cause they've discontinued the item, or cause it's not been delivered on time?

If I was you, I'd check the status of the delivery on your account page of their site. They sent you emails in relation to the shipping of your order, so it's in their system. This means you'll be able to check where in their chain your order is at, and if it has been shipped, then you'll be able to get the tracking number of which courier they used. Maybe the problem is with the courier and not ebuyer...?

Re: e-buyer
 

If you want your money back the easy way, contact your bank. Amazon decided not to deliver some items to me recently, when I told my bank there was no telephone number listed on their site (which there isn't) they did some investigating, refunded the amount then went off to claim it back from Amazon.

Re: e-buyer
 

Thanks for all of your support I have still not heard anything and I have been on there web site again and posted another enote and I wait.....
will reb all anyway keep all posted.......



thanks

Homer

Re: e-buyer
 

I just ordered some stuff from ebuyer :( I should have read all these threads first.

They have an amazon like super saver delivery (we keep in the warehouse for a week just to **** you off, but you get it delivered for free), and as it did cost much I thought it was worth the wait. Here's hoping it arrives....

Re: e-buyer
 

e-buyer messed up a delivery with me as well............it took me several e-mails to get the next day delivery fee refunded. I think it'd due to them being snowed under with complaints since the Christmas debacle....Actually, I have had next day delivery with the super saver deal on Amazon.......

Re: e-buyer
 

i must say i have purchased a few things off ebuyer and have always received deliverys on time, twice early :Yikes: :shocked:

Re: e-buyer
 

In the 3 years I've been ordering from e-buyer, I have not had a problem with them, only the rubbish, well lazy courier company they use.

Re: e-buyer
 

Never had a problem with delivery from Ebuyer but once had a problem with a motherboard that was DOA and they refused to accept it back, over a year ago now and ive still got it sitting under my desk.

Re: e-buyer
 

Hello all ,

Just to keep you updated went on the web site this morning and guess wot it is down I hope this is not a sign that things are going belly up for ebuyer.
I also have tried that phone number it just rings and rings.
So if anybody out there as got any more ideas pls post......


Kind regards


Homer

Re: e-buyer
 

Ebuyers site works fine for me, if you're on NTL BB, try changing your transparent cache.

Re: e-buyer
 

sorry for this how do you do this

Re: e-buyer
 

look at

http://homepage.ntlworld.com/robin.d...trancache.html

hth

Re: e-buyer
 

In IE

Tools - Internet Options
Connections tab
Lan settings
Enable Use a proxy server

Put this in, oxfd-cache-3.server.ntli.net port 8080

List of proxies somewhere on this site, articles i think.

Re: e-buyer
 

Various articles here ;

http://www.cableforum.co.uk/board/article.php?c=16

Re: e-buyer
 

Hello,

I said I would keep people informed so here it goes.

Rang those Telephone Numbers over three days NO JOY
Wrote a nice letter saying pls and thankyou and sent it recorded delivery
emailed some guy but it came back saying unknown address


so there you have it dont know what else to do ??????

homer

Re: e-buyer
 

Did it cost over £100? Did you buy on Mastercard or Visa. If so contact your card issuer and dispute the transaction.

Re: e-buyer
 

Hi,

No I brought it on my switch card and it should have been here on the 11th Jan but nothing yet .
I have been on the web site and it still show's picking in progress


homer

Re: e-buyer
 

Send an e-note and wait..... and wait......

The transaction is at least in pick which means at some point it will be noticed that it is stuck in pick and adressed.

I'm waiting for a reply to an e-note about a £360 printer they have not refunded yet and an RMA for a portable DVD player that has died after 40 days. Loving the eBuyer at the moment.

Re: e-buyer
 

Hi,

Yes same here isnt ebuyer customer service a wow just like ntl

Re: e-buyer
 

YES, there is a proxy problem with ebuyer in the poplar area - the default proxy is no go and specified by number (62.255.62.12) it's also dead for ebuyer, but ok for everything else.

Re: e-buyer
 

I ordered a philips toaster from them
http://www.ebuyer.com/customer/produ...duct_uid=66200

I was hoping to come in here and tell you of the good service I received from them, unfortunately not, I got sent that toaster, but with black trim instead, wouldnt be so much of a problem if we didnt already have the kettle with cream trim :(

Re: e-buyer
 

At last...
The same day Tesco Visa said there was nothign they could do as eBuyer had promised me a credit note!

Re: e-buyer
 

Can I ask how long you had to wait for a reply to your RMA request or enotes? I ordered a DVD writer which was delivered on 18/01/05...or except it wasnt. My wife signed for the parcel not knowing what it was but when I arrived home from work I opened it to find an EPSON printer cartdige instead.

I have sent 2 RMA requests and an enote but no response from ebuyer yet on either. This is the first time I have had to go throughthis process with them and wondered how long I should leave it before taking it further.

Thanks

Re: e-buyer
 

I've still got a motherboard that arrived nearly 2 years ago DOA that I'm waiting for an RMA number from Ebuyer for. I wouldn't hold your breath ;)

Re: e-buyer
 

So they have service quality the UK would be proud of.

Re: e-buyer
 

well after much deliberation in what DVD WR I wanted to buy, I decided to get it from Scan.co.uk, so I am glad I did not get it from Ebuyer.
I only wish Crucial memory does not go the same way as ebuyer, as I ordered memory about a week ago and still waiting, apprently it is still in progress.

ik

Re: e-buyer
 

Hi All,

Just to let you all know that after many recorded letters that ebuyer as replied, They said sorry but your order is now out of stock and we have cancelled your order and we will refund you money but it will take a couple of days.
But what I would like to know why did they take the money in the first place and why did it show that there was 119 in stock at the time of ordering if the famous stock level were out.........

Many questions but no answers but I have got my money back and in the future I would be very carefull IF I ORDER ANYTHING FROM EBUYER AGAIN.....

Many thanks to all that have helped


Homer

Re: e-buyer
 

You may be getting your money back but what they cant give you back is the time you spent chasing them up and phone calls, e-mails, etc you had to sort out.
The company needs to re-address its customor service department if I was them and put more in to that as otherwise its bye bye Ebuyer, and all customors will go elswhere.

Re: e-buyer
 

Arrrrgggh!!! Sounds like bad news, I ordered a toaster with white trim from ebuyer, and the matching kettle from amazon. Stupid ebuyer sent me a toaster with black trim, so now they dont match, what can I do?!?!?!

If I phone barclays and tell them will they do anything?

Re: e-buyer
 

Paint the trim on the toaster white? :D ;)

Seriously though, I think you can return it under distance selling regulations if you do it witin 7 days.

Re: e-buyer
 

How??