Cable Forum

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   *ALL* Speed Upgrade Discussion In Here Please (https://www.cableforum.uk/board/showthread.php?t=22519)

uni 12-01-2005 09:51

*ALL* Speed Upgrade Discussion In Here Please
 
When will the 3meg upgrade be available to the masses?

andrew_wallasey 12-01-2005 09:53

Re: Speed Upgrade
 
Sometime this year .... is meant to be Q1 but who knows.

ian@huth 12-01-2005 09:55

Re: Speed Upgrade
 
Quote:

Originally Posted by uni
When will the 3meg upgrade be available to the masses?

When its ready, :LOL:

:welcome: to the forums uni.

There has been plenty posted about the new speeds if you look around. Someone will post details of when it is available as soon as it is known.

andygrif 12-01-2005 10:35

Re: Speed Upgrade
 
Blimey I've only just got my 750k upgrade...so it will probably be sometime in 2009 for me!

uni 13-01-2005 08:29

Re: Speed Upgrade
 
Just wondering. Was gonna try Uk Online and 8meg but can't get it in my area :confused: only 1 meg available.

Jon M 13-01-2005 08:47

Re: Speed Upgrade
 
kids today, bah! they don't know they've been born... I was one of the fortunate few with a 64k leased line in the days before BB.. it cost my dad over £5000 a year!

and now people moan if they can't get over 1mbit ;)

Electrolyte01 13-01-2005 09:20

Re: Speed Upgrade
 
Quote:

Originally Posted by s1lv3r
kids today, bah! they don't know they've been born

:erm:

Halcyon 13-01-2005 09:35

Re: Speed Upgrade
 
Talking of upgrades, anyone know where I can check if I've been upgraded as yet as the link is no longer on the NTL site.

etccarmageddon 13-01-2005 10:25

Re: Speed Upgrade
 
Have you tried a modem reboot as I believe in some rare cases the upgrade has been done but requied a modem reboot?

uni 13-01-2005 10:32

Re: Speed Upgrade
 
Quote:

Originally Posted by s1lv3r
kids today, bah! they don't know they've been born... I was one of the fortunate few with a 64k leased line in the days before BB.. it cost my dad over £5000 a year!

and now people moan if they can't get over 1mbit ;)

And I remember when 14k modem was the bizz with a 386 intel :) running windows 3.11 after an upgrade from windows 2 :disturbd:

tomw 13-01-2005 11:36

Re: Speed Upgrade
 
has anybody been able to upgrade to the new speed levels yet for the 25 quid offer

TigaSefi 13-01-2005 11:49

Re: Speed Upgrade
 
i had a 9600 baud rate and a £600 a quarter bill :-p fun times on
Comp-u-serve

Mick 13-01-2005 12:05

Re: Speed Upgrade
 
Quote:

Originally Posted by Halcyon
Talking of upgrades, anyone know where I can check if I've been upgraded as yet as the link is no longer on the NTL site.

Try here. :)

Quote:

Originally Posted by tomw
has anybody been able to upgrade to the new speed levels yet for the 25 quid offer

Nope, ntl have not yet launched the newer speeds yet. They are coming in the first quarter of 2005 though. :)

jtwn 13-01-2005 12:07

Re: Speed Upgrade
 
I'm so glad i was born recently :D

Ken W 13-01-2005 12:51

Re: Speed Upgrade
 
Quote:

Originally Posted by TigaSefi
i had a 9600 baud rate and a £600 a quarter bill :-p fun times on
Comp-u-serve

I can remember 300 baud rate then I got a new modem and I thoght I was flying at 1200 baud!

Looking back at the comms portion of my phone and Compuserve bill makes the broadband subscription cheap!

Ken

andrew_wallasey 13-01-2005 12:56

Re: Speed Upgrade
 
I first got a 300 baud modem in about 1990.

gary_580 13-01-2005 13:09

Re: Speed Upgrade
 
Quote:

Originally Posted by andrew_wallasey
I first got a 300 baud modem in about 1990.


You mean to say you waited 28 years!!! 300 Baud modem was invented in 1962

ian@huth 13-01-2005 13:18

Re: Speed Upgrade
 
Quote:

Originally Posted by gary_580
You mean to say you waited 28 years!!! 300 Baud modem was invented in 1962

A few years before that actually, I was using one in the DSIR in 1960. 1962 was the year they became commercially available.

Halcyon 13-01-2005 13:22

Re: Speed Upgrade
 
Is this OK ? I was on 150k but I presume I've been upgraded to 300K now:

Thu, 13 Jan 2005 14:21:11 GMT
1st 128K took 3790 ms = 34584 Bytes/sec = approx 288 kbits/sec
2nd 128K took 3680 ms = 35617 Bytes/sec = approx 296 kbits/sec
3rd 128K took 3680 ms = 35617 Bytes/sec = approx 296 kbits/sec
4th 128K took 9500 ms = 13797 Bytes/sec = approx 115 kbits/sec

Hans Gruber 13-01-2005 13:33

Re: Speed Upgrade
 
It does kind of show people would be willing to pay the extra needed for an uncapped service. I used to pay a fortune on my modem, but I've tried to block that from memory :D

rmg 14-01-2005 14:50

Re: Speed Upgrade
 
According to this guy

http://forums.xbox.com/ShowPost.aspx?PostID=11313636

The speed increases are happening now and he has confirmed that the caps are not hard?

BS?

--
rmg.

DieDieMyDarling 14-01-2005 15:41

Re: Speed Upgrade
 
Having read that whole thread, i'm not sure how kosher the information is.

He gave someone a 5% discount for 12 months, because they had crap speedss for a while? Surely that kind of deal would have to go through a few different departments?

He seems to know his stuff, and people are backing him up, when he says he's done something to fix someone's connnection, but i'm not sure, might be a scam, he's getting a lot of addresses and surnames...

Mick 14-01-2005 16:13

Re: Speed Upgrade
 
Quote:

Originally Posted by Halcyon
Is this OK ? I was on 150k but I presume I've been upgraded to 300K now:

Thu, 13 Jan 2005 14:21:11 GMT
1st 128K took 3790 ms = 34584 Bytes/sec = approx 288 kbits/sec
2nd 128K took 3680 ms = 35617 Bytes/sec = approx 296 kbits/sec
3rd 128K took 3680 ms = 35617 Bytes/sec = approx 296 kbits/sec
4th 128K took 9500 ms = 13797 Bytes/sec = approx 115 kbits/sec

I'd say that was just about borderline for a 300K connection. So to answer your question, yes it looks like you have been upgraded. :cool:

Hans Gruber 14-01-2005 16:17

Re: Speed Upgrade
 
Quote:

Originally Posted by DieDieMyDarling
Having read that whole thread, i'm not sure how kosher the information is.

He gave someone a 5% discount for 12 months, because they had crap speedss for a while? Surely that kind of deal would have to go through a few different departments?

He seems to know his stuff, and people are backing him up, when he says he's done something to fix someone's connnection, but i'm not sure, might be a scam, he's getting a lot of addresses and surnames...

In another thread on that forum he says NTL and Telewest will merge Q3 2005 bringing with it another increase to 4mbit. He seems to know a little too much for an NTL employee... :D

leeswin 14-01-2005 16:21

Re: Speed Upgrade
 
i just had an intresting conn - think its rubbish but we will see


just got off the phone from NTL and was informed the upgrades are free but wont be happening until mar - LOL :p: does anyone believe this?

i mereley post the the humor value - unless its true and in that case i apologise.

jtwn 14-01-2005 16:23

Re: Speed Upgrade
 
He seems legit. But who could he be if he says he isn't cs and knows this kind of stuff and be able to do all those things?

And anyway, is the before the end of January speculation, or have we got ourselves a leaky insider :scratch:

I say we milk all the info possible from him :D

Chris W 14-01-2005 16:35

Re: Speed Upgrade
 
Quote:

Originally Posted by rmg
According to this guy

http://forums.xbox.com/ShowPost.aspx?PostID=11313636

The speed increases are happening now and he has confirmed that the caps are not hard?

BS?

--
rmg.

I can't access those forums... :( could someone copy the post to here for me so i can see what the OP has to say please :)

jtwn 14-01-2005 16:41

Re: Speed Upgrade
 
Quote:

As I work at NTL I thought I might share some knowledge for those who don't know already.

Your broadband speeds are increasing from the end of this month as follows.

300k > 1Mb
750k > 2Mb
1.5Mb> 3Mb

This will stamp out even more lag as people who are downloading on PC will still have enough bandwith to stop others lagging when playing.

For those who know don't flame me, this is for people who didn't know


Not in Q1.

End of this month. Some customers already been upgraded, you can check this by looking at your cable modems config file ;-). If the file name is eg. xtrial (x means speed) then you can see that you have already been done.surely he shouldnt be suggesting this as a method?

I know a few people who have already been upgraded without knowing.

I'll get the info on upload speeds now as I am at work.

(I spend far too much time on here when I should be working)

Ok upload speeds are -

1mb = 128k
2mb = 256k
3mb = 256k

Hope that answers your questions as for caps.

1mb = 5Gb a month
2mb = 30Gb a month
3mb = 40Gb a month

Note - Xbox Live usage does not go towards your monthly usage allowance ;-)

Remember NTL DO NOT enforce these caps and only 0.2% of abusers of service have ever been contacted. You will NEVER be cut off or charged, all NTL do IF they ever contact you is ask you to adjust your usage but they will NOT cut you off or charge.

Just for those who are funny about the caps.

Thats correct dude.

Remember the 30Gb cap is not enforced whatsoever, its merely a guideline that NTL use but rumour in the office says that these caps are being abolished in the near future anyway as too much concern is brought about by them so don't worry about caps. [?]

But your connection will be 2048/256 mate.


I'm lucky as I managed to have my connection tweaked by a 'friend' who works in one of the centres in the country and got an upload speed of 384, so my games I host are lag free and I always play with my PC switched OFF or with no activity.

It depends. I did forget to mention this but here is a tip to avoid any charge for it, IF you are to be charged, like I said though, some people have already been done automatically.

Ring the retentions department once the upgrade is officially done (I'll let you all know) and you can just say I want to cancel my broadband account if I have to pay this admin fee as other ISP's will do it for free.

The number is 08000520511



Reason being is that we aren't meant to be telling you anything.

Here a bit of proof. Discount code are on system already.

CT ATUFD (A)TU + FREE DTV 12mths
CT A1BPF (A)BB Plus FREE 1 mth

**CT A1B1M (A)1MB BB FREE 1 Month**
**CT A1B2M (A)2MB BB FREE 1 Month**
**CT A1B3M (A)3MB BB FREE 1 Month**

CT A1CDL (A)DTV Dual Fam FREE 1mth

Them codes are ready on the system for when it goes ahead later this month. Trust me!

Just a selection of posts :) I think this guy needs to join cf :x

DieDieMyDarling 14-01-2005 16:50

Re: Speed Upgrade
 
he's also claiming to be able to fix peoples connections etc. Resetting modems, then even told one guy that he'd sorted a 5% discount for the next 12 months, on his account, becuase of slow speeds he'd had.

All sounds too good to be true. The stuff he knows only becomes important, if it's true, we have no way of telling if it is or not. So he might just be some 14 year old collecting post codes. :erm:

Chris W 14-01-2005 16:52

Re: Speed Upgrade
 
Quote:

Originally Posted by DieDieMyDarling
he's also claiming to be able to fix peoples connections etc. Resetting modems, then even told one guy that he'd sorted a 5% discount for the next 12 months, on his account, becuase of slow speeds he'd had.

All sounds too good to be true. The stuff he knows only becomes important, if it's true, we have no way of telling if it is or not. So he might just be some 14 year old collecting post codes. :erm:

well... if he fixes connection problems then he must be in tech support so can't give discounts to people...

and if he can give discounts to people then he must work in customer service or retentions or similar... and therefore probably won't be fixing people's connection problems ;)

paulyoung666 14-01-2005 16:55

Re: Speed Upgrade
 
Quote:

Originally Posted by monkeybreath
well... if he fixes connection problems then he must be in tech support so can't give discounts to people...

and if he can give discounts to people then he must work in customer service or retentions or similar... and therefore probably won't be fixing people's connection problems ;)


can anyone else smell that funny smell floating around this thread :Yikes: :D :D

jtwn 14-01-2005 17:20

Re: Speed Upgrade
 
What about this?

Quote:

CT ATUFD (A)TU + FREE DTV 12mths
CT A1BPF (A)BB Plus FREE 1 mth

**CT A1B1M (A)1MB BB FREE 1 Month**
**CT A1B2M (A)2MB BB FREE 1 Month**
**CT A1B3M (A)3MB BB FREE 1 Month**

CT A1CDL (A)DTV Dual Fam FREE 1mth
Maybe somebody higher up? Or a badboy employee doing things he shouldn't, getting favours off other employees?

Stop It 14-01-2005 19:11

Re: Speed Upgrade
 
Quote:

End of this month. Some customers already been upgraded, you can check this by looking at your cable modems config file ;-). If the file name is eg. xtrial (x means speed) then you can see that you have already been done.

I know a few people who have already been upgraded without knowing
Strange one this, end of this month and no announcement? yeah, ok, (even the last upgrade was offically announced a month in advance).

Even stranger how he says people have been upgraded, If its like the one just gone its done ubr by ubr (Isnt it? :P) And so he could say where has been done (like the first lot last time was up near manchester wasnt it?), Ive got no evidence to disbelieve him, but theres not much to back it up either.

Quote:

Ok upload speeds are -

1mb = 128k
2mb = 256k
3mb = 256k
Say what???!!! Thats weird...

Quote:

Hope that answers your questions as for caps.

1mb = 5Gb a month
2mb = 30Gb a month
3mb = 40Gb a month

Note - Xbox Live usage does not go towards your monthly usage allowance ;-)
Stopped Believing him at this point, how does your modem know what is being downloaded? Im willing to be proved wrong but surely they measure total traffic to your modem (less ntl bg noise etc) rather than the type of info?

Quote:

Remember NTL DO NOT enforce these caps and only 0.2% of abusers of service have ever been contacted. You will NEVER be cut off or charged, all NTL do IF they ever contact you is ask you to adjust your usage but they will NOT cut you off or charge
I thought the entire point of this is to make the caps hard, and after you reach them the speed is reduced or you are charged more, or something, I dont see the point in informing people of a change to the cap and then not enforcing it :/

Ignition 14-01-2005 20:10

Re: Speed Upgrade
 
FYI That dude is talking out of his @rse and I'd strongly suggest that no-one gives him any information of any kind.

384kbps upstream is impossible on the network, regardless of 'tweaking' done by friends, there's no 384k upstream profile on a uBR anywhere.

There are no customers presently upgraded.

All usage would count towards the limit, I know of no exemption for X-Box Live.

No-one can fix a connection then give a discount to someone then quote sales codes. More BS. Connection 'fixing' where the problem isn't on customer's PC is done by an onsite engineer or ntl networks, the people who manage the uBRs, not ntl:home sales/tech support/customer services/retentions/ whatever this guy seems to think he is.

He's simply talking out of his backside throughout.

HD462 14-01-2005 20:27

Re: Speed Upgrade
 
Hi all, new member here. :)

I heard about the speed increase a month or two ago. I had to phone ntl tonight about an ongoing problem we've had with the DTV freezing all the time when going into interactive, and the EPG not having any info on it very often (getting a site visit on Monday).

While I was on the phone I asked about the speed increase. The girl on the phone said she didn't know anything about Broadband and gave me a number to phone broadband support.

I phoned them up and spoke to a guy, asking him when the upgrade would be, and if we had to register for it, or would it happen automatically. He didn't know anything about it (or was playing the innocent). He asked where I'd heard about it, and told him it was all over the net on various forums I visit. I told him what the increases were going to be, but he still reckoned it was new to him.

He went off the phone to speak to someone, while he was away I remembered I'd seen an article on The Register about it. So when he came back on the phone I gave him the url. He said they'd heard nothing about it, and to keep checking the ntlworld website for an announcement when it was official. Although that was a bit confusing, as it was the top man who'd made the announcement in November, so you can't get much more official than that I guess.

I'll be complaining if they try to charge a £25 upgrade fee though. They give new customers plenty of offers (half price for first 3 months and such like), how about looking after existing customers. I've been with them 6yrs now, and spend nearly £1000 a year with them, I'm sure they could waive the fee. Especially as my STB doesn't need upgrading to a Samsung for the upgrade (although I've asked if they can to cure the TV faults, but the woman said it still has faults too), as I have a seperate cable modem, so it's just a case of someone ramping the speed up their end.

We'll have to see if they make 'an announcement', they must be having loads of people phoning up asking about it. Apparently Telewest has already done their upgrades (or are in the process of rolling it out).

Ignition 14-01-2005 20:36

Re: Speed Upgrade
 
I have replied in that forum to that steaming pile of BS that guy was telling.

My personal highlight:

Quote:

About the only thing I'm remotely interested in knowing is if the chap you apparently 'fixed' is for real, and who you got to do the fixing for you, I probably work with them. Ah, that's right, from the details in this thread I can find out where the customer is then find out what's been done on their router from records of commands run. Oops.

Gareth 14-01-2005 20:52

Re: Speed Upgrade
 
Nice call, Ig. I bet he doesn't make any more claims of that nature again :D

Ignition 14-01-2005 21:34

Re: Speed Upgrade
 
I seriously lack a sense of humour when I see stuff like this. Makes ntl look bad, annoys paying customers when they don't get what they think the company has promised them, and generates more work for 'real' employees answering calls as to why they aren't getting what 'so and so' on a forum told them they would be getting.

Bill C 14-01-2005 21:46

Re: Speed Upgrade
 
Its a shame there is not a bovine excreta award :) that guy would win it hands down. :LOL:

DieDieMyDarling 14-01-2005 22:10

Re: Speed Upgrade
 
If ntl got their act together and told people in time, it wouldn't leave customers needing to check forums to find information out. ;)

But that guy was up to something more seedy, he was taking surnames and post codes, he could use that information for a whole host of things, i wish people would be a little bit more cautious, no doubt the people saying it worked, were in on the deal, and he's making money out of their addresses.

icanadvise 14-01-2005 22:29

Re: Speed Upgrade
 
Quote:

Originally Posted by Ignition
I seriously lack a sense of humour when I see stuff like this. Makes ntl look bad, annoys paying customers when they don't get what they think the company has promised them, and generates more work for 'real' employees answering calls as to why they aren't getting what 'so and so' on a forum told them they would be getting.

so if making sure that NTL customers get the right info why don't YOU come clean?
Quote:

I have to admit that ISPs do have every right to either increase prices so that they can cope with the P2P traffic that consumes 60 - 70% of their bandwidth and remain profitable, or to manage this traffic level down.
see http://www.dslreports.com/forum/rema...5687~mode=flat Are yo in favour of capping and agree with your emploter?

Here http://www.dslreports.com/forum/rema...7116~mode=flat you confirmed that
Quote:

uploads aren't changing
so is that true?
:D :D :angel: :monkey:

Bill C 14-01-2005 22:39

Re: Speed Upgrade
 
Quote:

Originally Posted by icanadvise
so if making sure that NTL customers get the right info why don't YOU come clean? see http://www.dslreports.com/forum/rema...5687~mode=flat Are yo in favour of capping and agree with your emploter?

Here http://www.dslreports.com/forum/rema...7116~mode=flat you confirmed that so is that true?
:D :D :angel: :monkey:

The problem that some of us have is this. NONE DISCLOSER AGREEMENT. Even if and i repeat if we knew when, where, how , and add a side order of why. We are not allowed to publish it on a public forum until such time as it is officially released by NTL. If we do then its good night Vienna as far as employment goes. I like my job so will not be risking it, I am sure the other employees on this board will mirror what i have just said. :)

Ignition 14-01-2005 23:40

Re: Speed Upgrade
 
I am in favour of capping and thought I'd made that quite clear in previous posts here.

Would you mind quoting me in full please:

Quote:

As far as I know uploads aren't changing
Key words 'As far as I know' as in I don't know everything or even close to everything, and even if I did know I certainly wouldn't spill it on here or bbr. Simply put I signed and agreed not to, and to do otherwise would threaten my employment.

For what it's worth I have an idea about a number of things to do with the speed increases, none of which I have revealed publicly due to the non-disclosure agreement I have. I will settle at shooting down the BS misinformation, I am not permitted to supply any extra information, sorry.

Mick 15-01-2005 01:50

Re: Speed Upgrade
 
My my, icanadvise, long time no chat - where the devil have you been lately? I hope you have not crawled out of the woodwork to cause trouble by misquoting peeps. ;) Or I-can-advise you to crawl back. :)

uni 15-01-2005 05:41

Re: Speed Upgrade
 
Nothing in black and white then I assume ;). Only wanted to know when :disturbd:

th'engineer 15-01-2005 06:52

Re: Speed Upgrade
 
I find this very unusual for me to agree with Ignition but even from my knowledge of the NTL network and systems.

I must agree with Ignition and Bill C because the information posted seems complete bull and does not tie up with anything logical.

rmg 17-01-2005 09:22

Re: Speed Upgrade
 
Blimey, I appear to have started a war :Yikes:

Ignition, did you see the response from edgar davids?

Quote:

Ignitionnet: I'm trying to work out who in NTL you work for, at first from you post I thought that it may be networks, then I noticed something that suggested different

I too know that there have been no upgrades, and the reason I know this is because its me who builds the configuration files, and I have only just done them, well last thing yesterday, the speed increase that he claims to have could have been fixed by the user just be rebooting the modem, that is all that Hed Kandi did, giving out £5 discounts to him; I still can not figure out why he did this as he has no authority to do so and no manager would authorise such a thing over the net, this can be traced back through the records as mentioned, and it will not take to long to find you, just check the users records and who from your "claimed" area accessed it on the date of the fix above
As for users believing you, well given that its human nature to believe the good things and not the bad, go figure
From my point of view with my manager hat on, I think you role within NTL is now under jeopardy, and without my manager hat on, well I think you are a total and utter **** that thinks what he has done can not be traced, I also tried to contact you via MSN
TBH all I really care about is if the caps are hard, but Im kind of glad I found that thread on the xbox forums and posted it here for clarity, I hope the bloke doesnt get in loads of trouble tho!

--
rmg.
gTag - motek

DieDieMyDarling 17-01-2005 09:50

Re: Speed Upgrade
 
I hope he does, he's clearly leading people on, offering them something he can't possibly give. And he's building peoples hopes up with lies. I hope he gets the sack.

BBKing 17-01-2005 09:55

Re: Speed Upgrade
 
Quote:

Ignition, did you see the response from edgar davids?
I read that as aimed at 'Hed Kandi', not Ig. After all, someone banging on about giving people discounts and free upgrades and telling porkers about ntl's key upgrade is going to upset any ntl management reading (and me, I'm effing annoyed at him, too).

rmg 17-01-2005 13:46

Re: Speed Upgrade
 
Quote:

Originally Posted by BBKing
I read that as aimed at 'Hed Kandi', not Ig. After all, someone banging on about giving people discounts and free upgrades and telling porkers about ntl's key upgrade is going to upset any ntl management reading (and me, I'm effing annoyed at him, too).

I did as well, (although it was badly worded) I just wondered if Ig had read it.

--
rmg.

Carth 18-01-2005 15:31

Re: Speed Upgrade
 
Sorry for intruding here with a question :)

When we pay the £25 for the upgrade, if there is then a problem with our service being worse than it was (as I believe happened to some during the last speed upgrade), will it be a case of "wait for the fix" or can we claim the £25 back and return to our origional speed?

Just wondering out loud, please don't shout at me :D

PS. the cap doesn't worry me :tu:

buba3d 18-01-2005 18:47

Re: Speed Upgrade
 
25 quid extra just to add a little bit of speed onto the existing speed, comon that has to be a joke right, 25 quid for not moving there butts to install a new piece of equipment, well forget that.

-----------
Whats to say this wont happen for stb's when new software comes out.

Electrolyte01 18-01-2005 18:52

Re: Speed Upgrade
 
Quote:

Originally Posted by buba3d
25 quid extra just to add a little bit of speed onto the existing speed, comon that has to be a joke right, 25 quid for not moving there butts to install a new piece of equipment, well forget that.

-----------
Whats to say this wont happen for stb's when new software comes out.

£25 for a little bit of speed? You havn't looked at the speed increases then have you?

300K goes to 1MB
750K goes to 2MB
1.5MB goes to 3MB

I hardly call that "little".

buba3d 18-01-2005 18:58

Re: Speed Upgrade
 
Quote:

Originally Posted by Scott
£25 for a little bit of speed? You havn't looked at the speed increases then have you?

300K goes to 1MB
750K goes to 2MB
1.5MB goes to 3MB

I hardly call that "little".

Sorry Scott, i tend to shoot my mouth off before reading the facts first.:dunce:

HD462 18-01-2005 22:31

Re: Speed Upgrade
 
Thing is you were right really. I won't be happy about paying it either. I consider I've paid my dues over the years in supporting their service as they've built on it...paid plenty on pay by the minute, when ntlworld was only dial-up etc. I've taken all their new services as they've come out...switched my internet to their dial-up originally, then took broadband. Took the analogue TV, then digital.

I pay them nearly £1000 for my services, and yet we get little back. They offer new customers discounts left right and centre. Half price for 3 months, free line rental for a year and similar. How about looking after their existing, loyal customers?

I can understand the fee maybe, for customers needing a hardware upgrade ie: if you need your set top box upgrading if you access the internet using it. But customers with a stand alone cable modem won't need a 'visit', just someone upping the speed at ntls' end. So why the fee for us?

They've had other increases and never charged for it...500k to 600k, 600k to 750k. The upload speed isn't that good only being upped to 256k from 128k considering the advertise braodband for gaming, get your Playstation online etc.

And the increases may be substantial compared to what we're used to, but only because the UK market has been held back all these years. Other countries wouldn't even consider what we've been calling broadband up to now to be true broadband, it's so slow (compared to them).

If you look at other countries, even our coming 2 and 3mbit connections will still be way slower than they're getting for similar money. I'm grateful for the increase yes, but also aware it could have been done much earlier probably.

It's the old marketing trick, hold some of the cake back, then give them it later on a bit at a time, so they think you're giving them added value, when really, you could have given the full cake in one go.

thomson 19-01-2005 00:49

Re: Speed Upgrade
 
It is true, I called ntl today and they told me the speed increase will take place very soon (if not already started in some places), they said its free of charge unless ya need a new model modem which there will be a one off minimal fee.

Ignition 19-01-2005 01:28

Re: Speed Upgrade
 
Thousandth post! Shame it won't be a pleasant one.

That's nonsense, one day people will actually believe me, I work with the people who write the config files and for the last time The speed upgrades haven't started yet, there is no testing in progress, the upload speeds listed are incorrect, that guy is dealing at best with rumours and no facts, if he were actually in a position to know what was going on he wouldn't be talking about it!!!

thomson 19-01-2005 02:23

Re: Speed Upgrade
 
Listen mate, I dont give a toss about what some guy says, iam telling you I heard it straight from the horses mouth, ive even got the guys name in ntl hq who told me.

I dunno why your getting your feathers ruffled, just wait and see, wont be long now and as I said, certain places in the uk have already been upgraded or at least just about to be starting to upgrade, but the guy says for sure in the first quarter of 2005 which on leaves us with feb and march.
I cant see why every person on the phone in ntl's office would want to tell lie's about a silly thing like this, know what I mean ???
The last times a few months back when the older upgrades took place, I done the same thing, I called ntl up and simply asked "when and what are these upgrades all about" and I was told they would take place on such and such a date, and sure as anything, hey presto !! they did upgrade.
Soooo, I have no reason what so ever to NOT believe the people on the end of the phone who work in the office who sell the stuff too us ;)

Anyway, all we can do is wait, your obviously getting your info from different source's from me.

Ignition 19-01-2005 04:08

Re: Speed Upgrade
 
Yup I'm making the mistake of talking to the people who are actually doing the work rather than the people who are paid to sell it to you. I certainly hope that they aren't giving out this information though!

Gee who do I trust more on technical projects, salesmen or engineers. :scratch:

Kinda struggling to think who at Corporate HQ would be speaking to customers about the upgrade project actually as well.

thomson 19-01-2005 04:35

Re: Speed Upgrade
 
no disrespect but trust who you want, i couldnt care less:erm: .

If I find that ntl have been lying to me on the phone (which i doubt), I will first of all make a complaint to trading standards and then come back on here and tell you guys whats going on.

Ignition 19-01-2005 04:39

Re: Speed Upgrade
 
I'm finding you increasingly hard to take seriously. Considering this is your first posts and you instantly come out with that stuff I really can't take anything you are saying seriously, and I really hope that none of the members here are either.

I'd rather not be dealing with people who are disappointed at not being upgraded because some bloke on a forum told them they would be.

Just to emphasise again for the confused no official rollout of the tier uplift has begun in any way shape or form at this time. It's 'coming soon' :)

etccarmageddon 19-01-2005 05:27

Re: Speed Upgrade
 
Quote:

Originally Posted by HD462
...The upload speed isn't that good only being upped to 256k from 128k..

the upload speeds aren't going to be increased.

Electrolyte01 19-01-2005 07:50

Re: Speed Upgrade
 
Quote:

Originally Posted by etccarmageddon
the upload speeds aren't going to be increased.

So if I *WAS* to go onto the 1MB upgrade, I would be stuck with 64k upload? Errr, I would rather stick with my 300K and 1GB per day if that's the case :disturbd:

daxx 19-01-2005 08:31

Re: Speed Upgrade
 
Quote:

Originally Posted by thomson
If I find that ntl have been lying to me on the phone (which i doubt), I will first of all make a complaint to trading standards

just make sure that your recording of the conversation is time date stamped and you have either issued the standard disclaimer at the start of the conversation or your equipment puts the annoying beep every 30 seconds onto the line/recording otherwise you wont have a leg to stand on anything you say 'they said' is merely hearsay.

Alternatively insist that NTL record the conversation and send you an unaltered copy (as if :) )

etccarmageddon 19-01-2005 09:30

Re: Speed Upgrade
 
Quote:

Originally Posted by Scott
So if I *WAS* to go onto the 1MB upgrade, I would be stuck with 64k upload? Errr, I would rather stick with my 300K and 1GB per day if that's the case :disturbd:

sorry! I agree, when you look at it like that it does appear a bit out of step with the download speed.

ian@huth 19-01-2005 10:22

Re: Speed Upgrade
 
Quote:

Originally Posted by etccarmageddon
sorry! I agree, when you look at it like that it does appear a bit out of step with the download speed.

For most of the customers on the lower tier it doen't matter that the upload speed is not being increased. The 1Mb will allow them to download a large file quicker and the 64k upload is quite capable of supporting that. You have to look at who the lower tier is aimed at and the type of use this group are likely to have. The lower speed is not being marketed as a cheap method of getting a 24/7 power user type of service.

Kevin 19-01-2005 10:50

Re: Speed Upgrade
 
Yeah but the 64k speed makes 1mb with xbox live almost unusable...

jtwn 19-01-2005 11:20

Re: Speed Upgrade
 
Yes, but surely if ntl offer an xbox service on the the middle tier they will expect you on that, with the 128k ul?

bucketbakereturn 19-01-2005 11:20

Re: Speed Upgrade
 
My only question (and i have searched) is will my Terrajet SACM in original NTL(Belfast) require changing 'when' the speed upgrades occur?


AS for the rest, well yes its a good point to say why are we paying £25 for this considering what we pay on a monthly basis (yes thru choice). But this is NTL not Telewest (and they're not the same yet), and although i'll admit to bein the teensiest bit jealous of the Twest customers i'm afraid we are with a company who have had to take major and drastic steps just to remain solvent and its a good bet they're far from good yet. But here they are still going, stil moving forward, bringing online the kind of services that show the full potential of cable and about to become one of the biggest providers in the country.

i don't want BT and i don't want Sky (if they would only get rid of the need for the dish i'd use them, but then they'd be cable!), so this is my choice.

And i'd be grateful if someone would answer the question at the top before i put my penneth worth in.

etccarmageddon 19-01-2005 11:47

Re: Speed Upgrade
 
Quote:

Originally Posted by ianathuth
For most of the customers on the lower tier it doen't matter that the upload speed is not being increased. The 1Mb will allow them to download a large file quicker and the 64k upload is quite capable of supporting that. You have to look at who the lower tier is aimed at and the type of use this group are likely to have. The lower speed is not being marketed as a cheap method of getting a 24/7 power user type of service.

yes but when you compare it to comparible ADSL products that Wandaoo and others offer (i.e. high speed, under £20 a month and small monthly GB allowance).........

- do those products have such a low upload speed?

quadplay 19-01-2005 11:50

Re: Speed Upgrade
 
Quote:

Originally Posted by bucketbakereturn
My only question (and i have searched) is will my Terrajet SACM in original NTL(Belfast) require changing 'when' the speed upgrades occur?

Nope - Terayon Terajet TJ210 cable modems are capable of handling around 28Mbit downstream (I think - though I'm sure Ignition will correct me ;) ). This is limited, however, by the connection to the PC - 10Mbps Ethernet or 11Mbps USB. In any case, they can certainly handle 3Mbps, so no change will be needed.

bucketbakereturn 19-01-2005 11:57

Re: Speed Upgrade
 
Cheers for that, but the capable bit are u just hedgin ur bets until corrected;).

quadplay 19-01-2005 12:00

Re: Speed Upgrade
 
No, just wanted to make sure no-one started a rumour that speeds were going to be increased to that level! :D

HD462 19-01-2005 14:11

Re: Speed Upgrade
 
Quote:

Originally Posted by etccarmageddon
Quote:

Originally Posted by HD462
...The upload speed isn't that good only being upped to 256k from 128k..

the upload speeds aren't going to be increased.

According to the announcment made by NTLs Cheif Exec last Nov they are, and that's also what I've heard on the various other forums I visit. Leaving it at 128k (what my uplaod currently is with 750k download) when you're on a 2mb download would be daft.

I was speaking to someone in Broandband Tech Support on Friday tea-time at the speed upgrade, as I wondered if you had to register for it, or whether it would happen automatically. He reckoned he didn't know what I was talking about (might have been pretending they didn't know to keep things hush-hush for now). I told him about the speed increases quoted etc and he went off and asked someone. While he was away I remembered the article I'd read on The Register quoting Simon Duffy, the NTL Chief Exec. When he came back on the phone he reckoned no-one there knew anything about it, so I gave him the address of the webpage (click The Register link above), to show him.

He didn't have an answer, just saying to keep watching the ntlworld website for news. But the announcement has been made already, so I don't know why they'd deny it.
____________

Sorry, that link was to the announcement of the new download speeds, it doesn't mention the upload speed. I've seen it somewhere else, but can't remember at the moment.

Tristan 19-01-2005 14:36

Re: Speed Upgrade
 
Quote:

Originally Posted by jimbo
Nope - Terayon Terajet TJ210 cable modems are capable of handling around 28Mbit downstream (I think - though I'm sure Ignition will correct me ;) ). This is limited, however, by the connection to the PC - 10Mbps Ethernet or 11Mbps USB. In any case, they can certainly handle 3Mbps, so no change will be needed.

38Mbps for EuroDOCSIS :D

Actually, you've hit upon something here. As speeds get faster, more and more strain is going to be put on USB connections. The more data that flows through the USB port, the more work the processor has to do. If it can't keep up, then the data connection is going to slow down. It won't be long I think before NTL start saying that ethernet is *required* for connections above a certain level (and this probably isn't a bad thing).

daxx 19-01-2005 15:10

Re: Speed Upgrade
 
Quote:

Originally Posted by Tristan
It won't be long I think before NTL start saying that ethernet is *required* for connections above a certain level (and this probably isn't a bad thing).

Oh no !!!, I can just imagine some poor cs/ts trying to get into mr/ms newbies head that a usb port cannot physically accommodate an RJ45 plug no matter how hard you whack it with a hammer or how much lube' you spray on it :erm:

quadplay 19-01-2005 15:14

Re: Speed Upgrade
 
What makes you think we don't have to do that now? :D

ian@huth 19-01-2005 15:33

Re: Speed Upgrade
 
Quote:

Originally Posted by etccarmageddon
yes but when you compare it to comparible ADSL products that Wandaoo and others offer (i.e. high speed, under £20 a month and small monthly GB allowance).........

- do those products have such a low upload speed?

Most of the sub £20 high speed ADSL offerings have a 1 or 2 Gb per month cap. They are aimed at low usage customers and may have a much higher upload speed than cable lower tiers but the majority of users will never take advantage of this higher upload speed. ADSL is more of a symetrical method of providing broadband than cable is. Contention on ADSL has no effect until the signals hit the exchange. Both ADSL and cable have their good points and bad points. The customer chooses which service to buy based on how well the different offerings suit his/her usage requirements. The speeds that ISPs offer, both upload and download, have to be within a range that the infrastructure can sustain without undue effect on customers and at a price that generates enough profit to maintain and expand the infrastructure whilst still giving a return to shareholders.

c1rcle 19-01-2005 15:50

Re: Speed Upgrade
 
What happens to those of us who decide not to have the upgraded speeds? are we likely to lose our connections totally in the future? if ntl decide they will no longer support the usb connections are they going to supply the ethernet thingies (sorry I dunno what to call them) to replace them?

daxx 19-01-2005 16:12

Re: Speed Upgrade
 
Quote:

Originally Posted by c1rcle
What happens to those of us who decide not to have the upgraded speeds? are we likely to lose our connections totally in the future? if ntl decide they will no longer support the usb connections are they going to supply the ethernet thingies (sorry I dunno what to call them) to replace them?

1. The 'new' teirs will work through usb (although the Network Interface Card (NIC)/Ethernet route is better for any network connection)

2. Remember that 'anything plugged into a usb port is using up your processors computing power as it has to preform any conversion required to get the signals to the correct device.

3 The days of 'NIC only' for any cable provider are 'maybe' far into the future and your current computer will be either long outdated or a manufacturer will come up with USB X capable of handling the speeds required

dragon 19-01-2005 16:34

Re: Speed Upgrade
 
Quote:

Originally Posted by daxx
1. The 'new' teirs will work through usb (although the Network Interface Card (NIC)/Ethernet route is better for any network connection)

2. Remember that 'anything plugged into a usb port is using up your processors computing power as it has to preform any conversion required to get the signals to the correct device.

3 The days of 'NIC only' for any cable provider are 'maybe' far into the future and your current computer will be either long outdated or a manufacturer will come up with USB X capable of handling the speeds required

u mean usb2 which is already on a lot of modern computers and capable of handleing 480mbits a sec ;)

ntl just need to start to supply modems that support usb2...

c1rcle 19-01-2005 16:45

Re: Speed Upgrade
 
Quote:

Originally Posted by daxx
1. The 'new' teirs will work through usb (although the Network Interface Card (NIC)/Ethernet route is better for any network connection)

2. Remember that 'anything plugged into a usb port is using up your processors computing power as it has to preform any conversion required to get the signals to the correct device.

3 The days of 'NIC only' for any cable provider are 'maybe' far into the future and your current computer will be either long outdated or a manufacturer will come up with USB X capable of handling the speeds required

Thanks, I can stop worrying now :D

Stuart 19-01-2005 16:55

Re: Speed Upgrade
 
Quote:

Originally Posted by thomson
no disrespect but trust who you want, i couldnt care less:erm: .

If I find that ntl have been lying to me on the phone (which i doubt), I will first of all make a complaint to trading standards and then come back on here and tell you guys whats going on.

Regardless of what NTL say on the phone, Ignition hasn't (to my knowledge) been wrong when he has said anything about NTL and what they provide. As I understand it, he himself would be involved in any upgrade work for the new speeds, so I think he would know.

BTW, when saying that some bloke from NTL told you on the phone , bear in mind that Customer Service Reps have been known to say a few things that have not turned out to be true..

Not saying anyone here is a liar BTW (So Debsy and orangebird please put those knives away).
____________

Quote:

Originally Posted by dragon
u mean usb2 which is already on a lot of modern computers and capable of handleing 480mbits a sec ;)

ntl just need to start to supply modems that support usb2...

or using the Ethernet port that comes with most modern PCs..

ian@huth 19-01-2005 17:15

Re: Speed Upgrade
 
Quote:

Originally Posted by dragon
u mean usb2 which is already on a lot of modern computers and capable of handleing 480mbits a sec ;)

ntl just need to start to supply modems that support usb2...

It's not the speed of the port, it is the fact that it uses more resources.

BBKing 19-01-2005 17:26

Re: Speed Upgrade
 
Quote:

38Mbps for EuroDOCSIS
Not for a Terajet, cleverclogs - DOCSIS only :) Mind you, with QAM256 downstream...

480Mbps pah. Try 1000Mbps for size.

dragon 19-01-2005 17:30

Re: Speed Upgrade
 
Quote:

Originally Posted by ianathuth
It's not the speed of the port, it is the fact that it uses more resources.

ah but with modern cpus the average joe user probably wont even notice this..

Stuart 19-01-2005 17:41

Re: Speed Upgrade
 
Quote:

Originally Posted by dragon
ah but with modern cpus the average joe user probably wont even notice this..


Having experienced the problems even 2.8Ghz processors can have with USB modems (ADSL in this case), I would tend to disagree.

dragon 19-01-2005 17:43

Re: Speed Upgrade
 
Quote:

Originally Posted by scastle
Having experienced the problems even 2.8Ghz processors can have with USB modems (ADSL in this case), I would tend to disagree.

fair enough i stand corrected then :)

Stuart 19-01-2005 17:45

Re: Speed Upgrade
 
Quote:

Originally Posted by BBKing
Not for a Terajet, cleverclogs - DOCSIS only :) Mind you, with QAM256 downstream...

480Mbps pah. Try 1000Mbps for size.

Now, a gigabit connection.. That would be nice. My machine already has Gigabit ethernet on board (although the router is only capable of 100Megabits so would need to be upgraded.
____________

Quote:

Originally Posted by dragon
fair enough i stand corrected then :)

Actually, in all fairness, the modem was some cheap and nasty thing supplied by Wanadoo (still prefer to call them Freeswerve though), so it could have been crap drivers that caused the problem.

Mind you, with Ethernet, the drivers are often built into the OS.

dragon 19-01-2005 18:11

Re: Speed Upgrade
 
Quote:

Originally Posted by scastle
Now, a gigabit connection.. That would be nice. My machine already has Gigabit ethernet on board (although the router is only capable of 100Megabits so would need to be upgraded.
____________



Actually, in all fairness, the modem was some cheap and nasty thing supplied by Wanadoo (still prefer to call them Freeswerve though), so it could have been crap drivers that caused the problem.

Mind you, with Ethernet, the drivers are often built into the OS.

nvidia ones wernt for my nforce board and when i tryed to install the nforce drivers it said i needed to get directx 9 and gave me a download link (DOH!) but luckely i had dx9 on a game cd...

but anyway thats a whole diffrerent matter....

i hope the speed increse happens soon and i hope its free!

BBKing 19-01-2005 18:31

Re: Speed Upgrade
 
This motherboard is useful as it has two onboard nics, a gige and a normal 10/100 one. Unfortunately the nearest available gige is in our data centre in Langley ;)

Tristan 19-01-2005 19:14

Re: Speed Upgrade
 
Quote:

Originally Posted by scastle
Actually, in all fairness, the modem was some cheap and nasty thing supplied by Wanadoo (still prefer to call them Freeswerve though)

Might I humbly suggest "Wanapoo"?

:D

carlingman 19-01-2005 23:00

Re: Speed Upgrade
 
Quote:

Originally Posted by thomson
no disrespect but trust who you want, i couldnt care less:erm: .

If I find that ntl have been lying to me on the phone (which i doubt), I will first of all make a complaint to trading standards and then come back on here and tell you guys whats going on.


:D No disrespect but as you have chosen to ignore all the top notch advice given to you on here from the people actually involved heres a link you may need in the future linky here

And do not forget to book mark this site and this thread so we can all sit back and watch you eating some humble pie :D

Mick 21-01-2005 21:45

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 
All.

Cable Forum has received information tonight (unofficial) that the following upload speeds will probably be applied to the new 1MB, 2MB and 3MB speed upgrade packages:

1MB = 100K
2MB = 200K
3MB = 300K

Please be aware that as of yet this is unconfirmed information - however the source of the information appears reliable. Please keep an eye on this thread for further updates and information
.

dragon 21-01-2005 21:55

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 
Hope so the extra would be nice :)

purenuman 21-01-2005 21:55

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 
Quote:

Originally Posted by Mick
All.

Cable Forum has received information tonight (unofficial) that the following upload speeds will probably be applied to the new 1MB, 2MB and 3MB speed upgrade packages:

1MB = 100K
2MB = 200K
3MB = 300K

Please be aware that as of yet this is unconfirmed information - however the source of the information appears reliable. Please keep an eye on this thread for further updates and information.

:D :tu: .............

[Waits for the 'it won't happen/it's not enough' mob]

Tuftus 21-01-2005 22:10

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 
It's not enough!!!!

;)

daxx 21-01-2005 22:12

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 
it won't happen ! ! ! ! :rolleyes:


there you are :D

Bill C 21-01-2005 22:38

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 
Quote:

Originally Posted by Mick
All.

Cable Forum has received information tonight (unofficial) that the following upload speeds will probably be applied to the new 1MB, 2MB and 3MB speed upgrade packages:

1MB = 100K
2MB = 200K
3MB = 300K

Please be aware that as of yet this is unconfirmed information - however the source of the information appears reliable. Please keep an eye on this thread for further updates and information.


:shocked:

I hope this is true

jtwn 21-01-2005 22:45

Re: [Merged] Speed Upgrade-*ALL* Speed Upgrade Posts In Here Please
 
ha..vi..ng...a..hear.t.a.tta.ck


All times are GMT. The time now is 08:55.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum