email error code, what does it mean?
 

Task '****** ****** NTL - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

keep getting this error on my NTL and Yahoo mail accounts but my other account with my web host is working fine

any ideas

cheers

parkie

Re: email error code, what does it mean?
 

Might be connected to this problem I get when downloading large amounts of e-mail from ukonline.co.uk even though I am using NTL 750k broadband.
Here is the error message I get.

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop3.ukonline.co.uk', Server: 'pop3.ukonline.co.uk', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

I have just had a reply from ukonline.co.uk who suggest it is an NTL problem so I have sent a message to them asking to look into it.

Re: email error code, what does it mean?
 

are you using pccillin at all?

just had someone with this error - caused by pccillin. try disabling email scanning then test. if after re-enabling it fails again uninstall/reinstall pccillin

make sure pccillin is up to date and run a full AV scan afterwards

Re: email error code, what does it mean?
 

not using pccillin, using norton. my NTL address has started working again for some reason but my yahoo one still comes up with an error

Re: email error code, what does it mean?
 

now it's not working, just tried to send mail to my yahoo address from my ntl one and it came up with the same error:

Task '****** ****** NTL - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

Re: email error code, what does it mean?
 

*Moved to EMail Discussion forum*

Re: email error code, what does it mean?
 

this can happen with norton AV also. but for the error message outlook express gives is unexpectedly terminated the connection.

is it MS outlook? try the same fix but obviously in norton :)

Re: email error code, what does it mean?
 

same advice for you try disabling email scanning in norton av it is in the options menu under email.

Re: email error code, what does it mean?
 

I note your suggestion and I use Avast as my anti-virus programme.
The only thing I would say, if you think I am going to disable my e-mail scanning while downloading up to 300 messges, when quite often I get 2 or 3 infected mails, then you have to be kidding surely?

Re: email error code, what does it mean?
 

no not at all.

run a full AV scan afterwards and dont open any of the emails!!

it's your choice - you can either attempt to fix the problem or not!

Re: email error code, what does it mean?
 

I understand what you are getting at but unfortunately this problem does not happen every time.
I can download my mail most times with no problem then another time it will just stop and I have to restart the whole process again.

Are you suggesting that perhaps for the next 2 - 4 attempts I do as you suggest to see if it could be my anti-virus program causing the problem?
Also of course this will leave me having to spend an hour or so doing a system scan to find any mail that may be infected. :confused:

Re: email error code, what does it mean?
 

if it is jamming on a particular email you could use webmail or telnet to delete that mail. then try downloading with outlook express

Re: email error code, what does it mean?
 

I think I have found a way round this.
Although Avast would not scan my OE folder where the messages are stored direct from the program, I have found that if I manually go to the folder I can scan that folder for virues.
I hope I am doing this correctly as it certainly speeded up the time it normally takes to download over 140 large messages.
You appear to be quite knowledgeable on this so perhaps you could give your view on my manually scanning the OE folder where messages are stored.

Re: email error code, what does it mean?
 

thats fine as long as the messages are scanned

Re: email error code, what does it mean?
 

Parkie

There was a Symantec "Common Client" update recently and this seems to have caused a few problems. There is a post re this on the pcadvisor.co.uk forum. That also seems to be an NTL user and its seems NTL are baliming the symantec update

My e-mail is now giving the same error and it only started happening after this update.

Suggest you contact Symantec ( I have e-mailed them)

Re: email error code, what does it mean?
 

Now have a further developement to this problem.
Today I downloaded 132 messages but without my avast scanning the files.
I got the same connection drop error at number 86.
Restarted avast and managed to download all 132, this time with no problem.
Something I have noticed is I do not have a problem when downloading large amounts of mail from Yahoo.
Ukonline say the problem is down to my ISP, which is NTL, but as it seems to be only specific to Ukonline I am beggining to wonder if the problem is their end.
Perhaps I should point out that my messages are normally in the hundreds and the average file size is about 500k.
Apart from leaving OE to automatically connect and download a few at a time does anyone have any other suggestions, or should I get back to Ukonline?

Re: email error code, what does it mean?
 

same problem here mate in glasgow!!!!!!:td:

It now works i switched off Norton Email scan and its fine, lets hpe they patch it soon

Re: email error code, what does it mean?
 

Just started with same error here in Coronation Street land by the looks - appears to be intermittent. Nothing on Service Status page.

Re: email error code, what does it mean?
 

Seems to be the Virus Scan so I suspect they will patch it. :mad:



Do u have Norton Virus scan?



Iâ₠¬ÃƒÆ’¢â€žÂ¢ve got my version E-mail scan off which is not the best at the moment. :(

Re: email error code, what does it mean?
 

Downloaded new Commom Client from Norton this morning and now can send email again.

Looks as if Norton messed someting up.


BJ

Re: email error code, what does it mean?
 

Symantec have withdrawn common client update 2.1.4 and 2.1.5 is now available through live update. This has also cured my problems

Re: email error code, what does it mean?
 

yeah the patch fixed it, but well done them I was using my e-mail without VS :mad:

Re: email error code, what does it mean?
 

I know this is a 3 year old thread but it helped my sort my identical problem - now it works, now it don't.

I don't have Norton but I do have Zone Alarm. Zone Alarm was not the guilty party.

I did have SpySweeper active. I shut down SpySweeper and IMMEDIATELY Outlook 2007 started working.

I suspect that Spysweeper may have had an update that affected Outlook and Mailwasher. I had lost all abilities to connect to Freeserve, my mail server or my ISP TalkTalk, although I could get web mail.

Thanks chapesses and chaps.

Re: email error code, what does it mean?
 

I'm getting this problem too and I use Kaspersky Antivirus; if I disable it, it makes no difference at all.

I have 5 ntl addresses and not all fail at once, and different ones fail each time I try so to me this points to a mailserver problem