Just Got NTL Digital
 

Just had it installed today how long does it take for it to tune in as its been like this for over 6hrs now

Re: Just Got NTL Digital
 

Sounds like a dodgy STB. But don't take my word for it, an NTL bod will reply shortly. :D

Re: Just Got NTL Digital
 

Sounds dodgy it only normally takes an hour to get a hit.

Re: Just Got NTL Digital
 

Really only takes 1 hr?

Well on the screen it says this

" Sorry to interupt your viewing

Were currently updating your service, so please
dont switch off your ntl box

This will only take a short time "

and on the STB it has " Tune " on it and this has been like this for over 9hrs now i was gonna switch the box off but i dont want to muck it up

The STB down stairs which is the main one as im in my bedroom so ive got 2nd box but the one down stairs is the same and yes i thought the cable tv goes on straight away or 1hr but 9hrs this is just stupid
so is it safe to turn off box then turn on again even if it says dont turn off box?

Re: Just Got NTL Digital
 

how did the engineer test it ?

i have just had a replacment stb the eng waited until it was working correctly

Re: Just Got NTL Digital
 

Hi if the box says tune then you have a problem ring ntl for fix or switch the box off at the wall for 30 seconds.

Re: Just Got NTL Digital
 

how are they installing today though? nobody will be at the office to send a hit to the box? :confused: maybe they are pre registered on the system but thats news to me.

Lastly Orange Boy,

Switch the STB off at the mains, hold the arrow facing down on the right hand side of the STB, keep the arrow withheld and then switch the power back on, dont let go of the arrow until boot which may look like 600t appears on the display of the box.

Call into faults tomorrow though 0800 052 2000 even if that gets the STB working it will happen again and the install has failed.

Re: Just Got NTL Digital
 

Ive turned it off from 30 seconds and tried the one down stairs but no luck it still has " Tune " on the front of the box this is really stupid service
So now my dad is going to phone them up tomorrow and hopelly it be fixed. I can see why ntl has bad reptuation

Re: Just Got NTL Digital
 

Can you try the down arrow reboot please.

Re: Just Got NTL Digital
 

first post time stamp 02:22 how do you get a tech out at that time ??

Re: Just Got NTL Digital
 

Good point :D

Re: Just Got NTL Digital
 

Tried to reboot the down stairs one no luck still says " Tune "
and we didnt get any tech out at 02:22 what u on about? i came home then wanted to see if my cable box was all working and it didnt work

Urm you get this ntl card which is on the left of the STB
you get 2 slots what slot should the card be in, top or bottom?

Re: Just Got NTL Digital
 

bottom, and you still havent tried the down arrow reboot, its not difficult you ask for help i give you help and you ignore it.

Re: Just Got NTL Digital
 

Hey dont get in a stress please when you say the down arrow reboot that to me means nothing as i was looking for a button called reboot just a mistake now ive pressed the down arrow button and ive even holded it for 10 seconds but no reboot if thats what u meant

Re: Just Got NTL Digital
 

all i will say is "Grimsby Docks"

new boxes only have one slot

Bye

Re: Just Got NTL Digital
 

What the hell are you on about this is suppose to be a help forum yet you are not helping one bit

and the box i have has 2 slots for the card

Re: Just Got NTL Digital
 

Turn the power off to the STB.

With the power off press the down arrow and KEEP it pressed.

Turn the power back on with the down arrow STLL being pressed.

KEEP the down arrow pressed until the STB has fully booted as Gooner said.

Re: Just Got NTL Digital
 

Re: Just Got NTL Digital
 

Hey ive done the reboot thing, but no luck stilll goes to " Tune "
so does that mean they are still updating the boxes as it says its updating on the screen or the boxes are faulty

Re: Just Got NTL Digital
 

Call Ntl, it sounds like a bad installation or dodgy box ... let us know what happens.

Re: Just Got NTL Digital
 

I agree, call NTL. But, if I understood correctly, there's actually two boxes, and neither of them works. It seems unlikely both boxes are faulty (possible of course, but unlikely). Why the engineer would install two boxes and not check if they work is beyond me btw.

Re: Just Got NTL Digital
 

Yeah my dad is going to phone them tomorrow, ive just checked down stairs at the main box and everything seems alright
when i try to reboot my modem it just does nothing just goes to " tune " straight away yet down stairs when i reboot it goes through the whole boot up and stuff then we got this mo3 errror i think

Re: Just Got NTL Digital
 

So the box downstairs does work? In that case the box upstairs could be faulty.

Re: Just Got NTL Digital
 

No what i meant was when i reboot the downstairs box it reboots yet my one dosnt reboot at all and another thing on the back of my box its very different to the one down stairs
my one has got " Parallel port and rs232 dce " and got a ethernet port as well yet down stairs doesnt have these
My dad said that the engineer was very late they said he be here between 12 and 6pm he came at 7:30pm and he could of done a crappy job

Re: Just Got NTL Digital
 

Okie small update here
My dad phoned NTL up today and he got an automatic voice message saying they have a abig problem with digital and its being fixed right now and digital users should turn off there digital boxes for 5minutes and that should get digital back on ( or in so many words ) ive tried that 10 times now and even left it off for 30minutes but no luck digital is still out so we are going to phone them up tonight and actualy talk with someone because this is not on been out since getting it installed on saturday

Re: Just Got NTL Digital
 

1st..your stb IS faulty and you do need to call ntl, getting stuck on TUNE, PACE, 8888 or ERROR 1 2 or 3 basicly you need a box swap.
2nd..it does not matter what the back of the boxes look like as over 10 years or so since the 1st DTV boxes came out technoligy has changed and pace have added/taken away things, all the main cons have stayed the same though.
3rd..your card ALWAYS goes in the bottom slot (unless there is only 1) and make sure you do not mix up the cards between your 2 boxes else you will have no pics......

Re: Just Got NTL Digital
 

Not necessarily an STB can freeze on TUNE or PACE because the default frequency is wrong in the engineering screens, 8888 and Err1-2 mean a fudged box in most cases (all cases for 8888)

Re: Just Got NTL Digital
 

Ok another update
the enginner is coming tomorrow to replace the boxes
so hopelly it be all fixed now

Re: Just Got NTL Digital
 

Sorry gooner4life you are correct but you still need to get a fault tech out.

Re: Just Got NTL Digital
 

Looks like the engineer didnt come today what a surprise there
well last saturday the engineer came at 7:30pm so maybe theres time but they said between 1pm and 6pm
so now my dad has to phone up ntl again and get them to come tomorrow lucky im off work all week to let the engineer in

Re: Just Got NTL Digital
 

yet another update lol
got the down stairs box working the boxes are alright but its the signal as we got 2 cable modems and 2 digital boxes so another engineer is coming tomorrow to fix mine then its cool
omg how many channels we got lol

Re: Just Got NTL Digital
 

I am aghast at this story quite frankly, it's truly appalling.

I hope someone is sorting out some sort of deal for you in the light of this farce?

Re: Just Got NTL Digital
 

Just want to recap you guys on the problems ive had over the month and abit and we have had some more problems heres the time line hope you can understand it

Dad phones mid November to arrange for digital to be installed

Digital installed on 27th November (Saturday) (installing digital boxes) ( I find out my box is not working )

Dad phones ntl up on 29th November (Monday)

Ntl come out 1st December (Wednesday) (engineer comes but fixes the down stairs box yet mine is still faulty)

Ntl engineer phones up for 2nd December to get repaired (but donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t show up)

Dad rings again they bring out 2 more engineers on 10th December to give more signal they say my box is faulty then they say we have to ring up again to get another man to install another box

Dad rings up and get another engineer out for 22nd December ( man fixes the signal my box finally comes on he said the other 2 engineers did a bad job and house needs another rewiring job as im losing to much signal

So the man then phones ntl up to get it all sorted for today (23rd December for am) yet no one has arrived yet

So yes I got my digital working but ntl have let us down againââ‚ƚ¬Ã‚¦ what a company
Have to wait till next year to get the cable wires fixed

Re: Just Got NTL Digital
 

Have you had any billing problems?