ntl Base and Family Packs
 

We are paying £19.50 for telephone and Digital Base Pack and another £9.50 for the Family pack.

Could anyone here tell me what exactly the base pack and family packs include.
We asked NTL this one and they said that the base pack was included in the family pack, if this is so, this is something we should not be paying for, so do we really need both?

I'm totally confused, please help

Re: NTl Base and Family Packs
 

The £9.50 is for the phone line.

ntl try to hide the fact that you have to pay for it by telling you it's free, but their TV packs are £9.50 dearer than the Sky equivalent.....:rolleyes:

Re: NTl Base and Family Packs
 

The Family Pack has over 100 channels, including & encompassing the 40+ channels in the base pack.

£29.00 is correct, as Neil says, including the Line Rental.

Re: ntl Base and Family Packs
 

In the small print at the bottom of the page...

http://www.home.ntl.com/icat/television

Re: ntl Base and Family Packs
 

Apart from Sky 1, is there much in the base pack that isn't also available on freeview?

Re: ntl Base and Family Packs
 

ntl BasePack - http://www.home.ntl.com/page/basepackfulllisting

Freeview - http://www.freeview.co.uk/whatson/index.html

Re: ntl Base and Family Packs
 

If the base pack is £10 a month and the line rental is £9.50 surely that's £19.50 :D and not £19.00 as it says at the top of the listing ;):)

edit - mind you it still doesn't list itv3 so maybe it's just VERY out of date:)

Re: NTl Base and Family Packs
 

Sky Value Pack £13.50 with no freeview channels or E4 includes Discovery H&L, Sky One and a load of pap.

If you want a Telephone you will still have to pay £9.50 or £10.50 with BT.

So total price is £23 for Sky Equivilent or £24 with BT and LESS channels. :rolleyes:

Re: ntl Base and Family Packs
 

Holy crap. not another one.....:rolleyes: :erm:

I'm sorry but I can't believe people like this are allowed to roam the streets alone..... :dunce:

Re: NTl Base and Family Packs
 

This was stopped some time ago and the price is now quoted on the website as £19.50 plus £9.50 line rental which must be taken with the TV pack.
http://www.home.ntl.com/icat/television

Re: NTl Base and Family Packs
 

Post #4 ^^ ;)

Re: NTl Base and Family Packs
 

So why did you say in post #2 that they try and hide it say it's free? :confused:

Re: NTl Base and Family Packs
 

Because it's hidden in the small print at the bottom of the page, perhaps poor wording on my part as they no longer (on the website anyway) say it's free, but they still force you to take it by offering a price for DTV (£19.50 ) that simply isn't available.

Re: NTl Base and Family Packs
 

Well blame Sky for that. :mad:

Re: NTl Base and Family Packs
 

:confused: :dunce:

Did i miss something here?!?!

Re: NTl Base and Family Packs
 

How can you blame Sky for the way ntl sell/price their products? :confused:

ntl's price for the Family Pack on their website ( http://www.home.ntl.com/icat/television ) clearly says from £10.00 per month.

Please tell me how someone can get that package for that price (they can't)

When you then scroll down it says...

So if you wanted a reasonably price (£10.00 ) Base Pack of channels, & your budget is £10.00 ish, you have to almost double your budget to get that package from ntl.

Still can't see how that's Sky's fault tho....:erm:

Re: ntl Base and Family Packs
 

ntl always used to advertise their packs for the full price including the phone line. Sky then see fit to state that their packs are '£x amount, look how much cheaper than ntl we are (but we don't mention that that cost actually includes phone line rental too)........', then stick in little letters at the bottom of their t&c's about the fact you have to have a BT phone line for the first year to receive the service (at least - you have to have a phone line all the time if you want to receive all the interactive they offer), which effectively makes both deals the same price.

But, because of Skys underhand advertising, ntl are more are less now FORCED to advertise the costs for the services seperately (even though the DTV and phone are bundled), just so consumers can see the real picture. What's good for the goose... :rolleyes:

Re: NTl Base and Family Packs
 

Your as bad as Defiant Neil - yes, you ahve to double your budget, but you also get a phone line. Which you also have to have (via BT etc) when you first sign up with Sky. :mad: Why do you have to omit things that count? Al it does it crap all over your argument. :dunce:

Re: NTl Base and Family Packs
 

Sorry Neil but on this one you are wrong.

Ring Sky and say you want their family pack for £19.50 but you do NOT have a landline and are NOT prepared to have one. They will not be able to sell you the package because it is a contractual obligation to have your Sky box plugged into a landline for the first 12 months.

Therefore, Sky £19.50 for the package, plus BT phone line £10.50 = £30 which is £1 dearer than the equivalent ntl tv and phone bundle.

Re: NTl Base and Family Packs
 

It is true. You do need a phoneline to recieve Sky Subsidised offers, although I believe it can now be an ntl one.

I believe if you pay £150+ or something crazy Sky will Install without the need for the phoneline, but if you gonna spend £150 on that privilage you might as well have the phoneline and not use it.

To me the £13.50 Pack doesnt come close to the £19.50 ntl pack whichever way you look at it........it has no E4, no Freeview Channels like ITV2, UK History, TMF, Hits, Bright Ideas, ABC1 etc.

Re: NTl Base and Family Packs
 

Thanks for that-I find getting personal always help a discussion. :)

1) What if you simply don't want a phone line from ntl?

2) What if you have just signed with BT & entered into a contract (3 months is minimum I think) & are happy with the service BT provide?

3) What if you choose to route your calls elsewhere via CPS through someone like Talk Talk for example, & are happy with the service they provide too?

4) What if you just don't want to switch telco providers just to get DTV?

5) What about if you want CLI & ntl don't offer it in your area?

6) What about if you have ADSL on your existing BT line & don't want to cancel it just for the sake of getting DTV from ntl?

It all comes down to choice, & that is something that ntl do not offer in this situation, so that pretty much craps over your argument. :angel:

Re: NTl Base and Family Packs
 

I'm never wrong! :D

Ok-so I have to have a landline-big deal, who desn't have one?
The difference is Sky are not forcing their own landline on me just to get BT.

But it's still all about choice for the consumer Mark. Sky don't care whose landline the STB is connected to-BT/ntl/Telewest, & that is the big difference. ;)

PS-I'm still not wrong! :PP:

Re: ntl Base and Family Packs
 

ntl bundle tv and telephone together to make a profit!
if ntl offered tv as a stand-alone pack, it would take 40+ months for ntl to break even (it costs around £250 to connect a dtv customer).
but with a telephone line included, it takes only 11-12 months for ntl to break even.

i don't understand why ntl don't offer tv and broadband as a bundle, seeing as landline telephony is becoming less popular :confused:
:)

Re: NTl Base and Family Packs
 

I wasn't getting personal, just making an observation :)



Then go to sky, and get a phone line from BT that Sky force you to take

Then go to Sky or FreeView

Then you'll have to go to Sky or FreeView

Then you'll have to go to Sky or Freeview

Then stay with BT and get Sky or Freeview

Then get Sky or Freeview

Good one, I noticed that too - you have a choice to get ntl dtv, but you must have the ntl phone line, or go to sky dtv, but you must have A N OTHER phone line - not much difference in choice to me? :shrug:
Or you can go to FreeView.

Not really Neil, as

1) You still haven't addressed the fact (despite THREE members pointing out to you) that you can't get Sky without paying for a telehone line (regardless of supplier).

2) this thread has bugger all to do with what you're arguing about.

3) You omitted FACTS about what else you need to purchase in order to receive Skys DTV, and therefore did not do a fair comparison

4) I don't know what. I'm frankly bored of the same lame arguments. I have stated nothing but FACT and left nothing out at all, you have been very economic with the truth to suit yourself (ie to make ntl look bad).

:zzz: :angel:

Re: NTl Base and Family Packs
 

Ah the old "If you don't like it-go elsewhere" chestnut...

[QUOTE=orangebird]Good one, I noticed that too - you have a choice to get ntl dtv, but you must have the ntl phone line, or go to sky dtv, but you must have A N OTHER phone line - not much difference in choice to me? :shrug:
Still a choice though-get all the feature that a BT line can offer, or an ntl phone line that pales in comparison-some choice that is!

You'd only have to do that because there is no choice from ntl.

Yes I have! I have scknowledge that already, but as I said-Sky give you the choice of which Telco your DTV service plugs into & ntl don't.

I thought we were discusisng choice (or lack of it)

No I didn't-read my post again-I have fully acknowledged that you need a phone line for Sky, & made a point that Sky don't force you to have a Sky phone line (therefore giving you choice)

What about the simple fact that ntl don't give you a choice of telco providers when you take their DTV product?

Re: NTl Base and Family Packs
 

Not at all, and I don't believe I said that either ( :rolleyes: ) but if you don't like the service being offered from ntl, it would make sense to look elsewhere, wouldn't it?


No there isn't, but that's not what started this rather heated discussion.


After severe promting... :dozey:


No - what sprited me to reply to your post was the fact that you said that you could get DTV from Sky for a tenner, but you'd have to double that budget to get it from ntl. If you'd carried onto say that you get the phoneline included in the ntl price, or that you would need to spend another £10 on line rental from A N Other phone company for Sky to service you With DTV, I wouldn't said anything.... well, not much anyway.



Yes, refer to my reply above. You may have acknowledged it yourself, but did not on your posts until prompted to.


That's up to ntl. With the cost of installing a customer, it's not economically viable for ntl to offer one service without the other. Customers have a choice - use ntl for DTV and phone, or use Sky and BT etc. :shrug:

Re: ntl Base and Family Packs
 

Ok-that's settled than.....:angel:

I just like choice as a consumer, & don't like products forced on me.

I don't think it's fair or right in this day & age, that's all. :)

Re: ntl Base and Family Packs
 

:welcome: jambolino,

I appologise for the ranting going on in this thread but you appear to have touched a raw nerve in many of us.

To answer your question, this is waht is included in the Base Pack:
http://www.home.ntl.com/icat/basepack

All the Base Pack channels are also included in the Family Pack, but you pay £9.50 for these extra channels:
http://www.home.ntl.com/icat/familypack

The problem with the ranting is that the line rental is also £9.50 (and so the Base Pack TV is essentially £10) and I think people have got confused.

Re: ntl Base and Family Packs
 

All Products force something on you though.

You dont have to have an ntl phone line actually.........you just have to pay for it.

Much the same as you dont have to have a phoneline with Sky........but you have to pay a premium.

Great Choice in this country we have.......a vast choice of Satellite providers who arent at all monopolistic, the same with Telecoms and Broadband Speeds the third world wouldnt be proud of.

Britain what a wonderful palce :D :angel:

Re: ntl Base and Family Packs
 

This is the price list that was issued in June. I think it is still current.

http://www.ntl.com/customerupdate/pdf/price_list.pdf

Re: ntl Base and Family Packs
 

Things changed again in September when Sky upped their prices aswell. The Base Pack went up by 50p (not Sky's fault) if I remember rightly and some of the preimum packages were upped (sky's fault)

Re: NTl Base and Family Packs
 

Actually they do since their salespeople often tell potential customers it won't work on a non-BT line which is rubbish.

The fact is that if ntl's deal is sold by telling lies then so is Sky's when the reality is that both deals are completely fair and above board.

Re: ntl Base and Family Packs
 

And the 6p Plan became the 5p Plan and reduced to £10.50