Want to check upgrade date for my sister's internet in Hertford.
 

Hi guys,

whats the url for the page to check when they are upgrading the local area, I moved house from Cuffley to Hertford yesterday and NTL came and fitted the 512k internet for my sister to use (I will be getting 2mbit ADSL in a week or so)

How easy is it to get the broadband changed from 512k to 1mbit? is it just a speed upgrade NTL do at their end or does a local engineer have to come out and tweak the box outside the new house?

Thanks,

Re: Want to check upgrade date for my sister's internet in Hertford.
 

I ask the last question cause I thought Hertford was already upgraded so my sister could make do with 750k but she actually wants 1mbit.... thanks in advance :)

Re: Want to check upgrade date for my sister's internet in Hertford.
 

Don't know about the speed upgrade, but, if it's a SACM, you should be able to upgrade via the ntl web site. STB's you have to phone up, but no visit requred, unless it is a PACE STB, in which case it will have to be replaced by a nice shiny new Samsung.

Re: Want to check upgrade date for my sister's internet in Hertford.
 

nah its the ntl:home grey cable modem, not an STB :)

Re: Want to check upgrade date for my sister's internet in Hertford.
 

Try here:-

http://www.ntlworld.com/data-feeds/e...cablemodem.php

Re: Want to check upgrade date for my sister's internet in Hertford.
 

Re: Want to check upgrade date for my sister's internet in Hertford.
 

Guys,

got problems (suprise suprise! hehe)

"Unable to identify Cable Modem"

Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again. If you need further help, please contact our customer support (0800 052 2000).

When you call customer support, you may be asked for the following information: Application ntl: Broadband Internet - Connection Speed Upgrade
Date & Time 05/11/2004 at 16:12
Your username simcut2k4
Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging
Your Surname
Your Postcode

Please help :(

Re: Want to check upgrade date for my sister's internet in Hertford.
 

nevermind its coming up now, once this is updated what do I then do?

Re: Want to check upgrade date for my sister's internet in Hertford.
 

do you guys also have the link to check my post code area has been upgraded or not, I've mislaid it, thanks.

Re: Want to check upgrade date for my sister's internet in Hertford.
 

Never tried it (I'm on STB), but I think it's instantaneous. You may need to reboot the modem.

Re: Want to check upgrade date for my sister's internet in Hertford.
 

Re: Want to check upgrade date for my sister's internet in Hertford.
 

Okay cheers, I am on 512k atm, does that have 128 or 256 upstream?

Re: Want to check upgrade date for my sister's internet in Hertford.
 

512k does not exist on ntl :confused:

Re: Want to check upgrade date for my sister's internet in Hertford.
 

my mistake, she must have the 750k connection then.... I dunno, I havent done speed tests yet, I guess it must be at 750k.

Re: Want to check upgrade date for my sister's internet in Hertford.
 

Then it will be 128k up I believe.

Re: Want to check upgrade date for my sister's internet in Hertford.
 

aha, okay thanks :-)

Re: Want to check upgrade date for my sister's internet in Hertford.
 

Sorted last night, his modem just needed a quick remote kicking + 1.5Mbit took over :)
More to the point it's working really well so he tells me, fast as you like, and a nice change from before! :tu:

Re: Want to check upgrade date for my sister's internet in Hertford.
 

aye, thanks for your help all :) finally enjoying NTL's service.

Re: Want to check upgrade date for my sister's internet in Hertford.
 

Well, all this time on and I'm still loving NTL's service, cannot fault it anymore, nice to know NTL arent as bad as I thought, I just hope others that were in the same position as me get theirs sorted :)

oh ye, just noticed this is my 200th post :O

Re: Want to check upgrade date for my sister's internet in Hertford.
 

:notopic: Awww, where's Garfield gone ..... :(

Re: Want to check upgrade date for my sister's internet in Hertford.
 

lol, aye I'll bring him back, just for you :)
__________________

there you go ;)

Re: Want to check upgrade date for my sister's internet in Hertford.
 

:ghugs: ;)

Re: Want to check upgrade date for my sister's internet in Hertford.
 

lol