Slow web browsing again...
 

Any ntl techies here that could he me solve my web browsing problem?

I have run numerous speed tests and all came at correct for my package speed (was 750k but switched down to 300k until I stop browsing at modem speed).

Downloads fast as well. Web browsing with firefox or IE is so slow, most pages don't load until I click 'Go' or press enter for the 12 time!!!

Tried proxies and ntl's Peterborough 4 is actually working well enough to browse. I have had this issue with slow browsing for nearly 6 weeks and after loads of calls tests I get told it windows so reinstall. I installed linux (ubuntu) on second partition and that was just as slow so I'm sure it's not windows. Any why does speed tests and downloads go fine?

My STB (pace) needs rebooting every few days and recently I kept getting disconnected from broadband (second light off) and had to leave STB off for 3 mins. Once ntl support even had to send a 'refresh' (???) to get me back on network.

I am ready to give up and go adsl so thought I'd try here for one last try at solving this.

I did try a site http://www.numion.com/YourSpeed/ doing web test
Using no proxy settings (defaults to bagu) go avg 14kbps
Using manc proxies same again
Using pete proxies (cache-4) got 19kbps!!! (being sarcastic!!)

Will check here tomorrow while at work and can be online at home after 7pm.

Please help and thanks for reading!

ps. I have been told in may be worth asking for cable modem instead of stb?

Re: Slow web browsing again...
 

I'm not a ntl techie, but have you had a look at this article

http://www.cableforum.co.uk/board/article.php?a=22

by Nemesis - previously known as Kink :Sprint:

Re: Slow web browsing again...
 

PMs on the way :cool:

Re: Slow web browsing again...
 

Have tried the speed tests in the link and get what I would expect for my current package (300k). As for upload test, always fails. Uploading from pc is useless, can't send emails to ntl smtp servers, can't upload websites to private ftp host servers. Only thing I have had success with was attaching a file in my web mail after trying to upload it over 10 times.

Another thing is recently last week I bought a broadband router as I was planning to have a second pc for kids (if I ever sort this problem out) and even when the pc is off the WAN is permanently flashing for incoming traffic. Is it normal on the STB to have traffic on my side of the network when nothing is using connection?

Re: Slow web browsing again...
 

Slow browsing, & virtually no upload?

Your STB shouldn't need to keep being rebooted like that, nor should you keep getting disconnected....


Definitely sounds like you have a problem.


Have you called ntl tech support about the rebooting, disconnections, & upload problem?


Cable modem - may be an idea to have one. Should be better than an STB. If you have problems with an STB BB connection, I think ntl will give you a cable modem if you ask. May depend on the area...there are quite a few ntl empoyees here, hopefully someone will see your thread & be able to help.


Re flashing lights when the PC is off - generally normal. Have a look at this: http://homepage.ntlworld.com/robin.d....html#activity

Re: Slow web browsing again...
 

In the past when I have rang about the box rebooting whilst watching tv or using internet, they have checked box and told me it did not (they may as well shout liar at me). Unless I video record my ntl channel permanently to prove it (yet I don't have a vcr!) they say I must be wrong. As for the disconnects/hangs needing me to unplug it, I mentioned this in last two support calls to ntl and they said that was 'not an issue' and 'sometimes' the STB would need a reboot. So rebooting STB every other day and sometimes twice a day is normal operation for ntl...... :confused:

Since the STB is so crap for TV I am planning to switch to Sky+ so maybe ntl will send me a SACM to replace the STB?

Is there anything I should check on STB just to see if anything is amiss on it?

thanks, Darren

Re: Slow web browsing again...
 

PM me the smart card number for the STB, or your account number and i'll have a look at this on saturday.

Re: Slow web browsing again...
 

^^^^ Vouches for monkeybreath. You can trust him with your details, [darren]

Re: Slow web browsing again...
 

I PMed the card number yesterday so here's hoping! Can't even connect to any online game servers today. And web currently reminds of my first modem !!! argh!!!

Re: Slow web browsing again...
 

If anyones interested the proxy routing software is playing up round here on specified proxy so that may be your problem

Re: Slow web browsing again...
 

Obviously a feature of the service no one can sort out engineers:Yikes::wtf:

Re: Slow web browsing again...
 

Would that be with the 'bagu' servers? My problem has been on going for weeks now, is the problem with the proxy software recent?

Re: Slow web browsing again...
 

Really, so your an expert on wccp then are you ?

Re: Slow web browsing again...
 

Just trying a tracert and wondered about the number of 'hops' it took.

and...

(obviously the first ip is my router)

is there anything I should check?

Re: Slow web browsing again...
 

Those traces are fine.

ICMP traffic does not route via proxy servers so all they really prove is that your connection is ok. :tu:

Re: Slow web browsing again...
 

Seem to be the only one who is its definateley not NTL or it would not keep happening

Re: Slow web browsing again...
 

The transparent caches appear to be OFF at the moment - at least for me.

Re: Slow web browsing again...
 

May be waaaayy of the mark here but have you run all the spyware checks etc.


Recently did some work on a friends pc which took a whopping 45seconds to download 1mb in a speed test. Browsing was painfully slow I found over 60spyware with adware dialers etc and also running tasks in background was high. To sort out spyware google for

adware se 1.05

spybot 1.3

and to check what is booting on startup click start/run/ then type msconfig

May be off mark but worth mentioining and yes once I cleaned the system browsing went to normal speeds.

Re: Slow web browsing again...
 

Update and scan weekly with Adaware and S&D. No issues except for those stupid cookies. Ntl normally get you to do this first.

Ntl support's FINAL answer was it's my pc so re-install windows. I have linux on seperate partition and that was slow too, his answer to that.... we don't support linux?!?!?!? Yes I know but it proves it's not the OS!!!!! arghhhh!!!

Re: Slow web browsing again...
 

I am getting a BT line today and as much as I was excited about the idea of 2Mb cable connection for 24.99 I think I'll get a 512Kb ADSL connection. As my mate pointed out, better a 512 connection that browses at that speed, than a 2Mb that is only good for ftp.

I cannot use online gaming now and AllSeeingEye cannot update server lists so this weekend was a serious downer.

Re: Slow web browsing again...
 

Welcome to the NTL service to be honest was a lot better before they switched the proxies back on again .

its not the proxies but the routing software for the proxies
NTL can not fix it otherwise they would have wouldnt they :D

Re: Slow web browsing again...
 

Having read a few other posts from various other parts of the country I can only assume this is a genral problem for a few of us. SLo or none browsing yet speed tests fine, network connection ok then gone minutes later. Is there an problem with the ntl network that they have not spotted?

A friend is lending me a mac this weekend... if that goes slow then I can assume ntl do not know what they are doing.