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-   -   Proxy Server Problems (https://www.cableforum.uk/board/showthread.php?t=19532)

Chris W 31-10-2004 14:47

Proxy Server Problems
 
Afternoon All

A quick request regarding proxy server problems-

I see lots of threads on this forum regarding people who cannot access a particular page unless they specify a proxy server. If you are having this issue, please add the details to this thread and then i can escalate the issues accordingly.

Please provide the following information:
  • site that you are trying to access
  • Which proxy server you have specified to get it working
  • Which range of proxy servers you are going through by default. To find this out uncheck any specified proxy servers, and use the tool here and then post the range- ie if it showed cache2-bstl.server.ntli.net, then all i need to know is bstl.server.ntli.net

thank you :)
MB

Florence 31-10-2004 15:47

Re: Proxy Server Problems
 
This is a wierd problem If I manually specify the proxy they will let me connect to ispreview for the last few days since I moved to firefox I have been accessing ISPr using the direct connection to the internet with no problems today I can only access if I manually specify the proxy.
At first none of the proxies worked now they all do.

Same with Mozilla and IE if its on autodetect I cannot connect.

Chris W 31-10-2004 15:54

Re: Proxy Server Problems
 
Quote:

Originally Posted by Kits
This is a wierd problem If I manually specify the proxy they will let me connect to ispreview for the last few days since I moved to firefox I have been accessing ISPr using the direct connection to the internet with no problems today I can only access if I manually specify the proxy.
At first none of the proxies worked now they all do.

Same with Mozilla and IE if its on autodetect I cannot connect.

what range of proxies do you go through normally? and which one have you specified to be able to access the site?

Florence 31-10-2004 16:03

Re: Proxy Server Problems
 
I normally go through Manc proxies and I used renf1 to access the website first time but now the manc ones are working but only if they are set as manually.

If I change back to autodetect in IE and Mozilla the site times out.

If I reset Firefox to direct connection to the internet or autodetect it times out, Only a manually set proxy works.

Chris W 31-10-2004 16:05

Re: Proxy Server Problems
 
Quote:

Originally Posted by Kits
I normally go through Manc proxies and I used renf1 to access the website first time but now the manc ones are working but only if they are set as manually.

If I change back to autodetect in IE and Mozilla the site times out.

If I reset Firefox to direct connection to the internet or autodetect it times out, Only a manually set proxy works.

details noted :) will pass this on

Florence 31-10-2004 16:07

Re: Proxy Server Problems
 
Thank you Monkeybreath

Florence 01-11-2004 21:39

Re: Proxy Server Problems
 
The problem still there I have tried again and unless I specify a proxy I cannot go to ISPreview..

this is the proxy I use by default according to the link you posted..
You are using the 'manc-cache-7.server.ntli.net' proxy server.


>>>>>>>>>>>>>>> BUT <<<<<<<<<<<<<<<<<<<<

If I specify that proxy I can access ISPreview it seems to fail when its the default proxy.. Help me out here Monkeybreath this seems wierd....

Chris W 01-11-2004 23:42

Re: Proxy Server Problems
 
That is because a different proxy in the manc range is caching the ispreview page to the test page ;)

looselipsuk 02-11-2004 22:17

Re: Proxy Server Problems
 
Thought I would throw in my bit to see if there is a workaround for it.
I have trouble accessing Yahoo profiles unless I specify a proxy server.
I get a "the requested url has not been found on this server". If I specify a proxy then I can access hte profiles.
My default proxy is server.ntli.net and I find I can overcome this by using manc-cache-1.server.ntli.net.
I also have a second problem accessing Yahoo Groups by getting a Yahoo error 999 after being online to a Yahoo Group for a time.
This can sometimes be overcome by once again specifying the said proxy but after awhile that to fails.
According to the Yahoo helpdesk they have replied with this -
We are sorry you have had difficulty accessing Yahoo! Groups. The error
message you describe usually indicates a problem with the connection
between your computer and our servers. While this type of problem is
usually transient, if you continue to experience this error, we
recommend that you try accessing Yahoo! through a different computer or
through a different Internet connection. We also recommend that you
contact your Internet Service Provider for further assistance. If after
investigating these options you are still experiencing the problem,
please contact us again.

We hope this is resolved for you soon so that you may continue to use
Yahoo! Groups.
I am not holding my breath on this last part as doing a Google search this error 999 seems to be very common and some suggest it is Yahoo setting a time limit on Group access.

Chris W 02-11-2004 23:38

Re: Proxy Server Problems
 
Quote:

Originally Posted by looselipsuk
Thought I would throw in my bit to see if there is a workaround for it.
I have trouble accessing Yahoo profiles unless I specify a proxy server.
I get a "the requested url has not been found on this server". If I specify a proxy then I can access hte profiles.
My default proxy is server.ntli.net and I find I can overcome this by using manc-cache-1.server.ntli.net.
I also have a second problem accessing Yahoo Groups by getting a Yahoo error 999 after being online to a Yahoo Group for a time.
This can sometimes be overcome by once again specifying the said proxy but after awhile that to fails.
According to the Yahoo helpdesk they have replied with this -
We are sorry you have had difficulty accessing Yahoo! Groups. The error
message you describe usually indicates a problem with the connection
between your computer and our servers. While this type of problem is
usually transient, if you continue to experience this error, we
recommend that you try accessing Yahoo! through a different computer or
through a different Internet connection. We also recommend that you
contact your Internet Service Provider for further assistance. If after
investigating these options you are still experiencing the problem,
please contact us again.

We hope this is resolved for you soon so that you may continue to use
Yahoo! Groups.
I am not holding my breath on this last part as doing a Google search this error 999 seems to be very common and some suggest it is Yahoo setting a time limit on Group access.

could you use the proxy test to confirm which range of proxy servers you usually go through please and then i can have a look into this.

looselipsuk 03-11-2004 02:29

Re: Proxy Server Problems
 
Quote:

Originally Posted by monkeybreath
could you use the proxy test to confirm which range of proxy servers you usually go through please and then i can have a look into this.

Sorry about that I missed out the most important part but here it is.
'nott-cache-8.server.ntli.net'

I have included the actual server in case that helps.
NTL do keep switching me around so keep getting different numbers each time they do an update.
Thank you for taking the time to look into this. It is much appreciated.

Florence 07-11-2004 18:15

Re: Proxy Server Problems
 
I can no add http://www.mxtabs.net/ as no longer accessable unless you specify a proxy..

The proxy are not working as they should.

my list is growing now still cannot access;

www.ispreview.co.uk
http://www.mxtabs.net/

without specifying a proxy

We could do with this fixing or removing the proxies.

Paul 07-11-2004 18:43

Re: Proxy Server Problems
 
Quote:

Originally Posted by Kits
We could do with this fixing or removing the proxies.

Given how much they have spent upgrading them and installing a load of new ones, I think I can safely say they won't be removing them.

paulyoung666 07-11-2004 18:46

Re: Proxy Server Problems
 
Quote:

Originally Posted by Kits
I can no add http://www.mxtabs.net/ as no longer accessable unless you specify a proxy..

The proxy are not working as they should.

my list is growing now still cannot access;

www.ispreview.co.uk
http://www.mxtabs.net/

without specifying a proxy

We could do with this fixing or removing the proxies.


no proxy specified here and i can access them all very quickly :confused:

JohnHorb 07-11-2004 18:47

Re: Proxy Server Problems
 
Ditto here.

MikeyB 07-11-2004 21:08

Re: Proxy Server Problems
 
Quote:

Originally Posted by looselipsuk
Thought I would throw in my bit to see if there is a workaround for it.
I have trouble accessing Yahoo profiles unless I specify a proxy server.
I get a "the requested url has not been found on this server". If I specify a proxy then I can access hte profiles.

I have the same problem with yahoo profiles, they haven't been working for me for absolutely ages, I never thought of putting it down to proxies!

Problem page: http://profiles.yahoo.com/username
Default proxy from test page: brhm-cache-4.server.ntli.net (but I'm not in Birmingham!!!!!!!!!)
Proxy picked at random: pete-cache-3.server.ntli.net

I do seem to be having a few problems with pages this evening, never usually have a problem, but I'm sure I normaly go thru an Oxford proxy

Florence 07-11-2004 23:38

Re: Proxy Server Problems
 
:sigh:

you are not going through my set of proxies. If I remove the specified proxy and go back to direct access I cannot acces the sites. It will not help me and others who have this same problem to have loads saying I can access them :mad: coz I know I can't without specifying a proxy which isn't how NTL planed on proxies being used. I also use port 8080 to get to the website.


:confused: NTL know there is a problem but are sitting on their ****** instead of fixing it!!!!!!!!!!

Now gentlemen please don't tell me you can access them I know 90% of NTL customers can BUT I can't until I specify a proxy ok. :tu:

th'engineer 08-11-2004 06:17

Re: Proxy Server Problems
 
Kits same over here its the damm routing software thats playing up again.


You would think that someone at NTL would have sorted it by now they know it falls over.

There is a plus point about it if you specify a server you get a quicker refresh so therefore its like having your own proxy with your own pages in it.

The only problem is that it blows the NTL load calcs to bits .

If you are having problems in any area of the NW using manchester caches suggest you specify a proxy to get you working again

AS suggested at Tech Support Swansea

Paul 08-11-2004 09:15

Re: Proxy Server Problems
 
Quote:

Originally Posted by Kits
:confused: NTL know there is a problem but are sitting on their ****** instead of fixing it!!!!!!!!!!

Have you actually reported it to them ?

Florence 08-11-2004 21:16

Re: Proxy Server Problems
 
Would like to report that the proxy problem has been fixed for now.. I wonder how long the proxies can stand the useage..

:tu: NTL staff for fixing the problem

looselipsuk 08-11-2004 23:41

Re: Proxy Server Problems
 
I still cannot find Yahoo profiles unless I specify a different proxy.
Before anybody asks I reported this months ago as Yahoo seem to know all about the problems with NTL and the proxy issue.
The Tech guy I spoke to at that time had never heard of the problem and said he would flag it up higher.
Sorry to say I have never heard back from Tech and we still have the same problem.
According to some places on the internet I have visited they all seem to say the same. i.e. if your ISP uses proxy servers you will always have trouble surfing the net. The most notable is Dan Elwell with his speed tester.
As we seem to be stuck with NTL insisting on using proxy servers I can only come to the conclusion that we are stuck with this problem.

looselipsuk 11-11-2004 17:11

Re: Proxy Server Problems
 
Hoping someone can throw some light on this as I have been locked out of Yahoo Groups all afternoon.
This is the page I keep getting.

Help
--------------------------------------------------------------------------------

Unable to process request at this time -- error 999
Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.

Return to Yahoo!





--------------------------------------------------------------------------------
Copyright © 2004 Yahoo! Inc. All rights reserved. Privacy Policy - Terms of Service

dr wadd 12-11-2004 08:45

Re: Proxy Server Problems
 
I get a strange problem with my default proxy not passing through specific page elements (winn-cache-2.server.ntli.net). In the main it is in-page advertising done with Flash, so the losses aren't the most disappointing in the world, but it does mean that I can`t guarantee that Flash content I do want to see is getting through. The curious thing is that it is done with such specificity it almost suggests that someone has deliberately configured this proxy to exhibit this behaviour. The most obvious places where I see this are at Toms Hardware Guide where the adverts don't show, and Planet Gamecube where the interstiail Flash adverts rarely come through.

When I use a different proxy I have no problems at all of this nature (62.252.0.7). I don`t know what the proxy address is other than the IP, but it is the one that a friend with an NTL cable modem in Aldershot uses if that helps narrow it down.

looselipsuk 16-11-2004 19:14

Re: Proxy Server Problems
 
I hope monkeybreath sees this.
Beginning to wonder if this thread has come to a full stop or are you still digging away for us?
Only asking as has been a long time since the last post and there has been no feedback regarding the problems.

Florence 16-11-2004 19:48

Re: Proxy Server Problems
 
Have you reported it to Tech Support.

looselipsuk 16-11-2004 20:16

Re: Proxy Server Problems
 
Quote:

Originally Posted by Kits
Have you reported it to Tech Support.

Now silly me and I thought that monkeybreath had started this thread so we could report our problems and he would try to get it sorted.

Sorry to sound sarcastic but I have given up keep reporting this to Tech Support when all they say is "first I have heard of that and will flag it up higher".
Seems funny to me that NTL deny all knowledge of this problem when Yahoo have told me that it is a well known problem with NTL and NTL are working with them to try to sort it out.
I have been having this problem ever since proxy servers were switched back on for Nottingham and before anybody jumps on the bandwagon and says try a different proxy we should not have to keep doing that if the system worked properly.

eastwind 27-11-2004 15:46

Re: Proxy Server Problems
 
The website is http://uk.imdb.com/ ; access this page is OK, but any searches etc is extremely slow;

When I use :manc-cache-8.server.ntli.net
it is as fast as normal

My proxy server is: You are using the 'bagu-cache-4.server.ntli.net' proxy server.

ultimate 27-12-2004 18:38

Re: Proxy Server Problems
 
Still nothing has been done, IMDB is very slow for me as well!!

Florence 27-12-2004 19:04

Re: Proxy Server Problems
 
Quote:

Originally Posted by looselipsuk
Now silly me and I thought that monkeybreath had started this thread so we could report our problems and he would try to get it sorted.

Sorry to sound sarcastic but I have given up keep reporting this to Tech Support when all they say is "first I have heard of that and will flag it up higher".
Seems funny to me that NTL deny all knowledge of this problem when Yahoo have told me that it is a well known problem with NTL and NTL are working with them to try to sort it out.
I have been having this problem ever since proxy servers were switched back on for Nottingham and before anybody jumps on the bandwagon and says try a different proxy we should not have to keep doing that if the system worked properly.


I am sorry for posting the remark about have you reported it. Since you will end up in India and get no help so a waste of your time.

I am also proxy dancing in Manchester they are hardly ever working correctly mind you have to give something up for them to send work to India.

Paul 27-12-2004 19:07

Re: Proxy Server Problems
 
Quote:

Originally Posted by Kits
I am sorry for posting the remark about have you reported it. Since you will end up in India and get no help so a waste of your time.

I am also proxy dancing in Manchester they are hardly ever working correctly mind you have to give something up for them to send work to India.

Do you have some personal axe to grind ? This thread is about proxy servers, not ntl support in india.

paulyoung666 27-12-2004 19:09

Re: Proxy Server Problems
 
Quote:

Originally Posted by Kits
I am sorry for posting the remark about have you reported it. Since you will end up in India and get no help so a waste of your time.

I am also proxy dancing in Manchester they are hardly ever working correctly mind you have to give something up for them to send work to India.



why does it always seem to be manchester :erm: :erm: , at the end of the day if you are not happy then be prepared to complain or move your buisness elsewhere ;)

Florence 27-12-2004 20:21

Re: Proxy Server Problems
 
Quote:

Originally Posted by paulyoung666
why does it always seem to be manchester :erm: :erm: , at the end of the day if you are not happy then be prepared to complain or move your buisness elsewhere ;)

You tried complaining to tech support in India ?????

50% chance that is where you will end up even if you are on the bromley platform the one they said wasn't being diverted.
next week next year it could be 100% then we are all screwed
:td:

ScaredWebWarrior 02-03-2005 21:03

Re: Proxy Server Problems
 
My problem is that I'm getting 404 errors for a fairly new domain.
Now I *know* the domain is up & running, as it's been checked through a connection elsewhere in the country.
Now the hosting company provides a very nice error 404 page, but unfortunately it doesn't have the original domain.
So, I can't force a refresh with my browser.
How do I get NTL's caches to retry the domain, instead of continuing to serve up the 404 page they initially cached?

I've tried a few different proxies - swansea and leeds but similar results there.

Any ideas?

Paul 02-03-2005 21:07

Re: Proxy Server Problems
 
How new ? - what is the domain ?

ScaredWebWarrior 02-03-2005 22:21

Re: Proxy Server Problems
 
At this point I don't want to disclose the domain/hosting company to avoid any embarrasment to them.

The question is really about how to get the caches to update when I can't actually force a refresh with the browser.

Is there another way to convince the caches to go look again?

Paul 02-03-2005 22:35

Re: Proxy Server Problems
 
Sorry, but you haven't actually proved that ntl proxy servers are at fault here, and the fact that you have tried a few lessens your case even more - one duff proxy is a possibility - many is very unlikely.

Unless you post the domain so people can test it, then you aren't going to get much further.

ScaredWebWarrior 02-03-2005 22:51

Re: Proxy Server Problems
 
I'm NOT saying that the NTL proxies are at 'fault'!
And knowing that you, or anyone else CAN see the domain doesn't help me either, since I already know from someone else that they can see it.
So the issue is why *I* can't.

Since my browser doesn't 404 on the domain I'm looking for, but instead ends up on a page provided by the hosting company on *their* domain (which gives the 404 error instead), I can't do the CTRL-Refresh in my browser to get the proxies to update.

So I can see that until they have a reason to refresh it will seem as if the domain isn't there.

I'm trying to find a way to force that refresh, in the absence of simply pressing CTLR-Refresh in my browser!

carlingman 02-03-2005 23:57

Re: Proxy Server Problems
 
Quote:

Originally Posted by ScaredWebWarrior
I'm NOT saying that the NTL proxies are at 'fault'!
And knowing that you, or anyone else CAN see the domain doesn't help me either, since I already know from someone else that they can see it.
So the issue is why *I* can't.

Since my browser doesn't 404 on the domain I'm looking for, but instead ends up on a page provided by the hosting company on *their* domain (which gives the 404 error instead), I can't do the CTRL-Refresh in my browser to get the proxies to update.

So I can see that until they have a reason to refresh it will seem as if the domain isn't there.

I'm trying to find a way to force that refresh, in the absence of simply pressing CTLR-Refresh in my browser!

Aside from the control refresh option what happens if you type ?1234 after the address ie www.google.co.uk?1234

Kinda forces it around the cache.

:)

ian@huth 03-03-2005 00:24

Re: Proxy Server Problems
 
Quote:

Originally Posted by ScaredWebWarrior
I'm NOT saying that the NTL proxies are at 'fault'!
And knowing that you, or anyone else CAN see the domain doesn't help me either, since I already know from someone else that they can see it.
So the issue is why *I* can't.

Since my browser doesn't 404 on the domain I'm looking for, but instead ends up on a page provided by the hosting company on *their* domain (which gives the 404 error instead), I can't do the CTRL-Refresh in my browser to get the proxies to update.

So I can see that until they have a reason to refresh it will seem as if the domain isn't there.

I'm trying to find a way to force that refresh, in the absence of simply pressing CTLR-Refresh in my browser!

How new is the domain? It can take up to 48 hours, sometimes longer, to fully propagate through. One article that explains it is at http://www.luckenbooth.com/hosting/dns.html

ScaredWebWarrior 03-03-2005 01:36

Re: Proxy Server Problems
 
I tried messing with the URL, adding '?1' etc - no dice. (that would only add new cache entries anyway, rather than update the 'stale' ones.)

Also, it's not down to DNS propagation - the domain was setup on 20/2/2005 - rather more than 48 hours and easily should be up-to-date now.

It's weird (and annoying. lol)

poolking 03-03-2005 12:39

Re: Proxy Server Problems
 
Post the domain so people on here can test it, you don't have to name the webhost you are with.

mr-b 31-03-2005 10:46

Re: Proxy Server Problems
 
Just re-posting some info here (although I thought that it had been saved in a sticky thread) as ppl are misunderstanding how they are routed through the proxies and then forming wrong conclusions from misleading data.

It seems as if ppl are under the impression that if they do not specify a proxy then they have a "regular proxy" when this is not the case.
I'm sure there used to be a sticky thread explaining how all this works but it looks as if it has become unstuck. :(

In brief, when you don't specify a proxy, the routers or switches load-balance web requests (based on the web request URL) over all of ntl's local proxies - the end result is that the same URL always goes to the same proxy (unless it's overloaded or down).

Therefore the concept of having a "regular proxy" when not actually specifying one is completely false. There will be a regular set of proxies used.
Using one of the proxy checker web sites that displays the web headers e.g. http://www.all-nettools.com/toolbox will only tell you which proxy is being used for that particular URL, unless you are manually specifying a single proxy.

Also using your own local proxy server will not bypass the ntl proxies because of this upstream redirection mechanism. If you get faster results using your own local proxy server it's prolly because the object is already cached or else your proxy server is better than your PC at utilising the network connection. ;)

greencreeper 31-03-2005 19:35

Re: Proxy Server Problems
 
Like the sky, the naff proxies have always been there. I'm always proxy hopping. Sometimes the transparent one works, sometimes not. Often, it will work fine with some sites but not others. Yahoo is the notable example. If I specify a proxy, it can work for a while then stop working - page not found, slow response, missing images...

mr-b 01-04-2005 17:25

Re: Proxy Server Problems
 
I don't think anyone will be abe to help you unless you are a lot more specific about the issues that you are having and note some supporting info. The top of this thread has some useful tips.

fdof 06-04-2005 20:22

Re: Proxy Server Problems
 
Is anyone still having probs with proxy's?
I have been unable to access my site for about a month now with out going through a proxy server,the problem is have is that i keep having to telling people how to use a proxy server just so that they can access the site,not sure how many visits i have missed because of this as the majority of user's in my area use ntl,and i have no way of telling all visitors to use a proxy server,Is my best option to change isp? or is it a fault with ntl that will be repaired??
My host :ukhost4u
My Site:www.ayfc.org.uk
My Default Proxy:oxfd-cache-2.server.ntli.net
The Proxy I am Using For Access: sotn-cache-1.server.ntli.net

simbr 06-04-2005 21:22

Re: Proxy Server Problems
 
Don't forget there is no 'default' proxy, you default to the oxford group but the actual proxy number you go through depends on the site you are trying to load. Have you tried manually specifying a different local proxy?

fdof 06-04-2005 22:36

Re: Proxy Server Problems
 
Yes i have tried them all, no one in my area on ntl can connect to my site anymore without going through a proxy,and the problem is as you know windows doesn't default to use a proxy server.We have our annual tournament in May with a lot of hits on the site, but if this continues we are going to lose a lot of hits,and i am going to lose all my hair

simbr 06-04-2005 22:42

Re: Proxy Server Problems
 
You're only options are to report the fault, wait and see if it corrects itself or change web host (you changing your ISP it won't help all those other people in your area unless they change too)

mr-b 06-04-2005 22:50

Re: Proxy Server Problems
 
Quote:

Originally Posted by fdof
Yes i have tried them all, no one in my area on ntl can connect to my site anymore without going through a proxy,and the problem is as you know windows doesn't default to use a proxy server.We have our annual tournament in May with a lot of hits on the site, but if this continues we are going to lose a lot of hits,and i am going to lose all my hair

Everyone on ntl accesses the web via a proxy - there's no way to bypass them, so I don't understand what your problem is.
Can you explain in more detail what the exact problem is and how you reproduce it?
Do you mean that ppl can't access your site unless they manually specify a proxy?
I can access www.ayfc.org.uk just fine with my normal browser settings (no proxy specified).

fdof 06-04-2005 22:57

Re: Proxy Server Problems
 
Sorry i didn't mean isp i meant i would need to change my web host!!
We all have to manually specify a proxy server,i can use any other proxy address apart from any of the oxford ones,could it be that it is a more localised fault,rather than a whole oxfordshire fault?

mr-b 06-04-2005 23:13

Re: Proxy Server Problems
 
I tried fetching your site while specifying oxfd-cache-2.server.ntli.net port 8080 and I got no response!
However specifying oxfd-cache-1, 3 or 4 worked fine so it looks to be problem with that cache-2.

Paul 06-04-2005 23:15

Re: Proxy Server Problems
 
It's a problem with "oxfd-cache-2.server.ntli.net" - all the other Oxford caches seem able to see the site. Unfortunately, it would appear that the [oxford] cache software is picking server two for you site, hence anyone in the oxford area will not be able to view it without setting a manual, alternative, cache. Report the problem to ntl TS.

fdof 06-04-2005 23:18

Re: Proxy Server Problems
 
Thanks to all of you that replied will get on to cs in the morning

fdof 07-04-2005 18:29

Re: Proxy Server Problems
 
Just spoke to ntl ts,said they cant guarantee a fix as it's not an ntl hosted site,and even if it was they still couldn't guarantee it???? they did say they would contact me either way we shall see. Not sure what else i can do apart from change webhost as every body else can see the site with out manually changing proxys apart for everyone in the area which the site is meant for,what annoys me most is that i have promoted ntl to lots of now ex dial up customers who now are asking why they need to mess about with their settings just to view one site:mad:


homealone 07-04-2005 18:59

Re: Proxy Server Problems
 
Quote:

Originally Posted by fdof
Just spoke to ntl ts,said they cant guarantee a fix as it's not an ntl hosted site,and even if it was they still couldn't guarantee it???? they did say they would contact me either way we shall see. Not sure what else i can do apart from change webhost as every body else can see the site with out manually changing proxys apart for everyone in the area which the site is meant for,what annoys me most is that i have promoted ntl to lots of now ex dial up customers who now are asking why they need to mess about with their settings just to view one site:mad:

have you tried asking your existing host if they can get your site moved to a different IP range? I would hate have to change my webhost

fdof 07-04-2005 20:28

Re: Proxy Server Problems
 
unfortunately my webhost is not very helpful,their answer was to only make a complaint when the fault lies with them,i never complained in the first place just asked the question why i couldn't see my site(We are not all computer experts)took 3 support tickets before they said that the fault is with my isp complain to them??? The site i run is for a youth football team and our main income is from our annual six a side tournament in May which i organise,so haven't got alot of spare time to keep pestering ntl,my webhost or even search for a new host,i'm also worried that we are losing some entries into the tournament because teams are unable to download the entry form.anyone want my headache?????:Yikes:

mr-b 07-04-2005 20:42

Re: Proxy Server Problems
 
Quote:

Originally Posted by fdof
Just spoke to ntl ts,said they cant guarantee a fix as it's not an ntl hosted site,and even if it was they still couldn't guarantee it????

I don't see how that can be an acceptable response. If you can demonstrate to them that your site works through all the Oxford proxies apart from cache-2, then I don't see how support can deny that there is an issue at their end. It should be pretty simple to diagnose too.
Have you tried moving part of your site to your ntl webspace as a test?

fdof 08-04-2005 06:34

Re: Proxy Server Problems
 
I have explained to ntl everything,when i told them about oxford cache 2 he tried it and the line went very quiet,i only rang them last night so hopefully something may come of it,or it would be nice if they give me at least a response.will try my ntl web space at the weekend not sure if that works though as i haven't been able to access it for about a year!!problem is i'm a very small fish in a very big sea but you never know,At least you lot on here are helping which is more than can be said for my host and isp at the moment

Badders 16-04-2005 14:59

Re: Proxy Server Problems
 
Not sure if this is the right place to report proxy problems but:

Problem: Cannot access websites
Sites: www.dnsreport.com and www.dnsstuff.com
Default Proxy: manc-cache-7.server.ntli.net
Working Proxy: renf-cache-6.server.ntli.net

Cheers ;)

simbr 16-04-2005 16:37

Re: Proxy Server Problems
 
Possibly been blocked for too many queries:

Quote:

Why can I sometimes not reach the site?
The www.DNSstuff.com and www.DNSreport.com sites use a proprietary webserver, which allows us to do some pretty amazing stuff, and worked very well in the beginning. However, it now needs to handle millions of hits each month, and often dozens of simultaneous requests. While the web server has a lot of code to help ensure its reliability, there are rare times where a crash can cause the whole site to shut down, requiring someone to restart it. It is very dificult to track these issues. We have identified a problem that may actually be in the core OS code (a function call that never returns, even though it should return immediately), and are working on ways around it.

Badders 16-04-2005 16:54

Re: Proxy Server Problems
 
Quote:

Originally Posted by simbr
Possibly been blocked for too many queries:

Can't tell for sure. I was hoping someone could just check it wasn't the proxy.

Chris W 16-04-2005 18:21

Re: Proxy Server Problems
 
Quote:

Originally Posted by Badders
Can't tell for sure. I was hoping someone could just check it wasn't the proxy.

having problems getting to both sites with the whole range of manchester proxies... will report this when i'm in work tomorrow.

Badders 16-04-2005 19:51

Re: Proxy Server Problems
 
Thanks MB. Also www.wallwatcher.com isn't contactable - same proxies as before.

goldoni 16-04-2005 20:39

Re: Proxy Server Problems
 
Quote:

Originally Posted by Badders
Not sure if this is the right place to report proxy problems but:

Problem: Cannot access websites
Sites: www.dnsreport.com and www.dnsstuff.com
Default Proxy: manc-cache-7.server.ntli.net
Working Proxy: renf-cache-6.server.ntli.net

Cheers ;)

Mine is working but I get this page:

DNSStuff

Sorry, you have triggered our rate limiting system. Specifically, you are using NTL, a very poor Internet provider that forces all their customers to share the same IP address (using a 'web proxy'). We are not aware of any other major ISP that does this. It means that when one of their customers does something bad (which happens often), it looks like you did it. Please contact NTL and ask to be removed from their 'web proxy', or find another Internet provider, or you can try waiting until the ban is removed.

Chris W 16-04-2005 20:44

Re: Proxy Server Problems
 
Quote:

Originally Posted by goldoni
Mine is working but I get this page:

DNSStuff

Sorry, you have triggered our rate limiting system. Specifically, you are using NTL, a very poor Internet provider that forces all their customers to share the same IP address (using a 'web proxy'). We are not aware of any other major ISP that does this. It means that when one of their customers does something bad (which happens often), it looks like you did it. Please contact NTL and ask to be removed from their 'web proxy', or find another Internet provider, or you can try waiting until the ban is removed.

:LOL: perhaps we should put up a message at work saying "If you are currently having problems with the DNSstuff website it is because dnsstuff are too lazy to code their site properly to detect people's actually ip addresses instead of the proxy. You would think that for a site specialising in networking they would be able to do so, but it appears not!

th'engineer 17-04-2005 08:23

Re: Proxy Server Problems
 
Quote:

Originally Posted by monkeybreath
having problems getting to both sites with the whole range of manchester proxies... will report this when i'm in work tomorrow.

Can you ask why its always manchester proxies :D can also concur can not get any of those sites

Jon T 17-04-2005 08:36

Re: Proxy Server Problems
 
I would also like to point out that accessing any of the categories on ebay.co.uk is impossible at the moment through NTL's Notts proxies, all I get when clicking on a category is an error saying "the connection was refused when attempting to contact altfarm.mediaplex.com", same error is firefox, netscape and IE, everything is normal again when I specify a non NTL proxy.

Paul 17-04-2005 14:34

Re: Proxy Server Problems
 
Quote:

Originally Posted by DNSStuff
Sorry, you have triggered our rate limiting system. Specifically, you are using NTL, a very poor Internet provider that forces all their customers to share the same IP address (using a 'web proxy'). We are not aware of any other major ISP that does this. It means that when one of their customers does something bad (which happens often), it looks like you did it. Please contact NTL and ask to be removed from their 'web proxy', or find another Internet provider, or you can try waiting until the ban is removed.

LOL - what a bunch of complete losers. Apart from the fact that ntl are not the only ISP that does this, you cannot be "removed" and it's VERY easy to extract the real ip address - they are just too lazy or stupid to do it. :rolleyes:
__________________

Quote:

Originally Posted by Jon T
I would also like to point out that accessing any of the categories on ebay.co.uk is impossible at the moment through NTL's Notts proxies, all I get when clicking on a category is an error saying "the connection was refused when attempting to contact altfarm.mediaplex.com", same error is firefox, netscape and IE, everything is normal again when I specify a non NTL proxy.

Works fine here. :)

Chris W 17-04-2005 16:17

Re: Proxy Server Problems
 
Quote:

Originally Posted by Paul M
LOL - what a bunch of complete losers. Apart from the fact that ntl are not the only ISP that does this, you cannot be "removed" and it's VERY easy to extract the real ip address - they are just too lazy or stupid to do it. :rolleyes:

now reported and escalated to the right people....

I wonder if what DNSstuff have written is slanderous....
__________________

could someone who was having problems please try again now-> please reply stating which browser you are using and whether/ not it is working

TIA

Badders 17-04-2005 17:13

Re: Proxy Server Problems
 
No change here - still can't access sites :(.

Browsers: IE 6 and Firefox 1.0.3
Default Proxy: manc-cache-7.server.ntli.net
Working Proxy: renf-cache-6.server.ntli.net
Sites: www.wallwatcher.com, www.dnsreport.com, www.dnsstuff.com

Thanks for reporting back MB

Chris W 17-04-2005 17:16

Re: Proxy Server Problems
 
Quote:

Originally Posted by Badders
No change here - still can't access sites :(.

Browsers: IE 6 and Firefox 1.0.3
Default Proxy: manc-cache-7.server.ntli.net
Working Proxy: renf-cache-6.server.ntli.net
Sites: www.wallwatcher.com, www.dnsreport.com, www.dnsstuff.com

Thanks for reporting back MB

can't access at all or are you still getting that silly error message?

Badders 17-04-2005 17:25

Re: Proxy Server Problems
 
No silly message - just can't access the sites.

If you use manc-cache-7.server.ntli.net proxy in your browser what do you see? Does it work?

Chris W 17-04-2005 17:38

Re: Proxy Server Problems
 
Quote:

Originally Posted by Badders
No silly message - just can't access the sites.

If you use manc-cache-7.server.ntli.net proxy in your browser what do you see? Does it work?

was getting the error message at home last night, but got some odd results from the testbed today in work... haven't had a chance to fiddle since i last posted on here....

Badders 17-04-2005 17:46

Re: Proxy Server Problems
 
It's definitely 'Cannot find server or DNS Error' rather than silly message.

Paul 17-04-2005 18:58

Re: Proxy Server Problems
 
I cannot access any of those sites from Nottingham - it's as if the servers are just not there - "Cannot find server or DNS Error". I wonder is this is related to the other problems accessing US sites & services (see the dns2go topic).

Chris W 17-04-2005 19:14

Re: Proxy Server Problems
 
Quote:

Originally Posted by Paul M
I cannot access any of those sites from Nottingham - it's as if the servers are just not there - "Cannot find server or DNS Error". I wonder is this is related to the other problems accessing US sites & services (see the dns2go topic).

i could connect from home last night though...

strangely having a fiddle on the testbeds today resulting it being able to connect using IE but not FF... bizarre.

I will keep investigating....

Badders 18-04-2005 21:15

Re: Proxy Server Problems
 
Well dnsreport and dnsstuff are working now:)...just wallwatcher.com left now. Thanks.

Chris W 18-04-2005 21:20

Re: Proxy Server Problems
 
Quote:

Originally Posted by Badders
Well dnsreport and dnsstuff are working now:)...just wallwatcher.com left now. Thanks.

argh... haven't reported wallwatcher.com... i'll have to have a fiddle and then report this one.

Glad the dns sites are working now though :)

Badders 18-04-2005 21:43

Re: Proxy Server Problems
 
Thanks MB. "You're the Monkey!" :tu:

Matth 21-04-2005 21:11

Re: Proxy Server Problems
 
Poxy proxies!

Now www.betanews.com / fileforum.betanews.com joins the sites that don't work on the Netapps

Default Poplar - no good!
nott-cache-1.server.ntli.net - no good
cache1-bmly.server.ntli.net - success

From being MORE reliable than the Inktomi's, the Netapps are just getting worse,... maybe I'm jumping to conclusions, but two Netapp's failing, and the first Inktomi I picked succeeding, it's an obvious conclusion to draw.

The old bug, with www.kodak.com/go/onetouch is still there as well, though I think I DID get that one ok with the Nottingham

What a MESS!

Matth 22-04-2005 12:55

Re: Proxy Server Problems
 
Add EBUYER to that! - failed on default Poplar, ok on Nottingham

Chrysalis 02-05-2005 17:18

Re: Proxy Server Problems
 
http://www.pnphpbb.com/index.php?nam...&p=24382#24382 anyone got problems with that url?

greencreeper 02-05-2005 23:16

Re: Proxy Server Problems
 
The Internet for me is nearly unusable - I gave up on viewing CF earlier. It's like being on 56K again :( Changing proxy makes no difference. Connection seems ok :shrug:

Paul 02-05-2005 23:18

Re: Proxy Server Problems
 
Quote:

Originally Posted by Chrysalis

Nope, fine here.

Raistlin 03-05-2005 01:26

Re: Proxy Server Problems
 
Quote:

Originally Posted by Chrysalis

Works for me.

Chrysalis 03-05-2005 23:46

Re: Proxy Server Problems
 
yeah is fine now, I couldnt access it for about 15 minutes.

Chrysalis 25-05-2005 18:17

Re: Proxy Server Problems
 
Seems for me issues with proxies tend to be with sites that are rarely cacheable such as forums, I often get a blank white page and I think when this happens the proxy gets confused, this doesnt happen often on static sites.

IanUK 25-05-2005 18:42

Re: Proxy Server Problems
 
All IBF forums suffer from the dreaded white page proxy fault, I've suffered with that for ages - yet another proxy 'feature'...

mr-b 25-05-2005 21:45

Re: Proxy Server Problems
 
Are there any specific examples? It's not unknown for BB s/w to have bugs. ;)

Chrysalis 26-05-2005 14:09

Re: Proxy Server Problems
 
I get it on all forums, PHPBB VBulletin IBF WBB, you name it, anything that updates a lot and has a rare cache hit seems to deliver a white page approx 20% of attempts.

Paul 26-05-2005 17:39

Re: Proxy Server Problems
 
Quote:

Originally Posted by Chrysalis
I get it on all forums, PHPBB VBulletin IBF WBB, you name it, anything that updates a lot and has a rare cache hit seems to deliver a white page approx 20% of attempts.

1 in 5 ? Not a proxy problem then, otherwise everyone would be suffering and moaning.

simbr 26-05-2005 19:31

Re: Proxy Server Problems
 
Quote:

Originally Posted by IanUK
All IBF forums suffer from the dreaded white page proxy fault, I've suffered with that for ages - yet another proxy 'feature'...

Are you talking about InvisionFree hosted forums or private IPB forums?

Chrysalis 26-05-2005 21:06

Re: Proxy Server Problems
 
It doesnt have to happen on every attempt to mean its a problem, a problem can cause partial failures, 1 in 5 I said as an average, sometimes it may happen 2 times in a row meaning 3 clicks needed.

How do I know its a ntl proxy problem?

Switching to my squid server the problem goes away every time, proof enough for me.

I think there is no point arguing if there are problems, that is already established, I am merely pointing out what I think seems to be most affected.

Chris W 27-05-2005 02:56

Re: Proxy Server Problems
 
Well the purpose of this thread was for the escalation of specific issues- see the first post of this thread.

Crysalis, i cannot escalate an issue on the ground that you have problems with certain unnamed forums.

mr-b 27-05-2005 11:07

Re: Proxy Server Problems
 
Quote:

Originally Posted by Chrysalis
How do I know its a ntl proxy problem?

Switching to my squid server the problem goes away every time, proof enough for me.

Is your Squid server connected via ntl? If so, then it will be using ntl's proxies too! If not, then I'm guessing you are using a completely different network and so you can't deduce anything so specific.

Also a 20% failure should be easy enough to reproduce - what is the exact URL?

Chrysalis 27-05-2005 13:54

Re: Proxy Server Problems
 
Hi monkeybreath thanks for considering escalating it, to name a few forums.

cableforum.co.uk
webhostingtalk.com
neowin.net
bsdforums.org
hosthideout.com

there are many more but that is a snapshot.

mr-b I run squid on my own server located in a datacentre, using a non standard port so the traffic isnt intercepted.

simbr 27-05-2005 15:07

Re: Proxy Server Problems
 
I've never noticed any specific problems with cableforum or WHT on cable, nor with any other forums, and the only problems with my own IPB1.3.1 forums are at the server end. What proxy group do you default to?

Chrysalis 28-05-2005 01:56

Re: Proxy Server Problems
 
All the following proxies I have exhibited the issue.

Default proxies for my area (LE3 Leicester)
colc-cache2
colc-cache6
glfd-cache3
nott-cache1

I usually give up after going through this list.

If you wonder why I dont just permanently use squid, it is hosted in germany and some sites which are hosted in america can be slower with the extra routing involved so sometimes I switch back to using ntl proxies.

Badders 28-05-2005 09:49

Re: Proxy Server Problems
 
I don't think this really got sorted on the manc proxys. It's available using the bagu ones.

Browsers: IE 6 and Firefox 1.0.4
Default Proxy: manc-cache-7.server.ntli.net
Sites: www.wallwatcher.com

Cheers.

zaax 29-05-2005 17:31

Re: Proxy Server Problems
 
I had always to use a proxy to access yahoo mail. NTL tech support says it's a Yahoo problem.
So why went I change the proxy it's fixed for a while?


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