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slowcoach 23-10-2004 02:26
New to NTL
 
Hi all,
I am just coming up to the end of my first week connected to NTL, so far my experience has been better than I expected. I had the 1.5Mb BB and Phone Line installed by NTL, previously I was with BT and their 512Kb ADSL service.

The installation date was brought forward six days and the lads arrived to stretch the cable at 8.00AM on the dot. I am using the Ethernet connector on the SACM and so far D/L speeds have been just over 3 times faster with U/L speeds 20Kb less than I had with ADSL.

The SACM provided by NTL is much better than the BT USB Modem.

The only calls I have made to customer services have been regarding the billing, separate bills for phone and BB but only one Direct Debit to sign which did not mention BB, I think I understand how they work it now... at least I always got through to CS instantly and my queries where handled politely and efficiently.

There have been two outages this week, which I assume were due to maintenance, other than that everything has been perfect.

Originally I was a little apprehensive to say the least, especially as my ADSL had run perfectly at all times, but now I am pleased I made the change, the extra speed and the crystal clear phone line are both very welcome improvements.

Job well done NTL


kronas 23-10-2004 02:33
Re: New to NTL
 
welcome to the cable forum 'slowcoach' :welcome: glad to see that NTL can get it right :)

slowcoach 23-10-2004 04:49
Re: New to NTL
 
Thanks for the welcome kronas, seems like the ideal forum to get my wings regarding cable. :angel:

Ramrod 23-10-2004 10:46
Re: New to NTL
 
That it is! Plenty here who can help out as well :)

Florence 23-10-2004 11:38
Re: New to NTL
 
:welcome: slowcoach good to see our area is working well.
Think we could have the best manager for the area just have to watch this space with all the alterations that are going on at present.

slowcoach 23-10-2004 18:37
Re: New to NTL
 
Hi Ramrod, you are right, I had a scan through the messages last night, nice to see how many people are offering help, especially the NTL employees going beyond the call of duty in their own time, they are the sort of employees that a company should cherish.

There are some subtly witty people on this forum, I had a good laugh reading some messages, Oscar Wilde is alive and well.


Hi Kits, thanks for the welcome.
After checking the modem firmware settings, my connection appears well up to spec. I don't mind downtime if it is in a good cause, it would be pretty boring living in a perfect world anyway. I am still pinching myself though, after reading some of the horror stories I still can't believe everything went so sweet, even BT have not held me to the mandatory 1 months notice which was nice of them.

There is nothing to fear, except fear itself...
If you cannot afford a new Jaguar you certainly cannot afford an old one...

andrew_wallasey 23-10-2004 19:02
Re: New to NTL
 
20kb less upload speed? It should be the same on 1.5mbps broadband. I got 30kbps here?!

slowcoach 24-10-2004 05:21
Re: New to NTL
 
Quote:
Originally Posted by andrew_wallasey
20kb less upload speed? It should be the same on 1.5mbps broadband. I got 30kbps here?!
My U/L speed is 246 Kb/s which = 30.75 KB/s, with ADSL I was getting 266 Kb/s.
I didn't expect cable to be as good as ADSL on the U/L speed, I was using an ADSL Router in place of the supplied USB Modem, but it actually turned out better than I was expecting.

Ramrod 24-10-2004 09:23
Re: New to NTL
 
Quote:
Originally Posted by slowcoach
Hi Ramrod, you are right, I had a scan through the messages last night, nice to see how many people are offering help, especially the NTL employees going beyond the call of duty in their own time, they are the sort of employees that a company should cherish.

There are some subtly witty people on this forum, I had a good laugh reading some messages, Oscar Wilde is alive and well...
lol......I believe we also have an incarnation of the Marquis de Sade here as well :D

slowcoach 24-10-2004 17:05
Re: New to NTL
 
Quote:
Originally Posted by Ramrod
lol......I believe we also have an incarnation of the Marquis de Sade here as well :D
You prove my point. :LOL:

andrew_wallasey 24-10-2004 21:11
Re: New to NTL
 
Quote:
Originally Posted by slowcoach
My U/L speed is 246 Kb/s which = 30.75 KB/s, with ADSL I was getting 266 Kb/s.
I didn't expect cable to be as good as ADSL on the U/L speed, I was using an ADSL Router in place of the supplied USB Modem, but it actually turned out better than I was expecting.
Cable is a lot better than ADSL. The latenecy on cable is much better than ADSL.

Russ 24-10-2004 21:15
Re: New to NTL
 
Yes, if by 'better' you mean 'higher'........ ;)

iadom 24-10-2004 22:19
Re: New to NTL
 
:welcome: Slowcoach, good to see another "Ruffi'yed" on the fourm.:tu:

slowcoach 24-10-2004 23:57
Re: New to NTL
 
Quote:
Originally Posted by andrew_wallasey
Cable is a lot better than ADSL. The latenecy on cable is much better than ADSL.
A friend of mine reckons my web server is the fastest he has ever been on and if anything it is even faster now with cable, so you could be right :handshake

slowcoach 25-10-2004 00:06
Re: New to NTL
 
Quote:
Originally Posted by iadom
:welcome: Slowcoach, good to see another "Ruffi'yed" on the fourm.:tu:
Thanks iadom, although I have lived most of my life in Oldham I lived in Royton until I got married :shocking: I still don't feel like I am an Oldhamer, would I really want to :Yikes:

Stuart 25-10-2004 00:28
Re: New to NTL
 
Quote:
Originally Posted by Russ D
Yes, if by 'better' you mean 'higher'........ ;)
You cynic..

iadom 25-10-2004 11:02
Re: New to NTL
 
Quote:
Originally Posted by slowcoach
Thanks iadom, although I have lived most of my life in Oldham I lived in Royton until I got married :shocking: I still don't feel like I am an Oldhamer, would I really want to :Yikes:
Stricly speaking I am a "Masher" but did spend several years as a "Sevener" on Verney Rd.;)

Pea-Pod 26-10-2004 23:36
Re: New to NTL
 
Born and Bred in Oldham, starting at the Boundary Royal, when the Hospital used to be were that brand new spanking 6th form college is, nice to see another Oldhamer on the forum slowcoach. ;) :D

iadom 27-10-2004 00:49
Re: New to NTL
 
Quote:
Originally Posted by Pea-Pod
Born and Bred in Oldham, starting at the Boundary Royal, when the Hospital used to be were that brand new spanking 6th form college is, nice to see another Oldhamer on the forum slowcoach. ;) :D
It was the Oldham Royal Infirmary ( not Boundary), the Oldham General Hospital, near Boundary Park, now called the Oldham Royal was originally a workhouse then became the main hospital for the area, a different building altogether.:)

MadGamer 27-10-2004 17:17
Re: New to NTL
 
Quote:
Originally Posted by slowcoach
<Snip>
:welcome: to Cable Forum Slowcoach. Well im amazed that NTL can get things sorted out quickly. Usually they cause people a lot of problems but i see you havent had any so far and hope that you never will. :)

slowcoach 28-10-2004 01:27
Re: New to NTL
 
Quote:
Originally Posted by Wayne A
:welcome: to Cable Forum Slowcoach. Well im amazed that NTL can get things sorted out quickly. Usually they cause people a lot of problems but i see you havent had any so far and hope that you never will. :)
Thank you Wayne,
Perhaps the leopard CAN change its spots :scratch: We'll see....

Gogogo 29-10-2004 10:14
Re: New to NTL
 
So NTL is not as bad as some people would have us believe. My recent experiences with NTL including installation is the same no problem everything went well and still is.

:cool:

iadom 29-10-2004 11:19
Re: New to NTL
 
Quote:
Originally Posted by Wayne A
:welcome: to Cable Forum Slowcoach. Well im amazed that NTL can get things sorted out quickly. Usually they cause people a lot of problems but i see you havent had any so far and hope that you never will. :)
Apart from a slight mix up on installation ( four years ago) and the e-mail problems last year, I have had no other problems. TV fine apart from occasional interactive problems that are being worked on, phones, never had a problem, BB minor proxy and e-mail niggles, phone support, excellent and always pleasant and well mannered staff in the Manchester area, also very good support from the people in Wales .:tu: :cool:

MadGamer 29-10-2004 13:26
Re: New to NTL
 
Looks like NTL are changing for the better? We'll have to wait and see.

Stuart 29-10-2004 13:50
Re: New to NTL
 
Quote:
Originally Posted by Wayne A
Looks like NTL are changing for the better? We'll have to wait and see.

NTL is like any other large company. It's difficult to say whether it's good or bad as a whole, as different people have different experiences. It also seems that service varies between the different areas. This is the same with any large company that I have dealt with.

Admittedly, NTL have trouble with their image, and probably have the worst PR department possible. I will also say that people tend to (and I know I tend to do this) assume that the person they have just spoken to is an indication of how good or bad a company is. So, if people talk to Customer Services people who are bad, they will assume the whole company is terrible.

In my experience, after a rather dodgy start, and having had a few problems with Cable and Wireless before NTL took over, the service I have recieved from NTL has been good. I am a bit p'ed off that NTL don't yet offer Broadband 1Meg users the speed increase, and am also a bit p'ed off that the Set Top Boxes don't have a recording facilty (similar to Sky +), but no service is perfect.

ntl customer 29-10-2004 14:03
Re: New to NTL
 
Do ntl still use those poxy proxies?

Stuart 29-10-2004 14:11
Re: New to NTL
 
Probably. I wouldn't know. I specify that windows shouldn't use a proxy, so the only problem I am likely to get if from a misconfigured transparent cache.

MadGamer 29-10-2004 17:59
Re: New to NTL
 
Quote:
Originally Posted by scastle
NTL is like any other large company. It's difficult to say whether it's good or bad as a whole, as different people have different experiences. It also seems that service varies between the different areas. This is the same with any large company that I have dealt with.

Admittedly, NTL have trouble with their image, and probably have the worst PR department possible. I will also say that people tend to (and I know I tend to do this) assume that the person they have just spoken to is an indication of how good or bad a company is. So, if people talk to Customer Services people who are bad, they will assume the whole company is terrible.

In my experience, after a rather dodgy start, and having had a few problems with Cable and Wireless before NTL took over, the service I have recieved from NTL has been good. I am a bit p'ed off that NTL don't yet offer Broadband 1Meg users the speed increase, and am also a bit p'ed off that the Set Top Boxes don't have a recording facilty (similar to Sky +), but no service is perfect.
I agree, when we trialed AOL, they charged my dad £15 when we were suppoed to be getting a months free trial, but hey i agree with you totally.


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