lost my modem!
 

OK bit of a strange question but anyways my cable modem got lost somewhere during a houseparty. I think it may have been thrown out during the cleanup rather than being stolen. Anyone got any ideas as to whether NTL will simply issue me with a replacement?

Re: lost my modem!
 

hi and :welcome: to the site , doubt it somehow :disturbd: :disturbd: :disturbd:

Re: lost my modem!
 

There was a thread on here a couple of days ago with someone demanding a new CM, NTL charge £50 (they cost £10! but only NTL can provision it). A replacement STB if you damaged it is £150.

Re: lost my modem!
 

dont suppose you have thought about going to the tip and looking for it have you ????????? :D :D :D :D

Re: lost my modem!
 

:welcome: to Cable Forum, bellskids :wavey:

I think that has to take the award for the best laugh from a first post :rofl:

- can I come to your next party :cool:

Seriously, though, I'm not sure where you stand for a free replacement?

- although the modems don't cost very much, they may want to charge it as a callout, which afaik is £50.

- you may need to be more creative on how it went missing ;)

Re: lost my modem!
 

o lol man how did you achive losing something like a big silver builkey box anyway i dought they will give you for free unless you beg or are like a long long time customer but thats still a lont shot:)

Re: lost my modem!
 

what sucks is the fact that ive only just transferred my account over to our new gaff. Ive still got my old terayon modem which is much better imo, anyways the MAC ID on that modem must have been disabled cos it stopped working the day the account was transferred. I havent even registered the new modem yet because the muppets at ntl failed to even indicate on my account that i was a broadband customer. How they could mess that up was beyond me. Anyways thats the reason that the modem wasnt connected up and was prone to being misplaced.

Thanks for the welcome btw guys :D

Re: lost my modem!
 

My modem was nicked and I still had to cough up £80 and claim it back later :(

Some party if you lost a modem :D

Re: lost my modem!
 

another thing that ****es me off is that I actually bought the terayon modem a couple of years ago when ntl offered reduced service fee for those who owned rather than leased their modems. Now i cant use it grr

Re: lost my modem!
 

Not that i doubt you but...you are telling me somebody took out the power, ethernet/usb and unscrewed the coax and then binned it?

I want some of what you were drinking :D

Re: lost my modem!
 

Nothing much wrong with the Terayon, plug it in, get and hands free phone and a good book and try to get it enabled...

Re: lost my modem!
 

read post #7 again ;) :D :D :D

Re: lost my modem!
 

I feel such an idiot :( :D

Re: lost my modem!
 

Hang on, so you lost your Terayon CM? Not an NTL CM? Being as they have stopped the discount and you have not lost your property, claim yours stopped working and you threw it out (well you did!) and request the free NTL one that they are responsible for maintaining. :shrug:

Re: lost my modem!
 

I refer the honourable gentleman to post 12. ;) :D :D :D :D

Re: lost my modem!
 

Sorry but isn't there usually uproar if someone at NTL is thought to be lying

Re: lost my modem!
 

IRTHG2P7.
He seems still to have a Teryaon (my mistake, he lost the NTL CM120), ask to get that provisioned instead - job done. Nothing to worry about until the end of the contract and they will in all likelyhood bother to ask for the CM back (as they cost £10 -IRTHG2P3).

Re: lost my modem!
 

Yes there is and nobody has lied so far. Post 1 even asks what do I do?
If this customer has thrown out NTL property :nono: , can he use his Terayon instead?

Re: lost my modem!
 

ok long shot, but worth a try, if they set you up as a house move & you havent reg'd the cable modem since the housemove, you could try this.......as i said a long shot but may work,

plug in the terayon, should pick up an ip ending in +248, as it wont be registered ( ie has been removed ), try to browse to this website :

https://autoreg.autoregister.net/cgi/housemove

will need username & password of main email account, though this will only work if you have been set up for a housemove.

Worth a try...& try not to lose the terayon aswell ;)



Ps...if it does work, im expecting an invite to the next party :)

Re: lost my modem!
 

yes i still have the terayon modem. The silver cheap looking NTL one is what ive lost. When you say call up and get it provisioned what do you mean?

Re: lost my modem!
 

Provisioned = registered on the network to "provide" your service.

BarFly has this one nailed, try his suggestion.

Re: lost my modem!
 

Finally managed to get my service cancelled, asked when they wanted to pick up the modem and the guy told me that I was 'Free to do with it what I wanted' as they wouldn't be collecting it!

It's a pity there so light, otherwise I could at least have a door stop :D

Re: lost my modem!
 

Perhaps you should stick it in the post to the OP and save him £50!

Re: lost my modem!
 

does anyone have an alternative number for the broadband guys at ntl. The people they have on the phones are usually remedial at best, I wanna speak to someone who is at least a little savvy. Has anyone else ever had an old modem reprovisioned? I dont understand why they made me change modems in the first place. This is all so frustrating.

Also to make things worse I cant try bar flys recommendation as I dont have a username and password. Originally the account I transferred was in my fathers name, then a couple years ago when I moved out he had it transferred into my name. The only usernames and passwords we ever had were for 2 old dialup accounts (we had 2 ntl lines so ended up with 2 0800 User/Passes). When I first got broadband the "installer" was simply phone up some number and tell the guy your MAC address lol no users or passes etc... so much hassle.... :(

Re: lost my modem!
 

ive just had another thought. Can I simply run the broadband installer whilst my terayon is connected? Ive got a letter with the PIN and Serial Number for the new installation. Are they locked to a specific modem? Or is it simply a case of them sending out any old modem(and therefore mac id)?

Re: lost my modem!
 

bump

Re: lost my modem!
 

just try it and see if it works

Re: lost my modem!
 

have you tried the normal autoreg page on the old modem?, as you never regestered the new one, the peice of paper you got that had all you pin number and stuff on, should still let you regester the old one again.

goto the normal autoreg page (the non-moving house one) on the terayon
https://autoreg.autoregister.net/cgi/cablereg .

Its a very long shot, but it might just work.

-Chris

Re: lost my modem!
 

woot the plan worked. The normal autoreg process detected the modem as a terayon but didnt complain. its registered and im now back online :D

Thanks for the help guys its been much appreciated. I bet that I find that modem now that the problem is solved :lol