Pace digibox displaying 88:88
 

Hi there. I had my NTL digital TV installed today. It worked for 20 mins and the box froze. I rebooted, it froze. Kept doing it. Now all i have is 88:88 on the screen.

Any ideas?

Kevin :dozey:

Re: Pace digibox displaying 88:88
 

Oh dear, that means it is knackered.
You need to call faults.


Where are my manners :erm:

Welcome to the site :welcome:

Re: Pace digibox displaying 88:88
 

Is this a record for a knackered box?

Re: Pace digibox displaying 88:88
 

that's pretty rough, having your box die on the first day! i'm afraid you'll have to wait until Monday to call faults, as i believe there is no customer services on sunday! :(

Re: Pace digibox displaying 88:88
 

Yeah, well it actually died within 20 mins of the engineer leaving my house. Odd, i work for NTL. Perhaps this is my payback heh heh :-)

Re: Pace digibox displaying 88:88
 

Start as you mean to go on eh? :LOL:

Re: Pace digibox displaying 88:88
 

Hopefully not or i will get Sky :-)

Thing is, i managed to get the box to boot this morning, worked for 20 seconds, then froze. No remote, nothing.

Are all the boxes this bad or is it just Pace? I have heared bad things about them... :-(

Re: Pace digibox displaying 88:88
 

The chances are that you ended up with a returned faulty box that got put in the wrong pile.
Some pace boxes can be a pain but the 2000 series seems to be the best.
1000 boxes can be used as a room heater and 4000 boxes are just crap.

Re: Pace digibox displaying 88:88
 

Well its odd.... my smart card appears to be burnt around the chip?

Re: Pace digibox displaying 88:88
 

That is a normal occurence.

Re: Pace digibox displaying 88:88
 

Tell me about it lol i had a 1000 ended up dead friday am box swap for 4000-n failed by sat am called ntl sent engineer visit sat pm swapped for 2000 here's looking for no more troubles?

[other box i have is also 2000 series been perfect from day 1 & still going strong]

maybe ask ntl if a 2000 series box is poss ok or see if engineer has one with him?

Re: Pace digibox displaying 88:88
 

Or just ask for a new Samsung.

Re: Pace digibox displaying 88:88
 

I wonder if they will replace it with a Samsung. Are they better than the Pace's?

Re: Pace digibox displaying 88:88
 

Or get a pace 2000...

Re: Pace digibox displaying 88:88
 

Well I have had mine 3 weeks now and I have not had to reboot it yet. It has done it by it'self once but it seems stable even when I hammer the upload on it :rolleyes:

Re: Pace digibox displaying 88:88
 

Just called faults, engineer calling tomorrow morning with a new box. They were going to call today, but im in work :-(

Thats what i call quick service. Well done NTL!

Apparently, the discoleration of my smart card is normal? Anyone else's look kinda brown n burned??

Re: Pace digibox displaying 88:88
 

Now this is odd... I rebooted the box again and hey presto! Digital TV!...


For 20 mins Tops. then it crashed, now im back to 88:88 again..

Re: Pace digibox displaying 88:88
 

What, after 20 minutes of operation? I'd say that confirms the theory that he's been given a duff second-hand box. :(

Re: Pace digibox displaying 88:88
 

when the engineer arrives get him to check levels as well the levels have too be in speck for box to work properly

Re: Pace digibox displaying 88:88
 

Levels seem OK (have checked with the internal diags of the modem) and ran a diags test here in work.

Burned smart card
 

Just to clarify : Has anyone else got a kinda brown "scorch" around the smart chip on their viewing card? Mine is...

Kev

ps. According to CS, this is normal?

Re: Burned smart card
 

Yes, but mine is getting on for four years of age. Yours got like that (allegedly) in 20 minutes, although TBH I think you have been given an old box, if it was hot enough to burn plastic in 20 minutes you'd be able to smell it.

Re: Burned smart card
 

No smell. Can the smart card be a 2nd hand one also?

Re: Burned smart card
 

"Yours got like that (allegedly) in 20 minutes"

Trust me. Thats all it worked for.

I aint gonna lie about that :-)

Re: Burned smart card
 

Not alleged by you, alleged, indirectly, by NTL, who presumably don't claim to give old boxes to new subs. If it's a 'new' box, then the card got burned in just 20 minutes. Allegedly. But what I think is, it is not a new box, and it has been running for somewhat longer before dying off and being given to you in error.

EDIT

This is all a little too closely related to your existing thread - merging it now. :)

Re: Burned smart card
 

Aha i see :-)

Well at least my remote was new heh heh

Re: [Merged] Pace box displays 88:88, smart card burned
 

Not in your area, unfortunately. 4001 or a 4010 are your basic options.

Re: [Merged] Pace box displays 88:88, smart card burned
 

Oh well :-(

Better get to know the engineer then haha

Re: Pace digibox displaying 88:88
 

I meant the burning of the smart card, not the 20 minutes it took. Which obviously indicates it is a second hand box.

Re: [Merged] Pace box displays 88:88, smart card burned
 

Ill let you guys know if the engineer fixes it today. If not, im cancelling the direct debit untill they do :-)

Re: [Merged] Pace box displays 88:88, smart card burned
 

Oh dear. No show from the NTL Engineer.

And it was all going SO good! He even called my missus on her mobile to check she was in @ 11am this morning! Come 1:15pm, no show.

I feel some free digi tv coming on.

Re: [Merged] Pace box displays 88:88, smart card burned
 

even though you can't currently get a samsung. the box is exactly the same really, just a different colour plastic and now 2 internal modems (for excwc areas anyway). the boxes are the same as the pace 4000 (excwc) - in other words, not worthing the plastic they're in! :D

Re: [Merged] Pace box displays 88:88, smart card burned
 

No they aren't. They were designed to be equivalent to a 4000, but they're markedly different in almost every way - 100Mb ethernet port instead of 10, two CPUs instead of one, different IR remote.... etc.

Re: [Merged] Pace box displays 88:88, smart card burned
 

Well spiderplant says they use the same chipset as the 4000, so take it up with him! ;)

And the 4000 can use a blue remote. Sort of.

Re: [Merged] Pace box displays 88:88, smart card burned
 

Turns out the engineer did call ... @ 4PM!

Only 3 hours late not bad i suppose hahahah

Re: [Merged] Pace box displays 88:88, smart card burned
 

It does use the same chipset (it's only one chip actually). But most of the other bits are very different. As is a lot of the software.

But it's all irrelevant, because as BBK says, the Samsung box is not available in KevAmiga's area.

Re: [Merged] Pace box displays 88:88, smart card burned
 

Well now i have a Pace box (again). Was working 100% OK last night, and again this morning! WooHoo! Rearranging the channels into order is a nightmare tho!

Anyway. At least now i can watch Takeshi's Castle on Challenge TV :-)