Dropped Broadband Connections in Stoke
 

If anyone in Stoke area, postcode ST, is having dropped connection problems on Broadband in the evenings, can you raise with NTL, PLEASE?

Both myself and fellow forum member 'Swipe' are having our Cable Modems replaced, probably unnecessarily. The guy I spoke to to agreed it was most likely a network issue, but until more people report it, it won't be treated as such :shocked:

Re: Dropped Broadband Connections in Stoke
 

if you are in st2 or st9 then it is being looked into.

Re: Dropped Broadband Connections in Stoke
 

Hi,

I reported a problem last tuesday (dropped connections in the evening) which was not resolved after an admittedly fast response by an engineer (he turned up about 1.5 hours after I called support).

However, now I've been asked to leave my modem switched on for 48 hours to be monitored (cos I routinely switch it off at night) before they'll even think of sending another engineer out!

I'm glad I'm not the only one with connection problems. Last night was pitiful with dropped connection from 6pm onwards...

Oh, and I'm in the ST9 area

Re: Dropped Broadband Connections in Stoke
 

I really hope this is resolved without the need to swap my STB next Saturday. From what I can gather from other threads, if we get our STBs swapped we will NOT end up with spanking new Samsung models; apparently these are reserved for customers with 1.5Mb connections. I currently have a PACE DTi2000 and don't fancy a DTi4000 with no audio-out phono plugs, that would mean buying an additional scart lead with the phono leads built in (somehow I doubt NTL would supply me with one). Furthermore, if I end up with another PACE box, even if it's an equivalent DTi2000, I'll be faced with the laborious task of reorganising all my favorites again. I don't have 3 hours to spare :mad:

Here's hoping for no more evening flashing lights :)

Re: Dropped Broadband Connections in Stoke
 

Thanks for that. The thread is now being watched by someone at NTL with clout to get this resolved:)

So, if anyone else is having probs, please just a quick post with first part of postcode for reference.

Many thanks

Re: Dropped Broadband Connections in Stoke
 

Hi

Just spoke to a guy in 2nd line support and he tells me that the fault is at the UBR (sp?), engineers are working on it and that they are looking at a 'fix' time of 7pm this evening. Hopefully I should be getting a call to tell me its done.

Fingers crossed :)

Re: Dropped Broadband Connections in Stoke
 

Thanks for the update. It's been going up and down today since 3pm. I suspect this may be down to them working on it. Well, at least I'm hoping thats what it is.

Re: Dropped Broadband Connections in Stoke
 

Mine connection has been ok in the ST9 area, although im on the new Samsung box at 1mb.

Ive been suffering from slow upload recently, but that seems to be sorting itself out.

Re: Dropped Broadband Connections in Stoke
 

My connection has been up and down this afternoon like it has been all week during the evenings. Just out of curiosity, does anyone out there know what the diference is between a 'Period ranging fall' and a 'Broadcast ranging fall'

Throughout the week I have been receiving mostly 'Broadcast ranging falls' however, this afternoon I have a mixture of both in my STB event log.

Re: Dropped Broadband Connections in Stoke
 

My connection keeps going down also!!

Im in ST16, Stafford.
But a friends connection in another part of Stafford is working fine and has been all day!!!:dozey:

Re: Dropped Broadband Connections in Stoke
 

After raising this thread on Friday night, I had a message from one of their top tech guys who works at their Warrington IT centre to call him - at home :shocked: - he called me back.

He took on board everything I'd reported and mentioned UBR and other stuff, said he would get it looked at urgently, so looks like he started the ball rolling :)

As of about 10:pm, last night, I still had problems, but it may now have been fixed, though I don't suppose we will know that until we're online later tonight.

If it isn't fixed, this guy WILL get it resolved. I'd dealt with him when I was a Cable Modem triallist in NTL north-west 2 years ago, if anyone can get it fixed, he can :tu:

Re: Dropped Broadband Connections in Stoke
 

So much for the 7pm fix deadline yesterday. It was up and down all last night until after 10pm. Now I've just had my first outage of the day at 12:20pm. Can the person monitoring this thread provide an update please?

Re: Dropped Broadband Connections in Stoke
 

I spoke too earlier, getting connection all over the place at the moment, serious lagging in games, unplayable online at the moment, it was working fine yesterday, they must be tinkering with the system somewhere and its making matters worse for me...

Hopefully it will get resolved soon.

Re: Dropped Broadband Connections in Stoke
 

:td: I live in ST2, ive been having problems since last sunday, called them on Wedesday and they are sending an engineer out tomorrow, but I doubt it's gonna do any good!

Re: Dropped Broadband Connections in Stoke
 

Unless you point the engineer in the direction of the faulty UBR the problem will not be solved. They can swap the STBs and screw on attenuators until the cows come home but the problem won't be solved. I suggest you mention this to him when he arrives tomorrow.

Re: Dropped Broadband Connections in Stoke
 

the ubr has had a config file alteration believed to be the problem, fingers crossed for this evening.

Re: Dropped Broadband Connections in Stoke
 

Well, engineer booked for 9:00AM today, hadn't turned up by 10:00, so had to go to work, having not planned having the whole morning off :mad:

10:45 engineer calls me at work. He said he doesn't start work until 10:00, so no idea why appointment booked so early. Oh well, at least he turned up :clap:

I point out politely that he's really having a wasted journey swapping modem, because ..... He buts in to say newtork problems in the evening, they all know about it :shocked:

Anyway now have an NTL 200 modem, have to see how the evening goes re any dropped connection, only been logged on for 5 minutes.

Re: Dropped Broadband Connections in Stoke
 

Well, looking at my Set Top Box event log my connection hasn't dropped since 13:08 when I got a "Can't get downstream lock" error which I presume was generated when they rebooted the UBR. Its been rock solid ever since so fingers crossed I can cancel my engineer's appointment I have for Saturday later this week when I'm happy the problem has been solved.

Re: Dropped Broadband Connections in Stoke
 

Same here too. No problems at all last night. :D

Its the first time I've had dealings with the NTL support desk and I must admit it doesnt inspire confidence at all (mr left hand not knowing what mr right hand is doing etc)

Thank god for this forum otherwise I wouldnt have known what was going on at all!

Re: Dropped Broadband Connections in Stoke
 

Well, the good news is it didn't drop last night at all for me :)

Bad news is it's dropped twice tonight in less than 30 minutes :mad:

However, my NEW modem appeared to be dead for a while apart from the power light.

Can you confirm if any of your connections dropped recently, guys? I'm hoping you say yes, otherwise I need may a new, new modem :(

Re: Dropped Broadband Connections in Stoke
 

See private message mike. Mine has been rock solid since the UBT fix.

Re: Dropped Broadband Connections in Stoke
 

good for me too.

Re: Dropped Broadband Connections in Stoke
 

Oh dear, it wouldn't connect at first or second boot today. This one showns no lights or than power, the other had some kind of life and flickering. Looks like my replacement is dodgy modem - even though my original was fine!

I will brave tech support another time.

Thanks for update.

Re: Dropped Broadband Connections in Stoke
 

Now, I don't want to tempt fate, but ....... no further dropped connections since last posting. Maybe the modem Santa has been ;)

Whatever, now seems to be OK :)

Re: Dropped Broadband Connections in Stoke
 

Glad your problem is solved Mike. I cancelled my engineeers appointment yesterday which proved one of the most unpleasant experiences of late. Even though I followed the correct instructions through the telephone menus to the option which was specifically to cancel or re-schedule an engineers appointment I was twice redircted by muppets back to the root menu who told me I had come through to the wrong department. Unbelievably, it took me 50 minutes of my employer's time to do them a favour by cancelling an unnecessary appointment. Furthermore, this was only finally achieved by calling the 0845 broadband support number. Lets hope I don't have to do that again in the near future

Re: Dropped Broadband Connections in Stoke
 

Oh dear, I have been there myself with NTL call centres :banghead:

Hey, wouldn't it be funny if they still turned up on Saturday :D

Re: Dropped Broadband Connections in Stoke
 

You know how with a Cable Modem 100 model you could go to http://192.168.100.1 and having entered the user and password info get details on your modem, well, I connect to the site anymore, anyone know why?

Tried over a few days and it eventually dies. Haven't changed any proxies (I know, transparent etc), and I 'thought' it had worked when I first had my new 200 model modem - but whatever, it now doesn't :(

Re: Dropped Broadband Connections in Stoke
 

200s apparently don't always work with the internal pages - they work quite nicely from where I sit, but that's not really the point.

Re: Dropped Broadband Connections in Stoke
 

Ok, cheers for clarifying that BB :tu:

Re: Dropped Broadband Connections in Stoke
 

Anyone in Stoke having network problems this week?

Tonight it took 3 reboots to get modem to stop the slow flashing on the 'ready' light, last night it was twice.

Since upgrade to 2Mbps, if I get to download a file in most cases it is FAST, however, generally the whole thing seems sluggish on UK and overseas sites. A few friends also on NTL around here, agree. :(

Re: Dropped Broadband Connections in Stoke
 

Nope, ST4 seems fine but then I'm on a different UBR to the other reported postcodes I think (UBR6?).

Re: Dropped Broadband Connections in Stoke
 

Nothing to report untoward here Mike, apart from the fact I'm still waiting for my automatic upgrade before I can get my STB swapped out for a Samsung :(

Re: Dropped Broadband Connections in Stoke
 

Oh dear, it looks like just me or maybe something very specific to my locality :(

Oh well, at least I don't have the issue of STB to worry about, just did my upgrade on line.

Thanks to both for replying

Re: Dropped Broadband Connections in Stoke
 

got my upgrade but should be on 3mb done a speed test and also checket in newsgroups only getting 2.5mbs i have checket for spyware ect done the checks i upgraded on line 1 week a go and my m8 has speed up to 2.9 same set up hes got same every thing but he live 5 doors away and he gets full speed i also notice i get 2% packet lost

i am getting my bt line in 2 weeks in case ntl cant help me and fob me off again on the phone and will go with uk online i have been a customer for over 6 to 7 years on broadband with ntl and only can take so much fobbing off from them on the phone

people check your speeds regular, your paying for it, i ask ntl to check the router i am on and i feel they is over the quarter and all these muppits downloading gigs per day hammering them and need to be balanced out better in facket bring in the hard cap then this will stop them downloading they porn movies my 2p woth

Re: Dropped Broadband Connections in Stoke
 

im in NG24 (near Newark) and my connection is slow and alot of sites wont load, its been happening all evening. We phoned and they are having some technical issue, wasnt me who phoned so I dont know exactly what they said

Re: Dropped Broadband Connections in Stoke
 

Anyone in Stoke area having really slow connections? No sites in particular, just generally.

If a page is cached it isn't too bad, but anything new takes forever - Possibly related to other threads about Manchester issues, as we are an off-shoot of that?

Someone e-mailed me a few weeks ago as they were having slow connections but I wasn't then, however, past 2 weeks have been getting slower and slower :td:

Cheers

Re: Dropped Broadband Connections in Stoke
 

Anyone in Stoke lose their connection this afternoon 5:30pm until at least 6:45pm?

My brand new ntl:250 modem flatly refused to connect to network, sync was flashing, rdy was dead.

Spoke to Support in India, she was just about to go down the 'Windows' problem, but I persuaded her that would not be a good idea :mad:

Miraculously, she then said there was a 'known problem' in my area and would pass to a senior technician (yeah right).

I am back on line, but that's probably just a coincidence.

Cheers

Re: Dropped Broadband Connections in Stoke
 

Ye gods, this is an old thread Jingle.

it is a bit cruddy recently up here in Newcastle - under - Lyme too, mate. I have had two disconnections this week and from 6:30 in the evening until the early hours, the baguley proxy we are on is just pants, so I have to change to others. I am sure there is traffic shaping going on or some dipstick on the same UBR as me maxing out his bit torrent connection because he thinks he is a 1337 h4x0r when really he is a useless 7\/\/47. ;)

Re: Dropped Broadband Connections in Stoke
 

Well, it serves the purpose and saves getting lost in a long generic thread

Yes, I know of these issues, thanks. What I'm trying to narrow down on this one is was there a general problem at the specified time or, no matter how unlikely it seems, was NTL possibly lying to me :rolleyes:

I'll have to see how it goes. 8 meg due on my local BT exchange this week, so I may part company with NTL.

Thanks anyway.