Last Resort-ish
 

This is my circumstance. Ive had no ftp access to my webspace, in fact I lie I've had access but dont have certain permissions like upload move or delete files. The solitary file that is there is from years ago when I was a prior member almost 2 years ago. Incidentally I had the exact same user name. So the situation is I have to run to a call box stand there with a queue of irate people waiting to use the phone while I wait for NTL to answer my call.
They claimed I needed to be at my pc before they could help. Now Im not very computer literate but it doesnt take a rocket scientist to figure out that this error :

ERROR 550
MAKE SURE YOU HAVE PERMISSION TO PUT FILES TO THE SERVER

DETAILS:
200 Type set to I.
200 PORT command successful
550 testfile.txt: Permission denied

has nothing to do with my end.

After being told she couldnt help with me not at the pc I called the bnext day. This time to a male member of NTL staff who said "YEP" sounds like weve messed this up somehow and nothing you do at your end will ever grant you permission. I also mentioned the uisername being the same as the previous one 2-3 years earlier and he said it could be a possibility, something the female member of staff answered with almost a laugh and a giggle.

The guy on the phone the 2nd time was very helpful, took my email address and said Id get an email within 24 hours and could expect to get my webspace back within 48 hours at the least as it shouldnt be too hard to set permissions for webspace. 24 hours passed no email. 48 hours have passed and webspace login still acts the same. I cant email support because surprise surprise the channel through the ntlworl website to register a fault goes as fdar as click wethewr you are standalone modem or digital topbox. So Im stuck with no way of getting an email to them and it looks like I'll be back on the phone tommorow wasting another £2-£3 on phone calls. Im getting really annoyed about this now Ive been mentioning it to them from day 1. Even to the point one lady said ah yes that was our fault the server was having problems it should be fine now. Guess what. It was no different. I was only considering emailing because the last guy I spoke to via phone said it would get sorted within 24hrs, and previous email requests to get this sorted always got the reply "this problem needs to be dealt with over the phone. Because I did this over the phone and its supposed to have been resolved I feel I might get some valuable info via email.

Can anyone suggest what myu next move should be
?

Thanks.

P.S I will check If NTHELL forums still exist and post this whole thread there too.

Re: Last Resort-ish
 

hi and :welcome: to the site , there are some very handy ntl peeps on here that might be able to help you out , hang in there :D

Re: Last Resort-ish
 

It would help them if they knew what area you were in.

Re: Last Resort-ish
 

Oh sorry yes Im in Glasgow

G43 1** (Mod edit (Chris T) - you don't want to put your home address on the public forum ;) )
the guy was to reply to thomaskeary@ntlworld.com

Im not sure if he actually suggested a username reset but if so it didnt get emailed to that addy. Strange thing also is although I can log into my webspace with thomas.keary1 I cant use that same name as a valid email address. Maybe that was something I changed early on although I know with blueyonder your initial username is always your primary email you just have to set up aliases.

PS my spelling isnt as bad as it appears. Ive bought a new keyboard and it feels like all the keys have shifted accross one key width LOL

Re: Last Resort-ish
 

Guess Im back on the phone to NTL today then to find out what the hells going on. I must be about £15 down in call box money and whatever else Ive been paying that counts as part of the payment towards the webspace. I wonder if some sort of rebate is in order cause the ar$e is getting dragged out of this one.

Re: Last Resort-ish
 

Why don't you ring the 0800 052 2000 number??

Re: Last Resort-ish
 

Ive rang tech support, thats the only number I need to ring. That 0800 number theyde just patch me through to the 0845. I have no home phone so end up running to and fro from call boxes. Last guy I spoke to said ah yes its a simple prob. Will be fixed in 24 hrs and you'll get an email with all the details of your login changes if any. That was 3-4 days ago. Id rather they were honest on the phone and just said p!ss off I cant be bothered. Id respect that more than the bull***** and false promises. The annoying thing is the length of time and how easy this is to rectify. If I had hacking knowledge Id hack in to their site and fix the bloody thing myself. (Actually I wouldnt but you know what I mean) All I got from NTL when I was last a customer was the same crap. I moved to ADSL because of NTL's bull***** the last time, well ADSL (Nildram) were absolutely fantastic. I couldnt praise them enough. Unfortunately you have to deal with BT because you need a BT land-line. And BT are almost in the league of NTL. In fact toss a coin as to whos customer service is the worst. Id say BT were worse just because of there money grabbing policy. But seriously I'll dump NTL pay BT what I owe them even though it would kill me (thats the only way they'll get the money anyway) and go back to Nildram. Theres no NTL contract when they havent provided the service advertised. Its a null and void contract. Incidentally I do pay my bills. The BT issue is about money they added to my bill 3 times because my bill was 6 days late. Theyre service agreement states. Dont wait till we cut your service to incoming calls, if your having difficulty paying or will be late with a payment contact us immediately. SO I did telling them my bill would be paid in full in 4 days. The reason I called is because they previously had already cut my service to incoming when it was 6 days late in getting paid, so I then have £10 added to my next bill. After telling her 4 days time she said no probs thats fine. 2 days later my phone went to incoming calls only meaning my next bill would hgave an extra £10 added "AGAIN" to re- enable the line to normal service. So just on principal they can whistle for that money, take me to a civil court, and then the court and BT can whistle for that money as well. You cant do jailtime for a civil offence, all they can do is get the baillifs round and if I was stupid enough to let them in anything of value in my house I can provide reciepts and proof that it is owned and paid for by someone else. BT might scare old grannies and the weak minded, but thats about it. In fact the only customers they have are people who dont have money worries/issues the elderly who dont know better and people who are a bit dim.....Oh yes and people who need an adsl connection. Besides whatever BT take from me that I regard as out of order I would make sure I cost them triple the amount. Ive done it before over a warranty with a Chaintech Card. I told the lady who wouldnt honour the gaurantee that all my freinds family have now been updated on chaintechs gaurantee policy and they would have saved a fortune replacing the faulty item rather than try to wrangle their way out of it. I also gave her a list of chaintech products I had lined up for my next pc build and a list of bona-fide names and email addresses of people who she could contact that would confirm they have boycotted chaintechs productsbecause of my conversations with them.

I got an email back with everything bar a kiss on the backside, an offer of a replacement card and vouchers for money off future chaintech products I would be buying. I politely said that I told her once she can keep the card, her 1st email was the one that counted, thats what her company was all about. That card cost chaintech dearly. I reckon I cost them well over a thousand pounds. Loads of my freinds bought Geforce FX cards, however all of them avoided the chaintech ones. I had planned on buying one myself and had a cracking chaintech mobo eyed up as well.
It felt really good telling her to keep her card and that Ive seen her company in its true light. Anothre company I did this too was FUJITSU. They made a batch of faulty hard drives and made it almost impossible to get it replaced. I had to take it back to the shop for a replacement. The shop then wanted £20 to package the thing and send it off. I could have packaged it myself cheaper. I also would have got a new hard drive relative to the price at the current time. The shop however stated they replace hard drive for hard drive, meaning if Fujitsu send them a 100 gig drive as replacement for the 40 gig the shop would give me an old 40 gig one they had, probably another one from the faulty batch that fujitsu produced. I initially didnt blame fujitsu until I emailed them about this and they told me its between me and the shop, even regarding getting a replacemnt one with the same faulty serial number model. About 40 friends and family now dont buy fujitsu hard drives or do business with the shop in question. Seagate replaced a faulty drive for me once. They made it easy as fill in RMA send the drive to us, sent me back a 60gig for thje 20gig busted one. I stick with seagate now because I know what Im gettin customer service wise.

Sorry about the rant, if only the choice of ISP were as wide and varied as the hardware we buy.

ALAS!!!!!

Got a lot off my chest there. Now I dont have to swing the cat round by its tail.

Re: Last Resort-ish
 

sounds to me like the guy you spoke to is not speaking bull as you accuse, but more that this issue has been assigned to server support. Problems are normally fixed in 24 hours and then assigned back to a team to give the customer a call back (or if no phone number is available) send an email, advising that the problem has been fixed. Due to the volume of calls at the moment, these callbacks are taking longer than usual at the moment.

It is very begrudgingly given your attitude that i offer this, but PM me your username and i will have a look in work tomorrow to find out what is going on (if you can wait that long of course!)

MB

EDIT: oh and OB suggested calling the 0800 number to be transferred to tech support because then you won't have to moan about spending £15 on phonecalls because it will be FREE

Re: Last Resort-ish
 

So apart from BT, ntl, several hardware manufacturers and their associated retailers, your time online with a computer has been trouble free then?

Re: Last Resort-ish
 

It is very begrudgingly given your attitude that i offer this, but PM me your username and i will have a look in work tomorrow to find out what is going on (if you can wait that long of course!)

Just like NTL support.

And if the guy says I will get an email within 24 hours in my book hes talking bull. Or if it might not arrive in 24 hoyrs he shouldnt commit.

And Id never take help that was grudged thanks but no thanks.

ANd to Nikko Im just poining out companys Ive had grief from. I also mentioned ones which I found to be better than good. My time online has been a mixed bag. When Im with NTL my "time online with a computer is also a mixed bag. Browsings usually fine. E-Mail is well.......erm.....sometimes you cant access it at 2 a.m.
And as for gaming, dunno what the prob is here in Glasgow but the intermittent pkt loss, even though its low makes clan gaming a no go. Spoke to guys in manchester who said there gaming rocks with NTL down there so who knows. But its definatley pckts getting dropped. Instant kill weapons. You shoot the guy, instinctively you know it was a hit you play the game so much, but it missed, he turns and shoots you with ease. What I could never figure out is why if PKTS are getting dropped its always my "kill" packets. Wouldnt I be dropping some of the pkts that are incoming? Just doesnt seem right somehow.

And monkeybreath my attitude isnt as bad as you make out considering Ive had no web space and done nothing but call and email for the best part of 12 weeks. Or is 12 weeks a short time and Im being over dramatic. It was all I could do to not type evry second word as a F*CK word. Granted I vented some frustration, but its common knowledge NTL support is dire, and there are some strange people at the other end of the help lines who seem to know very little about computers. Its like theyre reading from a how to manual sat in front of them. The lady the other day I just wished I could tap the phone on her forehead and say "will you shut up and try and understand this please", do I sound arrogant, you should have heard her, it wasnt a patch on her attitude.

Re: Last Resort-ish
 

That's why I suggested it....

90dysnoftpspace, do you actually listen to anyone else apart from yourself?? :dunce:

Re: Last Resort-ish
 

90dysnoftpspace MonkeyBreath has offered to look into the problem for you today if you PM him your details, MB has a history of resolving issues for users and is often able to sort them out quickly. Any help offered on these forums is given voluntarily and unpaid, therefore the people helping here only ask that you treat them with a little respect while they help you. They often aren't the people you are talking to on the phone when you call NTL, they aren't the people that have caused you to get annoyed, they do not deserve to be tarred with the same brush.
Give MB a chance and I'm sure he will do what he can to help find out what is going on with you webspace details.

Re: Last Resort-ish
 

Wow im sorry but what a stinky attitude, coming onto this forum.

Re: Last Resort-ish
 

from who?

Re: Last Resort-ish
 

90dysofnoftpspace i mean, sorry.

Re: Last Resort-ish
 

I think you have misunderstood the purpose of this website my friend. We do not belong to NTL. We are not endorsed by NTL. Any NTL staff who post here do so voluntarily, in their own time, because they want to and because they care. Although a good rant can be therapeutic at times, we are primarily here to try to get things fixed, not to go on about them being broken.

It's a pity it appears you would rather wallow in self pity than actually take a chance to get your problem sorted - an opportunity, incidentally, that could have jumped you right to the top of the queue of NTL customers with problems, most of whom don't even know this website exists.

We don't shut down or discourage discussion about the quality and efficiency of NTL Tech support, but I will not allow a thread to remain open for constant bashing of the same single issue, especially when it appears opportunities to get the issue fixed are being ignored.

If you haven't completely p'd Monkeybreath off by now, you could do a lot worse than to send him a PM with the details he asked for. He has been able to help a lot of people in the past who have posted their problems on this board.

Re: Last Resort-ish
 

oh good :D

Re: Last Resort-ish
 

yeah well maybe so. but its not a patch on NTL's treatment of its customers. My attitudes probably so bad cause Ive been here before, years ago when I was prior with NTL. And Ive been p!ssed about for 12 weeks now. I appreciate the offer of help, but when its offered begrudgingly Im sorry if I have to show some more stinky attitude and say Mod edit (Chris T): Do not single out individual forum members for abuse. Thank you.

And BTW my 1st post was polite because I am aware people on forums have access to help and sometimes do. My 2nd post was less so because I got messed around. like I have been doing for weeks. So I really dont give a monkeys what anyone here thinks. Bottom line Ive had P!SS POOR service long before I started with the attitude. Im normally a patient guy but 12 weeks is plenty of time for it to start tweaking my nipples.

[EDIT] And it was a rant, no personal attack on anybody, just a general rant against NTL and other companys with poor attitudes and service. Seems people here are a little uptight, or I,ve stepped into the brady bunch forum. But monkeybreath, helpful or not, I found patronising. He might be able to turn water into wine but sorry not for me he wont be.

Re: Last Resort-ish
 

We're not asking you to accept the help if you don't want to but MB (and other members of NTL staff that volunteer their free time to help here) can probably look into your problem today and help to sort it out for you if you just PM him and ask him to do it.
All we ask is that you post in a more polite manner since it's not this forums fault that you have been left in the lurch :( We all know that NTL's customer service can leave a nasty taste in the mouth, unfortunately not all the CS staff are as good at their jobs as MB, OB, Debbsy etc.

Re: Last Resort-ish
 

There is nobody at Cable Forum who can turn water into wine. But there are a number of people who have on many occasions taken customer problems and got them fixed. It's a real pity that you've chosen not to take advantage of that. Your FTP problem might even have been fixed already.

Re: Last Resort-ish
 

BTW Ive read through this whole post session twice and I can see nothing wrong in anything I said and nothing personal up until MB offered me something begrudgingly because of my poor attitude. It is my right to criticise NTL and any other company I feel like. Theres nothing poor about criticising companies, or was it the part about ditching NTL like a hot potato he didnt like. Im really curious because I dont see why anything should have upset him. And if it was about calling the guy at NTLK support a bulltalker well.......he was. If you promise something at a certain time and it doesnt arrive to me thats you talking bull. You shouldnt promise what you cant deliver. My philosophy on this is deliver more than you promise. Oh and if he even read the posts my email address is in there and my username. I respect peoples opinions about thinking my attitude was bad and maybe so, but it wasnt personal, so why the big hoo ha. And if its my language.....well thats just the way I speak........straight. Actually I use the "F" word very frequent and cant understand why people get so offended by it. Like a comedian once said "I know at least 100 words and I still prefer "FCUK".

Re: Last Resort-ish
 

there is no helping some people... :rolleyes:

Re: Last Resort-ish
 

:rolleyes:

Re: Last Resort-ish
 

ok, you've stated you position ..... now go back and read the terms of service for using this web site and maybe we can start again.


We will NOT tolerate this kind of behaviour on the site. We are here to help, and as you can see by the membership and posts, we seem to do a fairly good job. If you want assistance with your problem, then ask, but don't take your problem out on the Mods/Admins or other members of the site. They did NOT cause your problem, but might, if approached correctly be able to sort it for you.

Re: Last Resort-ish
 

Re: Last Resort-ish
 

Thanks for that, and a prime example of the arrogant outlandish behaviour I was talking about .....

Some people never learn

Re: Last Resort-ish
 

And get permanently banned from Cable Forum as a result. Angry I can cope with. Obtuse I can cope with. Abusing people who try to help? Nope. Bye bye, Thomas. :wavey:

Re: Last Resort-ish
 

Oh dear, you could have had your problem solved by now. Pity I hope you get your problem solved but with that attitude, quite frankly my dear, I could not give a dam, if you do or not and in the words of Anne Robinson....

You are the weakest link...... Goodbye! :grind: