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-   -   [Merged] E-Mail dead again (https://www.cableforum.uk/board/showthread.php?t=15248)

bertJ 22-07-2004 17:53
e mail dead again
 
After days of erratic access ntl e mail seems to be dead, yet again, in Wirral, Merseyside. Or is it just me?

Neil 22-07-2004 18:07
Re: e mail dead again
 
Quote:
Originally Posted by ntl Server Status Page
As part of the ongoing project to maintain and upgrade our network, there is a requirement to carry out work on components which may result in a loss of service for the duration of the work.


The following work will take place during the week commencing Monday July 19th.


On the morning of Tuesday 20th July between midnight and 6am, the following work will take place:-


Some ntlworld customers will be unable to receive e-mail due to essential maintenance to the e-mail platform, any e-mail sent to affected accounts during this time will be available for retrieval after 6am.


Please accept our apologies for any inconvenience these planned works may cause.
http://www.ntl-isp.ntl.com/ServiceStatus/

Perhaps it over ran?

Have you reported it to ntl, if so what did they say?

Bulky 22-07-2004 18:11
Re: e mail dead again
 
Quote:
Originally Posted by bertJ
After days of erratic access ntl e mail seems to be dead, yet again, in Wirral, Merseyside. Or is it just me?

mines a bit dodgy to say the least, keeps timing out, it will send/recieve some times and not others :( , really starting to get on my nerves (Manchester area)

dirtydog 26-07-2004 07:14
Re: e mail dead again
 
Very erratic here in Colchester too.. and very irritating but not at all surprising :(

basa 26-07-2004 08:31
Re: e mail dead again
 
Mine's been erratic all weekend and still v. slow this a.m. :rolleyes:

Toreador 26-07-2004 09:30
Re: e mail dead again
 
The server status page is currently reporting problems with sending email. But I've got no idea whether I can send or not, as I can't even connect (via webmail), and have been unable to receive anything all weekend :-(

goblin 26-07-2004 10:17
Re: e mail dead again
 
Quote:
Originally Posted by bertJ
After days of erratic access ntl e mail seems to be dead, yet again, in Wirral, Merseyside. Or is it just me?
I'm in Lincolnshire. I was just about to ask this same question, thankfully someone resurrected this "old" topic. :)

I phoned tech support lastnight (Sunday) in a bid to find out why one of my email accounts wasn't being recognised. Email was running exceptionally slowly then as well. I awoke this morning, hoping it would have been sorted out but obviously it isn't. Constant timeouts when polling the mail server. Lots of failed to authenticate messages and still one of my accounts isn't being recognised :(

Mike Harrison 26-07-2004 10:28
SMTP flaky again
 
I've started getting the "error 452 - message rejected" (but may or may not have actually been sent..) thing again this morning (IG10 area) - anyone else seeing it...?

banjo 26-07-2004 11:23
Re: e mail dead again
 
Quote:
Originally Posted by bulkylad
mines a bit dodgy to say the least, keeps timing out, it will send/recieve some times and not others :( , really starting to get on my nerves (Manchester area)
Ditto, this has got to be sorted out as it is an ongoing problem with seemingly no end :confused:

Neil 26-07-2004 11:32
Re: e mail dead again
 
Quote:
Originally Posted by banjo
Ditto, this has got to be sorted out as it is an ongoing problem with seemingly no end :confused:
Been the same for over 12 months now......:rolleyes:

altis 26-07-2004 11:43
Re: [Merged] E-Mail dead again
 
Can't send mail - aaaaagh!
Quote:
ntl internet customers may curently be unable to send email due to a technical fault. Our engineers are aware and are working to resolve the problem as soon as possible. Please accept our apologies for any inconvenience this may cause.

andygrif 26-07-2004 11:55
Re: [Merged] E-Mail dead again
 
I thought we were supposed to be getting a 'new and improved' email system that would set the benchmark for a 'leading isp'. Or is this 'coming soon' still?

Email has been patchy all weekend for me, and I'm getting a little sick of it.

Neil 26-07-2004 12:23
Re: [Merged] E-Mail dead again
 
Quote:
ntl internet customers may curently be unable to send email due to a technical fault. Our engineers are aware and are working to resolve the problem as soon as possible. Please accept our apologies for any inconvenience this may cause.
:zzz: :zzz: :zzz: :zzz: :zzz: :zzz: :zzz:

Change the record ntl....:dozey:

Graham 26-07-2004 12:52
Re: [Merged] E-Mail dead again
 
Well just to add another voice to record's chorus, e-mail down here in Portsmouth is acting flakey too!

Receiving appears to be working fine, but sending is incredibly slow if it gets out at all (assuming it *does* actually get out and doesn't get a "server not responding" message!)

:mad:

goof 26-07-2004 16:34
Re: [Merged] E-Mail dead again
 
Yup, same for me in Glasgow.

It's weird, last Xmas my Ntl mail was REALLY bad for about 4 months (only worked via webmail for that whole period and was iffy at that), then it's been mostly fine and all of a sudden in the last few weeks it's been very on-and-off again.

chopsmcp 26-07-2004 17:18
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by goof
Yup, same for me in Glasgow.

It's weird, last Xmas my Ntl mail was REALLY bad for about 4 months (only worked via webmail for that whole period and was iffy at that), then it's been mostly fine and all of a sudden in the last few weeks it's been very on-and-off again.
Coinciding with a huge upsurge in spam hitting ntl's servers. Plus, it's the summer hols. Untended spammed inboxes fill up, bounces soak up bandwidth, etc etc.

At a guess, I'd say all the endless "service poor due to maintenance" messages on the status page can be ignored as, well, lies. They don't have the capacity to deal with the spam they're attracting, and they don't have a strategy for dealing with the fact.

Or if they do, I'd like to know what it is.

zovat 26-07-2004 19:01
Re: [Merged] E-Mail dead again
 
Down here as well, can't get onto webmail, cant download pop or IMAP mail.

This is getting really frustrating :(

andygrif 26-07-2004 19:23
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by chopsmcp
Coinciding with a huge upsurge in spam hitting ntl's servers. Plus, it's the summer hols. Untended spammed inboxes fill up, bounces soak up bandwidth, etc etc.

At a guess, I'd say all the endless "service poor due to maintenance" messages on the status page can be ignored as, well, lies. They don't have the capacity to deal with the spam they're attracting, and they don't have a strategy for dealing with the fact.

Or if they do, I'd like to know what it is.
Is sending and receiving not handled by different servers? It's a bit of a mare that they can't handle the spam, not their fault that it's incoming of course, but they really should have a strategy by now.

Hom3r 26-07-2004 20:53
Re: [Merged] E-Mail dead again
 
webmail is so ssssssslllllllloooooooooowwwwww:o its taken me 30 mins to delete 100 emails:mad:


a inbox of 266 in two days (well at leasts its no 1488:mad: )

Mick 26-07-2004 21:09
Re: [Merged] E-Mail dead again
 
I've emailed two ntl directors and one chief executive of ntl today over these e-mail issues. I've stated that I do not find ntl's email service at all reliable and as such, advised friends to send mail to me via an alternative address. I'd consider myself lucky if I got a response but I just thought I'd do my best in bringing this ongoing issue thats been going on over twelve months now to the attention of those at the top.

Neil 26-07-2004 21:25
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by Mick
I've emailed two ntl directors and one chief executive of ntl today over these e-mail issues. I've stated that I do not find ntl's email service at all reliable and as such, advised friends to send mail to me via an alternative address. I'd consider myself lucky if I got a response but I just thought I'd do my best in bringing this ongoing issue thats been going on over twelve months now to the attention of those at the top.
I hope you have better luck then Ben & I had even after sitting with the MD of ntl (Aizad) & spelling it out to him how pathetic his company's email 'service' was.....:rolleyes:

Let me just think when that was.......oh yes-June 2003. :dozey:

Useless muppet-I bet you bothered to make sure that you all got paid you bonuses didn't you Mr Hussain?

Graham 26-07-2004 21:30
Re: [Merged] E-Mail dead again
 
I'm wondering whether this has actually been caused by the outbreak of mydoom.o that caused Google to have problems today.

Given the amount of virused mails that have been flying around it's possible it wasn't (for once!) ntl's fault.

Neil 26-07-2004 21:34
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by Graham
I'm wondering whether this has actually been caused by the outbreak of mydoom.o that caused Google to have problems today.

Given the amount of virused mails that have been flying around it's possible it wasn't (for once!) ntl's fault.
The same as it wasn't for all the other viruses (virii?) that have done the rounds this year? ntl seem unable to learn any lessons (prob too busy spending the cash on the directors bonuses rather than the oft promised mail server improvements) :rolleyes:

My ISP hasn't been affected by any of them, in fact I haven't had an enail problem since I ditched ntl in November last year (unlike all you lucky people!) ;)

Why oh why, do you put up for what is nothing short of an absolute rip off?

[Edit]-Just to point out that my post was not aimed at Graham. :) :angel:

Mick 26-07-2004 21:43
Re: [Merged] E-Mail dead again
 
I do not consider myself unlucky Neil, I am able to use other means to communicate via email - its just a shame I and alot of other customers cannot rely on their ISP to provide a decent working email service.

Neil 26-07-2004 21:46
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by Mick
I do not consider myself unlucky Neil, I am able to use other means to communicate via email - its just a shame I and alot of other customers cannot rely on their ISP to provide a decent working email service.
I couldn't agree more Mick. :td:

Tezcatlipoca 26-07-2004 21:47
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by Neil
The same as it wasn't for all the other viruses (virii?)
:notopic: ;) :)

It's "viruses"

http://www.cableforum.co.uk/board/sh...3&postcount=13

Toreador 27-07-2004 10:05
Re: [Merged] E-Mail dead again
 
Well I finally managed to connect for half an hour or so first thing this morning - first time since Friday. Deleted most of the Spam, then lost the connection, and have been unable to log on to email (either via Agent or Webmail) since then.
And still no mention of problems on the server status page. (apart from the thing about sending email, which ironically worked fine when I briefly did manage to connect)

chopsmcp 27-07-2004 17:43
heads up: ntlworld losing mail
 
In case anyone hadn't realised, one of the less obvious symptoms of the current mailserver shambles is that mail is being lost. Stuff I sent myself from another account two and three days ago has yet to show up, along with mail I know was sent me by other people. Subsequent mail has arrived.

Of course, there's no acknowledgement of this on the service status page. But if it's important, don't rely on ntlworld. Get it copied to another address.

Chimaera 27-07-2004 17:46
Re: heads up: ntlworld losing mail
 
Thanks for that - I thought I was going mad!
I sent some stuff from my work email to home - that was last Friday - and it has yet to show up! :shrug:

IanUK 27-07-2004 19:45
Re: [Merged] E-Mail dead again
 
I found the best thing was to get a free Yahoo account - 100mb of space, great spam filtering and best of all - reliable !

You can use POP & SMTP as well if you sign up at the UK service.

Plus when (if!) you leave NTL, you don't have to change email address ;)

Cheers

Ian

nando 28-07-2004 08:59
Re: [Merged] E-Mail dead again
 
I've set up a forward address to a non-ntl email account, so I pick up my ntlworld email from there instead.

Seems crazy that I have to do that, but at least it works and there's no delay on the fowarding of messages.

Toreador 28-07-2004 10:07
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by nando
I've set up a forward address to a non-ntl email account, so I pick up my ntlworld email from there instead.
Interesting - how do you do that?

altis 28-07-2004 10:47
Re: [Merged] E-Mail dead again
 
You can set up various email options here:

http://www.ntlworld.com/help/custome...ilOptions.html

You can:
1) create extra email addresses (if you want even more spam :) )
2) set up a forwarding address
3) set up an automated reply (meant for when you're away but also useful for redirecting people when you change your email address)

Toreador 28-07-2004 10:54
Re: [Merged] E-Mail dead again
 
Thanks!!

P.S. 1) create extra email addresses - I've been trying to do this for several days now and it gives an error every time - "Your browser has issued a request that the registration server has denied"

bertJ 28-07-2004 11:36
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by IanUK
I found the best thing was to get a free Yahoo account - 100mb of space, great spam filtering and best of all - reliable !

You can use POP & SMTP as well if you sign up at the UK service.

Plus when (if!) you leave NTL, you don't have to change email address ;)

Cheers

Ian
I use Yahoo but there are many secure sites, i.e. banks, online shopping, etc. that won't accept web mail addresses. I use Yahoo to receive (or not receive!) copied e mails from ntl but you can't always use Yahoo to send e mail. Also there is the problem of adverts - most people receiving e mails don't want to see Yahoo adverts on their e mail. However, it is a very useful back up given ntl's e mail problems

IanUK 28-07-2004 13:07
Re: [Merged] E-Mail dead again
 
Quote:
Also there is the problem of adverts - most people receiving e mails don't want to see Yahoo adverts on their e mail
If you use the SMTP & POP servers in your mail client (Outlook etc) then you won't see adverts and neither will the people you send mail to.
I've used their servers for months and haven't had any problems yet - I know that some places do restrict the use of free mail accounts though, for those you can use your NTL address and forward it I suppose, its a shame that NTL's email is so awful that we need to do all this, that and the measly 10mb they provide.

nando 29-07-2004 07:55
Re: [Merged] E-Mail dead again
 
Seems to be much better now.......at least here in St Albans, Herts.

Toreador 29-07-2004 11:54
Re: [Merged] E-Mail dead again
 
Not for me, I still can't access webmail, it's been a week now.
Luckily the auto-forward thing is working fine so at least I'm receiving my mail, no thanks to NTL.

nando 29-07-2004 14:24
Re: [Merged] E-Mail dead again
 
Toreador - Yeah, I think I spoke too soon, it's started to slow down here now. Takes about 30 seconds to log in. Glad you got the forwarding sorted!

homealone 31-07-2004 01:14
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by altis
You can set up various email options here:

http://www.ntlworld.com/help/custome...ilOptions.html

You can:
1) create extra email addresses (if you want even more spam :) )
2) set up a forwarding address
3) set up an automated reply (meant for when you're away but also useful for redirecting people when you change your email address)
I just tried forwarding a 'problem' ntl email account to my hotmail, thanks for the reminder, altis:) It lets an legit message through, lets see what it does to the spam ;)

XFS03 31-07-2004 01:34
Re: [Merged] E-Mail dead again
 
It's been exactly 1 week since my email service started erratically timing out or giving the "enter your username & password" screen while trying to access my mail. At the time I thought it had something to do with the planned maintenance displayed on the service status page, but that has long since been resolved.

My email problems are still just as bad as they were when the problems started last week, yet there is currently no issues concerning email on the service status page!

At least when this happened last time, ntl blamed virus attacks on their servers. This time they haven't even acknowledged that there is a problem.

Marge 31-07-2004 01:54
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by XFS03
It's been exactly 1 week since my email service started erratically timing out or giving the "enter your username & password" screen while trying to access my mail. At the time I thought it had something to do with the planned maintenance displayed on the service status page, but that has long since been resolved.

My email problems are still just as bad as they were when the problems started last week, yet there is currently no issues concerning email on the service status page!

At least when this happened last time, ntl blamed virus attacks on their servers. This time they haven't even acknowledged that there is a problem.
This is going to sound strange but try deleting your account in Outlook Express and set it up again, for no reason I have ever been able to work out this does sometimes solve the problem :shrug:

XFS03 31-07-2004 02:24
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by Debsy42
This is going to sound strange but try deleting your account in Outlook Express and set it up again, for no reason I have ever been able to work out this does sometimes solve the problem :shrug:
OK, worth a try...but I'll wait until I've had a few hours sleep.
I'm nodding off at the keyboard. :sleep:

Nighty night...:zzz:

poolking 31-07-2004 15:18
Re: [Merged] E-Mail dead again
 
Whoopee the yoyo email has started again. Mail storage services unavailable. :)

zovat 31-07-2004 15:42
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by poolking
Whoopee the yoyo email has started again. Mail storage services unavailable. :)
Look like it mate - Bracknell is playing silly arses as well.

Ah well - glad I don't rely on NTL Email for anything ;)

rockrabbit 31-07-2004 15:56
Re: [Merged] E-Mail dead again
 
Email down again today, just setup a forward as I need access to an important message and the Frigging thing goes down!! Somebody said that they were upgrading the email software to something more stable with a better interface maybe?? Hope so. I use the Notts servers, can't do POP access at the moment.
steve

Flubflow 31-07-2004 16:31
Re: [Merged] E-Mail dead again
 
This just plain sucks.
Never ever in the history of my internet usage since 1993 with various providers have I ever experienced such an unreliable email service as NTL.

Neil 31-07-2004 16:38
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by Flubflow
This just plain sucks.
Never ever in the history of my internet usage since 1993 with various providers have I ever experienced such an unreliable email service as NTL.
And nor will you ever again....

banjo 31-07-2004 17:20
Re: [Merged] E-Mail dead again
 
Pasword/Username problems again, we might as well get use to it as this is never going to stop !!! :bigcry:

poolking 31-07-2004 17:26
Re: [Merged] E-Mail dead again
 
Got no probs now I'm forwarding my email to another address, should've done it sooner. :)

mixteus 31-07-2004 18:31
Re: [Merged] E-Mail dead again
 
Same here,pile of pants Email service anyone! :mad:

cookie_365 31-07-2004 19:33
Re: [Merged] E-Mail dead again
 
Gawd, I'm having to phone people up and actually speak to them .... :(


Can't think how I managed to survive like this before I got email; it's bit like being in one of those 'I love the 80s' shows TV companies put on to recycle their back catalogue of clips .... ;)

If they can sort it out by tomorrow I'll be able to send them an email thanking them for my speed increase .... :D

jingleman 31-07-2004 19:53
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by nando
I've set up a forward address to a non-ntl email account, so I pick up my ntlworld email from there instead.

Seems crazy that I have to do that, but at least it works and there's no delay on the fowarding of messages.
Don't see how this works when NTL mail server is down (should that read ALWAYS)?

Even Telnet doesn't work, as below, so can't see how it can forward if it's down :confused:

+OK InterMail POP3 server ready.
user ***
+OK please send PASS command
pass ***
-ERR mail storage services unavailable, wait a few minutes and try again.

LSainsbury 31-07-2004 19:59
Re: [Merged] E-Mail dead again
 
NTL email sucks....what the f**** is going on? What is the "technical fault"? Come on - it's always going to be a technical fault isn't it? It's not like somebody forgot the 50p for the meter is it? Just bloody well give us some more info!!!! FFS PULL YER FINGER OUT....THIS email service SUCKS big time...

/Rant off...

Sorry Admin - got a carried away there...

Womble 31-07-2004 20:22
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by lsainsbury
NTL email sucks....what the f**** is going on? What is the "technical fault"? Come on - it's always going to be a technical fault isn't it? It's not like somebody forgot the 50p for the meter is it? Just bloody well give us some more info!!!! FFS PULL YER FINGER OUT....THIS email service SUCKS big time...

/Rant off...

Sorry Admin - got a carried away there...
I totally agree with you. I am a CATV engineer, and, if my network was down as long as the mail servers someone would have my guts for garters (in the old days!)!. Bring back C&W, they investigated faults that affected x amount of subs. This mob (ntl) dont seem to bat an eyelid if the network is down for hours!?! :monkey:
Also, haven't ntl broken their SLA??

stamp92 31-07-2004 20:26
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by lsainsbury
NTL email sucks....what the f**** is going on? What is the "technical fault"? Come on - it's always going to be a technical fault isn't it? It's not like somebody forgot the 50p for the meter is it? Just bloody well give us some more info!!!! FFS PULL YER FINGER OUT....THIS email service SUCKS big time...

/Rant off...

Sorry Admin - got a carried away there...
yep i totally agree with u. i wish u could say that directly to the person at the top responsible for ntl's email service.

c1rcle 31-07-2004 20:53
Re: [Merged] E-Mail dead again
 
I got access to my email yesterday & sorted through all the spam that's been waiting for days to flood my inbox & now it's gone off again *sigh* makes life difficult with getting replies to messages on the various forums I visit, people are starting to think I'm ignoring them.

Hopefully this upgrade they're working on now will sort out the problems permanently :D

LSainsbury 31-07-2004 21:15
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by c1rcle
Hopefully this upgrade they're working on now will sort out the problems permanently :D
Mate - it's the 1st August tomorrow - not 1st April!
:D :D :D :D :D :D

dirtydog 31-07-2004 21:37
Re: [Merged] E-Mail dead again
 
Quote:
There was a problem logging onto your mail server. Your Password was rejected. Account: '***********', Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR mail storage services unavailable, wait a few minutes and try again.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
:mad: :td: Totally f***ing pathetic!

LSainsbury 31-07-2004 21:59
Re: [Merged] E-Mail dead again
 
Has anybody phoned the Muppets on support to see if we might get the email service restored this millennium?

poolking 31-07-2004 22:46
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by mikelownds
Don't see how this works when NTL mail server is down (should that read ALWAYS)?

Even Telnet doesn't work, as below, so can't see how it can forward if it's down :confused:

+OK InterMail POP3 server ready.
user ***
+OK please send PASS command
pass ***
-ERR mail storage services unavailable, wait a few minutes and try again.
I'm getting all my emails ok through gmail, I would say that the emails are coming from a different server on the cluster.

Paul 31-07-2004 22:56
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by lsainsbury
Has anybody phoned the Muppets on support to see if we might get the email service restored this millennium?
There is no need for that sort of comment - the support people do not run the e-mail service, I'm sure they are just as fed up with it as the rest of us, probably more so as they get all the irate calls.

To answer the other question - the forwarding will not be affected by POP3 problems - that simply stops you accessing the mail on the servers - it does not prevent them receiving and forwarding mail.

Womble 31-07-2004 23:01
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by lsainsbury
Has anybody phoned the Muppets on support to see if we might get the email service restored this millennium?
now now chaps, it aint their fault. They have the worst of both worlds......irate subs at work and no mail when they get home!!!!

LSainsbury 31-07-2004 23:27
Re: [Merged] E-Mail dead again
 
It IS their fault for taking it down on a Saturday afternoon when people are trying to access the service....can't they do upgrades "out-of-hours"? i.e. in the evenings 12am onwards....

Acathla 31-07-2004 23:31
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by poolking
Got no probs now I'm forwarding my email to another address, should've done it sooner. :)
Ok the question is....

How do I setup a forward on my NTL account?

LSainsbury 31-07-2004 23:35
Re: [Merged] E-Mail dead again
 
Forwading - waste of time...it'll only forward to another account when the servers are capable of performing the forwarding....if the ZX81 sorry servers are down, like they have been for the last 8 hours+ then no forwarding is going to happen....

Acathla 31-07-2004 23:38
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by Paul M
To answer the other question - the forwarding will not be affected by POP3 problems - that simply stops you accessing the mail on the servers - it does not prevent them receiving and forwarding mail.
according to Paul M forwarding will have worked

LSainsbury 31-07-2004 23:41
Re: [Merged] E-Mail dead again
 
Well if that's true, I'll put my hands up...I did'nt think it worked that way...but hey, I'm open to sugestions!

Think I might setup my own forwarder in that case!

homealone 31-07-2004 23:44
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by lsainsbury
It IS their fault for taking it down on a Saturday afternoon when people are trying to access the service....can't they do upgrades "out-of-hours"? i.e. in the evenings 12am onwards....
It is NOT the support peoples fault, they just have the task of dealing with it. ;)

your comments are valid for the e-mail service in general, but not relevant to the people on the phone lines :erm:

I forwarded one ntl account that had spam trouble, to my hotmail, last night, so far so good :tu:

LSainsbury 31-07-2004 23:46
Re: [Merged] E-Mail dead again
 
Posted to NTL Service Status page - updated at 21:03

ntl Internet customers using the ntlWorld email service may currently be experiencing a degraded service, receiving errors similar to 'unable to connect to the message store' or 'invalid username and password'. Our engineers are aware and are working towards a resolution as soon as possible.

We would like to apologise for any inconvenience caused


Geeeee - thanks.....we could have told you that....

What I'd like to know:

* What has happened - exactly....
* What are you doing to fix it....(ie...waiting for for a 16KB RAM pack upgrade)
* Estimated back in service time....

It's ain't f*****g difficult.

homealone 31-07-2004 23:53
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by Acathla
Ok the question is....

How do I setup a forward on my NTL account?
look back in the thread, young padawan

http://www.cableforum.co.uk/board/sh...4&postcount=33

;)

Paul 31-07-2004 23:57
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by lsainsbury
What I'd like to know:

* What has happened - exactly....
* What are you doing to fix it....(ie...waiting for for a 16KB RAM pack upgrade)
* Estimated back in service time....

It's ain't f*****g difficult.
1. Yes we would.
2. Yes to the first bit
3. Agreed.

Why do you have to spoil a sensible post with irrelevant and stupid comments :confused: - they don't do anything for the discussion, make you look a bit childish, and detract from some otherwise good points.

Acathla 31-07-2004 23:57
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by homealone
look back in the thread, young padawan

http://www.cableforum.co.uk/board/sh...4&postcount=33

;)
I thank you homealone!

curse my lack of reading

homealone 01-08-2004 00:12
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by Acathla
I thank you homealone!

curse my lack of reading
np - I got the message that spam filtering was available on hotmail accounts and forwarded my 'worst' ntl email address to my hotmail.

like i said, so far, so good, I've had some as 'bulk' mail, some as 'junk' mail, much less than the 'normal' spam, though :)

peacedude2k4 01-08-2004 00:39
Re: [Merged] E-Mail dead again
 
What beats me is if they work so goddam hard fixing it when is it less reliable then my next door neighbours car?


I mean it is hardly ever off the service status page in fact it should read

E-mail techinical problems ( like normal buggered)

I'm sick and tired and i use my ntl e-mail through outlook express and i would like to use a service I am paying for.

That is one area of NTL which is a blood boiler for me

Mal 01-08-2004 00:41
Re: [Merged] E-Mail dead again
 
Question...

How can I receive an email on one ntlworld account even if it was an hour and a half after it was sent, but on my other two addresses, Thunderbird states there's a problem with the passwords?

EDIT: Wouldn't there be a problem with every account?

Simcut 01-08-2004 00:51
Re: [Merged] E-Mail dead again
 
yep I've not had a single email in about 5 hours :/ which is strange as I get about 10 per hour on average :/

BlueMeany 01-08-2004 01:03
Re: [Merged] E-Mail dead again
 
What is really annoying me about these email problems, is that ... I use Outlook... when I get the errors popping up, they interfere with whatever else I'm doing...

I could be typing away at a letter then all of a sudden instead of typing in MS Word, I'm typing the contents of my letter into my password box for email.

Flippin annoying. Does anyone know a way of stopping these boxes popping up (I have at the moment disabled auto "timed" send and receive, but this is inconvenient)?

ntl customer 01-08-2004 01:46
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by Paul M
1. Yes we would.
2. Yes to the first bit
3. Agreed.

Why do you have to spoil a sensible post with irrelevant and stupid comments :confused: - they don't do anything for the discussion, make you look a bit childish, and detract from some otherwise good points.
Probably because he's a bit peed off. I'm sure all of us go into sarcastic mode after a while to try and lighten the mood a bit whilst we are waiting for a fix. :erm:

jonathan_d 01-08-2004 03:57
Re: [Merged] E-Mail dead again
 
haven't been able to check my pop3 for the last 27 hours :(
the error message should say wait a few days and try again really...!

There was a problem logging onto your mail server. Your Password was rejected. Account: 'ntl', Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR mail storage services unavailable, wait a few minutes and try again.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

greencreeper 01-08-2004 05:15
Re: [Merged] E-Mail dead again
 
Both BOINC projects are well stuffed and email is totally down. I blame solar flares :Yes:

http://www.sec.noaa.gov/rt_plots/xray_5m.html

goldoni 01-08-2004 07:51
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by lsainsbury
Forwading - waste of time...it'll only forward to another account when the servers are capable of performing the forwarding....if the ZX81 sorry servers are down, like they have been for the last 8 hours+ then no forwarding is going to happen....
I didnâ₠¬Ã¢â€žÂ¢t know they had upgraded the mail servers to the ZX81 I thought it was still on the ZX80??? Or was that the upgrade that took place???

Joking apart itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s back up this morning, but not one single email on either NTL account so being a sad person I sent myself an email with just tester in the subject line. The speed at which it left my outbox was like sending a 800kb file, the bar dragged across. Could that be they have forgotten to install the 16kb expansion card?? ;)

Oh the email came back so it is working, but not a single spam, have dear old NTL sorted the spam problem????

Lynne 01-08-2004 09:47
Re: [Merged] E-Mail dead again
 
I tried to download my emails and got 40. Considering the time the email service has been off, that should be 400.
So what have they done with the rest? Will I ever see them?

sherer 01-08-2004 10:20
Re: [Merged] E-Mail dead again
 
yeah i've got the same problem it's back now but no mails timed during the outage.. guess the servers might have to get back in synch

LSainsbury 01-08-2004 10:20
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by ntl customer
Probably because he's a bit peed off. I'm sure all of us go into sarcastic mode after a while to try and lighten the mood a bit whilst we are waiting for a fix. :erm:

Not sure if the "childish" comment was aimed at me or not - but that's happens when I get frustrated with something that's not working...and I fly info sarcastic mode....so appologies if I offended anybody!

Back to the topic - got 20 mails this morning - 18 spam - seems a little low on the spam count side - usualy get about 60, so looks like NTL still have work to do...

BTW - My money is on mail going down today at around 13:30 - any advances..? :Yikes:

paulyoung666 01-08-2004 10:56
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by lsainsbury
Not sure if the "childish" comment was aimed at me or not - but that's happens when I get frustrated with something that's not working...and I fly info sarcastic mode....so appologies if I offended anybody!

Back to the topic - got 20 mails this morning - 18 spam - seems a little low on the spam count side - usualy get about 60, so looks like NTL still have work to do...

BTW - My money is on mail going down today at around 13:30 - any advances..? :Yikes:

your lucky i aint had any mail for 3 days now , any bets on how long it will take to clear my inbox of spam :disturbd: :disturbd:

poolking 01-08-2004 12:24
Re: [Merged] E-Mail dead again
 
There is only one downside to gmail is that it wants to open a new browser window for every single link clicked in an email.

So far I have 15 IE windows open, just waiting for my PC to scream out in agony. :D

paulhouston 01-08-2004 12:58
Re: [Merged] E-Mail dead again
 
I was able to receive emails this morning after problem. but I seem to be missing mail from about 1300 hours on the 31/7/04 to 0700 1/8/04..I am now receiving mail but still missing from that time peroid. Q Have I lost this forever or will it apear at some point! anyone else hae this problem.
Thanks Paul.

jingleman 01-08-2004 13:21
Re: [Merged] E-Mail dead again
 
Wow, just picked up yesterday's e-mail, ALL of it spam :shocked:

Regrettably, some genuine e-mails sent yesterday has not arrived :mad:

Goodbye NTL e-mail, now just signed up elsewhere with 500 MB webspace for £4.99 a month :cool: It's worth it for peace of mind.

chopsmcp 01-08-2004 15:50
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by paulhouston
I was able to receive emails this morning after problem. but I seem to be missing mail from about 1300 hours on the 31/7/04 to 0700 1/8/04..I am now receiving mail but still missing from that time peroid. Q Have I lost this forever or will it apear at some point! anyone else hae this problem.
Thanks Paul.
Yup. Same experience here - and it's the third time it's happened this year. Judging by previous experience, what will happen is some of it will limp in over the next couple of weeks, and some of it will never show up at all.

If you speak to support staff, be aware that they're highly unlikely to acknowledge that they've lost any of your mail. They'll tell you it's "looping" - basically caught in a cycle, delayed but not lost, and you'll get all of it eventually. It's not true, but that's what they'll tell you. Presumably there are legal reasons they don't want anyone in an official capacity ever to admit to losing mail. (Has anyone *ever* seen an acknowledgment that mail's been lost on the service-status page? I haven't.)

Also be aware that some outgoing mail is getting delayed/lost as well.

HTH

IanUK 01-08-2004 15:54
Re: [Merged] E-Mail dead again
 
I sent 4 test mails to myself this morning, 3 turned up and one hasn't yet.

Looks like MX6 is just as crap :(

NTL email is the worst I've ever used, and I've used BT's !

Mick 01-08-2004 16:37
Re: [Merged] E-Mail dead again
 
I reported earlier in this thread that I had contacted the chief executive of ntl, Simon Duffy, Bill Goodland, ntl director of internet and Aizad Hussain, Managing director of the ntl home division. I had not received a reply up until lastnight when I re-submitted my email to all three of them, because yet again the mail servers were down. An hour later I received a reply from the chief executive, Simon Duffy.

Quote:
Mick

I understand your frustration and apologise for the problems. The story is long and complicated, though I know that's not much comfort to you and others who are experiencing the difficulties.

I am currently in the USA on business, but I will ensure that you receive a response next week explaining the root causes of the problem as well as what we are doing about it.

To give you a quick overview now, the problem is a hardware one. We recently upgraded to the latest Openwave email platform at a cost of several million pounds. Openwave is the number one email platform worldwide, so there should be no problem with it. However, the (new) hardware on which it is running is not working properly. We are working with the hardware provider, who is one of the leading server providers worldwide, to fix it. I'll ensure you get more detail next week.

Apologies once again.

Rgds,

Simon Duffy.
I explained in my mail to them that its time for some answers and real action and I also said that any answers they give will be shared with the cable forum community.

I am not sticking up for ntl here but I think as a company I would be pretty cheesed off having spent millions on an upgrade only to watch it fail constantly. Still, like Simon says - its not much comfort to us who have had these email problems for a good while now. (Over 12 months) However, the response from Simon is appreciated. More openness is needed like this.

IanUK 01-08-2004 17:02
Re: [Merged] E-Mail dead again
 
Its certainly nice that you got an answer.

Lets hope next weeks more detailed response is positive !

XFS03 01-08-2004 17:28
Re: [Merged] E-Mail dead again
 
"...We recently upgraded to the latest Openwave email platform at a cost of several million pounds. Openwave is the number one email platform worldwide, so there should be no problem with it. However, the (new) hardware on which it is running is not working properly. We are working with the hardware provider, who is one of the leading server providers worldwide, to fix it. I'll ensure you get more detail next week. "

So, instead of letting their customers know that there is a reason for the email problems, they again, treat us with contempt & keep us in the dark.

Why isn't there anything on the service status page about this?

I wonder what he means by "recently upgraded". Are we talking days, months, weeks?

chopsmcp 01-08-2004 17:30
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by Mick
I reported earlier in this thread that I had contacted the chief executive of ntl, Simon Duffy, Bill Goodland, ntl director of internet and Aizad Hussain, Managing director of the ntl home division. I had not received a reply up until lastnight when I re-submitted my email to all three of them, because yet again the mail servers were down. An hour later I received a reply from the chief executive, Simon Duffy.



I explained in my mail to them that its time for some answers and real action and I also said that any answers they give will be shared with the cable forum community.

I am not sticking up for ntl here but I think as a company I would be pretty cheesed off having spent millions on an upgrade only to watch it fail constantly. Still, like Simon says - its not much comfort to us who have had these email problems for a good while now. (Over 12 months) However, the response from Simon is appreciated. More openness is needed like this.
Mick - this is interesting, and I'd echo what you say about the guy having the decency to give you a proper reply. Those of us who slag ntl off for its failings should give them credit when they do something like this. The one thing about his response that I find a bit - well, surprising - is that this problem with the new hardware should have coincided with a massive increase in spam (from the wanadoo porn dialer spammers) hitting ntlworld accounts. (As discussed elsewhere.) If you have further contact with him, maybe you could try and find out if the two things are in fact unconnected, or if the increased traffic is contributing to hardware failure?

Mick 01-08-2004 17:44
Re: [Merged] E-Mail dead again
 
Quote:
Originally Posted by XFS03

Why isn't there anything on the service status page about this?
This is something I have addressed in my reply to Simon. The level of openness specifically. :)

Humms 01-08-2004 21:29
Re: [Merged] E-Mail dead again
 
Should I be worried that I can get mail to and from My Primary account but all the secondary accounts seem to get a message back saying...

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

<address>@ntworld.com

Is this a normal symptom of a failed hardware upgrade?

jtwn 01-08-2004 23:09
Re: [Merged] E-Mail dead again
 
I cant help you with your question but..

The mail servers seem top notch now, it checks all 7 accounts on OE in an instant/2 or 3 seconds :)

Caff 02-08-2004 00:10
Re: [Merged] E-Mail dead again
 
Humms:
My mail has been 'almost' running today. Some sent/received 'instant' and some lost into the ether, maybe to show up sometime in the future.
No help to you, I know. Just stating the state of play here.

Toreador 02-08-2004 13:57
Re: [Merged] E-Mail dead again
 
My email was working briefly first thing this morning (first time in over a week). I got to delete most of my Spam, plus the 2 'over your limit' messages from NTL admin [what do you expect if email is down for 9 days]. Then it went down again (about 9.30) and has been unavailable ever since. I've got a forwarding thingy set up so can receive OK, but can't send or clear out messages.


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