proxy routing software playing up again
 

Right to whom this might concern the proxy load balancing is up the creek again .
Having to specify proxies to get a connection

Please sort it out

Just reporting it to tech support

Thankyou

Re: proxy routing software playing up again
 

Have to agree with you Steve. It was fine on here earlier but I have had to use my Zen dialup account to post this. I cannot reach certain sites Barclays etc but BBC online loads in a flash.

Re: proxy routing software playing up again
 

Yep, my connection on both pc's is horrendous tonight, pages are taking absolutely forever to load :cry:

Re: proxy routing software playing up again
 

Crumpsall, Manchester affected... slow browsing, all other protocols unaffected

Re: proxy routing software playing up again
 

:rant: Can someone with a bit of nogging at NTL sort this out for once and for all.

It makes you look as though you do not know whats wrong with it .

Either get some one in that can sort it for once and for all.

Its still not working this morning so if jan or tom are reading this, please put some pressure on whoever is responsible for this software .:rant:

Will be phoning NTL today to express my concerns :D but not on the technical helpline looks a little book of numbers.

Re: proxy routing software playing up again
 

Just to update everyone had a nice conversation this morning on this problem. I am assured that the problem will be sorted for once and for all soon. I think "the people responsible for the software will be focused on sorting this out as a priority". Knowing the person i had the conversation with they will be focused:D

Re: proxy routing software playing up again
 

You know you can always tell when you are correct about problems no body from NTL offers to help all the usual suspects that have a lot to say just blend into the background.
Why not just agree there is a problem:wtf:

Re: proxy routing software playing up again
 

:Yikes: :wtf: is that ment to mean :mad: This is the first problem in weeks and oh look off you go on your high horse again.

Re: proxy routing software playing up again
 

Bill i know it is but its a reoccurence its supposed to have been sorted so it will not happen again.

I was told on the previous times its sorted we have sorted the software, it will no happen.

So i took people at their word, it just annoys me when i was told something incorrect.

You would be annoyed and you have been if things that are said are incorrect.

Is it allright for only certain people to get annoyed on this forum but not myself, after all we are all stakeholders in the company customers, shareholders and associates :Peaceman:

Re: proxy routing software playing up again
 

Why bother with all these expensive Inktomi or whatever appliances, just get a stable linux SQUID proxy network running in transparent mode and you would be doing alot better than at the moment... cheaper as well

Re: proxy routing software playing up again
 

No system is 100% you should know that. Are you saying that when something goes wrong and is fixed its not allowed to go wrong again because if that is what you are saying then i would hate to sell you a car :).

And it was the dig that noone replied that got my back up. You said it yourself that YOU had got it sorted by phoneing someone. So why should anyone reply.:)


And last bit

Read your t&c's, ntl do not guarantee a fault free service


:Peaceman:

Re: proxy routing software playing up again
 

As I think has been previously pointed out to you - the "load balancing software" (WCCP) is a Cisco Router Protocol and ntl have no ability to "fix it" as such. All they do is try and get it the caches working properly again by whatever means they have. It is a fact of life that it will sometimes fail, just like anything else. :cool: It would be like expecting Dixons (or whoever) to fix a Microsoft OS problem when it crashes your pc - just because you bought the pc from them. :)

Re: proxy routing software playing up again
 

If its a known problem it must be able to be monitored, like the rest of the network components . It was reported last night at around 9.30pm yet 7.00am still the same.
If it has known problems there needs to be a fix its no good having good proxies with load balancing software that is not reliable .
Its a weak link in the system

What annoys me on this board is that if a customer says something that can be interpreted as a dig at NTL they get the NTL Associates standing up.
But if its a true fact like the unreliable routing software you are winging and things brake down.
Talk about double standards :p:

Re: proxy routing software playing up again
 

Or maybe I was just elsewhere and not reading this site so couldn't respond in any way until now.

As far as what you've been told goes, no idea what that is on about, there was an issue between WCCP and Stinki caches which was fixed by switch to NetApps, there are other cache releated improvements on the horizon.

Quite amusing the way toys leave pram after some issues with browsing. Frankly Steve I have no time for these things caches aren't even my department, probably one of them had some hardware fault, sadly the one carrying your traffic.

Still rant away, doesn't really bother me.

Re: proxy routing software playing up again
 

:rolleyes: :clap: :banghead:

Re: proxy routing software playing up again
 

Who said they don't monitor it, and what proof do you have it was the "routing Software" and not some other issue ?

As for the software being unreliable - I think Cisco might take issue with that statement.

There was a problem - it was reported - it was fixed - job done.

Re: proxy routing software playing up again
 

Because it was confirmed by TS in Swansea

It has done it many times before

If it was monitored it would be noticed before failure

Car system similarity:

If you keep adding radweld to a radiator it might stop a leak but will not fix the problem of a radiator needing replacing .
All systems can be monitored, weak parts of systems need monitoring and modifying to be more reliable. Its like blaming a car manufacturer for you running out of petrol

Re: proxy routing software playing up again
 

Yup that's pretty much how I feel about your constant reference to 'proxy routing software', those lovely icons. While you know more than I ever will about digital over RF your knowledge of IP and WCCP is a bit limited.

Proxy software isn't monitored - it doesn't really go wrong with NetApps, after literally months of work with the Inkis the WCCP is now as smooth as it goes. The routers as a whole are and if one is malfunctioning certainly relevant department will be alerted. Should a cache experience a hardware or software failure this is monitored.

Re: proxy routing software playing up again
 

ok. :erm: :D


That would be a nice trick - but I don't think ntl use crystal balls. ;)


:confused:

Re: proxy routing software playing up again
 

I shall explain what happened last night
The browser would not load a page
so i specified a proxy it worked
I was told after reporting it it was the load balancing/ routing software wccp.
Iwas not the only person in the NW with this problem
It affected rochdale oldham hyde etc as can be seen by other forum members who had the similar problem.
Could you suggest what it might of been.
Also checked DNS by specifying a none NTL dns but it was not dns.
Your superior knowledge will be appreciated on routing
I am calmed down now :Peaceman:

Re: proxy routing software playing up again
 

Considering the derisory comments you've made more than once in the past about ntl tech support I find it quite amusing you're taking the words of those you described as such as gospel.

Can hardly expect tier 1 techs to know about Cisco IOS, however WCCP itself not at fault more likely a cache was in strife, and it was the one that served the sites you wanted to use, or it fell over entirely and increased load on other caches to inordinately high levels.

Re: proxy routing software playing up again
 

Thank you for your explanation, i think NTL tech support have improved the group at Swansea never had a problem with them.

They are more helpfull in manchester all have improved, now that they understand broadband better with tools available developed by tom.

Re: proxy routing software playing up again
 

No problem, very very rare that WCCP issues arise, and when they do it's usually symptomatic of a fault with the whole router/s that WCCP is running on and will cause considerably more service effect most of the time that just some slow browsing.