NTL Broadband 60 day free offer
 

Any one know when the NTL Broadband 60 day free offer finishes? any idea what speed broadband service is on offer?
I cannot find any information on the ntlworld site!

Re: NTL Broadband 60 day free offer
 

according to the information i have seen all three speeds are on offer.

Re: NTL Broadband 60 day free offer
 

I've checked and all it says is a 60 day free trial. Gives no expiry date, so one must assume it will stand for some time before they close it and depending on how many people will take up the offer. The broadband speeds are going up as well about September time. Roughly 600Kbps is going up to 750Kbps for the same price and 1Mbps is going upto 1.5Mbps

Re: NTL Broadband 60 day free offer
 

I think the offer is on until 31st July

Re: NTL Broadband 60 day free offer
 

offer ends 15th August 2004

Re: NTL Broadband 60 day free offer
 

Yet another smack in the teeth of existing NTL customers.

Customers who dropped down speeds because NTL felt they had to increase prices to " remain competetive " but now offer it for 60 days free, come on NTL, get yer act together.

Re: NTL Broadband 60 day free offer
 

What is the company supposed to do then, write to all existing customers and tell them they can have their services free for 60 days?

Re: NTL Broadband 60 day free offer
 

Mark, it does'nt do well for customer relations does it?

I accept they cannot, or more to the point will not, they prefer to milk their customers.
But, how about some kind of " LOYALTY" discount applied to the accounts of people who have been with NTL for some considerable time?
What harm would that do?
Do you agree that NTL seem to have problems retaining customers?
So why **** them off any more?
Don't work for NTL do you mark? just asking.

Re: NTL Broadband 60 day free offer
 

this always makes me grin...if you went into say debenhams...god forbid..where you shop on a weekly basis and bought a shirt but on returning a week later you find a the same shirt £5.00 cheaper would you kick off with debenhams about it?
The more likely scenario is to curse your luck and either carry on as before or decide to shop elsewhere i would imagine?

and BTW i do work for ntl and have no problem in telling anyone that

Re: NTL Broadband 60 day free offer
 

I think you are picking out ntl for something that is common practice for many large companies. Sky are always offering free installation and free movies etc for new customers - while offering sod all to existing loyal customers (like me). It is nothing new.

Re: NTL Broadband 60 day free offer
 

GAV, at the time, NTL increased my charges for 1 mb to " remain competetive ", nice little analogy you use, but not the same.

So, I dropped down my speed, saving myself money, but NTL losing money.
Now they turn around and offer none customer 60 days free, can you not just see why some people, outside of the NTL bus, seem a little bit cynical?
I say, work bloody hard to keep your existing customers, which sorry, NTL do not do.
OOPS I forgot, you may get a credit if you catch a cs member in a good mood.
You seem to work for a company that has no idea about customer relationships.

Re: NTL Broadband 60 day free offer
 

While I would agree with you it is nothing new, NTL are who we are talking about here, not sky or whoever.But you are right, they give existing customers naff all.

Re: NTL Broadband 60 day free offer
 

They DON'T 'prefer to milk their customers'. The company exists to make a profit, and that's what they are attempting to do. Making a profit guarantees the company's survival and provides cash to invest in the business, as well as guaranteeing jobs.

There are many people about who seem to think companies like ntl are actually some sort of charity providing a service for the good of their health. That's not the case, all such companies are there to make a profit. That may not be palatable to some people, but it's the capitalist system and we have to live with it.

It would mean customers who don't get that discount paying more to cover the costs. Why should they? Where else is the money for that sort of scheme going to come from?

If you were selling a car, and a bloke came to buy it who had previously bought a car off you, would you give it to him dirt cheap as a 'loyalty discount'? Not likely. Do Sainsbury's give you your shopping free because you shopped there last week as well? Hardly.

No they do not, and the figures prove it.

I am happy to see brickbats hurled at ntl when they deserve it. I am tired of seeing them knocked all the time for carrying out normal business practices that almost every company under the sun does every day.

Most existing customers had some kind of discount or added value deal when they first signed up. After that, they pay full price, most people understand that.

Re: NTL Broadband 60 day free offer
 

I've been with Orange since 1998 and they've never offered me a single penny. However, I am paying the price I agreed to pay them and I'm happy with their service. I know they offer new customers better short term deals but I don't really care.

Re: NTL Broadband 60 day free offer
 

I'm off to work now to do some overtime and to ask the powers that be why ntl are so selfish as to ask customers to pay for a service they decided to sign up for :D :D

Re: NTL Broadband 60 day free offer
 

Loyalty discounts are given in many areas - Vodafone give 6 months line rental after your years contract is up and Sainsburys have Nectar, so it's not such a bad idea. NTL presumably know when the STB cost is covered and after that could offer a discount to retain good customers.

Re: NTL Broadband 60 day free offer
 

All that is happening here is that this sheme is built into the original cost of the rental.

People REALLY need to get out of the mindset that big companies are going to give you something for nothing because they feel good about it. You're all a marketing man's dream.

If a company decided that all its customers would get a free month of broadband after being with the company a year, then the cost of that would be built into the monthly charges.

Besides which, ntl are one of the best of the large operators for giving loyalty discounts to existing customers.

Re: NTL Broadband 60 day free offer
 

Well I would buy it again, walk back to the counter and ask for a refund presenting my original purchase reciept, thus ending up with the reduced price.

In the US, you can get a one time price reduction discount applied to your receipt within 30-60 days of purchase at most stores, for exactly this scenareo.

What sucks about all of this is that NTL are pushing the prices up for existing customers and discounting heavily for new customers. At the mo it really feels like we are paying for these introductory discounts.

Egg (the credit card), offer a load of benefits on the card aniversary as a loyalty bonus, perhaps if NTL offered all customers the 24th month free as a thank you.

Re: NTL Broadband 60 day free offer
 

Why should they ..... I don't see BT or Telewest or The Electric/Gas/Water Companies doing anything like this.

You signed the contract based on the rate offered at the time .... as you did with Gas/Water/Electric etc ..... so what's the difference

Re: NTL Broadband 60 day free offer
 

They do? That must be new then, I've never had any benefits from egg, and had one of their cards not long after they started.

I've never had any benefits or freebies from any company for being a loyal customer.

nefu brought up store cards. Store cards like Nectar (or the old original Sainsburys card before then, etc) are not what they seem. Ever notice that stores without these loyalty cards have cheaper prices? Somewhere along the line you are paying for your "freebie benefit".

As Mark B, most of us probably had some sort of deal when we signed up, mine was free installation, and 1st month free.

Re: NTL Broadband 60 day free offer
 

I don't see BT or Telewest or The Electric/Gas/Water giving me 2 months free BB, Electric, Gas, Water either, new customers are treated the same as existing ones.

They also (except water) are in a competitive position where the network is used for distribution and can be used by all. I cannot by cable services off another provider, if I want alternate BB, I need to switch to a different network infrastructure (copper twisted pair), but on that network infrastructure, I can pick and chose my provider.

Also is it right to compare NTL to Electric, Gas and Water which are necessary life utiliites, whereas NTL (except telco) is considered a discretionary purchase.

Re: NTL Broadband 60 day free offer
 

ntl built their own network. It is privately owned and maintained.

BT's network, as with the gas and electric networks, was provided free for them when they became private companies. Thus, to ensure competetion, they are FORCED to allow other companies to use it.

BT would have you believe they do all this out of their own concern for a free market, rubbish, they are forced to do so by the regulator.

Incidentally, you CAN choose to have broadband via AOL on ntl's network, so the original statement isn't even true!

Re: NTL Broadband 60 day free offer
 

So please explain how the network was provided free when all those £ÃÆ ’‚£Ãà¢Ã¢â€šÂ¬Ã…¡Ãƒâ€šÃ‚£ flowed from Sid and private funds to the government to buy shares in BT, BG and all the Electricity companies when they went public. The government sold the network it built into private hands, those private owners now maintain the BT network. The same argument would state that the Government owns the BA fleet because it used to be a State airline.

Competition in the Gas and Electricity market came after privatisation, at the time they were sold as local monopolies, no other provider could use the network. I'm not sure of the timing on the BT network, but the 4 digit predial numbers have been around a long time, as was Mercury long distance prior to that (press the blue button), so (I think) the network was open under government control, privatisation did not change that.

The same regulator OFCOM that NTL and TW fall under.

True but this is hardly a breadth of choice.
http://twcny.com/internet/ offers three reputable companies. If NTL (and TW) offered say Buldog, Pipex and Demon (perhaps even Tesco and Virgin whos VISPs they run) over their cable, then I would say the statment isn't true.

Re: NTL Broadband 60 day free offer
 

Can't see what the fuss is over it always happens when new customers dry up some bright spark thinks up a new way to attract customers.

The offer closes on the 31st July but who ever signs up will be stuck for 12 months. 365 days so they get 60 free they still have 305 days of paying for the service. If they have a good service they will stay if they have a lot of bad experiences they will leave.

The old saying you win some you lose some comes to mind.
Nothing will ever change all the deals are kept for those joining or to try and keep those leaving.

Re: NTL Broadband 60 day free offer
 

"They DON'T 'prefer to milk their customers'. The company exists to make a profit, and that's what they are attempting to do. Making a profit guarantees the company's survival and provides cash to invest in the business, as well as guaranteeing jobs."

That made me laugh, havent we had job redundancies and witnessed large fatcat bonuses recently I think thats the true reality. I guess some people have short memories.

Here is what I noticed difference between ntl and adsl companies.

NTL = Free service period for new customers, heavy discounts to those who threaten to cancel. Loyal customers on top tier service price rise.

ADSL = Same price for all with odd special offer offering free activation, if the company can afford it they drop price for new and current customers.

Perhaps ntl should adopt the second strategy, and stop throwing money away on people who cancel just to get discounts and new customers rather then customers who have been with them for a long time. if a customer has been with you for years are they more likely to be with ntl for 2 more years or new customers?

Re: NTL Broadband 60 day free offer
 

Yes, I phoned NTL today and they confirmed that the offer does finish on the 31st July

Re: NTL Broadband 60 day free offer
 

So could I cancel my current Broadband service then sign back up to get 2 months rental free? I don't mind if I'm tied into another 12-month contract and I could delete the e-mail addresses b4 cancelling, so I could use them again when I reconnect.

Is this possible?

Re: NTL Broadband 60 day free offer
 

BT recently offered FREE flights to Europe and the US to customers who signed up for one of its broadband packages. Destinations on offer included New York, Boston, Atlanta, Amsterdam, Barcelona, Brussels, Nice, Paris and Prague. This offer was only open to new BT broadband customers. Upgrading or downgrading from other BT products did not make existing customers eligible.

Most major ADSL ISPs offer discounted deals to attract and, if necessary, keep customers, although most will not publicly admit to the latter. BT Yahoo certainly do, as do Tiscali, Wanadoo & AOL. As well as offering heavily discounted deals to reduce churn, Wanadoo has also admitted that their £17.99 service is actually a loss leader.

New customers taking up a free or discounted deal take more services and pay more per month than the average customer. Oh, and they're apparently more loyal too.

NTL BOGOF early findings;

Adds:
45% of net adds took BOGOF

Churn:
4% lower than average customer
BOGOF anniversary in not driving incremental churn post month 12

Customer Value:
Higher than average triple play
30 per cent of BOGOF customers take triple play at point of sale.
Overall ARPU higher than average customer
70 per cent of customers remained dual or triple at end of 12 months, in line with ntl average

Re: NTL Broadband 60 day free offer
 

HERE HERE CHRYSALIS :tu:

Tell me mark, why should I subsidise somebody to have 60 days free?
Don't tell me it is because somebody subsidised my free box etc, these boxes are low grade highly discounted at the volume that NTL purchase them, maybe work out at less than a fiver each !
After the time the box is paid for, discounts should be given imo to loyal customers, NTL should strive to be different to other providers, it would not mean a very large drop in their income.
But, NTL choose to heavily discount new customers and sap loyal customers, sorry mark but this is the indefensible truth imo.
DEBSY my argument is not about paying for a service I signed up for, even though it is substandard and worthy of looking into by trading standards, but the attitude that NTL have that they feel they can treat loyal customers like ****, and do'nt point at other companies, I am not interested in other companies, my contract is with NTL.

Re: NTL Broadband 60 day free offer
 

I still don't think this fuss is really needed but I can point out one thing another ISP has done, The customers that signed up for ADSL at one price for 12 months at the end of the 12 months these customers wasn't increased in the price like the new customers. This then made the loyal customer on about £5 a month less than the new ones. This can sound great but it could have a reverse side like will these customers have theirs reduced if the price for new customers drop.

It is hard to say how to reward loyal customers. I have been a customer for many years first phone and tv then canceled tv. When I was allowed to have BB I had to take TV package again. I am now back to just phone and BB but still the same contract for BB from july 2000. I am a loyal customer who will have a rant if things are going wrong a lot. I also enjoy trialing the new products/programs NTL have allowed. There is other ways to be rewarded and sometimes it comes in giving NTL a little of your time to test things.

Re: NTL Broadband 60 day free offer
 

Kits, the offer as I understand it is, that you contact NTL to accept their offer free for 60 days, it does not cost the prospective customer a penny, the engineers come out and fit the equipment free.
If before the end of the 60 days you do not want to continue, you call them and cancel, you pay not a penny more.
But given the reputation that NTL have in dealing with people's cancellation requests, the 60 day offer will be fun and games.
I certainly would not want to try it, with in the back of my mind a court order popping through my letter box because there has been the inevitable mix up at NTL customer cancellations.
I just find it a bare faced cheek, but that is my opinion.
I have had problems with their service, never once have I had a discount of any kind as compensation, but once I find another way of getting a service from another provider I am out of there, they really are so dire.

Re: NTL Broadband 60 day free offer
 

I thought it would be part of the 12 month contract they are trying AOLs marketing tactics. Has AOL Mamangement moved over to NTL without anyone letting the customers know.

I am lucky that if I can't get my problems sorted by NTLs phone call I can go to others who work withing NTL and it gets sorted. Shame not every customers has this chance for when things go wrong..

Re: NTL Broadband 60 day free offer
 

Rubbish, rubbish, rubbish, rubbish, rubbish!

This is the same old 'aren't all the ADSL companies wonderful' crap.

So I am supposed to believe that the ADSL suppliers sit in marketing meetings saying things like 'well, it would be nice to do some special offers for new customers, but that's not really a moral and proper thing to do. We'd better not bother trying to aggressively attract new customers, because it would be right and proper to use any discounts for existing customers. Oh, and can you ask the finance people to let me know if we start making too much money, because we will need to reduce our prices immediately, because that's moral and proper as well'

Pink fluffy elephants, that is the biggest load of rubbish I've read in long while. ALL big companies are trying to win new business by promoting and discounting, and a large number also offer retention deals to persuade leaving customers to stay. This is perfectly normal business practice, everyone does it, and if people are that unhappy with it, they should go and live in Russia.

Re: NTL Broadband 60 day free offer
 

I am no fan of AOL.

However, their marketing is amazing in that it works and they win shedloads of business.

I don't personally like the idea of free, no committment trials such as ntl are now offering, however, it has to be said, full marks to ntl for taking this bull by the horns and trying to do what the successful already do. 'Free trial' would have been an unthinkable phrase at ntl a year ago, and it also shows some confidence in the product.

Re: NTL Broadband 60 day free offer
 

I work in such a department at ntl, and if the request is received, it's actioned. there's a sophisticated filing system in place so that written requests are date stamped with the date of receipt (which is the date any notice period is actioned).

Phone requests are simply dealt with there and then.

In my experience, the main causes of problems are when the account holder's mother's cousin's best friend's aunt rings up and says that she pays the bill so she can cancel the services. We have to tell her 'NO', she hangs up, says 'well tough ****, as far as I am concerned it's cancelled', and goes and unplugs all the cabling in the property. No cancellation takes place, the customer gets a big bill 6 months later, rings ntl and rants on and on about 'I cancelled ages ago so take me to court'.

Happens daily. People need to understand the laws on these things a bit more.

Re: NTL Broadband 60 day free offer
 

" Rubbish, rubbish, rubbish, rubbish, rubbish! "


Mark, I thought he made a very valid point.
On the subject of cancellations, your take on the matter bares no truth to the reality.
I have known people on this and other forum's who have phoned NTL themselves and still had problems, NTL just cannot be relied on to carry out the simplest of requests.
Kits, you should'nt need NTL inside contacts to get problems sorted, that is what you pay your monthly payment for believe me or not.
There seems a lot of dead wood in NTL that needs burning imo.
A person has more chance of getting a problem sorted by a small corner shop than by a so called BIG company called NTL.

Re: NTL Broadband 60 day free offer
 

What, that all ADSL providers operate solely by high moral standards whilst ntl just want to fleece customers? It's rubbish! Sorry!

Well, I cannot speak for other regions, but cancellation requests is what I do, and the department operates efficiently and with a high degree of integrity and professionalism. What's more, the management team are committed to that.

Re: NTL Broadband 60 day free offer
 

Why are there so many unhappy customers mark? you made a statement that the only time there was a problem was when a person's wife, aunty, uncle, brother, cat phoned up to cancel, this is not the truth mark, as I said before, I have read numerous accounts of people who contact NTL by phone themselves and it is still fuc456 up !

Do'nt give me the " Not in our area " sh89, it just shows how out of step NTL are as a company, their performance targets should be applied uniformly accross the country, maybe if I move over 200 miles I may get something approaching decent service? bullsh67!

Re: NTL Broadband 60 day free offer
 

Well if you insult staff on the phone like this it doesn't surprise me if they don't wish to help.

However, to take your points in turn.

The 'aunty' situation I mentioned happens daily. Some customers do not understand the law on these things and blame us when it all goes wrong.

I am NOT saying things don't go wrong. Part of my job is to sort it out when they do. The very fact that ntl allow me great freedom and time to do these things shows they take it seriously.

I am not making this stuff up, it's my job, I do it every day.

Your point about standardising things is in fact the very reason the company is making 2000 or so staff redundant (including me) so they can centralise things and have a consistent experience throughout the country. My job moves to Coventry at the end of the year, and they will deal with ALL cancellation requests.

Re: NTL Broadband 60 day free offer
 

arcamalpha2004 - I have already edited the unnecessary bad language out of one of your posts today, stop deliberately using this unnecessary language in a manner designed to insult other members and bypass the filters.

Re: NTL Broadband 60 day free offer
 

Sorry to hear about your imminent job loss and other people's, hope you get yourself sorted with another job.
If they want a consistent experience for customers throughout the country, I do not see that they will get this solely by doing what you say.

Re: NTL Broadband 60 day free offer
 

No it's not the only thing that's going on.

The company is trying to change is fragmented operations and implement better policies to deal with customer calls of all types.

Sadly some jobs are going in that, but others are being created. I'm hoping to get a new role within the company, or I may even follow my existing job to its new location, as I have few ties where I am now.

The plan is tha it will all be better. the company is genuinely attempting to get there, but they don't have vast funds.

I think the thinking is, they have actually improved things a huge amount within the current setup, but the feeling is, it cannot actually get much better still without more drastic changes.

Though I don't like all of the planned changes, I do actually think that if that's been the motivation, the changes are the right thing to do. I have worked in the current setup for years and I cannot see how it COULD improve much more as things are, it's just too fragmented. ntl in one part of the country is not ntl in another part. It's silly.

Re: NTL Broadband 60 day free offer
 

Yes, but the remarks that pem removed were not aimed at you individually or anyone on this forum.

Re: NTL Broadband 60 day free offer
 

Irregardless, please be aware that some people may object to what you posted and the way it was posted.

No more comments on this please, on with the discussion.

Re: NTL Broadband 60 day free offer
 

Russ, I merely said that NTL were conning buggers, but it would seem there are some NTL sympahics around, using words that are in the english dictionary seems a problem on this site, better go elsewhere I think, best wishes everyone.

Re: NTL Broadband 60 day free offer
 

'Paedophile' is a word in the English dictionary but I'm sure if someone used that word to describe you, you would not be impressed.

This will be the last post on this matter. If you wish to discuss such matters with me, please do it via PM.

Re: NTL Broadband 60 day free offer
 

I havent seen many adsl isp's offering 50% discount for 2 months or 6 month 50% discount if you threaten to cancel.

Out of interest how much discount do ntl staff get on the products?

kitty you been allowed to have a service without tv is a good example of incosistency from ntl, if I am not mistaken normally if you cancel tv then you cannot have broadband from ntl. I wonder how you would be reacting if they said no to you.

Re: NTL Broadband 60 day free offer
 

Not as much as blueyonders staff I know for a fact. :D


For two years I paid for the TV package that was never used the STB wasn't even connected to the TV. This was because when NTL launched the BB in Manchester it had to be through the STB. I was allowed to cancel after two years due to NTLs change as they had started to supply only BB in ex C&W areas.

I presume I would have carried on paying for a service I wasn't using.

Re: NTL Broadband 60 day free offer
 

Just wondered if any1 had tried this, or is it best to just ring CS and threaten them with a disconnect to see what they can offer.

Cheers

Re: NTL Broadband 60 day free offer
 

Yeah thats why I asked that I know blueyonder give their staff massive discounts, but that actually doesnt bother me a company should treat their staff well.

Re: NTL Broadband 60 day free offer
 

you could always ring up and ask for a discount, like this chap did :)
http://forum.moneysavingexpert.com/c...num=1089372049
it seemed to work for him :)

Re: NTL Broadband 60 day free offer
 

Cant knock the offer myself just rejoined and got massive discounts they must be getting loads of new subscibers

Free install saves £75
Free SACM saves £35 ??
2 Months trail Saves £49.98 current price
Discounted @ £19.99p/m service saves £50
Ntl new customer discount £209.98
Ntl make from me £199.99

By discounting it this much ntl dont make to much presume they hope i would take more services from them but happy with me sky+ and bt phone

Does anyone know how much it cost ntl to serve broadband per customer ?

Re: NTL Broadband 60 day free offer
 

ntl let you only take broadband of them with no phone and tv?

also even after 2 free months you have £5 discount a month for rest of year?

I have a good mind to ring up ntl now and demand the same price, but I got a feeling I wont get it.

Re: NTL Broadband 60 day free offer
 

Yep :D :D

Edit: So I see :)

Re: NTL Broadband 60 day free offer
 

sorry i edited my post as you replied

Re: NTL Broadband 60 day free offer
 

debsy42 I got told when I ordered ntl only supply broadband if you order base pack or higher tv and phone package, a friend of mind also got told the same, do they decide on a regional basis?

Re: NTL Broadband 60 day free offer
 

Might be, certainly in the NW region you can have just broadband without tv and telephone

Re: NTL Broadband 60 day free offer
 

hmm I have lost the leaflet does anyone have the exact details of the offer, so I know what I am talking about on the phone.

Re: NTL Broadband 60 day free offer
 

The details of the 60 day free trial offer are quite simple as far as I am aware.
You have to be a new customer, you call them, they supply and fit the gear free of charge, within the 60 days trial you make your mind up, if you decide not to carry on beyond 60 days you call them within the 60 days and cancel, otherwise you do nothing and they bill you as normal.
Now, from what I understand of what I read in the small print, I am sure someone will correct me if I am wrong, but, if you decide to keep the service, the 60 days trial comes off your 12 months minimum period that you must see through before you can cancel the contract.

Re: NTL Broadband 60 day free offer
 

Any one know if the speed upgrade to be introduced by ntl later this summer will automatically come into effect with this offer?

I was thinking of signing up for the 160k which hopefully will be raised to 300k!

Re: NTL Broadband 60 day free offer
 

Is not this offer only open until towards the end of july? somebody somewhere was saying they have heard that the 600k speed is being upgraded first in august? 1mb to follow in september?

Maybe someone can advise?;)

Re: NTL Broadband 60 day free offer
 

hmm ok thanks

so this discount that jason.ntlwogill got wasn't in the special offer.
discounted price 19.99/month?

Ill ring up tommorow offering to be bound to ntl for another 12 months in return I want no broadband bill for 2 months, see what they say.

Re: NTL Broadband 60 day free offer
 

Let us know how you get on then I am sure lots of others will follow. :D

Re: NTL Broadband 60 day free offer
 

I was too busy with other stuff to ring up since my last post but rest assured if I get time today I will do it, recently my free time has been around midnight so unable to ring up :(

Re: NTL Broadband 60 day free offer
 

actually i've just ordered ntl: broadband today and they say that it isnt possible to have a trial with 1mb. So i've gone for the 600k one. will upgrade after :)

Re: NTL Broadband 60 day free offer
 

thats a lie, i have been watching the reps in my area in my local shopping centre, clearly states all three speeds are available for trial :shrug:

Re: NTL Broadband 60 day free offer
 

The promotion card that arrived here is only offering the 150K on trail. No mention of any other speeds in the small print either so only 150K mentioned..

Re: NTL Broadband 60 day free offer
 

all speeds around my area even out of it, must be franchise specific :shrug:

Re: NTL Broadband 60 day free offer
 

I know that here, in our shopping centre at the ntl stall (changed from a branch to a cart :D), somebody got 1mb on the free trial.

Re: NTL Broadband 60 day free offer
 

I believe you can have standalone BB in this area. However, the offer leaflet said that this offer was not available to people who only have BB.

Re: NTL Broadband 60 day free offer
 

My leaflet quotes the following terms and conditions:

60 day free Broadband trial
The 60 day free Broadband trial offer is available to new and existing ntl customers who are purchasing ntl Broadband services for the first time (with the exception of existing ntl dial-up internet customers who are currently on a "Buy one get one free" offer who are not currently eligible for this free trial offer). As part of the 60 day free Broadband trial offer, you have the right to cancel your Broadband service at any time during the first 60 days (starting from the date of installation of your Broadband service). To cancel during the 60 day free Broadband trial period, simply contact NTL customer services on 0800 052 2000. If you wish to continue receiving your Broadband services after the end of the 60 day free trial period, you do not have to do anything. Your Broadband services will continue and you will be charged at ntl's then current retail price for your Broadband services. Your Broadband services are provided subject to ntl's standard terms and conditions and a 12 month minimum contract applies. After the 60 day free Broadband trial period, you will be subject to the remainder of the minimum 12 month contract period. This free trial applies only to your Broadband services. Any other ntl services which you subscribe to will be subject to the 12 month minimum contract immediately. If you take advantage of this offer, you may not subscribe to any other Broadband offer for a minimum of 3 years from taking out this offer.

Re: NTL Broadband 60 day free offer
 

On the NTL webpage it also says:

http://www.ntl.co.uk/index.html

"No Risk Broadband!

Take advantage of our superb 60 day FREE trial, giving you the opportunity to try before you buy on any one of our three broadband speeds"

Re: NTL Broadband 60 day free offer
 

So technically the cancel today reconnect in 32 day gang are not elegible.

Re: NTL Broadband 60 day free offer
 

well why when i was told by an ntl: person on the phone was i told that i can't trial the 1mbit package??

Re: NTL Broadband 60 day free offer
 

Probably a badly trained NTL Person, sadly. I do wonder sometimes why they're expected to just instantly know endless information on pricing, deals etc etc - surely some form of internal knowledgebase is being under utilised?

Still, Can't pretend that I have any idea how it works inside - I apologise to any techies that I demean when I go off on these rants :)

It's probably worth giving them a call back to see if a different sales person will give you it.

Re: NTL Broadband 60 day free offer
 

I just wish that NTL would stop sending me mail concerning the special offer. Not only does this rub salt into the wounds of their customers who already have broadband!! :mad:

And what is it about putting the same information about the offer on the bill in addition to including another pamphlet about it!!!! :confused:

Surely there is some way of highlighting who does and doesnt currently have broadband!!! I know that it has been said before but if NTL worked more efficiently by not sending out useless bits of information like this to existing customers, they would save a helluva lot of money in the long run AND (albeit naive) pass this saving on to their customers!!!!!!!!!!!! ;) :angel:

James :shocked: