Sound Clipping - Channel 4 - Solent - Anyone else????
 

Was trying to watch the camp comedians programme on Channel 4 but it has become unwatchable - ITV1 is OK - tried a reboot and still crap......is it me or Channel 4 ????

TIA.......

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

i'm having same problems and in norwich :dozey:

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

If you are speaking about crackling noise on the sound this his been going on for several months on and off in the Bromley area on more then one channel. :confused:

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

see any thread i've ever started! join the queue for the 'coming soon' fix that NTL apparently know about but when you ring them they deny all knowledge and ask if you want an engineer sent round to fix a problem he can't.

<comment removed - please don't get personal (pem)>

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

I'm not a mod here, but less of the personal stuff.

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

I live in Bromley and I find that the Radio stations on NTL: such as Kiss, Virgin and XFM have annoying crackling in the background

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

Don't worry it's only been going on for about eight or so months. Not an important issue sound. Apparently a certain cable company (won't mention the name as some wet blanket might delete it) have known about this since it was 'upgraded'?? Like I say, about eight months ago. What have they done about it.... zero.

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

I suppose we only have ourselves to blame,as we continue to take the service,there is no incentive for the problem to be resolved.:erm:

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

Ex CoCo boxes and cr3!!!!!!!

Pieman, this has been going on for ages.

NTL would like to blame it on their providers, it's strange that it only happenend after the last update that turned the audio gain up full.

But best not go down that route, cos we're getting another update soon.

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

Here's hoping:grind:

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

Will keep the fingers crossed........I had noticed that on our old Pace box it didn't seem to do it - happens a lot more via the Samsung box......

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

Believe me, pace boxes do it.

I'm toying with the idea of ringing them up every single day til they sort it out and try and get some kind of compensation for half a service? After all, that's what i'm getting at the moment.

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

I can confirm that Pace boxes do have the problem(well mine does):(

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

It's called cr3

But it probably is highlighted in red in c.s. response to your questions about it. Usual response is "some of our providers don't adhere to the correct standards ...........blah blah blah"

Seems to me to be a problem with overdriving the audio amplifier circuits in the stb's

Of course, I'm just a customer what do I know? Reboot the box sir, that will usually sort it out.

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

One further, even a trip into the dreaded "engineers" menu won't correct it cos after a reboot the value will be reset to maximum again.

And no, I haven't been into those menus>>>>>>>>>>>>> that came from the guy who did my last box swap!

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

I have done that and can confirm that this is correct as I've seen it with my own eyes. Apparently that's something else they did with the last update.

So, not only did they crank up the sound to a level which distorts the sound they disabled the save function in the engineers menu so that even when you call one out to put in down to normal levels, they can't.

How clever does the guy who added those two 'features' feel! What a first class gareth hunt.

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

Thanks for confirming my last, now just got to get cs to admit it too!

Perhaps the next service release on Bromley will put it right, when we go back to blue interface from purple! Now there's progress.

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

Apologies for the quote, seems no-one from NTL has posted in their defence.

How odd!

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

Deathly silence, as the tumbleweed rolls by!

Nobody from NTL want to answer?

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

Give them a chance, when you posted this it was nearly 2am.

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

It's just after 01:19 now, ................... almost 24 hrs later

I'm still waiting.

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

four days later, still tumbleweed...

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

I'd call their bluff, ask what these standards being violated are. I'd even be tempted to BS them that I actually work for one of these providers and that we have checked our equipment. Set a thief to catch a thief, tell a lie to catch a lie, and I reckon I could BS them on tech issues better than a CS representative could.

Re: Sound Clipping - Channel 4 - Solent - Anyone else????
 

a four year old could do that. every one i've ever spoke to doesn't have a clue.