Internet Keeps going offline for a few mins - NB, Problem has returned
 

For about 3 days now my connection keeps going offline even though the lights stay on the Cable Modem (Surfboard 4100). I noticed it in MSN and general browsing but effects all.


This is log from modem:

************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 856250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 855250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 854250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 853250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852250000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851750000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851500000, US Id 0
************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 851250000, US Id 0


Frequency 402750000 Hz Locked
Signal to Noise Ratio 37 dB
QAM 64
Network Access Control Object ON
Power Level 1 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading



Upstream Value
Channel ID 6
Frequency 34384000 Hz Ranged
Ranging Service ID 2257
Symbol Rate 1.280 Msym/s
Power Level 36 dBmV


Now i have not moved my modem, or line so it seems to be something on NTL i feel. I have rang Support but after been in the queue for 1 hour - i gave up tbh.

I am based in Scunthorpe Region - anybody else have these problems or any idea what work maybe be on at the moment that could be causing this?

Re: Internet Keeps going offline for a few mins
 

i have been geting some thing like that to :) the cable to Modem connection was down since the early hours only just got it back

Re: Internet Keeps going offline for a few mins
 

im glad im not the only one

Re: Internet Keeps going offline for a few mins
 

next question would be , are you both in the same area ??????????? :)

Re: Internet Keeps going offline for a few mins
 

well an in the Langley area

Re: Internet Keeps going offline for a few mins
 

geographical area i meant or is there a place called langley :confused:

Re: Internet Keeps going offline for a few mins
 

Well im connected to Notts core Proxy if that helps - i rang CS and this is the basics of how it went -

I am connected via a router which was the first problem - so in it went direct to a pc (he asked by the way what is a RJ45 connection - called it internet - confusing eh) so i got a fresh ip. Pulled up MSN, left it for a while while we chatted and i was telling him about my logs on the modem - he has never heard of them so cannot advise. Anyhow as if by magic - msn drops off - as does the net - yet lights etc stay on - another :

8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 857750000, US Id

Pops up on the modem logs - then msn reconnects and we are back in business.

He suggests that only one fault was reported in my area - slow browsing - to which i told him that it is probably the same fault - as connection goes (somewhere) and it cannot resolve a page etc.

So i got advised to call maybe mon/tue is the problem is still around.

Well did a search on Langley and it came up in Shropshire while im in Lincolnshire, near hull/doncaster etc. So proabably not the same area

Re: Internet Keeps going offline for a few mins
 

nope, im in luton

Re: Internet Keeps going offline for a few mins
 

having alot of problems here In Scunthorpe - North Lincs

Connection seems to drop without warning sometimes after 1 min other times after 5 for 10-30 secs at a time.

Cable Modem Lights all stay on during this, and the cable tv hasn't been having any problems. It occurs when im playing online games (get the no data from server error) when im using msn messenger (suddenly kicks me offline) and even when im web browsing, (pages dont get fetched for the brief time its messing around)

it started 2 days ago, and has now escalated to being so frequent thats its impossible to connect to games servers and at best i get 3 mins of msn chat b4 i have to re login.
Ive also gone through firewall logs and nothing really stands out.
i think im connected to the nottingham proxys.

anyone have any ideas?

Re: Internet Keeps going offline for a few mins
 

Well as i said - CM Support says there is no problems in the area so the problem of course must be our pc's (lol) - if it was pure web pages then i could pon point the proxy but the fact my TS servers keeps going offline as does everything else and this log every now and then in the Cable Modem suggests the cable modem is loosing sync with NTL.

If the person was non-technical they woudl describe the problem as slow browsing and i at first blamed MSN as that has a habbit of doing this sort of thing anyhow every now and then.

A Normal Re-Seg makes my Lights go out and i get a new IP normally, i have eliminated the router and out of 4 pc's they cannot all have the same problem along with the fact i have changed nothing on the pc's anyhow.

I changed the router as i said "just in case" it was that and even plugged straight into a pc. I wonder - if they are scanning the IP's as this support guy said and got nothing back (as is the case of those of us with a router / firewall) then maybe it stops the service as this problem only started when they announced they were going to be scanning the IP's.

Re: Internet Keeps going offline for a few mins
 

i had some problems last night, some web pages didnt load at all and others were very slow.

im in scunthorpe area aswell.

switched router and CM off and left it.
see what its like tonight.

Re: Internet Keeps going offline for a few mins
 

ooh nice, just spent a totally fruitless hour on phone to cs. They can see the modem is fine from their end so of course it must be "some nasty spyware or virus" thats infected my pc.

Well even tho i told them after 2 days of this, i totally reformatted the harddrive and reinstalled win AND that i explained ive used spybot s+d and Adaware AND housecall online. Sigh, I even CHANGED nic's and tried USB .

Yes its still my pc software at fault. So ive aggreed to try ANOTHER reformat and install and see again. Stupid me

Pity this, NTL have been pretty good to me for the last 3 years or so.

Re: Internet Keeps going offline for a few mins
 

:notopic:

Paulyoung666 - according to streetmap, there's quite a few places called Langley... :)

Langley, Derbyshire [City/Town/Village]
Langley, Slough [City/Town/Village]
Langley, Kent
Langley, Gloucestershire [City/Town/Village]
Langley, Durham
Langley, Shropshire
Langley, Rochdale [City/Town/Village]
Langley, Warwickshire [City/Town/Village]
Langley, Surrey [City/Town/Village]
Langley, Cumbria
Langley, Kent [City/Town/Village]
Langley, Essex [City/Town/Village]
Langley, Sandwell [City/Town/Village]
Langley, Cheshire [City/Town/Village]
Langley, Devon
Langley, Devon
Langley, Northumberland [City/Town/Village]
Langley, Hampshire [City/Town/Village]
Langley, Shropshire
Langley, Oxfordshire [City/Town/Village]
Langley, Devon
Langley, Hertfordshire [City/Town/Village]
Langley, Moray
Langley, Somerset [City/Town/Village]
Langley, Hampshire [Town]
Langley, West Sussex [Town]
Langley, Kent [Town]
Langley, Slough [Town]
Langley, Hertfordshire [Town]
Langley, Essex [Town]
Langley, Warwickshire [Town]
Langley, Cheshire [Town]
Langley, Derbyshire [Town]

Re: Internet Keeps going offline for a few mins
 

Hi, i live in scunthorpe as well and ive been getting the same problem since thursday, it hasnt stopped since, also in since yesterday its gotten worse. ive neva had problems like this before, since now theres 3 of us from scunthorpe, maybe ntl should really investigate this matter. its not spyware, adware virus or anything, coz ive tried the connection on a brand new laptop and still the same problem.

Re: Internet Keeps going offline for a few mins
 

where abouts in scunthorpe are u? if it turns out we live on the same street and our lil green junction box has been vandalised ill laugh my ass off :)

im just off Doncaster road

Re: Internet Keeps going offline for a few mins
 

lol, nah we aint on the same road, im on buckingham avenue, just off ferry road. the problem has gotten really worse now :mad:

Re: Internet Keeps going offline for a few mins
 

yeah its getting to the point, im hoping i will lose service all together. Then maybe NTL techs can do somthing about it.

Btw u wouldnt be the rooster would u :P

Re: Internet Keeps going offline for a few mins
 

Hi guys, I'm down the Berkley area, it's been crap for a while now. MSN don't stay connected for more than 2 - 3 minutes, online gaming is a joke ( spawn, run for cover, ping out, die) :banghead: I got so wound up with not being able to contact NTL that I sent a complaint in ( *cough* rather hastily written .... ooops :blush: ) No reply yet, mebbe they're still trying to decipher some of the words lol. I ended up ringing the support number (0845 whatever) and a guy named Andrew told me there was an issue with oversubscribing, which they are trying to resolve :rolleyes:
Sure hope its sorted soon cos the wife keeps hinting at decorating :Yikes:

Re: Internet Keeps going offline for a few mins
 

oversubscribing lol! wots their next excuse?

nope i aint no rooster :)

Re: Internet Keeps going offline for a few mins
 

next excuse ?? hmmmm Global Warming ;)

..... the way things are going, oversubscribing is something that NTL may not have to worry about :geez:

Re: Internet Keeps going offline for a few mins
 

From what the guys said, it does look like your local UBR's are oversubscribed. I'd keep ringing them up reminding them that this issue needs solving asap.. I think JANoob may be able to help if he drops in, but hopefully CS will see that some engineers get it sorted asap.

Re: Internet Keeps going offline for a few mins
 

i dont think its an over subscribed ubr.
there's not that many people in scunthorfpe that use nTL.

if it was oversubscribed why was it fine up until thursday?
surely it would have been a gradual thing?

what ever it is its only been since thursday, as up until then ive had no problems.

Re: Internet Keeps going offline for a few mins
 

Not sure, maybe they were rebalanced on wednesday night or something and you ended up with more users on your channel? I believe they rebalance the UBR's every so often so as to even the load, so to speak. Maybe beforehand you didn't have many people on your channel, and with the rebalance you now have a few more, some of whom may be heavy downloaders thus robbing all your bandwidth. But, I could be wrong :D:confused:

Re: Internet Keeps going offline for a few mins
 

its weird because some sites just timeout completely, like dns problem.
others sites (like this) are fine.

ive tried cs a few times today but cant get through at all.

Re: Internet Keeps going offline for a few mins
 

Cheers STEVE H, any help is appreciated 'cos it's getting real bad over here. I've got withdrawl symptoms ..... and she's talking about buying WALLPAPER tomorrow fer crying out loud !! You gotta help me out of this one :bigcry:

edit: I get pages not loading on this site Jarvvo, I need to keep hitting refresh until it loads properly

Re: Internet Keeps going offline for a few mins
 

I'm experiencing similar symptoms up here in Ellesmere Port and have been for a day or two. I doubt its oversubscribed UBR's round here because I'm not sure any one else knows what the internet is and we have a very nice ex nynex network ;)

Re: Internet Keeps going offline for a few mins
 

this site works.

so does google and ebay.

but thats about it for me.

hotmail,msn, microsoft.com,ntlworld are dead and so is ntl email.

Re: Internet Keeps going offline for a few mins
 

really strange jarvvo, :shrug: I've got no ntl mail working, but hotmail is ( aint it strange how all that useless junk stuff manages to get through lmao) and msn is almost instant disconnect

Re: Internet Keeps going offline for a few mins
 

:D guess wot live in Scunthorpe aswell, and my internet has been on and off since Friday night. Its driving me crazy. I get about 1-2 mins of gameplay on CoD and its "Connection Interrupted" MSN signing out Blah Blah, all the rest of it.

I'm just off Westcommon Lane, So is it a Green Box issue?

Re: Internet Keeps going offline for a few mins
 

Hi Goo, welcome to the Scunny gamers problem page lol
Its bigger than a green box problem m8, seems to be in patches nationwide.
Mebbe someone shoud ring Bill Gates and ask what the h*ll was in the last critical update hehe

Re: Internet Keeps going offline for a few mins
 

lmao, I really hope its up again soon. I really am going CrAzY :scratch:

Neva had problems like this b4, considering a new ISP as they may be able to get me hooked up to the net again b4 ntl resolve the issue. :Sun:

Re: Internet Keeps going offline for a few mins
 

Yeah I started thinking of changing provider, but to be fair to NTL this is only the second time in 3 years that I've had a problem thats lasted more than one day .... and if lots of folk leave, it means I probably get a more stable connection :D

Re: Internet Keeps going offline for a few mins
 

OK....

There's no oversubscription there that I'm aware of - there was an issue affecting Scunthorpe which should now be resolved.

If still experiencing issues tomorrow morning please let me know, however I can tell you that one of the links between ubrs and the rest of the ntl network was having some issues, and symptoms of this would have been:

1) slow / intermittent browsing
2) packet loss while gaming / high pings
3) slow internet generally, timeouts on websites, email accounts
4) sub-standard speed uploads and downloads.

This should now be mitigated.

Re: Internet Keeps going offline for a few mins
 

Im also in the same street - Hello Dude

Re: Internet Keeps going offline for a few mins
 

maybe its coz of this bad weather we been having in scunny, its seems to be sunny everywhere else but here :mad:

Re: Internet Keeps going offline for a few mins
 

lol, u live in the same street! scary!

Re: Internet Keeps going offline for a few mins
 

I have the same problem here in macclesfield :(

Re: Internet Keeps going offline for a few mins
 

well hopefulyy it will be fixed when i get home this evening.

:D

Re: Internet Keeps going offline for a few mins
 

the connection has improved than before, i can stay on at least 5-10 mins before i get booted from game servers and msn messenger. yesterday i used to get booted from msn before ive even said hello to anyone! the problem is still there but not as worse as yesterday

Re: Internet Keeps going offline for a few mins
 

Hello fellow Scunthonians. Yep I am having lag outs every 5 mins since friday, spoke to customer services last night and he eventually said "yeah its a known problem thats been reported a few times, an engineer will fix it shortly" For the rest of last night it was as bad as ever. Just got home for my lunch today and it seemed allright after doing a few web sites, not tried any games yet. So I think, yeah they've sorted it, and I go to load up this forum to check and net hangs for 25 seconds and get site not found. Eventually the page loads so maybe I spoke too soon.

Re: Internet Keeps going offline for a few mins
 

Just tried a medal of honour game server and five mins from entering the game it lags out. So they definately have not fixed it.

Re: Internet Keeps going offline for a few mins
 

Yeah, although its not dropping frequently/long enough to upset webbrowsing as much as yesterday , its still kicking me from msn messenger and from online games servers after only a few mins, making it totally unplayable.

At least my left mouse button isnt getting hammered on refresh button now :)

Re: Internet Keeps going offline for a few mins
 

Yeah got up this morning... well afternoon. Went on MSN and all was well. Went on CoD for abt 1/2 an hour... but thn :( "Conection Interrupted" thn did it 1-2 times more. But it has definatly improved, but still no good for clan matches...

5th day now and still unfixed.... :td:

Re: Internet Keeps going offline for a few mins
 

Can I ask if the Support team (on here i mean not the doods sitting on the phone) know what the problem is/was. You said there was a problem in the Area but never actually said what.

Now still today MSN goes on and offline as before (soon as i start chatting), even had trouble sending a small file to Webspace (NTL) - it disconnected that many times.

At least when the lights go off - you know where you stand, when they go back on your laughing. Is there a router thats a bit flaky or something? Im tempted to rin support again but they dont really sound like they know what they are doing - i probably get a enginner to come out and check my setup (though they never make it) - so any news please - cannot do anything with the connection atm the way it is.

Re: Internet Keeps going offline for a few mins
 

ooo good news .
It seems everything has now settled , and after one last CM reboot all's fine again!

TY NTL techy peeps


Would like to know what was wrong tho, incase it happens again. So i wont have to spend an hour going round in circles on CS.

Re: Internet Keeps going offline for a few mins
 

Well I 've just had a quick 10 mins frag on Spearhead with no problems (apart from some wierdo with a rocket launcher that just wanted to try and kill the pidgeons on the roofs ? :shrug: ) Browsing, EMail and msn seem ok so thanks to whoever did whatever whenever :D

Later guys, I've got to go and hide the paint and paste gear now ;)

Re: Internet Keeps going offline for a few mins
 

yep, everything is back to normal :)

good work ntl techy team :) job well done! :tu:

Re: Internet Keeps going offline for a few mins
 

cheers ntl support :)

everything seems fine tonight

:D

Re: Internet Keeps going offline for a few mins
 

Yeah nice work JANoob ;) Glad to hear that most peoples problems are sorted :)

Re: Internet Keeps going offline for a few mins
 

:( i think the problem has returned :(

Re: Internet Keeps going offline for a few mins
 

Hi, im in Scunthorpe too, its 1.55 pm and problem seems to be back for me

Re: Internet Keeps going offline for a few mins
 

oooh its back again :)

exactly same as b4

<cries>

well at least i have u guys as company this time !!

Re: Internet Keeps going offline for a few mins
 

Yup, its back for me as well :rolleyes:

Re: Internet Keeps going offline for a few mins
 

Its been like this for almost a week for me.
glasgow area

Re: Internet Keeps going offline for a few mins
 

hi and :welcome: to the site , i assume you have been onto ntl c.s. about it ;) :D

Re: Internet Keeps going offline for a few mins
 

Same problem on Teesside - for at least a week.

Phoned SC the other day and got the usual Spyware line.

Re: Internet Keeps going offline for a few mins
 

hmm i hope it gets sorted soon, last time was nearly 5 days of crap, and two CS calls that ended with the "your pc must have a virus or spyware program installed".
I realy cant be bothered to go through that again, Is there any chance of Jan00b giving me more info so when i call cs I can get around their blatant fobbing off?

Re: Internet Keeps going offline for a few mins
 

sure have m8, i used to be on the old forums b4 i lost the password :p

Re: Internet Keeps going offline for a few mins
 

Has this got something to do with the Planned maintenance thats going on nationwide ?

Re: Internet Keeps going offline for a few mins
 

I would like to re-open this Issue as yet again its happening.... bahhhh

MSN Keeps going offline, Web Browsing erractic, powered down modem las night (SB4100) and failed to get a link, back on this morning though. Downloads Failing half way through, online games lagging out at random times etc as before really..

Can I ask , is anybody else in my area having this problem again?? ANy idea how they fixed it last time and if so can they sort of fix it again?

Thanks

Re: Internet Keeps going offline for a few mins
 

I have had similar experiences I am in the PE27 3 area of the country, there has been a trail to even attempt to use BB in the last 7 days. I am now at least back on the network although still unable to do anything with it.

I download a 5mb file, all looks good, full speed till past 1mb then the speed drops like a stone. I run a ping at the same time and just get request time out. The download then timesout and im unable to do anything from 1s to 20 minutes.

I believe in having my system up to date with patches and even trying the XP SP2 I dare not even risk, What will happen next is I am sure this will continue into the following week as faults do not fix anything over the weekend.

Re: Internet Keeps going offline for a few mins
 

Yep, problem has returned here for me as well (Manchester). Stuff I'm downloading seems unaffected so I'm not sure I'm literally being cut off? BUT, Yahoo Messenger and MSN will lose connections and the reconnect. Same with Soulseek (music share prog). Browsing gets erratic though. It's weird how the connection drops on some things and not other.

However, last night I had to reboot my modem 3 times as I completely lost my connection. It's a nuisance if you are downloading something overnight only to find the modem has gone down at 2 am or whatever.

The other probem is far more annoying though. Makes having a conversation on MSN very hard

Re: Internet Keeps going offline for a few mins
 

Ive mentioned this in several threads, and tech supports ideas on fixing it did no good.
The connection is erratic, occasionally disconnecting and reconnecting WITHOUT re-booting, up and down spikes and browsing is problematical.
E-mail status says fine but as usual , it is'nt.
NTL and online gaming are not related in my house either. :(
Sooner go back to 1 meg, no problems then.

Re: Internet Keeps going offline for a few mins
 

Well as per my first post you will see that We had a problem in the DN POstcode area which was pushed aside by support (phoning them) as it must have been the pc at fault, the router and god knows what else. Now MSN is flaky best of times so cannot just go on my MSN problems. I checked the status page and no signs of any problems that mighr effect my area - i was just wondering if the people in my area are expericeing the same problem again, then whatever they did to fix it last time, they can do again.

It might just be a whole internet problem for all I know, it so hard to pin down these faults and even bringing up this site took me a fair few times as it just cannot find it but eventaully it does.

I did the normal rounds of checking various things such as

• Download from a UK FTP Server using FTP Client
• Playing various servers on various games to rule out a individual problem with one server or link.
• Trying varoius machines (i have about 6 i think) to make sure it was not machine related in any shape or form.
• Tried with and without the two routers i have to take them out of the loop.
• Changing IP by forcing MAC Change and chaging Channels in case one was flooded..

All to no avil basiaclly

Re: Internet Keeps going offline for a few mins
 

Is there any information that we can give the TS peeps something to help em actually fix the issue (something from from robin's diag proggy or modem log file). Any techies wanna give us some clues as to how to help us get our lines fixed. As some of us are approaching our second week without a usuable service.

Any help appreciated

Re: Internet Keeps going offline for a few mins
 

Well as its intermittent, its like taking your car to a garage and saying its misfiring at times, but not all the time. If its ok when you take it you wind up looking a *%$*.
If it totally breaks down, its easy to find, otherwise its the sort of state we are in now.
When the TS guy tested mine it seemed ok, but only an hour ago this page took ages to load, and so did many others. :(
Now its fine.

Re: Internet Keeps going offline for a few mins
 

Another one here: I've just moved to the Scunthorpe area, and found the exact problem everyone else in this thread is getting is happening to me since yesterday.

Other than the almost constant (connection stays up anywhere from a few seconds to a few minutes at a time) connection failures, I've noticed something else. Last week I upgraded to the 1Mb (1.5Mb now, I suppose) service and all was fine. After yesterday's connection nightmare, I checked the modem's status pages this morning and found that I've been put back to the 750Kb service! I then tried upgrading to 1.5Mb again but couldn't as the site said that I was already at that level. Hmm.

This suggests to me that NTL sees that my modem's speed is under what it should be (eg. not 1.5Mb), and so keeps rebooting it in order for it to get the new config file from the uBR. I'm guessing that if my modem was at 1.5Mb, then the reboots wouldn't be happening.

Just all guess work, really.

Re: Internet Keeps going offline for a few mins
 

Me getting it again in Scunthorpe :mad:

Re: Internet Keeps going offline for a few mins
 

Scunthorpe here as well. Yes it has definately started again, extremely annoying. As I use BB mostly for online games its pretty much useless for now. Please tech guys, sort it out.

Re: Internet Keeps going offline for a few mins
 

:welcome: to the site BootBlock :)

what proxy do you go through in Scunny?

http://www.nthellworld.co.uk/home?nav=tools&exec=proxy

will tell you. ;)

- Grimsby/Cleethorpes is proxied via Nottingham & seems to be working ok. :)

Re: Internet Keeps going offline for a few mins
 

You are using a new style proxy, cache5-nott.server.ntli.net.
This is a Nottingham proxy.

Its not just the proxy though, we had this problem before (see start of thread) thats before the 1.5mbit upgrade and eventually someone, somewhere done something and its fixed it for AGES......

Online Games? You can forget about these as the connection dies and them comes back but by then you have either lagged to death or been kicked. The way I knew it was actually loosing connection (but light staying on as such) before was i tried a FTP server to get ONE file from a person - this process took him a long time as he kept timing out.

Can someone in the know not add something to server status to say there is a problem again in scunthrope area? Nothing on there at the moment apart from Southampton...

Re: Internet Keeps going offline for a few mins
 

yeah that's the same one I get reported - thanks :)

Re: Internet Keeps going offline for a few mins
 

:welcome:

If they've put you onto a lower tier (750k), yet you are still paying for 1.5mbit, then you really should phone ntl.

There's a list of phone numbers (tech support, CS, etc) here: http://www.cableforum.co.uk/board/sh...ad.php?t=10350


Customer Services closes at 8pm, but Tech Support is open until midnight.


As for the general Scunthorpe problems, hopefully JustAnotherN00b or one of the other helpful ntl people will see this thread & be able to help you all out.

Re: Internet Keeps going offline for a few mins
 

Hi Homealone!

Like Mauldor, it says I'm connected via the Nottingham proxy:

Although last week the proxy (uBR?) had scun in it when I connected to a friend's game server.

I moved here from Grimsby, funnily enough; but weirdly I was connected to the Leeds uBR for some reason while I was there, having been on the Grimsby uBR for around about a year or so.

Compared to yesterday, the problem today seems to be even worse. I can't even view sites without them stalling part-way through. Gaming and voice chat are, of course, completely useless.

I don't think there's any other information I can add other than to say that I think the CM reverting back to the 750Kbps config a few days after I upgraded it to the 1.5Mbps service may play a fairly big part in this. Has anyone else had this happen?

Re: Internet Keeps going offline for a few mins
 

Unfortunately I'm not the account holder, and getting the actual account holder to phone up is a nightmare. He doesn't like talking on the phone.. oh, wait - neither do I. But I said I'd explain the situation to tech support as he doesn't have a clue about it (he just views sites and thinks the stalls are a general NTL thing; I on the other hand do all sorts of stuff..). Gagh.

Re: Internet Keeps going offline for a few mins
 

Could you get him to phone up, & then get him to ask Tech Support to speak to you instead once he gets through? [or get him to give you the account information so you can phone up?]

As for your question about whether anyone else has been put on the wrong speed....Here's one I remember: NormCash was put on the 150/300k service instead of having his 600k service upgraded to 700k (see here & earlier posts). A phonecall to Tech Support sorted him out.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Example IP addresses from those who are suffering the issues of connections intermitting please *dives for cover from stream of PMs*

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Me please, me, me, me me me me .................. ;)

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

As a suggestion - maybe look through the logs (tech support this is) and look what was the problem last time as the problem is the very same, Modem Staying online etc but Intermittant connection problems.

If it helps any I am still on 1.5mbit and have not reverted back to 750 as per others, started happeneing about 2-3 days ago now (first thing i noticed of course was MSN keep going offline).

My Guess is a router or whatever you have in the path is faulty and maybe it was replaced thus fixing it, then somebody in there wisdom installed it back in?

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Quick vouch for JAN -

JustAnotherN00b does indeed work for ntl, & is always very helpful, so it is perfectly safe to PM him your IP address & so on :)

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Could I also take your credit and debit card numbers, complete with any PIN codes, and verification codes on signature strips please, so that I can diagnose any possible faults with these too.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Right then!

I finally managed to get to speak to someone at Tech Support, which took an hour in total. Forty minutes of that being on hold.. doh. But anyway, I explained about the downgrade (they said as far as they can tell I should be on 1.5Mbps) and the connection problems.

To cut it short: they put me back at 1.5Mbps and.. it fixed it! For a while anyway, as I just this second got booted off of MSN. When they bumped the speed back up, I was able to view websites and downloaded the DirectX runtime without any problems.

When this problem originally started on Thursday, the day before I kept getting kicked out of MSN but was able to use voice chat, play games, etc, without any probs. So going on that, I assume Bad Things Will Happen(TM) tomorrow and Really Bad Things Will Happen(TM) on Monday.

Oh yeah - my IP address is 81.108.83.*, by the way.

Edit: Forgot to say, I'm still at 1.5Mbps. I wasn't able to connect to the modem's status pages (is the silver Ambit a budget CM or something? Its status pages make me vomit blood everytime I see them) all today until I got whacked up to 1.5Mbps. My diagnosis of the whole situation is: Summat's knackered, mother.

Edit 2: Also forgot to say that tech support said absolutely no-one else has reported this disconnection problem except for me. So I got the standard "It's your (crap) router!" about nine times.

Oh great - got booted out of voice chat. Yep, it's definately screwed again. :mad:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Have had reports from 3 different areas, 2 diff uBRs on Scunthorpe and Manchester.
Please advise those with cpcx-scun1-x-x.nott.cable.ntl.com type addresses if this is resolved?

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Well i spoke to a decent chap who said others HAD reported this problem [manchester] he spoke to a senior guy who had also heard of it.
He said if what we tried worked, would i post it. I gave him these threads to browse, but unfortunately it did'nt have any effect.[ the ideas, not his reading btw]
Ive been using it today and its been fine, its really annoying at times. ;)

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Same here, Rone. I spoke to a decent bloke, although IIRC he said no-one else has phoned in about this, and I also told him about this thread (but he found it on his own pretty quickly), but it didn't give him any new ideas.

If you are experiencing this weird "disconnection" problem (seems more of a stall to me?), then please phone up NTL tech support! Tech support said the more people that phone, the more chance there is of tracking this problem down. And as only two people - including me - have phoned, it ain't looking too good.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Rang Tech Support and reported @ 8:30pm tongiht....
She told me that its effecting more than 1000 people and is on the list of things to fix as it were....

Told me the problem is a Oversubscribed UBR (if thats the right word) and re-seg will take place between now and sometime next week and will eventually sort itself out.. Running docs Diag to see if i can find a nice empty channel to jump too :)

Ok docs Diag Output:

UBR 10.138.40.0 at 2004 Aug 14, 21:23
Channel Freq Max Usage Users Min Ave Max
MHz kbps kbps ms ms ms
Dnstr 1 402.75? 30342 11421 408 15 49 406
Upstr 1 32.8 2560 140 53 16 52 360
Upstr 2 36.0 2560 91 22 31 37 78
Upstr 3 34.4 2560 422 36 15 51 391
Upstr 4 32.8 2560 815 95 16 56 406
Upstr 5 40.8 2560 327 103 15 52 266
Upstr 6 39.2 2560 167 99 16 38 79

Im on Channel 5 btw...Now Swapped to Channel 6 to see if that gets any better..

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Not sure if this is related, but only tonight, the data light on my modem is constently flashing as is the wan light on my router, but im not sending or receiving any data.

Normally I get the odd flashing every few mins

I dont have anything except this open.

Its causing slow browsing & online gaming is impossible.

Im on the 1.5Mbit service

Edit: I think I know why now, seems NTL have moved me from the Nottingham server to the Leicester server, so I now have a Leicester IP & proxy which I wasnt & have never used since the years of having BB :(

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

the issue was finally raised as an issue by the FMT on your ubr bootblock, i actually had one other call with the same issue as you which i again chased up with senior techs before they said ok there is a problem and it is now a reported fault

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Many thanks to all concerned - I want to thank the forum as this way we can get a good feel if more than one person is effected rather than just hoping people will call up as not everybody does, i know i was not going to bother as i know what i was going to go through, router not allowed, must plug into a pc on its own and all that.

Seems the advice of overcrowed UBR does not seem to be the case from my docs diag though i could be wrong. It would be nice to not only see a fault on Status page but also the resoloution as well - could be handy for future probs the same you see..

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

the fault only states packet loss on the UBR, nothing about over utilisation (aless the fault was updated after i left work at half eight)

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

They let you go home as well??? :D

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Er.. it's fixed! For me, at least. Although I have no idea why. I don't know if NTL did something, or if slapping the modem and router about a bit did it. I doubt what I did below did something, but I thought I'd mention it anyway..

I unplugged the CM from the router and turned it (CM) off for a minute while I got the USB drivers ready for installation. I also turned the router off. I plugged the CM back into the PC again but via a USB cable this time. Installed the drivers, and restarted as the connection seemed dead. PC rebooted, but connection was still dead. I decided to leave IE to do its crappy Detecting Proxy thing which never seems to work and bugger off for about ten minutes.

I came back and finally I had internet access again. I jumped onto a Ventrillo voice chat server and stayed for a while. No disconnections! My IP address had changed, but not by much: very last digit went up by 2. Uh.

Then I ripped out the yucky USB connection, turned CM off, plugged the CM into the PC directly, turned CM on again, and made Windows hand out a dynamic IP (I normally use static IPs on the LAN). Connected again to Ventrilo and it didn't disconnect at all. Things are looking good.. except for the router. I need to buy a wireless router anyway, so it wasn't so bad after all.

I then added the router back into the setup and it's been working fine ever since!

It can't be a lose connection because either the connection would be On or it would be Off. Anyway, Windows didn't complain about an unplugged network cable. The router could've been b0rked somehow and the power down fixed it. Hell, even turning the CM off for a while may have sorted it out. I had a Motorola SurfBoard 4100 at my old place, and so don't really have any experience with the Ambit.

But one thing: how come other people are getting the same problem? I can only really put it down to NTL having done something about it.

Hey Nostra - thanks for your help on the phone! Did that other person that called you have the exact same problem as me? If so, then thanks to you and whoever else sorted the problem out.. for me, anyway. ;)

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Wow... glad I'm not the only one, actually.

I'm having exactly the symptoms JANoob described on page 3...
In fact...they are so exact it's almost scary. Woo. Hm.

However, I am not in scunthorpe! *shock*

I'm in Oxford, and I've been having these problems for a few months now (I've been so damn busy, I havn't had chance to do anything about it).

I'm using an old Terayon TJ210, which my friend reckoned might be causing the problem (he was switched to an Ambit and stopped having similar problems, but I'm not sure whether it's the amazing fix he thinks it is)

Once again, the connection drops but all the normal lights stay on.

Here's some exciting DocsDiag information, just in case someone is interested...

Hrm. That's about it really.

If someone could help or advise or anything, it'd be greatly appreciated. My younger brother is a gamer and I'm sick of him whining at me :D

Cheers

-TheAdmiral

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

it was EXACTLY the same issue as you even down to there being no packet loss to the Cable modem.

apologies for the small reply but on holiday from ntl for a couple of weeks and away from home having to make do with 9.6k internet via mobile

there was a raised fault reported on your ubr as a result and to be honest i left before a resolution was found... so im not sure if was has even been found... but it sounds like it has :)

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

1st 128K took 1109 ms = 118189 Bytes/sec = approx 983 kbits/sec
2nd 128K took 688 ms = 190512 Bytes/sec = approx 1585 kbits/sec
3rd 128K took 718 ms = 182552 Bytes/sec = approx 1519 kbits/sec
4th 128K took 735 ms = 178329 Bytes/sec = approx 1484 kbits/sec


My 1.5 [on a really good day] meg is spiking like *&^%



Sun, 15 Aug 2004 19:00:10 UTC
1st 128K took 719 ms = 182298 Bytes/sec = approx 1517 kbits/sec
2nd 128K took 703 ms = 186447 Bytes/sec = approx 1551 kbits/sec
3rd 128K took 938 ms = 139736 Bytes/sec = approx 1163 kbits/sec
4th 128K took 500 ms = 262144 Bytes/sec = approx 2181 kbits/sec



So is it over subscribed or has the "free upgrade" lol been a total waste of time?
I,m really getting to the point of junking the lot.
What is really annoying is, i have given up gaming , ntl is useless for online gaming, but now browsing is almost totally useless, the e-mail is the joke of the inet. :(

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Well for me, it seems to have solved itself as others have posted here, MSn Stayed online, Gaming was fine last night, downloads making it all the way to the end and all web pages coming up straight away.

All I have done myself is change channel to 6 on SB4100 and forced a IP change by changing my MAC Slightly on my CM (only Way i know how to get a different IP)..

Not tested extensibly in any shape or form but seems ok at the moment..

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Well my problem is going to be "escalated" and someone is going to ring me today.
At least when it was tested last night, the guy was pretty dismayed at my connection.
So thats 2 of us now. ;)

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Hi,

I also have a simular problem, apart from only way to get internet to work is to use a proxy server.

ive tried refreshing the connection useing the windows xp feature which brings up an error

https://www.cableforum.co.uk/images/local/2004/08/8.jpg

i also tried useing the ipconfig /renew fuction which dosnt work for me either, ive also tried reinstalling drivers, unplugging modem and leaving it for a while all with no luck, modem i use is the terayon tj210 and i'm on 1.5mb package and live in Nottingham area. if any one can help me i would be so greatful

ty.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

:welcome: to Cable Forum, Eggo.

If your internet connection is fine while using a proxy, but dire otherwise, then I'd guess the problem is with the local transparent proxy NTL forces you to use. Renewing your IP lease would have no effect if this is the problem, I'm afraid, and nor would reinstalling your drivers etc. Manually specifying a proxy server is the only way to get past a b0rked transparent proxy, AFAIK. If you were finding your service was useless no matter what you did, there could be all manner of things wrong which people more technically minded than me would have to advise you about.

Have you contacted NTL at all?

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

thanks for the fast reply and for the welcome,

no i havnt contacted ntl yet, as i thought problem might had been something small that i had overlooked, but it sounds pretty bad so i will have to get me step dad to give them a ring once he arrives home.