User name and password????
 

Re: User name and password????
 

I will try and sort this for you.

It sounds as though you're in an ex-cable & Wireless area, if so, then I can help.

PM me your account details and I'll look into it for you.

Re: User name and password????
 

this is happening because you have changed the device you are connected to the STB, it needs to register the computer again with ntl.

You would have been given the username and password on your first registration, but if you don't have these details then you need to speak to ntl.

try calling t/s on 0845 650 0125... no calls waiting at the moment because of the football ;)

as soon as you have the details fill them in and it will then register the computer with ntl

hth
MB

Re: User name and password????
 

what should i say when i ring up and what info will they give me?
also would it still work as they connected the internet to my old pc, but i got a new one and i am using it on the new one

also would it benefit me in any way changing to ethnet than usb?

Re: User name and password????
 

They will give you a PID number and a password.

When you try to get on the web, you should be presented with a 'Computer provisioning log on screen'. If you don't get that, try typing
start.ntl
in the browser's address bar. then just follow the instructions on screen.

Ethernet is generally more stable and a teensy bit faster than USB (though the average user is unlikely to notice the speed), but if it's working fine as it is, then leave it.

More info on ethernet here:
http://www.ntlworld.com/ethernet/

Re: User name and password????
 

ooh cool ill give them a ring tomorrow cos my mams not in at mo and she knows account stuff lol id give them u but it says dont give them out! do you work for ntl or something?

Re: User name and password????
 

hey and thanks for all the help, i appreciate it!
the dam [EDIT: No Need for bad language] didint give me my username and password **crys** lol

Re: User name and password????
 

no need for the abuse thank you. The data protection act says that information can only be given to the account holder subject to satifying of certain criteria.

I am sure the "******" had a good reason for not giving you the infromation- infact your PMs to me confirmed to me that you were not the account holder, how would your feel if someone broke the law and gave your personal information to someone else?

no need of the abuse, it is people like you who tempt me to leave this site. I am not going to break the law so i can help one person who i don't know from adam.

MB

Re: User name and password????
 

Even if they did give you the account number and address you should STILL not divulge passwords etc. You should validate the persons identity using information that is not printed on the bill. For example a telephone password, mothers maiden name or the answer to a secret question.

Otherwise anyone could pick up an NTL bill and then get access to that persons account.

Re: User name and password????
 

Re: User name and password????
 

omg cant some of you just liven up a bit y take things so seriousley!!
was you trying to tell me that i cant do anything about this because my mum is the account holder?! wel thats wrong cos iv rang ntl plenty of times stating that im her son! jesus man y take things so seriously??

Re: User name and password????
 

Because when you signed up for this site you agreed not to post in the manner you did above.

Re: User name and password????
 

as if people read them things!! man anyway you cant define a word like that, just because some people wont like that word dont mean its wrong to type it! a word is a word it can not be classified

Re: User name and password????
 

If you speak to us at tech support then we'll help anyone with a problem, not just account holder, but wont discuss anything account realted with anyone but the account holder.

The guys are not taking things seriously, they are answering you in a mature manner. You may need to grow up a little before posting in adult forums?

Re: User name and password????
 

i have nothing against you people i think your all great but just because i hit a tiny side of you that triggers you not to like me doesnt mean its right for you all to turn against me, i have done nothing to harm you!!!

Re: User name and password????
 

Everyone is not turning against you, its just the way you reacted to having your post edited by a mod for something they dont think is suitable for thier forums.

Just relax on here a little more, and post a little more sensibly and youlll get on fine :)

Re: User name and password????
 

well isnt it strange that when i rang ntl last time when there was a problem they helped me, they rang me on my mobile phone and helped me with the internet and that included account details as long as i have permission and i have proof of that they dont seem to mind!!
and also that word i used was not related to you at all, so why bother about it?! i was purely nice to everyone before, and i continue to do so!!

Re: User name and password????
 

no i want to have a sensible discussion about this. it isnt the fact that i was bothered having it edeted it is just when he eddited it he seemed to turn against me!!

Re: User name and password????
 

may i ask what is the difference in using a "swear" word, and using a word in thedictionary?

Re: User name and password????
 

Seems like trying to give you good advice falls on deaf ears

Ill leave you to it

Good luck getting banned from the boards

Re: User name and password????
 

i may i just say something....

you cant go around 24/7 censoring everything in the world so people can not see it, soon lots of things will be accepted. im not saying this is right or wrong i am just saying it because this will happen and that theres more to life than censoring words. and i understand that that is the forums t&c, but i have done nothing to go against that only by accident that i misspealt a word!! or used a word that can be found in a theasourus. people do things in life that they wish they didnt but it still doesnt mean they should be neglected, or turned away... furthermore they should be helped and encouraged not turned against!! and i would like to be friends with people on here but because i wrote a word that is neglected and i gave my own opinion that isnt going to stop me

Re: User name and password????
 

please close this thread before more people leave the forum!! Its this attitude that makes people want to leave

Re: User name and password????
 

its not just one word, its your whole attitude. People are trying to help you and you ignore their advice. If you dont want to listen dont ask questions

Re: User name and password????
 

Have a read of this Data Protection Act

this is why i will not give you the account details. As i said in my earlier post, i am not going to risk my job and an unlimited fine for acting illegally. Someone else may have discussed the account details with you, that is their problem.

I find your abuse of staff unnecessary- how would you like it if i started dishing out your personal information to other people?

Why don't you just get your mum to ring and stop moaning on here about it.

MB

Re: User name and password????
 

what?i have not even discussed account details with you where has this came from?

Re: User name and password????
 

i want to know where this "discussing account details with you" has come from? i didnt mention ANYTHING about account details untill you started talking about them

all i asked in this thread was what was the matter with my internet because i could not connectect through ethernet... i never asked for anyones account details, i never asked if someone could do it for me, i never told anyone the account details i dont see where all this came from!!! look and re read the thread someone has got it wrong somewhere down the line because i NEVER mentiond ANYTHING about account details!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: User name and password????
 

In your first post you said "i wasnt given a username and password " this is personal information about the account holder which you are not entitled too.

You are not the account holder


Well said MB. Your not the account holder, its not your service so get your mummy to fix it :)

Re: User name and password????
 

Oh My God grow up!!! that is not the point, my mum doesnt know anything about computers so she gives all info to me as i said earlier its called a family relationship!!! I DIDNT ASK ANYONE FOR THE DETAILS DID I? NO!!!

Re: User name and password????
 

M8

I think your forgetting you named the thread "Username/Password"

Have a read of my reply to your PM, and again, calm down with the responses, noone is trying to get at you, just have been trying to help all along, and the responses direct at you have only been prompted with your replys to a sensible suggestion.

Re: User name and password????
 

family relationship? remind me how that is relevant. you obviously didn't read the link i sent you to the data protection act. Find me the section that said information can be given to family members.

Re: User name and password????
 

You WILL change your tone or action will be taken against you.

Irregardless of what your mother does or does not know, SHE is the account holder and unless she contacts ntl directly and gives you permission to act on her belhalf, you do not have any rights in this matter. You don't seem to want to accept it but it's the law.

Re: User name and password????
 

Russ close the thread m8

Leave him calm down a little, and possibly understand he is only being helped not ganged up on.

Re: User name and password????
 

rreed87,

I suggest you go and calm down a little, before one of the administrators decides to ban you.

You have already been told your behaviour is out of order.

Re: User name and password????
 

Data protection act doesnt even allow husband and wife to be given each others information. Perhaps you should understand things before spouting off.

Re: User name and password????
 

already asked for the thread to be closed up ^^^^ a bit. If he doesnt want to listen to advice then whats the point of the thread.

Re: User name and password????
 

GARY all i did was ask was what is the matter with my internet connection?!!! i didnt ask for username or password all i said was what should i do... that is relivant to the thread from what i see!!!
br3ach they are ganging up on me i only asked a simple question! i could ask on another forum and there would be no problems...

so does this mean that i cant accept help for anything computer related if my computer is registered with someone else? NO!

Re: User name and password????
 

NTL advise about computer problems, they advise you on the internet connection. This is registered on someone's account. If you are not that person then they could be prevented from assisting you due to the data protection act.

All it would take is for your mother to write a letter to ntl saying she gives consent for you to act on her behalf, could you not arrange that?

Re: User name and password????
 

rreed87,

No one is ganging up on you. You didn't help yourself by being abusive to people trying to help you.

I suggest you read the DPA (data protection act) as suggested and also re-familiarise yourself with the rules of this forum.

Re: User name and password????
 

yes i understand that, but the advice given to you suggested that the problem was caused by the device that is connected to the service having been changed, as you dont have the username and password which you pointed out yourself you will not be able to reconfigure. Also pointed out to you this is information that is protected by the data protection act.

All people have done is advise you of the facts in an adult manner. However your reaction has been less than adult.

Im sure people are still happy to help you out, but i do thing the NTL employees (not me) that have tried to help you deserve some sort of appology and everyones opinion and input to your problem should be respected.

So why not calm down, and start again.

Re: User name and password????
 

rreed87 you will see if you read the thread over again that it started fine with TWO people offering their spare time whilst at work to help you out. NOONE ganging up on you then.

Then you returned to the thread posting a word that was not acceptable to the board. They removed it. NOTHING unfair there either, and they just gave you a warning that laguage cannot be used like that on this board as members of the board and youngsters here could be offended by it. PERSONALLY I couldnt care about the word, but there are rules.

Then everything got out of hand because of your immature and over the top responses to everyone elses advice on trying to calm you down.

Now this thread has just turned into one big argument and is getting nowhere.

Seriously m8, just let it drop and start a fresh.

Re: User name and password????
 

someone close this thread because i am getting fed up with arguing my case... i apologise to the people who deserve it

Re: User name and password????
 

Russ, the DPA does not require written authority for someone to act on their behalf. It is acceptable to have your identity validated by telephone and for you to give authorisation that way.

This would help sort the issue faster.

Re: User name and password????
 

you see it as an argument, everyone else sees it as a discussion of the facts

Re: User name and password????
 

br3ach i apologise for the word that people didnt like...
i just feel that when you have friends they back you up, and saying im new to the forum i dont know anyone, that when a mod or member dislikes something that is said they all join in going against the new person here, and everyone knows that is what happend. i didnt break the law no one did and i wasnt planning to! i just asked a simple question... FULL STOP nothing else, there is nothing to it now someone please close this thread

Re: User name and password????
 

He has appologised and as thread starter asked to close the thread.

Dont spur the thread on anymore ;)

rreed87, good job on starting a more mature approach m8 ;)

Re: User name and password????
 

I know but IIRC correctly this is the method that ntl recognise - they won't aceept the account holder giving verbal permission apparently - it needs to be in writing.

As requested.