Unacceptable Speeds
 

I live in Heywood, between Bury and Rochdale, Gr. Manchester, and my broadband speeds are getting unacceptable.

First of all, my download speed started at 89Kb/s.
Then it fell to 60Kb/s
then 50, 40, 30, right down to 20.

This has been happening for a few months now, but I have been biting my lip and trying not to complain. But I've recently got download speeds of 4Kb/s and this is too far.

My connection is (meant to be) 600k, and I do not have any other programs running which could consume bandwidth.

Does anybody know what the problem is?

Re: Unacceptable Speeds
 

Have you called NTL about this?

Re: Unacceptable Speeds
 

No, I thought I'd only resort to their 'customer services' if it's a life or death situation, I just wanted to see if anyone else was having the same problems.

Re: Unacceptable Speeds
 

Downloading from where?

Re: Unacceptable Speeds
 

Everywhere. I think the 4Kb/s low was when I was downloading from www.download.com

Still, the 20Kb/s connection is unacceptable on what is meant to be a 600k connection.

Re: Unacceptable Speeds
 

Call NTL. This is something that tech support should be dealing with. I would have called them weeks ago if I were you.

Re: Unacceptable Speeds
 

ok, thanks to anyone who replied.

Re: Unacceptable Speeds
 

Do this speed test, & post back the results now.

http://homepage.ntlworld.com/robin.d...speedtest.html

Re: Unacceptable Speeds
 

Do this speed test, & post back the results now.

http://homepage.ntlworld.com/robin..../speedtest.html


Mon, 21 Jun 2004 19:39:09 UTC
1st 128K took 2594 ms = 50529 Bytes/sec = approx 420 kbits/sec
2nd 128K took 7281 ms = 18002 Bytes/sec = approx 150 kbits/sec
3rd 128K took 6735 ms = 19461 Bytes/sec = approx 162 kbits/sec
4th 128K took 6218 ms = 21079 Bytes/sec = approx 175 kbits/sec

It starts off OK (but still not quite 600k) then gets worse.

Re: Unacceptable Speeds
 

Ouch :erm:

Are you sure you have no spyware etc on your PC/P2P software running (uploads wil throttle your downloads remember)

If you are all certain, then your only option is to ring ntl Tech Support (remember to take a name of the person's name/extension number that you speak to)

Re: Unacceptable Speeds
 

If it is a stand alone modem, pm me your postcode, house number and the mac address off the bottom of the modem and i will have a look at it.

MB

Re: Unacceptable Speeds
 

I'll scan for spyware in a second, thanks.

And this is an STB modem, unfortunately.

Re: Unacceptable Speeds
 

I don't discriminate, send me your IP address and will see what I can do.

Re: Unacceptable Speeds
 

:) As always willing to help. I would send the IP by PM to JustAnotherNoob. He has helped me on many occasions. :tu: JAN

Re: Unacceptable Speeds
 

If this needs a local visit pm me the details and i will visit :)

Re: Unacceptable Speeds
 

If you need some religious enlightenment, PM and I will sort you out....




Well, everyone else was offering to help, I thought I'd join in

Re: Unacceptable Speeds
 

What can I say if noone else can sort it Bills your man...

wouldn't take up Russ's offer unless you plan to take the devine route to sorting the STB and praying for lightening to strike some speed into it. :Sprint: away before Russ gets me

Re: Unacceptable Speeds
 

If you need another evil genius looking at it, feel free to drop me a note too, I have both SACMs and STBs within my ambit (har har har).