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-   -   Web Site not working via NTL?? (https://www.cableforum.uk/board/showthread.php?t=13484)

goldoni 12-06-2004 16:22
Web Site not working via NTL??
 
I have a problem with a web site I have done, in the way itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s displayed in IE6 running win XP. My ISP is NTL via a cable modem, the site was running fine until 1st June when I noticed that the main frame was being displayed without the main frames (header & side frame) The site has been generated in Front Page using front page extensions and is hosted by a third party company.



Some points I have noticed:

1: It views ok in win 98 and browsers below IE6 :)

2: If I go to a third party website that has a link to the web site it works ok in my browser and stays within the main frame. (Strange) :mad:

3 It seems to work ok on other ISP networks :confused:



Has anybody got any clues as to why this should happen, the only thing I can think of is that itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s the way NTL have cached the pages. :dunce:

poolking 12-06-2004 16:24
Re: Web Site not working via NTL??
 
Try a hard refresh (CTRL+F5).

goldoni 12-06-2004 16:47
Re: Web Site not working via NTL??
 
Been there and got the tee shirt and got the frame out of the main frame, only on NTL using IE6 with XP on my 2000 PC and 98 PC it's cool :(

TheBlueRaja 12-06-2004 16:59
Re: Web Site not working via NTL??
 
Make sure that its not cached locally on your machine - refresh the page with F5 when your on it.

Also, post the site name here so we can try and let you know if it is just an issue at your end - most of us are on NTL too.

Chris W 12-06-2004 17:24
Re: Web Site not working via NTL??
 
I spoke to the guy while i was at work about this.... it seems to be a problem with the browser on the machine, or something that has been cached there.

Goldoni, have you tried using a different browser on the pc that it is having problems? try downloading mozilla firefox (www.mozilla.org) and see if you get the same problems.

Just for the benefit of others here we have ruled out:
1. proxy servers
2. caching on local machine
3. problems with the site design
4. dns issues
5. spyware/ malware

and i have now run out of ideas.... :)

MB :monkey:

Paul 12-06-2004 17:37
Re: Web Site not working via NTL??
 
Merged duplicate threads and moved to Internet as this isn't an NTL problem.

goldoni 12-06-2004 19:44
Re: Web Site not working via NTL??
 
I have now downloaded Mozilla Firefox and all is well the site stays within the main frame, with that information it would seem to be a problem with IE6 browser but the strange thing being not for all the UK. A friend in Northampton has the same problem and is with NTL while another friend in Telford who is with BT on ADSL using IE6 it works fine,,the plot thickens. Its not just a problem with my PC either as I have asked loads of people in my area to check the site and the same thing happens, it only shows a frame if you use any of the links from the left banner,,these people are all with NTL and using IE6 on XP

The URL of the web site as some of u have asked is goldonian.org can you let me know if you have a problem with the frames??? win 98 with IE5 works ok

Thanks

Tezcatlipoca 12-06-2004 20:16
Re: Web Site not working via NTL??
 
Quote:
Originally Posted by goldoni
I The URL of the web site as some of u have asked is goldonian.org can you let me know if you have a problem with the frames??? win 98 with IE5 works ok

Thanks

Seems fine for me, goldoni.


Using Win XP & IE6, on NTL Broadband.

Rough.D 13-06-2004 08:29
Re: Web Site not working via NTL??
 
I am aslo having problems with sites with frames :( your one included that was the first time of visiting your site so it was not in cache.

I have had this problem for a bout a week now I asume it is a problem wihth IE 6.

Using IE 6 on win2k NTL BB

poolking 13-06-2004 08:32
Re: Web Site not working via NTL??
 
What version of IE6 are you using?

Rough.D 13-06-2004 08:58
Re: Web Site not working via NTL??
 
version 6.0.2800.1106
With updates SP1:Q824145: Q330994: Q832894

I will have a look and see if there are anymore updates

goldoni 13-06-2004 10:06
Re: Web Site not working via NTL??
 
Now this is getting silly, I have downloaded Motzilla Firefox ver 0.8.0+ and the site worked fine. I then downloaded the java scripts so the applets would work and guess what the site is only giving the one window leaving the header and side banner,,Dâ₠¬â„¢oh pull out more hair!

If I go to a third party web site that is listed on the Goldonian links page and use the link back to the Goldonian it works fine in both IE6 & Firefox. (is that a clue??)

My Mate in Telford who is on BT ADSL using XP and IE6 reports the site works fine showing the header and banner for all pages and then we have some of you on NTL reporting itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s working fine in some areas, but Rough.D in Swindon reports the same problem as me! (Put some hair back) plus he reports it started about a week ago.

So far I have had no reports from people on other ISPs with the same problem, it seems to be people on NTL in some areas also have the problem. When I was in Northampton last week I had the same problem, I was setting a friend up with a new computer and BB via NTL

I know enough about computers to be dangerous. HELP :Yikes:
PS Hope I'm posting to the right place?

poolking 13-06-2004 10:36
Re: Web Site not working via NTL??
 
Quote:
Originally Posted by Rough.D
version 6.0.2800.1106
With updates SP1:Q824145: Q330994: Q832894

I will have a look and see if there are anymore updates
According to your list, I would say you are missing the following patches:

Q818529
Q822925
Q828750
Q837009
Q831167

Are you using XP?

Rough.D 13-06-2004 11:03
Re: Web Site not working via NTL??
 
It looks as if I am two short on that list thats the last two

Q837009
Q831167

I do not belive these updates will cure the problem :(

I am running win 2k with service pack 4
I do however think it is a problem with ie itself I have done a search for this problem to no avail :(

it is not nice when you are admining a couple of forums and you go to the admin interface and click in the left frame to do something and you get one page come up :( Constantly having to click the back button :( to enable me to navigate the site.

A right royal pain in the behind

goldoni 19-06-2004 08:21
Re: Web Site not working via NTL?? well it is now
 
After two weeks of formating the HDD reloading the OS then updating the OS, checking the HTML of the web site re-doing the main frame from new,,,,,,,,,,,Eureka I think I have solved the problem regarding framed web sites coming out of the main frameset.

The problem has been with the NTL home pages both standard and broadband they both have some script that changes the way the browser works, those of you who have the same problem must also use NTL as your home page so logically the ones who reported no problem do not use NTL as a home page. :td:

To overcome this problem that has existed for over two weeks, remove NTL as your home page and use the blank option or another web site of your choice as your home page. In IE5/6 click the tools menu then internet options, then in your temporary internet files hit the delete files button, another dialog box will open, click delete all offline content, press ok. While you are there check that the settings tab is set to about 80mb, this has nothing to do with the problem but will help to speed things up. When done click ok, close your browser, and then re-open. Go to a frame website and you will find like me it stays within the frameset problem solved. QED but it leads me to ask what has NTL done to their web site to cause such a problem?????? Also ban pop-ups ;)

Rough.D 19-06-2004 08:27
Re: Web Site not working via NTL??
 
Nice One

I just changed my home page to CF and hey presto the frame sites work :) :)

Again Nice one

goldoni 19-06-2004 08:39
Re: Web Site not working via NTL?? well it is now
 
I had CF as my home page but most of yesterday CF was not working??? Page could not be found. I hope NTL will be able to get a fix and also get rid of the pop-ups.


PS Can this now go back to itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s original thread,,NTL ;)

Chris W 19-06-2004 13:47
Re: Web Site not working via NTL?? well it is now
 
Quote:
Originally Posted by goldoni
PS Can this now go back to itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s original thread,,NTL ;)
Am still investigating, but have confirmed that it is an issue with the ntlworld.com homepage, specifically the java scripts that they are using.

I will update you when i have more information

MB :monkey:

goldoni 21-06-2004 12:35
Re: Web Site not working via NTL??
 
Now this is getting silly, I have just had a call from a guy at tech support who informed me that its the same if you view the BBC web site so I had a look and yes the frame site comes out of its main frame D'oh so now the BBC and NTL have built a new road and I have go to put some wooden blocks on my horse so he can walk without a limp double D'oh but the nice man from NTL tech support did say he will have a look and see if he can find a fix and will email me later "Watch this space"

Chris W 21-06-2004 12:46
Re: Web Site not working via NTL??
 
Quote:
Originally Posted by goldoni
Now this is getting silly, I have just had a call from a guy at tech support who informed me that its the same if you view the BBC web site so I had a look and yes the frame site comes out of its main frame D'oh so now the BBC and NTL have built a new road and I have go to put some wooden blocks on my horse so he can walk without a limp double D'oh but the nice man from NTL tech support did say he will have a look and see if he can find a fix and will email me later "Watch this space"
I have had a look at the bbc source code and noted the following:

Code:
</script>
<SCRIPT LANGUAGE="JavaScript" type="text/javascript">
//<!-- Hide from old browsers
//window.name="owner";

/*I commented out the above line as it causes subsequent pop-ups to be opened in new windows rather than re-using
the existing one - jeremy.wray@bbc.co.uk*/


function openWindow(file){
        popupWin = window.open(file, 'popup', 'scrollbars=yes,status=0,menubar=no,resizable=no,width=618,height=450');
myTimer=setTimeout("popupWin.focus()",1000);
}
//-->
It may be worth you email jeremy.wray@bbc.co.uk for more information and to advise him that you are still having problems with your site. He does not describe the exact problem you are having but it is similar.

I am also stilll investigating this one myself.

MB

goldoni 22-06-2004 09:29
Re: Web Site not working via NTL??
 
I have done as advised by :monkey: breath above and we will see what come back. I have also had a reply from NTL tech support in short they want some evidence that the NTL web page causes a problems. (pull more hair out) also it would seem I am the only person to complain about this problem out of two million subscribers (pull even more hair out)

The only way to stop the code affecting the site is:

1: change the code on goldonian.org so when a person clicks on the badge it opens in a new window and not the same frame, This seems to sort the problem but leaves the front window open behind the pages viewed so will cause a problem for the old boys with win95 with 16meg PCs I have revamped the page with a plain colour, removed the Java clips and removed the sound file.

2: Donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t use the NTL page as the home page. The problem with this is the old boys donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t have any relevant information on NTL gaining access to their accounts and most of them like the news section.

3: Dump the first frame, I only have this page as I was advised that the search engines dont like framed pages?? is this true

Richard M 22-06-2004 09:50
Re: Web Site not working via NTL??
 
Quote:
Originally Posted by goldoni
3: Dump the first frame, I only have this page as I was advised that the search engines dont like framed pages?? is this true [/font]
Correct.

Rough.D 22-06-2004 18:56
Re: Web Site not working via NTL??
 
Richard you beat me to it lol ;)

I have had a reply from ntl also and it said that they had never heard of this issue before but will look into it.

I have sent a reply with more info to see if this can be resolved.

goldoni 22-06-2004 20:40
Re: Web Site not working via NTL??
 
they had never heard of this issue before but will look into it.????????

This means they speak with forked tongue as that is what they told me. that also means you are also a 1%er D'oh :confused:

goldoni 23-06-2004 08:16
Re: Web Site not working via NTL??
 
The search engines seem to be indexing goldonian.org the only problem has been to get it indexed with Goldings. Question: If I dump the first none framed page will it ****-up the ranking, msn search shows the framed page in its pr-view. If I take the first page off line it also seems to sort the problem, but as its being loked into I will leave it as is.

Chris W 25-06-2004 03:14
Re: Web Site not working via NTL??
 
I've solved it! :D :D :D :D

some information from bbc technical support and i have finally found the result...

both the bbc.co.uk and ntlworld.com use script that includes:

Code:
window.name="main"
This will mean that any links in your site that tell links to load in the "main" frame will load in the window named "main"- ie after a session with ntlworld.com or bbc.co.uk- the whole broswer window.

All you need to do is recode your javascript to include:

Code:
window.name="a different name"
the bbc have said that they will recode the site (althrough this is held by them at a low priority) so it might be best to recode the site to reflect this requirement.

hth
MB

goldoni 25-06-2004 09:16
Re: Web Site not working via NTL?? well it is now
 
Quote:
Originally Posted by monkeybreath
I've solved it! :D :D :D :D

some information from bbc technical support and i have finally found the result...

both the bbc.co.uk and ntlworld.com use script that includes:

Code:
window.name="main"
MB
Well done that man you can have two sausages for tea and lots of brownie points. Regarding the BBC I have not had any reply so you did well.

Regarding any hair loss I have quite a few spam emails that can give a full head of hair,,Look on the brightside it will save on haircuts. ;)

goldoni 01-07-2004 23:17
Re: Web Site not working via NTL?? Well it is now
 
Stop Press

As of tonight the NTL web site is not causing problems with framed web sites. The BBC has sort of admitted that their web site code causes framed site to display incorrectly, but it is a low priority to get the code changed.

One thing I have noticed regarding the NTL home page http://www.ntlworld.com if viewed with IE ver6 the page does not display properly, the middle of the page is blank, if you view the broadband page http://www.ntlworld.com/indexBroadband.php that has the same sort of information it displays correctly with the middle of the page being used. If you view with IE ver 5 on Win 98 SP2 both pages view correctly so NTL still have a problem that they need to address.



Just in case someone posts try Firefox I have and its the same as above. I have tested it on ver 0.9.1 beta

goldoni 22-11-2004 12:59
Re: Web Site not working via NTL??
 
Well 5 months later and finally the penny dropped :dunce: about renaming the main frame. I was not aware you could change the name of a frame within Front Page this done the problem is sorted by renaming the frame from †œmain⠃¢â€šÂ¬Ã‚ to †œmain_frameÃƒà ¢Ã¢â€šÂ¬Ã‚à ‚ thanks to monkeybreath :tu:


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