Has anyone else got this problem
 

Just wondering if any one living in or around Stafford are having problems with their telephone line?

I've got a crackling sound on the line.

Re: Has anyone else got this problem
 

It's quite rare for more than one person to be affected by noisy transmission, as it tends to be an issue on the copper part of the network. Keep an eye on this, I wouldn't be surprised if it flared up again. If it does, try getting a report on the line quality from someone who has called you. Put the phone down on them, and see how noisy the line sounds to them with the phone on the hook. If it goes silent when it's on hook, then it's probably a dodgy phone. If it stays noisy, or (as is often the case) gets worse, then there's an issue with your line.

Sorry
 

Just discovered today after the line fault had cleared, that my old BT ported number now just rings out and have just found out by pure chance ringing my mobile phone from my landline that my number has changed to NTL one, didn't even know what the number was.

Thanks for that, no wonder my family cannot get in touch with me!!

Has this ever happened to anyone else?

I'm not really bothered with the hassle of getting my old ported number back, I'll just have to give out my NTL number.

Re: Has anyone else got this problem
 

Phoneline has just gone screwy again, no dialtone, just crackling and the phone keeps ringing.

Re: Has anyone else got this problem
 

Ok what I did earlier is try to ring from my mobile and all I could hear was crackling, couldn't even hear my answerphone message.

Now another update, no crackling but no dialtone.

Just tried again on my mobile just a load of static.

Re: Has anyone else got this problem
 

Sorry about the multiple posts, the good old static is back again.

Re: Has anyone else got this problem
 

My fault disappeared, I'm assuming that the call I kept getting was to test that the line was working ok?

Re: Has anyone else got this problem
 

Can someone PM me who is able to help me regarding telephone accounts, as it appears I may have ended up with someone elses telephone number after my fault as I've had a snotty answerphone message from someone claiming to own the number I have.

My old number was a number ported over from BT and no longer works it just rings out.

Re: Has anyone else got this problem
 

Can someone assist please? I've just had the same person leave a message again, I let it ring because I knew it would be this person again!!

Re: Has anyone else got this problem
 

OK, going from what you've said, this is almost beyond a doubt a physical issue.

Get in touch with your local fault centre and give them the number of the person you're crossed with; it looks as if there's probably issues at the cabinet. In all likelyhood, the other person will live only a few streets away from you at most (although we won't tell you that for certain, data protection and all that). I very much doubt this is going to be anything switch related, especially bearing in mind the noise on the line. It's going to need a service tech.

Re: Has anyone else got this problem
 

Unfortunately, the guy didn't leave his number on 1471.

Re: Has anyone else got this problem
 

No problem, that's not that much of an issue. You really do have to get in touch with the local fault centre though. This is only going to be sorted out by a tech.

Re: Has anyone else got this problem
 

ok.

Do I just ring the CS number?

Re: Has anyone else got this problem
 

That's it, yup.

Give them the number you had when you rang your mobile from your home line.

Re: Has anyone else got this problem
 

Thanks for your help. :)

Re: Has anyone else got this problem
 

0800 052 2000 Option 2, then option 5.
The only people who can really help you.

Re: Has anyone else got this problem
 

Thanks for your help. The same guy left a message at 2.25am. I just don't see why this guy doesn't ring CS as well.

Re: Has anyone else got this problem
 

Just rang CS and got as recorded message about a fault in Stafford, no dial tone, so could this be related to the crossed line problem?

Re: Has anyone else got this problem
 

Not very likely - no dial tone would normally be a switch failure. I would still chase your fault with them.

Re: Has anyone else got this problem
 

Ok thanks, just wanted to make sure before I ring them again.

Re: Has anyone else got this problem
 

An update.

Finally got through to CS, a very helpful lady, didn't get her name though, checked and confirmed that it is a crossed line and has booked an engineer this afternoon to check the cabinet.

I also explained that the guy who was leaving the messages wasn't being very helpful and snotty, i.e. actually leaving his number so it could be checked out.

What beggars belief is why this guy didn't also contact CS about the problem instead of harrassing me? If I was of a paranoid and nervous disposition, I would have reported this guy to the police.

Re: Has anyone else got this problem
 

Do it - he sounds like he needs a lesson.

Re: Has anyone else got this problem
 

The thing is, I'm just assuming that the number I ended up with is his and also basically I just want closure to this episode and move on.

Re: Has anyone else got this problem
 

Another update:

This situation has now been fully resolved, I have my old number back and it is now working, it didn't get fixed yesterday, but that didn't really matter as the guy who had left the messages in the beginning hadn't pestered me at all yesterday.

As a nice tribute to the guy, I'm going to make a blog entry about him. :D

Re: Has anyone else got this problem
 

I'm glad you finally got it sorted, poolking :tu:

Re: Has anyone else got this problem
 

Thanks. :D