NTL Phone Line Disconnection!!
 

Returned home on Sat 8th of this month to find my phoneline cut off!:mad: Kind of difficult to phone CS when you have no phone:dozey: . Anyway, used mobile to phone,(freephone number not a lot of use though as mobile charges call at normal rate), got through to vinnie who informed me I needed customer solutions, this department being close on a saturday!, so phone back on Monday!!

Phoned on Monday, after approx. 25 mins, customer solutions told me it was an IT error and they would get it rectified!!:o After waiting until the end of the week and hearing nothing I phoned back!!

To cut this very long & boring story short, my phone line is still disconnected (through no fault of my own I hasten to add as I pay DD a month in advance to this joke of a company), I have been told twice that an engineer will come and today I arrive home to see an engineer came while I was at work but no one has had the courtesy to inform me of this.

Anyone got any ideas how I can get this rectified sooner than the end of time?:confused: Thinking about emailing managing director of NTL:home, if it will do any good!! Very p****d off at the moment. (Not the first time NTL have caused problems in the 6 months I have been with them, Time for a change me thinks!!)

Re: NTL Phone Line Disconnection!!
 

You can still phone customer services if the phone line has been blocked, i.e. due to non payment of bill. IF it has been physically disconnected then thats a different matter.

Re: NTL Phone Line Disconnection!!
 

There is no dial tone at all!! And believe me, they take the money for the bill from my account every month without fail!! :rolleyes:

Re: NTL Phone Line Disconnection!!
 

Sounds unfortunate (and i bet thats no comfort), sorry but i dont know what you can do to speed things up other than phone customer services, explain that you REALLY need you phone and that your not very happy because you HAVE paid your bill.

If you play it nice (which i always find works better), there is a good chance they may send somebody out sooner for you, given that this was not your fault.

However, when i was disconnected for forgetting about a bill once, i still had dial tone, so it sounds like you either have a faulty cable or a dodgy phone. Unless it has been disconnected at a local junction box?

Either way this does not sound like what happens when the bill is not paid.

Re: NTL Phone Line Disconnection!!
 

Sounds more like aphysical disconnection & that may not be NTL's doing.
Have you looked at your local green box? is it still intact?

Re: NTL Phone Line Disconnection!!
 

If that were the case wouldn't the TV be off as well? I doubt vandals are that selective about which cables to pull. :D

Re: NTL Phone Line Disconnection!!
 

I am having the same problem. Last Thursday when I got home I found the phone line dead and it has been dead ever since. I have contacted them through the ntl website and so far no response, other than just standard automatic replies. :td:

Did you get your problem resolved yet? I would like to know how to resolve this, as so far NTL seem to be in a frame of mind to not care and alienate me. :mad:

David King

Re: NTL Phone Line Disconnection!!
 

Hi David, & :welcome: to the site. :)

Leaving you with no phone line is unacceptable (& probably illegal)

Have you rung ntl? Let me know your postcode via PM, & I'll put you in touch with someone who can help.

Re: NTL Phone Line Disconnection!!
 

Sadly, NTL do not guarantee that the service you pay for will work all of the time, I was told this by some nasty piece of customer services, and advised to check my terms and conditions.

It was sorted eventually, but NTL are such a shambles sometimes It's rediculous.
If you want contact from NTL stop your DD, and let them try and cut off a cut off line!

Re: NTL Phone Line Disconnection!!
 

I got an engineer to come out today, after also losing the cable TV and broadband internet on Tuesday. He found that the cable TV cable had become disconnected at both ends outside, but the phone cable was a different matter: the staff who put that in (before I moved in) joined an old cable to a new cable, and the joining connection, which is underground, has obviously broken causing a total loss of telephone connection. The worst thing though is that they cannot come to redo the cable until 29 June, so I have a further 33 days without a phone.
NTL = No Telephone Line

Re: NTL Phone Line Disconnection!!
 

= compo surely ;)

Re: NTL Phone Line Disconnection!!
 

Huh?

Re: NTL Phone Line Disconnection!!
 

This sounds like a repull needs doing but waiting till 29th June is not on, please ring back through to c/s, explain that you have no telephone line and can they please request an urgent repull for an earlier date. You do need to stress (nicely) it's a telephone line repull !! This should be actioned for you as a priority

I would guess you are down south somewhere ???

Re: NTL Phone Line Disconnection!!
 

Yes, how did you guess? I am in east London.

David

Re: NTL Phone Line Disconnection!!
 

not your fault you are without service should mean you get compensation for being without service , is that clear enough :erm:

Re: NTL Phone Line Disconnection!!
 

I'm a woman, you know we have psychic abilities ;)

Anyway, you should be able to get this repull done a lot sooner than the end of June I'm sure

Re: NTL Phone Line Disconnection!!
 

Mate that was just a tad vague if you dont mind me saying... :D

Re: NTL Phone Line Disconnection!!
 

no it wasnt , dont you bludddddy start :Peace: :D :D :D :D :D

Re: NTL Phone Line Disconnection!!
 

Right Mr 66 bloddy 6 - outside......

Me and Mr Smiley here would like a quiet chat. :knock:

:D

Re: NTL Phone Line Disconnection!!
 

My first repull took a week and the 2nd only took 2 days and the 2nd was was an RG11 repull.

Re: NTL Phone Line Disconnection!!
 

Following one well-written email to the local area manager, NTL have now phoned me to tell me they can do the repull on 2 June instead, which is much better.

David

Re: NTL Phone Line Disconnection!!
 

Good stuff, was that from the info I gave you?

Re: NTL Phone Line Disconnection!!
 

now lets not let this get personal or i will take a :fit: and turn into a :ninja: ok :D :D :D :D

now back on topic for once , hope you get sorted soon kingdaviduk :)

Re: NTL Phone Line Disconnection!!
 

Yes it was. Thank you.

Re: NTL Phone Line Disconnection!!
 

Bad news now, the cable TV box is now intermittent, it keeps freezing or rebooting itself, or says it is downloading new software (which normally only happens every few months, not every few minutes), so I keep losing my cable TV and broadband Internet. I have sent another email to NTL, could not get through on the phone (and don't want to wait on hold eating up my mobile phone credit). But at least I can phone them after 2 June, so long as they put the new phone cable in properly.

Re: NTL Phone Line Disconnection!!
 

The user information Event Log states "Tuning Parameters Corrupt" at the times when it freezes or reboots.
From elsewhere on the forum, the software is that which the forum owners have labelled as
"Old name: Bromley CR3+MR1
Prop. name: B3.1"

User information pages show:

"iEPG version: 1.6.20
Network ID: 41050
STB IP Addr: 10.36.61.215
CA IPPC Status: UNKNOWN
...
Hardware type: DiTV1000
Hardware version: P1.3
Software version: P1.3.1.P0.CR3"

I wonder what could be wrong and if any of these values might give a clue? Could it be corrupt software or malfunctioning hardware?

I had better post this quick before the box reboots itself again.

David

Re: NTL Phone Line Disconnection!!
 

I am happy to say that NTL have now fully restored my telephone, cable TV and Broadband Internet service. And a supervisor came afterwards and apologised for mucking me around for so long and I now have a brand new cable TV box and very clear picture on the TV, fully working broadband, other than the Correct Connect application which I had to reinstall which just says "Waiting for config" and seems to be unable to do anything at all now. However, all works without it so I don't worry about it.

David