Sorry, no interactive content available for this service....
 

Can someone tell me why when I press the Interactive Red Button on my NTL remote control I always get the message "Sorry there is no interactive service available for this channel"...

I have tried it on Channels that should have interactice service i.e. Sky Sports, BBC etc... but I always get the same message. For instance when Wimbledon is on, or snooker, they always say press the RED button too see other matches, but I never get the option due to the message I get above. :confused:

Thanks

Re: Sorry, no interactive content available for this service....
 

what area are you living in? do you have cr2 or cr3 software? if you dont know.... what colour is the EPG? blue or pinky purple?

Re: Sorry, no interactive content available for this service....
 

monkey: Sorry for late reply, been away. I have a Purple background on the EPG - I presume that too be the Now and next programme pop-up that displays everytime you change the channel?

Re: Sorry, no interactive content available for this service....
 

Where are you in the world?

Kirklees?

Re: Sorry, no interactive content available for this service....
 

proppin' ? why do QVC not have a Red button link to their Walled Garden site?

Re: Sorry, no interactive content available for this service....
 

Oldham - Greater Manchester

Re: Sorry, no interactive content available for this service....
 

I'm from Worsley, GM .. and also getting no BB content other than the 'game' menu from the Red button (CR2 I presume .. i.e pink-colouring) ..

Surely CR3 should have been rolled out to us by now .. sheesh.

Re: Sorry, no interactive content available for this service....
 

You have the pink version of CR3 (true) :)

At the moment, there is no big brother interactive on ntl at all.

Re: Sorry, no interactive content available for this service....
 

Check the "know your software version" thread, but I'm pretty sure Manchester is a Bromley area, and so you should have had (some) e-TV content for about a year now, mostly on the BBC.

Re: Sorry, no interactive content available for this service....
 

Yep, Wimbeldon worked last year ( well sometimes), BBCi is fairly consistent though.

Edit just checked out BBCi, works fine on the 2000 STB, a bit stodgy:) on the 1000 STB, in fact it has stalled at the "loading,please wait":( Just had to do a reboot to clear.
Never had a "sorry no content" on BBC for a long time though.

Re: Sorry, no interactive content available for this service....
 

:mad: :mad: :mad: :p :D

Re: Sorry, no interactive content available for this service....
 

Just noticed something strange here. I suspect that the 1000 STB is due for a change, it has shown "tuning paremeters corrupt" for well over a year now but otherwise it seemed to work fairly well but was prone to freeze when trying to use interactive.
After rebooting a few minutes ago then pressing the red button whilst tuned to BBC 1 it loads a different page to the one I see on the 2000 STB:confused:
On the 2000 box the screen shows Ntl:home at the top with the TV picture in a small window at the top right. the main screen is a sort of dirty brown with "Welcome to BBCi" and just 3 options, GCSE Bitesize, BBC Four and BBCi home.
Pressing red on the 1000 box brings up a split screen with the TV picture on the left and a red menu on the whole of the right half of the screen with several options. Selecting any causes an unexpected error UN500 I think.
Why do I get two totally different pages on the two boxes.?

Re: Sorry, no interactive content available for this service....
 

The 1000 is (almost) doing it properly. Pressing red on BBC1 should display the overlayed menu, what the BBC call the Bridge. Your 2000 should do it too -- try a reboot maybe?

Re: Sorry, no interactive content available for this service....
 

the first (dirrty brown - as your described) is what we get on Langley...the walled Garden BBCi

Re: Sorry, no interactive content available for this service....
 

:tu: That cleared it, 2000 box now showing red overlay menu. It works fairly quickly as well.
would this suggest that my poor old 1000 is due for a change, it almost always chokes on interactive,

Re: Sorry, no interactive content available for this service....
 

Ah . . . . .


But the real question is : How Do You Get the Red Button the *Stay ON* All The Time On All Channels

. . . . . . . . . . . . . So you can access the Enhanced Content which is Out There - it's just I can't seem to get it . . . . . . .

Ramjet

Re: Sorry, no interactive content available for this service....
 

How did you manage to get a 2000STB pace box, did you just request a change from you 1000?? Doesn't matter what channel my box is tuned too, whenever I press the RED button I still get the message titled in this thread. I'm not sure about a upgrade to another STB though, because I've heard the later models are less reliable for delivering Broadband, and as I've had no problems with Broadband from my 1000STB I think I'll put up with the lack of interactive service I get when I press the RED button. Besides it's so slooooooooowwwwww anyway. :confused:

Re: Sorry, no interactive content available for this service....
 

My original installation about 3 years ago was with the 1000 STB, I had an additional box installed in my daughters bedroom which is a 2000STB, I later subscribed to 600KBB which runs via the 2000 box, the BB has been almost trouble free. Ever since CR3 upgrade, over 12 months ago I have always been able access BBCi and any other interactive content, the only problem is that it sometimes freezes the box, the 1000 is more likely to do this than the 2000, it has shown "tuning paremeters corrupt" in the event log for almost 18 months now.

Re: Sorry, no interactive content available for this service....
 

Okay cheers m8, I might ask for an upgrade to the 2000STB Pace box then, as you've said you're getting 600k broadband virtually fault free, so aslong as that's okay :)

Re: Sorry, no interactive content available for this service....
 

If there is a fault on your box you will usually get what is on the van unless you need, or use the RF pass through and the other extras the 1000/2000 boxes have, then you could request that your status quo be maintained.
Strange why you cannot access any interactive at all.?

Re: Sorry, no interactive content available for this service....
 

The 1000 and 2000 don't have any more or any less of an RF passthrough than the 4000 or the Samsung. They all take an external aerial input, add the current picture and sound, and the output it again. This is, as far as I know, exactly what the 4010 does too.

The first three (I think) revisions of the 4001 added the terrestrial channels taken directly off the cable, but this is not relevant to Pea-Pod. :)

Re: Sorry, no interactive content available for this service....
 

You know best,:) are there some features that the 1000/2000 boxes had that are not on the later boxes.?

Re: Sorry, no interactive content available for this service....
 

Some say they're more reliable for STB broadband, but that's about it.

I've got a 2000 that's been really reliable, but I'd happily swap it for one of those nice new Samsungs if any NTL installers are reading this... ;)