telephone interviews..........
 

what could i expect to be asked on a telephone interview regarding a job in customer services ?

just looking for some pointers so i am prepared as long as i dont 'freeze up' :disturbd:

any tips are appreciated.

Re: telephone interviews..........
 

possibly to give examples of customer service type situations you have been in, i.e. when you have showed a good level of customer service....

they might ask you more simply just about yourself and try and gauge how well you interact with people (since that is what the job will entail)

Re: telephone interviews..........
 

Here's one I got a few times before:
"Look out of your front window and describe to me what you can see".

Re: telephone interviews..........
 

And when you speak to them, imagine Avril is there smiling at you - honestly. If you feel happy and warm inside, it'll show through in your voice and that's one of the things they'd be looking for.

Re: telephone interviews..........
 

my answer: well the room im in only has a back window :rofl:


she should not be on my mind at that time.

i can do warm and happy anyway, although imagining her would make me freeze in enjoyment, the lady i spoke to on the phone sounded nice so that made my initial responses pleasent, it will be a lady that will contact me again :naughty:

Re: telephone interviews..........
 

Always smile, it shows even on the phone ;)

Re: telephone interviews..........
 

i think telephone interviews are more to gauge how confident you are using the telephone and responding to questions and all taht. if you stop and stutter and umm and ahh etc etc then they will know straight away you would be a useless CSR (unless you are applying for a job at O2, in which case they would say welcome aboard :erm:)

Re: telephone interviews..........
 

actually that is totally true.....maybe it is something about someones voice

Re: telephone interviews..........
 

if asked: so why do you think you are suitable for the role in this customer services job ?

my response: well in my experiance of using customer services the consumer needs to well informed and offered services which may cater to the consumers needs, if they are talked to a non provactive manner and understand what they are signing up to the revenue potential for the company is bound to be increased if sufficient services are signed up to by the consumer so as a whole everyone is happy....

what do you thik of that guys/gals ?

actually i smiled and it carries in to my voice which made her giiggle as well :D ;)

Re: telephone interviews..........
 

Make sure it's quiet - the first Telephone interview I had - there was a bunch of idiots (I was on a job centre course at the time) behind me.

I still got the job - but only because the person on the other end appreciated it when I turned round and told them to shut the F**K up.

Still - All I'm saying is - make sure it's quiet when you're on the phone :)

Re: telephone interviews..........
 

:rofl:

no its ok there are no kids in the house as i am the youngest, and ill make sure i leave the window shut as i am close to a main road :disturbd:

thanks for the tips and information so far much appreciated :)

Re: telephone interviews..........
 

If you sound as enthusiastic to them as you did the other week when talking to me then you should have no problem at all. :D

Re: telephone interviews..........
 

maybe i will let the other person speak this time!!!

ps i love you too :naughty: :D :pp :pp ;)

Re: telephone interviews..........
 

Don't overdo the 'MBA' talk, i.e. carefull with the 'business' approach, be practical, smile (as said above), do a little research on the company if possible but keep it simple and straight forward, lastly be natural don't try TOO hard, let your own personality come through.

Re: telephone interviews..........
 

sorry i always go in to the business mode :dunce: when it comes to this type of thing, its just the way i am when i talk to people :erm:

and MBA what is that ? (master of business administration) :D

Re: telephone interviews..........
 

well got the phone call and the response was.............you were 'exceptional at your communication skills' as you stated :D

she asked me questions such as:

if you are wrong in a situation what do you do to rectify it.

and a few others, although i have nothing 'on paper' i was 'impressive' over the phone.

interview literacy and numeracy exam aswell at 10 am wedensday!

now i hope i can pass and dont fall through on the interview :erm:

Re: telephone interviews..........
 

well done Kronas, it sounds like that went really well :tu: :clap: :handshake

Re: telephone interviews..........
 

Say "Can I just put you on hold for a minute" then disconnect them...! :D

Re: telephone interviews..........
 

hi this is ********* my name is kronas, unfortunately our systems are down at the present moment, please call back later in about 3 hours and we should be up and running..... *click line goes dead :D :pp

Re: telephone interviews..........
 

Well done m8, sounds like it went well, your nearly there !

Re: telephone interviews..........
 

nearly!! but i always fall at the last hurdle :(

need to be up at 7 am to get ready and get there on time :erm:

Re: telephone interviews..........
 

When I answer the phone I always ask how I can help, try not to raise your voice even if someone is bawling and shouting and try to be positive. PM me if you want Kronas :)

Re: telephone interviews..........
 

i have pm'd you ;)

ill try and be positive, i am calm and patient in general so that is not a problem.

anyway one step at a time, lets get the test and interview out of the way and charm the pants off everyone.....well the lasses :naughty: :erm: ;) :D

Re: telephone interviews..........
 

well its been a rollercoaster ride the past 7 days with my past illnesses coming back to haunt me and are still with me but i am fighting through them.

so wedensday arrived, i arrived an hour early at the interview so i subsequantly filled out all necessary forms allowing credit checks etc

then conforming to a english and maths test, results were shown in the interview english = excellent maths = average put pass nonetheless...

in the interview a 'role play' was devised by the interviewer where i had to sell someone a loan in a sales role and ensure i communicated verbally correctly, and noted all details that are requiered. ( note instructions were not given on 'how' to sell the loan just figures and a basic story outline)

at the end of that, moving on to actual aspects of the interview such as personal experiances of helping people, information gathering, correct information, positive aspects about promotions with other companys which i put forward off the top of my head, from food hygene to mobile phones to food processing to computers, and ofcourse team work.....

there was alot to go through.

in the end the interviewer was 'impressed' by my 'proffesionalism' and my 'off the top of head thinking' she was very suprised that i had done so well considering i have absolutely no experiance of cs or employment, qualifications, my work ethic was balanced as i showed myself as being helpful, freindly, and informative, but keeping in mind a balanced perspective of pleasing the customer as well as taking in the company's view.......

will find out later today (hopefully) if i have got it.

tbh i dont expect to get it, even though i have got this far and have proved to be worthy of the job imo due to what was commented on about my skills.

Re: telephone interviews..........
 

Come on Kronas, have some confidence, you've done really well and don't be surprised when you get the nod later today ;)

Re: telephone interviews..........
 

Yup - sounds like it should be in the bag - lets hope so

Re: telephone interviews..........
 

Where is he, it's gone quiet :shrug: :shrug:

Re: telephone interviews..........
 

sorry my health problems scupperd my chance of coming back to my pc as i went away from it :(

just to let everyone know i got it!!!!!!!!

i start monday with 2 weeks training!!!!!!!!

im over the moon finally something goes right for me!!!!

:shocking: :Sprint: :D :D :D :D :D

i would like to thank everyone for their advice. :)

sincerely guys/gals i mean it :)

Re: telephone interviews..........
 

Follow this link to congratulate him ..

Kronas Gets a Job