Er20?
 

Anyone know what this means? My box just froze displaying this eror - a quick reboot displays the same and un-power for two mins also does not cure it.

Any help gratefully recieved (as ntl are shut now!)

Re: Er20?
 

Don't think there is a lot anyone here can do - look slike you need a call from an engineer.

Sorry for being the bearer of bad tidings

Jon

Re: Er20?
 

Thanks Jon...I was just hoping that someone might know what it was last night - in the lame hope that I might be able to watch TV....but alas....

Anyway phoned ntl this morning - they don't know what it means either(hmmm) anyway as their very helpful faults department is now only open in hours when I am not at home every weekday - they say I have to be infront of my box whilst they send a hit to it.

After a little protesting, they agreed to book an appointment for me tomorrow afternoon, which (she was very keen to tell me) I will be charged for if my box miraculously springs back into life after whatever codes they send to it today work.

Not overly impressed with the attitude, but the result was fine (let's see if it works)

Re: Er20?
 

Somewhat unhelpfully, Er:20 means different things depending on what STB model you have. In one case it could be a network fault; in the other it's definitely the STB. But either way, I don't think a rehit is going to fix it.

But if it is working when you get home tonight, just ring up and cancel the call out.

Re: Er20?
 

Thanks Spider...I'm not entirely sure which model it is TBH. I think it's the Pace 4100, but not sure. It has the RF output and the stereo phono jacks on the back. Any use?

Re: Er20?
 

Normally the model number is written on the underside of the box ok in the middle just lift up the box at front and yr see .

Re: Er20?
 

If I had a 30 mile long arm I would!! Seriously though...I'll check when I get back home. Thanks

Re: Er20?
 

I think that means you have a 4001. In which case it is a very unwell box and will need to be swapped.

Out of interest, do you know whether the fault happened as it was upgrading to the new CR3 software, or sometime later?

Re: Er20?
 

No, got the CR3 update a few weeks back, the box has been a little unstable since, with several re-boots required, and has been very slow - but it just dies last night as we were watching channel 4!

Re: Er20?
 

Spot on with your product knowledge my friend! It is indeed a 4001. Did as they asked and left it for 10 mins unplugged - and it took an eternity to reboot - but I am glad to say that it's working again!

Thanks for all your help, it is appreciated.

Er20 - It's Back!!
 

Got home last night and BBC3 was playing happily along - but couldn't change the channel. Rebooted - and our friend Er20 is back. No amount of reboots will make it go away. Service call booked. So here's my next dum ass question:

I've heard that some of the newer boxes do not have the RF output or the stereo phono audio outputs on the back. Is this true? Is it done to request a box with these? Quite honestly there's not a lot of point in them replacing it if it doesn't have the RF out on it.

Re: Er20?
 

(Correct me if I'm wrong, but) I think that all boxes have an RF output, but the newer ones don't have RF pass-through, to get channels 1-5 and whatever on the normal analogue channels. If you need this service, a pass-through thingy (probably not the technical term...) can be fitted to get that service back.

Re: Er20?
 

They do have an RF output. What they don't have is an internal RF bypass, so you can't watch analogue channels simultaneously with digital. However, the engineer will fit an external bypass for you if you ask.

They don't have phono outputs. Get yourself a SCART lead with audio breakouts from Maplins if this is a problem for you.

Re: Er20?
 

Thanks for that....the stereo output is not the important, but the RF passthrough is - but it sounds like there's a solution for that so no problem! Thank you!

Re: Er20?
 

I had a 4010 without an RF output, when the engineer came to replace it with a 4001 (due to the 4010 overheating and freezing) he said it was very strange that the 4010 I had had no RF output.

Re: Er20?
 

Andy,

Did you ever get this sorted out?

Does anyone know exactly what this error is?
I've now got it on my STB (Pace 4001 I think) and can't get rid of it, and as it's a Sunday, I can't get anyone in Customer Support (presuming that I was able to get through to someone anyway).
I was getting skittish feedback on the channel listing / program updates so thought a power off/on might do the trick - as this has resolved it before, but now I am getting the Er20 message.
I've disconnected all cables, removed the card, powered the STB off for a couple of hours, but it's still showing the same error.
I vaguely remember something similar to 2 previous occasion, 1 when the gain for my street/building was too high and again when it was too low. Although, I can't remember if this was the same error message.

Any ideas, suggestions greatly appreciated.

Cheers
Brian

Re: Er20?
 

I used to get this message on my old 4010, a change of box to a 4001 did the trick. Do you get freezes/blanking pictures before the problem occurs?

Re: Er20?
 

nope, didn't go blank. only indication of any problem was that the tv guide didn't display current/upcoming programs on all channels. This had been happening since Friday night. I thought rebooting it would resolve the issue, but instead I got Er20.

my girlfriend unplugged it later last night and when I connected it again, it worked again. I suspect ntl were working on something in my area over weekend.....

Re: Er20?
 

I got the ER20 error last night(14.11.04) and lost internet and STB channels. However after about half an hour, and four or five resets later, and the net was back but not the channels. This morning everything's back to normal again!

Re: Er20?
 

Sorry, only just noticed this thread again. No and yes! They sent a command over the network a couple of times which cured it for 24-48 hours, then they booked me in for a replacement box, which cured it completely!!

Hope you get/got yours sorted too.

Re: Er20?
 

i have just had the er 20 come up on my stb . just did a reset and it is working now . i think a call to cs is coming up soon .. :~(

Re: Er20?
 

Had this problem when i was with ntl about 2 years ago.
er20 afaik is a fault that occurs after a update of the software.

I had 2 boxes one in the front room downloaded thesoftware update ok and it just re booted itself. If the update went ok you will see the lcd screen count upwards then the screen went purple with the ntl logo as the box started up. The one in my conservtory didnt download it ok and the box reset and was stuck with er20 was told at the time the software downloaded to my stb had currupted and fried my box in the end they sent out a engineer to replace it. may be wrong as have not been with ntl for a while so if any engineers are about please correct me if wrong