grrrrrrr help me with messenger :(
 

please could someone help little old me out..... having major probs here with msn messenger. i can access msn messenger via laptop, but on desktop unable to connect, not even getting an error message. Other sites such as windows update and hotmail.com and ebay.co.uk are not loading.

I have run norton, ad-aware. spyblaster and uninstalled msn messenger and reintalled version 6.2 also messnger plus but still nothing :(

need help asap before i end up doing time for murder - teenage daughter having a tantrum all because she cant get on the computer ( she not having my laptop!!)

Re: grrrrrrr help me with messenger :(
 

Do you have any firewall running on the desktop at all bb?

Re: grrrrrrr help me with messenger :(
 

you could try downloading trillian instead and seeing if that will let you connect to the msn service.

I would post a link but all of the sites about messenger programs are blocked :(

MB

Re: grrrrrrr help me with messenger :(
 

xp firewall turned off and norton is only anti-virus, but i have disabled that as well and still no joy :td:


oops cant spell either

Re: grrrrrrr help me with messenger :(
 

Is the desktop running the same internet settings as your Laptop? Proxy etc.
You have tried the reboot the PC trick I suppose, have you checked the desktop is connecting with a valid IP and not a temporary one?

Re: grrrrrrr help me with messenger :(
 

Can someone help her please cos she's bending my ear :Sprint:

Re: grrrrrrr help me with messenger :(
 

all settings are the same on both, and debbie says i have a valid ip.............what now ???? 14 yr old kid making mum go mental

Re: grrrrrrr help me with messenger :(
 

try downloading trillian from here

http://download.com.com/3000-2150-10...lpagtag=button

it will connect to the msn messenger service and log in there... this will be a work around but might at least keep the teenager happy :)

Re: grrrrrrr help me with messenger :(
 

The content advisor isn't on is it? Seems strange that the laptop is fine and the desktop is not connecting :confused: has anything been installed on it since it last worked and can you try a system restore?

Re: grrrrrrr help me with messenger :(
 

:eek: :eek: I'm listening to a massive mother/daughter row, not looking good :Yikes: :Yikes: :Yikes: :Yikes: :Yikes: :Yikes:

Re: grrrrrrr help me with messenger :(
 

content advisor not on, but have no clue about this trillian thing, i cant connect to msn messenger from that

Re: grrrrrrr help me with messenger :(
 

How is the laptop connected to the broadband feed BB?

Re: grrrrrrr help me with messenger :(
 

and systme restore wont work - no clue what shes downloaded since i last been on here, but she says it just stopped working surprise surprise !!!

Re: grrrrrrr help me with messenger :(
 

Can you check the internet explorer history view for clues? Hijackthis might help to find any exploits that might be running.

Re: grrrrrrr help me with messenger :(
 

days to keep in history is 0 :(

Re: grrrrrrr help me with messenger :(
 

Try turning it off, reboot and turn it on, won't have any restore points but it should then work.
No history? Thats a pain, have you checked task manager for any unusual tasks running?
Aren't those sites reliant on the passport system? Could try removing the .net passport association from the user account and re-boot before re-applying it.
Yep its grasp at straws time :(

Re: grrrrrrr help me with messenger :(
 

Well, I've suggested that she unplugs all the router etc and try connecting directly with the Pipex modem and see how she goes on :shrug:

Re: grrrrrrr help me with messenger :(
 

Aha a router, did ask about the connection lol if she takes the router out of the loop she needs to enable the firewall on XP first just in case

Re: grrrrrrr help me with messenger :(
 

One thing though, if it was the router her laptop wouldn't work when connected to it. Might be a setting in the network cpnfiguration on the desktop.

Re: grrrrrrr help me with messenger :(
 

ok gonna try system restore again, then defrag, not sure about this net.passport thing tho, conneting to net via
d-link dwl g650+ in laptop and d-link g604t dsl wireles router unpugged it and

now gonna go and disconnect it all and plug in original modem into desktop see if that works

Re: grrrrrrr help me with messenger :(
 

Is it one MSN/passport account or more than one affected? ie can another user gain access?

Sometimes the server particular to one specific log-in fails but another will go on clean - try another user name

Re: grrrrrrr help me with messenger :(
 

more than one affected :mad:

Re: grrrrrrr help me with messenger :(
 

You can remove the passport association through the user accounts applet in the control panel, it may well be a damaged profile, you could try creating a test profile

Re: grrrrrrr help me with messenger :(
 

Looking more and more like an issue with the desktop, have you checked your networking settings on the desktop and compared them with your laptop?
Make sure there is nothing unusual in options, connections, Lan settings for Internet Explorer too.

Re: grrrrrrr help me with messenger :(
 

Can you log in to the associated hotmail account & check mail?

Edit - just re-read your initial post :dunce:

can you browse any sites at all?

Re: grrrrrrr help me with messenger :(
 

rite, im using pipex modem on desktop and can get on messenger and can access emails and ebay!! now i know its the router dont know what to check........... :bigcry:

Re: grrrrrrr help me with messenger :(
 

Can you not reset the router to factory settings bb? Normally a reset button on them

Re: grrrrrrr help me with messenger :(
 

It's probably the port forwarding or something similar.

Re: grrrrrrr help me with messenger :(
 

Suggest lifetime ban on teenagers.Been there,done that.So good at being superior about oldies using technology BUT pretty useless when said technology goes belly up and needs troubleshooting. :mad:

Apart from that I can only suggest a good stiff shot of gin. ;) and offer sympathy.

Incog. :group:

OH and stick with Paul-he'll keep working away until you are sorted. ;)

Re: grrrrrrr help me with messenger :(
 

am I being paranoid here?, but, could trying to sort this problem cause more - logging in as admin on the desktop if a keylogger, was running, for example?

bb31 - can you run adaware, or spybot, from the desktop?

Re: grrrrrrr help me with messenger :(
 

Sounds overall like the router has dropped the connection - am I right in thinking its wireless?

Try switching everything off - PC, router, CM and switching them on in reverse order - CM, router,PC - might sort itself out.

HTH dont shout if not, lol off to do as my avatar for a spell will check back later

Re: grrrrrrr help me with messenger :(
 

It's not looking good, she's on the phone now and nothings working :banghead:

Re: grrrrrrr help me with messenger :(
 

Did she reset the router? If so she may need to reset the computers to release and renew the connection?? Will go look at the pdf manual I downloaded ;)

Re: grrrrrrr help me with messenger :(
 

:luv: :nworthy: :hugs: :clap: :handshake i cant believe it online on both computers !!!!!!!!!!!!!!!!!!!!!!!

thank you every one for all your help and one happy kid now can use messenger no more tantrums

a big thanks too for debbie putting up with my tantrums too on the phone

:tu: :tu: :tu: :tu: :tu: :tu: :tu: :tu: :tu:

Re: grrrrrrr help me with messenger :(
 

Well done bb, wellcome back :tu: hope it stays working for you, at least you learned some new things about your router tonight :)

Re: grrrrrrr help me with messenger :(
 

dont want to do it all again tho..........going for that stiff drink :beer:

Re: grrrrrrr help me with messenger :(
 

It was a bit strange in the end, we checked the router settings and it didn't have her pipex username and password in, re-entered that and away she went. I know bb31 doesn't know how to access it and I don't think the teenager from hell does. It has been running fine since we set it up a couple of weeks ago :shrug: At least it's working now and my ear can recover :erm:

Re: grrrrrrr help me with messenger :(
 

Can't the router be password protected? Might just have corrupted some data that was stored on the router itself if no-one in the house can figure out the setup screen lol :( Well done for surviving the earache Debs ;)

Re: grrrrrrr help me with messenger :(
 

Gins all round then. :tu: and lemonade for the teenager!!! ;)

Well done!

Incog.

Who gets the rep?

Re: grrrrrrr help me with messenger :(
 

Paul does :D :D

Re: grrrrrrr help me with messenger :(
 

everyone for putting up with me!!!

:tu: :tu: :tu: :tu: :tu: :tu:

Re: grrrrrrr help me with messenger :(
 

Always a pleasure to help you ladies ;) Think bb might want to change the password on the router just in case though :erm:

Re: grrrrrrr help me with messenger :(
 

:Yikes: :Yikes: dont make me mess again!!!

:dunce: has no clue what im doing

Re: grrrrrrr help me with messenger :(
 

Nooooooooooooooooo, she's not allowed to do things like that without adult supervision and the delete button is BANNED :rofl:

PS We usually all go on holiday together, you can imagine all the female hormones :rolleyes:

Re: grrrrrrr help me with messenger :(
 

need a hol after tonite!!

Re: grrrrrrr help me with messenger :(
 

If you recognise this screen then you can change the password ;) Well done for figuring the settings problem out both of you :)

Re: grrrrrrr help me with messenger :(
 

awwwwww thanks, will go and do it now. thanks for all the trouble and helping out a :dunce:

Re: grrrrrrr help me with messenger :(
 

I am glad to see me going to the pub has resolved this.

Fault ticket Closed.

Re: grrrrrrr help me with messenger :(
 

Closing codes as used at work, 100:38:02

No fault found, customer education :erm:

Re: grrrrrrr help me with messenger :(
 

wish I could say come to Cleethorpes ;)

Re: grrrrrrr help me with messenger :(
 

10:4: oooooooooooooooooooooooo!

OK, customer orgasmically happy :)

Re: grrrrrrr help me with messenger :(
 

No probs bb, we all learn as we go along. :D
You may find you are still using the default user name (admin) and password as denoted in the manual. Always a good idea to password the router just in case :)

Re: grrrrrrr help me with messenger :(
 

:LOL: :D

how about the t/s res codes:

third party products -> home networking -> unsupported -> advice

;)

Re: grrrrrrr help me with messenger :(
 

mmmm xaccers and i had a nice time there, anywhere that does all inclusive ?? :D

Re: grrrrrrr help me with messenger :(
 

ive had to resurrect this thread as it seems i have the same problem again - i cant acces sites related to microsoft -
sites affected
windows update
msn
messnger
ebay!!

i dont know what i did last time...........helllllllllppppppppppp

Re: grrrrrrr help me with messenger :(
 

That's what you did last time .... shouted help :)

Re: grrrrrrr help me with messenger :(
 

I assume you have a firewall running, yes? Have you checked "Generic Host Process For Win32 Services? You must allow that full access to the Internet.

Re: grrrrrrr help me with messenger :(
 

ive checked the router settings and it has my user name etc all looks ok, only thing that might have affected it, is reinstalled windows xp, new router -same as before- just a new one cos the original overheated -and its been this way a while just not fot round to sorting it.

Re: grrrrrrr help me with messenger :(
 

What :confused:

Re: grrrrrrr help me with messenger :(
 

You had a go at running and spyware/malware removing programs?

Try Adaware or spybot.

And have you ran a virus check with NAV?

Re: grrrrrrr help me with messenger :(
 

WHat happens when you try and access www.microsoft.com ... what error do you get ?