O2 - This is funny!
 

o2 are the worse company i have ever had to deal with in my life.:mad:

I cancelled my contract back in March with them and they cancelled the direct debit. They owed me some money because they charged me for line rental after the phone had been disconnection. So I was sent the credit today but the credit somehow ended up costing me money because they charged me £2.50 because the direct debit was not active anymore. Surely this is their fault for cancelling it?

Idiots... So I phoned up and they were like you have to pay... yer rite im not paying this :lol:

I'm thinking of sending this into the sun ;)

Re: O2 - This is funny!
 

Do it :tu: :)

Re: O2 - This is funny!
 

bill uploaded now :)

Re: O2 - This is funny!
 

I could tell you some stories about o2 as well... but i haven't got my :rant: hat on today so i will save that for another day!

MB

Re: O2 - This is funny!
 

Yep - me too - they seem generally disinterested in any sort of customer service - and some of their staff are downright rude on the phone! :eek:

Re: O2 - This is funny!
 

Monkeybreath,

I just can not even begin to understnad how they work as a company.

Re: O2 - This is funny!
 

LOL, here's one from me, then:

Here's the link to the post about normal O2 (no point re-posting it): http://www.cableforum.co.uk/board/sh...9&postcount=32

EDIT:

And O2 Online....useless. Lots of problems trying to cancel my old account with them.

Re: O2 - This is funny!
 

Re: O2 - This is funny!
 

O2 suck, nuff said :mad:
Took them ages to sort my sim card out as they forgot to enable certain services, I spent 45 mins on the phone in a queue to get through to CS who then told me I had to phone someone else who (when I got through to them 2 days later) told me to ring the first number again :confused:
Now my phone is playing up, keeps dropping off the network, works when it wants to, switches off etc and do O2 answer emails? Do they answer the phones quickly?.......
Sorry was laughing hysterically there :disturbd:
The answer is nope :mad:

Re: O2 - This is funny!
 

The comment on the right hand side just sums it up for me, "We told you the price for the Nokia Car installation kit of £129.99 included the fitting cost. Unfortunately didn't." :rolleyes:

Re: O2 - This is funny!
 

I have switched over to T-Mobile now and have not had any problems yet touch wood.

Re: O2 - This is funny!
 

LMAO!!!!! I did'nt notice that... just a small minor error :mad: o2 are just so crap.

Re: O2 - This is funny!
 

I have to disagree with that bit ;)

They *do* sometimes answer emails.....



....But only after a week or more, with a crappy standard reply saying "we think your problem is this..." when it most clearly isn't!

Agh. Terrible.

Re: O2 - This is funny!
 

The only guy which ever replied to my emails was a guy called Tommy Farmer and when I phoned up C/S they said they had never heard of him.

Re: O2 - This is funny!
 

I had a run in with O2 last week, this is how the telephone conversation went.

Me: I am phoning to ask why you have cut me off.
O2: Because there is an outstanding amount of £84.41 showing on your account
Me: But I paid it last week, does it show up on your computer having been paid?
O2: Yes it does
Me: Then why have you cut me off ?
O2: It will be back on in half an hour sir
Me: That isn't what I asked, why did you cut me off?
O2: Goodbye

Gits

Can anyone recommend a better service provider ?

Re: O2 - This is funny!
 

Erm - yes - ANYONE!!! :rofl:
Other than O2 that is ;)

Re: O2 - This is funny!
 

i had a conversation that went a bit like this:

me: i am going on holiday for a couple of weeks and i need to know what my bill is so far this month so there will be money in the account to pay it while i am away. I have tried the website but there is a message saying it is under maintance.
o2: to check your bill view our website, if you are having problems with your password i can reset it.
me: no, my password is fine, but the online bill section is saying it is under maintenance.
o2: oh is it? that must be your ISP's fault.
me: urm... i work for my isp. it isn't. I have also tried from a different isp. Anyway, i phoned up because i wanted to know my bill. Can you tell me.
o2: no sorry they are doing maintenance on your billing system at the moment sir.
me: *hung up before i said someone i would regret.*

and all of that was charged at 50p per minute :rolleyes:

Re: O2 - This is funny!
 

I am seriously thinking of moving over to another provider, I have been looking at BT Mobile, not sure if that is a smart move or not, as O2 used to be BT Mobile previously, I think ?

Re: O2 - This is funny!
 

Glad I am not the only one then Chim, maybe Russ could start a site about em :D

Re: O2 - This is funny!
 

IIRC it was Cellnet, who were then taken over by BT and became BTcellnet, and Genie, that became BTgenie then, o2.

I think BTmobile is seperate. I think BTcellnet had to be seperated from BT because of the problems BT had about being a monopoly.

MB

Re: O2 - This is funny!
 

haven't singlepoint bought a load of customer accounts from O2 like they did with voda?

Re: O2 - This is funny!
 

I like T-Mobile.

Re: O2 - This is funny!
 

Ah yes, I stand corrected, well done MB :tu:

Re: O2 - This is funny!
 

T-Mobile. :tu:

Re: O2 - This is funny!
 

I used to have a one2one (as it was then) PAYG, but it got rid of it on the grounds that i had turned 18 and could get a contract, and that the network coverage at my old house was rubbish... according to their postcode check it was moderate, but i had to put my phone on my bedroom window sill to get any signal at all.

To be honest, the contact i have got with o2 is unbeatable:
£20 per month
500 minutes off peak to o2 or landlines
50 minutes off peak to any network
500 texts
500 miutes wap
free phone upgrade every 12months.

unfortunately o2's customer service is shocking, but until i can find an equivalent contact with another provide i will stick with the one that i have got.

MB

Re: O2 - This is funny!
 

Same here. The O2 tarrifs are *very* good (especially the online ones). It's just the problem is that the CS can be appalling.

Re: O2 - This is funny!
 

My wife has an O2 PAYG phone that was originally from QVC on a free landline number deal.
She can make the £15 topup last 12 months on it, calling her mum every day fro free & O2 say nothing about it.

Now thats a deal that is hard to beat :D

Perhaps some of the O2 CS are Ex NTl CS ??

Re: O2 - This is funny!
 

<--- Not had any issues with o2 been with them just over a year - but to be fair i imagine they are crap but so is every other company that gets to a certain size :)

Re: O2 - This is funny!
 

I would have agreed about one2one's coverage because it really did used to be awful but now I don't seem to have the same problems in my area.

Re: O2 - This is funny!
 

Be careful with "free phone upgrades", I used to pay Singlepoint (who are without a doubt worse than O2 admittedly) extra on top of my line rental + calls for the "phone for life" plan, which I was assured guaranteed me a handset upgrade every year, come the end of the first year I phone singlepoint and was told "The only free upgrade we can offer you is a Nokia 3310" ... I don't know about anyone else but I don't see a 3310 as an upgrade from a T100, I ended up buying a new T610 from them .. and paying off my contract early, robbing b*stards.

Re: O2 - This is funny!
 

This highlights the stupidity of a system that can allow this to happen.

I've got to join the club as an extremely unhappy o2 customer. I've had my phone (on Cellnet, then BT Cellnet, now o2) for about 12 years now. I've never missed a payment, I upgrade (and commit to another 12 months) every year and I make a reasonable, if not massive, spend every month.

What does this good custom count for? Nothing, zip, nada.

Since demerging from BT, o2's customer service is nothing short of a disgrace. In these times where ntl is even improving, o2 is one of the few companies left that is getting worse every time I have to speak to them.

The problem is not with the network, the services on the network or the cost - it's the billing company of o2 that is utterly incompetant, rude, inneficient and frankly couldn't care less.

In my most recent run-in with them, they had incorrectly billed me for texts sent over three months prior to the bill arriving. I told them this (after about 45 mins in a queue) and they said that they would not refund the money as I had, quote, "too many credits on my account in the last year".

Not that I had asked for any of them, they were just used as a way of getting me off the phone to move on to the next poor sap to insult.

I was told a 'manager' (personally I don't think there are any real ones there - just people pretending to be, three of which I rumlbled as imposters over the next few days of trying to get a call back) would phone back within the hour. Stupid me believed them.

Eventually I said I wanted to cancel my contract, even though this bout has seven months to run - and was told I couldn't! I said I could, and would pay the remainder of the line-rental off in one go if neccessary. I was told I wasn't allowed to do this!

The long and short is I finally got through to someone normal, who confirmed I could cancel, or I could have her as my 'account manager' and she did send me her email address with the promise of sorting any problems out first time. How long before she leaves I wonder?

My partner is also on o2. But she is billed (therefore deals only with) Carphone Warehouse - and has never had a single problem - so maybe this is the way to go.

Re: O2 - This is funny!
 

maybe we should start an o2hell ;)

Re: O2 - This is funny!
 

I was with O2 (still have a Pay as you go sim card with them) on a contract, but left them for a couple of reasons.

First, the network around the Greenwich area (where I work and use my phone most of the time) changed from being excellent to being crap. When I reported this I was told it was possibly my phone (although the same phone was fine on T Mobile in that area).

Second, when I got the phone (Sony Ericsson T68i), I was told MMS was coming soon, and I ordered a phone with GPRS connection. I waited a few months for MMS, and when it was launched on O2, I ordered it. I was told (rudely) that I could not have GPRS and MMS on the same phone, which was odd as the other networks allowed that and O2's advertisements never said you couldn't.

Funnily enough, a couple of months later, I sold the t68i (I was looking to upgrade anyway), cancelled the contract (but bought a PayGo sim and transferred my old number to it), got a P800 on contract with Vodafone and have had no problems, and even have MMS and GPRS with both WAP and Web access.

Re: O2 - This is funny!
 

This is the other problem with O2 reps - if they don't have an answer in front of them, they generally make one up! Of course you can have MMS and GPRS on the same phone - I do, but I guess the moron you spoke to didn't.

Frankly I like the idea of o2hell.com - I'm surprised no-one has done it already. I'll chip in for domain reg!!

Re: O2 - This is funny!
 

lol also they stupid lol get one of there 300x300 sims its supposed to give 300sms and 300wap mins payg sim for a £10 top up every month

cept mine screwed up and was giving me free sms in january even though i last topped it up in december for all i know it still might be

also its got £0 credit yet it still lets me use gprs infact using their wap proxy i can even use HTTP port 80 trafic on my lapptop (no SSL or anything but great for surfing) ud think theyd notice a sim with £0 calling credit had transfered 12mb though the gprs in a day! but they aint cut it off yet and my way of thinking is that they cant try to charge me for GPRS i already used lol as its a PREPAY sim its their reponsbilty to setup their system not mine and i dont care if what im doing is wrong serves them right for the crap c/s they gave me when i was on O2 they make ntls worst look like pros

Re: O2 - This is funny!
 

That's probably becuase GPRS connections were free up until May.

Re: O2 - This is funny!
 

i am with o2, I have an outstanding debt of about 333 pound, they have barred any outgoing calls and gprs (so i cant use mms). Now I've attempted to pay them about 3 times, everytime I get to the end (this is on the phone by the way, my landline bill) they tell me "Our system is currently not quite working properly, can you phone again tomorrow to see if the payment went through?" I think 'sure I don't mind paying to do the same thing daily until your crap system is repaired!' After the 2nd time, I got them to unbar my phone as a 'goodwill guesture' as they put it, I left it about two weeks before I called them and they have now re barred me so I shall be forced to ring them again. cnuts.

Re: O2 - This is funny!
 

what a cnuts ? :pp T Mobile the way to go for me. Excellent service for me.

Re: O2 - This is funny!
 

;) we both know the answer to that question.

Yeah I'm with the online service 30quid line rental 500 sms / 200 anytime mins etc, only been on for about 5 months - I have paid just 50 pound so far so I've ran 383 pounds up so I'm not a bad customer for them, I would change my phone and my contract company if I could now as well :rolleyes:

Re: O2 - This is funny!
 

LOL, their system is useless.

I had the same excuses when I kept ringing them late last year to cancel my original O2 Online contract. "Oh, sorry. The system has gone down again. Try tomorrow..." Then when they finally claimed to have cancelled it, they hadn't. :rolleyes: