Here We Go Again?
 

Hello All

Remember the problems I had a couple of weeks ago:

http://www.cableforum.co.uk/board/sh...ad.php?t=10811

Well since I got home this afternoon it has all started over again.

Dropped Connections, Slow Connection Speeds and Data Comming Down in Dribs and Drabs.

Anyone else on NTL Freedom DialUp getting the same trouble?

Regards

Fred F.

It has taken me 25 minutes to post this.......

Re: Here We Go Again?
 

Hello All


Just to update - problem still there this morning.

Current Internet Magazine Speed Test :

Dial-up Speed Tester Results

Dial-Up Speed:[img]Download Failed (1)[/img] 56 KBPSYour Speed: 3 KBPS

This is very slow for a dial up connection on a 56kpbs modem and suggests a problem.

More than suggests I think.

Is it just me?

Regards

Fred F.

Re: Here We Go Again?
 

Hi Fred

providing you have tried the usual stuff, like flushing your cache & checking for spyware/viruses I would think the only resort is a call to TS & see if they can check your line.

Re: Here We Go Again?
 

@ FRED !!!
I'm from the Cardiff area so I guess Ntl is crap wherever you live !!!!!!!!

The last 3 days have brought me no more that 31.2 kbps and done the internet speed thing and its down to 10 !!!!!!!!

Why are these capitalist b*st*rds so ignorant to ignore the constant problems !!!

I've E-mailed , written , queried on their website etc in the past but never ever a reply to anything i send them !!!!

When i go broadband , Ntl will be bottom of my list !!!!!! Been with them for the last 4 years now and their quality and efficiency of service is non-existant.
Hope they go bust !!!!!!!!!!!! They're crap and they know it !!!!!!!!!

Re: Here We Go Again?
 

those speeds dont sound too bad for a dial up connection!

Re: Here We Go Again?
 

Hello ICICLE65

I guess we are probably on the same server set-up.

I was away in Caredigion until Friday this week, so can't be sure when the problem started this time.

It seems to be a recurring fault somewhere in their system, and as you say they don't seem to want to know about it, or even acknowledge the fact that there is a problem - It is never mentioned on the Status Line or WebPage.

The last time it happened, some other 'customers' posted here to confirm exactly the same symptoms starting and finishing at the same time as mine, so I guess that the chances of it not being at their end are very slim.

As you say, BB is the next step, in fact because of the problems yesterday I was prompted to place my order, and did so last night. [Not with NTL of course - or for that matter with Tiscali who seem to have a similar attitude to Customer Service from what I can tell].

They will loose quite a large telephone account at the time I leave, so it seems that they are not really interested in this side of the business any more.

It seems from what I can ascertain that they have split the dial-up business off from the rest of the operation, and set up a separate section in Hampshire to deal with it.

I wasn't told at the time, but the contact Email Addresses for Dial-up customers have changed, and are now:

enquiries@ntlfreedom.com and Support@ntlfreedom.com

I know that both of these work, but unfortunately nothing seems to happen as a result of the messages sent to them.

Anyway as they say, that will soon be their problem not mine, but at least by posting here and taking the Speed Test, we can alert other potential customers of the type of service they are likely to receive.

Kind regards

Fred F.

PS. @ threadbare - the speeds we are talking about are 3 Kbs and 10 Kbs, they would be slow even if transmitted on a piece of wet string.

Re: Here We Go Again?
 

@ threadbare !

i usually get 46 kbps !!!!!!!
you cant be serious ;-)

Re: Here We Go Again?
 

thats pretty damn good if it can be maintained but its not uncommon for speeds to drop quite low on dial up.

Re: Here We Go Again?
 

He's Welsh...


*Hides*

:D

Re: Here We Go Again?
 

meaning???!!!! :D

Re: Here We Go Again?
 

Hiya Fred :)

Yes I have the same problem too again................
Started last night ,Friday.
I'm so impressed you managed to get to the speed dial up tester.??? whoa
Mine's worse this time ,didn't think it was possible.............
I'm connected on my Tesco pay as you go tonight as I can barely load the homepage on NTL" Freedom" ha ha .

I was sooo surprised this isn't mentioned on system status ,as if .....
You must jinx NTL when you go away :0)

So problems in Shropshire near West Mids too

Best Wishes
Sue

Re: Here We Go Again?
 

@ Zeph

Why do us Welsh bother you so much when we are so insignificant in "your" eyes ? There again , every country in Europe is insignificant in England's eyes ! The French, the Germans, won't be long , you lot will have a problem with the little Latvians too !!!!

Re: Here We Go Again?
 

I should just ignore Zeph he is in the minority with regards to his post about the welsh.

I have some really good welsh friends who I trust more than some English friends.

Regardless of where we are from every person is as important as the next person.

Re: Here We Go Again?
 

Hello Suzy W.

Just too much of a coincidence.

They clearly have a serious fault in their system that they are either too dumb to recognize or to sloppy to correct.

Either way it shows them up in a very bad light.

Why would anyone voluntarily sign up for any service from a company whose standards are this low?

Things still not back to normal here, so guess we can write the rest of the holiday off.

Still only 6-9 days to go till BB..........

Can't wait...

Regards

Fred F.

PS. Internet Magazine rating this afternoon 12 Kbs, a bit better than yesterday, but still pathetic, and I hope it will help to keep their average down.

Re: Here We Go Again?
 

Aww come on it was just a joke, I've a bunch of great Welsh friends I've nothing against the Welsh, if I did I'd be in deep dog-do :) And as for the Germans, surrender or vee crush you! :dozey:

Re: Here We Go Again?
 

not convinced this is an ntl problem. wheres the army of others complaing about slow speeds?

you mentioned 3 Kbps and 10 Kbps in post #6 and 3 KBps in post # 2 which is it?

Re: Here We Go Again?
 

Hello TB

I don't think you understand the problem here, so I won't waste time trying to explain it fully to you.

It seems obvious that if 3 subscribers have suffered the same problems from almost exactly the same, then it is almost certainly stemming from the ISP [NTL].

If you read the postings a little more carefully, you will see that the readings were taken at different times.

For all we know the other people suffering might be unable to post because of the problems, or perhaps they are not aware of the forum's existence.

If you have some positive comments to make that's fine, otherwise why mess up the thread in this way?

Regards

Fred F.

Re: Here We Go Again?
 

Hello Fred ,
I have had a "reply" from ntl support !!!!!!!********
my first ever I nearly fainted ..............

In my e-mail I was a bit sarcastic and put "just in case any techy people actually work there "
I also said even an automated response was better than nothing as we were trying to inform them of a fault and didn't know if anyone got the e-mails???Well I got what I asked for an automated response and a ticket number !! so I replied that others were having the same problem starting at exactly the same time so it wasn't my settings etc and requesting a response when they had looked into it further.

I didn't believe a connection could be like this it "runs" for seconds then hangs for ages........total rubbish.
My connection at the since Friday is exactly as you said in your first post.
I can't understand how they can have a persistant problem for four days ???????????

I hope you have a wonderful BB connection :)
I will look into another dial up provider for now .

Best Wishes
Sue

Re: Here We Go Again?
 

hmmmm 3 ppl with a problem - woah stop press, call the tabloids!

edit: having just re-read the original thread
http://www.cableforum.co.uk/board/sh...ad.php?t=10811
there is still no evidence of an ntl problem as such. although you did say you had tried the connection on several hardware configurations.

why did you not just bite the bullet and call TS? if there was a fault you would have made them aware of it and could have the call charges refunded? if there wasn't a fault they would have fixed the fault(s) on your PC(s).

Re: Here We Go Again?
 

hi guys..... would have t agree with threadbare on this....obviously could well be an ntl issue.... but 3 users having a similar problem is hardly conclusive.

and being sarcastic in posts on here "I don't think you understand the problem here, so I won't waste time trying to explain it fully to you." "If you have some positive comments to make that's fine, otherwise why mess up the thread in this way" and "just in case any techy people actually work there " from the mail sent to tech support, aint gonna help resolve your problems. with regards to the mail sent to tech support...telling TS that others have the same issue will not escalate the issue any quicker....its down to the others to also give TS a call.... the more people experiencing the same prob that actually call in...the quicker it will be resolved ( if its an ntl issue of course)

Re: Here We Go Again?
 

To whom it may concern:

From NTL Today -

"Thank you for your mail.
Your Query has been logged and given a unique Ticket No:xxxxxx for your reference.

We are sorry to inform you that there has been an outage in NTL dial-up service due to the
up-gradation work under-taken by NTL to enhance the service. The affected areas are the
ones having the area code starting with 011, 012, 015 & 017. We are aware of the issue
and our technical engineers are working towards a resolution. We appreciate your
patience and co-operation.

We apologize for any inconvenience caused.

Regards
Frank Jones
Technical Support Specialist"

So it seems that there is in fact a problem at NTL's end.

Just hope it can now be resolved soon.

Regards to all

Fred F.

Re: Here We Go Again?
 

Hi Fred , + the doubters

My service got back to normal at 8.15 pm tonight hurreh :) it was still rubbish earlier today

To the doubters that this was an NTL problem ,I only made it here at the weekend with another provider ,the NTL connection was so slow pages couldn't load at it's best it took 5 mins for NTL home page to load !
I could not load cable forum on my NTL connection .

I have altered nothing on my system to get my better connection back........

Thanks Fred for posting that you got a reply too and that they gave the reason ,hopefully they may even start putting faults on status page??????

Happy broadbanding :)

Best Wishes
Sue

Re: Here We Go Again?
 

I took the step of asking BT to take a look at my line as my internet speed was very low and calls being answered were barely hearable (is that a word ?lol), they tested my line , said they done some maintenance, line is good now plus no crackling, no "other" voices but internet speed is still cack !!!!!!
so who could be at fault ? hmmmmmm

my other pc kicks in at 31.2 kbps too and both have been working well @46.6 kbps (or thereabouts) for over 2 years !! But the blips are getting more and more common as time goes by.
yet , i dont live in any of those regions that Fred logged :-(
that leaves just 1............me ! :-)
i aint wasting any more time in contacting ntl, iv'e been on this dial-up for almost 5 years now and the service is getting shi-ttier by the day, i'll give it another week , if things dont improve , bye bye ntl !!!

Re: Here We Go Again?
 

Time to go broadband then ?

Re: Here We Go Again?
 

Hang on a mo !
i've just reconnected @ 50.6 Kbps !!!!!!!!!!!!! never ever been that high !
Anyone else get that kind of rate with dial-up ?

Its like being on acid watching pages load up in less than 2 seconds ! :-)
if only it could stay like this !

Its got nothing to with this Sasser worm going round is it ??

Re: Here We Go Again?
 

Unlikely.