Overclockers.co.uk
 

Has anyone had a bad experience with Overclockers.co.uk? Or with RM Special Delivery?


I ordered a graphics card from www.overclockers.co.uk last week.

They shipped it on Thursday last week, by Special Delivery, & I received it the following day.

I opened the package up, to find that they had sent me someone else's "RMA" card - the "Quality Assurance" seal on the box had been broken, & the anti-static bag the card was in didn't have a seal. The box also had a sticker saying "RET" on it, indicating they sent me someone else's returned goods.

I emailed them about this, saying that this was not acceptable, & asked for a returns authorisation & a refund.

They gave me (when they finally replied to my email!) an "RMA" number to return the card under, & apologised for sending me a card they had already sent to someone else.

I posted the card to them on Wednesday this week, using Special Delivery (as delivery is guaranteed by 12noon the next day, plus is insured).

I used a shipping label that they had emailed me (so there is no way the address was wrong), & the package clearly had the RMA number on front & back, as well as my address written on the back as the sender's address.

I tracked the parcel on Thursday, using the RM website, & it said it was "was delivered in STOKE ON TRENT before 10:32 on 25/03/04.".

I phoned up Overclockers today to check that they had received it, & to ask how long the refund would take.

They claim they still haven't received the card! Plus they say that when they finally do recieve it, it will take 5 working days for me to have my debit card refunded.

I've just tried phoning Royal Mail to get more info on the tracking (i.e. where exactly it went & who signed for it), but the phone line is closed.

And now I am pretty damn angry.

Angry with Overclockers for sending me used goods in the 1st place, for their customer service being so crap, IMO (they take ages to reply to my emails, & when they do, they ignore half of what I ask), for allegedly not receiving the package despite it being sent by Special Delivery to the address they gave me, & for keeping my money for so long.

And angry with Royal Mail for possibly screwing up the delivery & delaying things even further (if, indeed, that is what has happened).

Re: Overclockers.co.uk
 

sounds like a bad do :mad: , i must admit i havent used them , just one point , if the goods had been in a sealed bag without ret on it then you would never have known it had been used would you ;)

Re: Overclockers.co.uk
 

Cant say I have :confused:, always been very reliable.

I beleive there in the process of setting up a new Customer Service, trying to make it more effective, which may explain the delay in responding to your email.

Maybe an angry email to spie@overclockers.co.uk ? :)

Re: Overclockers.co.uk
 

see my post here about similar 'your never returned the goods' situation with ebuyer... i don't think royal mail are at fault here though.

Re: Overclockers.co.uk
 

Paul - Yeah. I'd never used them before, but had heard good things about them. I'm not going to use them again.

Steve - Maybe I've just been unlucky, & they are actually quite good. I'm not going to get anything else from them though. Very unimpressed with every aspect of the service they have provided me with. They'll be getting another email off me once I've checked the delivery again with Royal Mail on Monday. (& even if it was RM that messed up the delivery, I'm still gonna moan at OC for causing the situation in the 1st place & for keeping my money for so long)

Re: Overclockers.co.uk
 

and rightly so :tu:

Re: Overclockers.co.uk
 

Agh. I hope I don't have to go through all that with the muppets at Overclockers.

I do agree it's unlikely to be RM's fault. I have never had a problem with Special Delivery.

Re: Overclockers.co.uk
 

Dont tell me your not going to use overclockers just because of one bad experience! Thats crazy, i have been using OcUK for a good 4 years now without a single hitch...

It really annoys me when people just boycott something/a company due to one bad experience, they can't be perfect all of the time!!

So basically, keep ringing them, emailing etc. They are a reputable company and are very very unlikley to do a runner with your money or whatever.. u'll get it sorted eventually :)

Re: Overclockers.co.uk
 

Sending out RMA'd cards is beyond unacceptable, then lying about receiving the card back would just about clinch it for me. I always use "Overclock.co.uk" now, have on and off for years, never had a problem (other than with the couriers)

Re: Overclockers.co.uk
 

Try contacting your Local Trading standards company and see if they can chase this up for you.

Re: Overclockers.co.uk
 

Totally off topic, but how freaky that I just saw your forum name as I was playing Halcyon and on by Orbital.

Re: Overclockers.co.uk
 

hi and :welcome: to the site , but should the customer be subjected to an unacceptable wait , i dont think so somehow :mad:

Re: Overclockers.co.uk
 

after the last "i love ocers" thread where i mentioned i prefered dabs the oc lovers came out and said give it a go ..(this is after 3 bad orders in the past with 2 other friends having issues as well) anyway

well i did :) ordered 3 items all at the same time next day the box arrived YAY only 1 item missing ..i called them up and they acused me of having the item - it was the cheapest thing on the order i wasnt to happy ..but eventually after 2 days phone calls they sent agreed to send me another one free of charge ..a week later it arrived (seems they forgot to post it for 5 days) ..anyway finally get all the bits together and WOHHOOO the main part doesnt work .. :) about to send an RMA form off

Re: Overclockers.co.uk
 

Yep, I definitely plan on never using them again, all because of this one bad experience. If that makes me crazy, then so be it.

It may only be "one bad experience", but it's the 1st (& last) time I will use them. Why? Because after this experience, there is no way I will trust them again.


Exactly.

Re-selling returned (& used) cards is something I'd expect of a certain high-street chain, not an apparently reputable company like Overclockers.

If they sent me an RMA card this time, how can I trust anything they sent me in future? (if I did ever order anything else - which I won't).

And saying they haven't received it...Hah, right. I sent it by Special Delivery. It's guaranteed to be delivered. The online tracking says it was delivered. I phoned Royal Mail today (& spoke to a person rather than the auto tracker), & they said it did get delivered.

I have asked Royal Mail for further details on the delivery (exact confirmation of where it went & who signed for it), so I can give that to Overclockers, although it will apparently take up to 5 days for them to get that to me.

I tried phoning Overclockers today, all through the afternoon. The sales line had what seemed an NTL style infinite queue, while the support line was constantly engaged (rather than even giving me a menu & putting me on hold as it did when I phoned last week).

I'll email them again tonight, & hopefully receive more than their usual (to me) day or so later 1 line reply.

Meanwhile, the time limit Overclockers give for sending something back ticks down & down.....will I end up being too late for a refund? :(

And, if it does turn out that Royal Mail did screw up rather than OC, the original blame still lies with OC for sending me an RMA'd card in the 1st place.



Cheers, I will do if it takes much longer.


Neither do I :mad: :(

Re: Overclockers.co.uk
 

I'm not the only person then.

I hope you have better luck with the return!

Re: Overclockers.co.uk
 

Normally I would agree with BGM and say that your crazy, however this is no normal incident (You never know it may make it into the next Steven King Novel :eek: ), If the same had happened to me I would have also boycotted them and would spread the word to make sure that nobody I know would use them either.

They might not actually be lying to you, it may be an honest mistake, but that doesnt make it right. Like you said above, RMA'd goods should have never been dispatched to you in the first place.

Re: Overclockers.co.uk
 

An update........

I emailed Overclockers.co.uk again on Monday.

I finally got a reply this evening (2 days later).

They still claim to have not received the card, but say they will give me a refund "straight away" as soon as they either book the card in, or I provide them with further proof of delivery.

I also got a letter from Royal Mail today (in response to my phone enquiry with them on Monday).

The letter from RM says that they definitely did deliver the card, & it definitely did go to the address on the package (which was the correct address, as I just printed out the shipping label OCs emailed me, & it matches that on their website etc).

RM also gave me a photocopy of the delivery sheet, giving the date & time of the delivery (Thursday morning, as the online tracker said), the name of the recipient company (Overclockers), *and* the important bit: the name & signature of the person who received the card.

I'll be phoning Overclockers tomorrow.........

Re: Overclockers.co.uk
 

Phoned them up, & finally got a result: My card will be refunded, at last :)

Re: Overclockers.co.uk
 

Hmm overclockers, 2-3 miles down the road from where I live, haven't had any problems with the products themselves just the postage. I paid the £8 for next day delivery on an order placed at 10.31am (because it's not any easy place to get to, I don't drive, it was a large order and I am at uni in the day), got the confirmation email thats says order dispatched....awaiting dispatch!? will be delivered in 2 days time, eh? emailed them...I order after 10a.m, which is the cut-off time for next day 10a.m! Dabs you can order at 6p.m and still get it the next day! Needless to say I shall be busing it or walking/cycling there next time I need something. I'm not put off though, they do some good products at decent prices (most of the time) and they're very good for price matching against where I work!;)

Re: Overclockers.co.uk
 

Agh :mad:


Just got another email from their "support" (sic).

They're not refunding the postage (not the initial postage nor the postage for sending it back to them). Despite it all being due to their original error (& therefore they who should pay). And despite them actually previously saying by email that they'd refund the postage. And despite them actually saying on the phone *today* that they would refund the postage.

So although they have refunded the cost of the card (well, they claim to have), they still have another 15 quid of my money.

I've just sent them yet another email, plus I've complained to their management & MD.

Re: Overclockers.co.uk
 

I'd get on to trading standards about it, don't let them cock you around further.

Re: Overclockers.co.uk
 

Yeah, I will do mate.

I'm gonna phone OCs again tomorrow too, as it will probably take the useless muppets 2 or more days to reply to my emails.

Re: Overclockers.co.uk
 

Keep us posted, the more people discover useless companies the less chance they have of getting shafted.

Re: Overclockers.co.uk
 

Will do, definitely.

I'm quite happy to "spread the word" about the crappy service OCs have given me.

Re: Overclockers.co.uk
 

Could always sign up to there forum and post all that on there. They will love that :rolleyes: :D

Re: Overclockers.co.uk
 

Interesting thread, I'm pricing up a new system at the moment and went to Overclockers first as they're usually cheapest and have given me decent kit in the past. Bit perturbed to hear this so I went to overclock.co.uk instead and they're a bit more expensive, but are shortlisted for a best shopping website award, having come second in the 2002 poll last year. So I'll be sticking with them, I think, although they're pretty hardcore (no cheap RAM!).

Re: Overclockers.co.uk
 

I think with overclock you pay for the peace of mind of decent customer service, lately though, it's getting a bit of a chore to get through to them on the phone (no queueing system), but they respond to email pretty well and are always very helpful even when it comes to RMA'ing stuff.

Re: Overclockers.co.uk
 

I'll let you know how I get on, thanks for the tip.

Re: Overclockers.co.uk
 

Hmm, they have a forum? .... ;) LOL




Good choice m8 (IMO ;) ), I'd stay away from Overclockers if I were you....I wish I had :(

Maybe I've just been unlucky, & they're actually quite good normally...But every aspect of my experience with them so far has been utter crap, & I'm never going back.



Overclock sound better than Overclockers, from what you say.

I tried phoning again on Friday...spent half an hour on hold, before giving up. Not worried about the bill (I was calling from work, lol), but still v annoying. Emails take a while to be replied to as well.


Current situation:

Eventually got a reply to my barrage of emails the other night (I emailed support, techadmin, individual support staff, plus the "manager" email address & the MD's email address).

They are going to "get this sorted" for me.....

Re: Overclockers.co.uk
 

i just bought a fx5950 ultra 256mb for 160quid from usa including delivery

Re: Overclockers.co.uk
 

Well, I checked my bank statement, & they have finally refunded the actual cost of the card.

No sign of the postage refund yet though...

Re: Overclockers.co.uk
 

count yourself lucky that you got anything back do what i doo take the cash else where by the way what card was you buying anyway???????

Re: Overclockers.co.uk
 

Jesus Christ boy, have you never heard of punctuation?

Re: Overclockers.co.uk
 

with 2 degress and 4 a levels i think that means i can type and say what i like and how i like anyway i dont like being called a boy , bitch

Re: Overclockers.co.uk
 

and youll never be my niggar

Re: Overclockers.co.uk
 

Oh don't take things to heart ;)

Re: Overclockers.co.uk
 

lol that overclockers site is expensive compared to what i pay

Re: Overclockers.co.uk
 

2 degress? What are they?

Should I be upset? I guess I might be if I knew wtf you were talking about ;)

Re: Overclockers.co.uk
 

Yea I think most people just use it for information only. I'd never buy anything from there

Re: Overclockers.co.uk
 

Hold on *grabs his head* I'm feeling a bit psychic .. do you perchance .. get all your stuff from the USA? (Doris Stokes strikes again!)

Re: Overclockers.co.uk
 

most of it so cheap like me graphics card and my mb and as for memory i bought 2 sticks of 500mhz ddr for 81quid and over here 119 quid for i stick as the memory is new

Re: Overclockers.co.uk
 

Are they cheaper then these www.microdirect.co.uk & www.aria.co.uk ?

Re: Overclockers.co.uk
 

And what do you do if something goes wrong? If customs seize your goods (it might not have happened yet, but that's not to say it never will), what about the returns policy? I'd get mighty p*ssed off at having to wait weeks for something to get RMA'd AND having to foot a bill for postage to the USA, and of course you do realise that you're breaking the law by not paying VAT on incoming items to the UK, and the VAT man is second only to the Inland Revenue on the Satan scale.

Re: Overclockers.co.uk
 

yes of course I just checked out microdirect and there memory wow thats expensive I use ebay.com you ask most suppliers and they ship to england and with postage still cheaper and you get them to declare the goods being not worth much so that you dont get a customs charge

Re: Overclockers.co.uk
 

The mistake you're making is that you think customs officers are stupid, if they open a package containing a couple of memory sticks, they CAN and WILL find out how much it's worth and charge you a clearing fee and VAT on top.

Re: Overclockers.co.uk
 

with the amount of packages comming into the country they do random checks so far i havent been burnt and even if they charge and ive a few iteims with a 10quid customs charge its still cheaper

Re: Overclockers.co.uk
 

And the other points I mentioned? What happens if the items you receive are DOA?

Re: Overclockers.co.uk
 

not happend yet and if it was id send it to the manufacture here like my processor to intel uk like my citizen watch i paid for cost 140quid over here 349quid. Has a 5yr warranty and in the book it says to send to nearest repair centre which is citizen uk not a problem and if iteim is damaged in the post its insured and i have credit card purchase insurance and when i use paypal covereed up to 250quid so theres no problem

Re: Overclockers.co.uk
 

Did you get your degress from a 'prestigious non-accredited university'? There's a few keys on the keyboard you want to check out. It'll help your communication skills.

Re: Overclockers.co.uk
 

OK, chill out a bit... :)
Lets get back on topic shall we? ;)

Re: Overclockers.co.uk
 

Like here for example? http://www.cableforum.co.uk/board/sh...ighlight=argos :erm:

Re: Overclockers.co.uk
 

What should hopefully be the final update on this................


- Still haven't had any replies to any of the multitude of emails I've sent to various Overclockers email addresses.

- I wrote a very long & detailed email to Trading Standards (sent it to two offices - the Cambridge one, as that's where I live, & the Stoke one, as that's where OCs UK is based). First person I spoke to said I had a case, & that someone else would contact me. Second person I spoke to said that..."sorry, it's a civil matter. we have no power over this. You'd have to take them to the Small Claims Court, which wouldn't really be worth it, as that would cost you more than the final amount they still owe you."

So, I once again tried to phone Overclockers (as they don't reply to my emails)...

Phoned a few times from work (support line is shut by the time I get home). No answer. On hold for ages....

Phoned again today...on hold on the support line as usual. Gave up & tried the sale line, despite them telling me previously "we can't handle that - phone support".

Eventually got through to the sales line. Explained things once again. The guy on the phone (who also happens to be one of the same people who answer the support line, on the odd time it does answer), begrudgingly agreed to refund the final amount (seeing as they had actually agreed to do that 2 weeks ago - in 3 seperate emails & 1 phone call).

So. A result at last. I now have all my money back :)

Although, also decided to check out what rate the support line is (something I should have done ages ago). It's an 0871 number, which is apparently, I now belatedly found out, 10p/min. Good job I made most of my calls to it from work, lol.

[Strangely, the sales line (staffed by the same people it seems) is a normal 0870 national rate number. Phone sales, pay 3/2/1p per min, get through eventually. Phone support, pay 10p/min, be on hold for half an hour or more, & eventually, maybe, get through, to the same person as if you'd phoned sales.]

Re: Overclockers.co.uk
 

Interesting point about Small Claims Court, I didn't think it cost anything.

Re: Overclockers.co.uk
 

Neither did I, but the guy from Trading Standards said it was, IIRC, £35.

Re: Overclockers.co.uk
 

Yeah, but if you win, they have to pay that fee, including any other expenses, e.g. travelling to the court, loss of earnings for the time you might spend in court etc.

http://www.compactlaw.co.uk/freeinfo...ims/smcf2.html

Re: Overclockers.co.uk
 

Yeah, true.

But as the remaining un-paid refund was for only about 15 quid, there would have been little point.

If they had dragged any longer than they had done with the original refund, then I definitely would have taken them to Small Claims, as it would have been for £130ish .

Re: Overclockers.co.uk
 

Take a day's holiday, get 50 of us who've read this thread to take a day's holiday too and come as witnesses, claim your day off as expenses and do the same for us, let's say an average of £75 per day each, + travel, let's say £100 each, + the 30 quid fee, ooh £5,130 claim .. that'd soon put the wind up them :D

edit: But then they'd probably not hear your case in SCC ...

Re: Overclockers.co.uk
 

LOL, I like it :D

:LOL:

Re: Overclockers.co.uk
 

:LOL:

Like it as well although drop £130 as i believe the Small Claims Court only handle amounts up to £5000.

:D