New TV but its not 1080p...or is it?
 

Hi all,

Got a new tv for a reasonable 200 quid. 32 inch tv which is an improvement from the 28inch tv i had previously. (its a tv in my boxroom/study!). So anyway it says on amazon its 1080p so i order it.

Box arrives today....whats this? 720p! I was bloody annoying as my old tv of 10 years was 720p.

So i get onto Amazon and they give me a 40 quid refund. So i thought "ah okay 160 quid for a new tv which i needed which is better than my old one may as well keep it".

Anyway long story short when i switch from one HDMI to another it shows at the top briefly "HDMI 1920 x1080p"

Is the tv 1080p afterall?!

https://ibb.co/xsKBctR

https://ibb.co/xsKBctR

Re: New TV but its not 1080p...or is it?
 

It would be a lot more useful to link to the tv (on amazon).

Also, what makes you think its 720p in the first place ?

Re: New TV but its not 1080p...or is it?
 

https://www.amazon.co.uk/gp/product/...?ie=UTF8&psc=1

the box says 720p haha.
amazon says 1080p
the link to the screen shot says 1080p haha.
amazon gave me a refund after i said it wasnt 1080p haha

Re: New TV but its not 1080p...or is it?
 

No 2021 model is ever going to be 720p.
(Well ok, not entirely true, but most companies are stopping making then now).

That one however is 1080p (FHD).

Re: New TV but its not 1080p...or is it?
 

You can have a 1080p panel and inbuilt tuner that isn't anywhere near it.

We have a TV in the kitchen that's capable of 1080p (1920 x1080p) if you use the Input sources, but only has a SD Freeview tuner in it. I can watch content via my old Roku using HDMI and it'll be 1080p if the provided content is. It's from 2010/11, but you get my point.

Most TVs even when they aren't 1080p are usually an in-between resolution, not as low as 720p, and they downscale from 1080p (or 1080i of broadcast HD) and upscale from SD. There can be things on the box that actually mean the set can accept 1080p Input signals, but doesn't display them that way.

Does the box model number actually match the website? There could've been a wrong product pickup in the warehouse. You do hear about people ordering a large item and getting a small thing in the box from Amazon.

---------- Post added at 09:35 ---------- Previous post was at 09:32 ----------

For example I followed your link the last post and the Compare With Similar Items section of the page has a 32 inch Toshiba 2021 model, with a VERY similar model number, and it says it's 720p.
https://www.amazon.co.uk/Toshiba-32W..._t2_B08ZNN7YZV

Re: New TV but its not 1080p...or is it?
 

Maybe Toshiba shipped it in the old model box I dunno but as said yours in 1080 so with the £40 you got a bargain there. Incidentally on a screen that size 720 would be fine anyway

---------- Post added at 11:05 ---------- Previous post was at 11:04 ----------

His phot clearly shows the TV has 1080

Re: New TV but its not 1080p...or is it?
 

Just had a nosy on Amazon. Both the 2021 model Toshiba 32LL3C63DB you quote and the earlier 2019 model Toshiba 32 LL3A63DB are both 1080p

The only other possible alternative Toshiba that Amazon are stocking that is 720 is the 2021 Toshiba 32WK3C63DB

Comparing the photos of each set they could all to be using the same carcass but if your TV says it's 1080 ( maybe you could check by using your remote, my screen definition on my Samsung shows up using the INFO button) I would trust that information and just consider the refund as a Black Friday extra reduction. Amazon's loss ... but they were either being to lazy to check or should now be checking any stock and taking things up with Toshiba.

Re: New TV but its not 1080p...or is it?
 

I think you got what you ordered, Amazon dont really care about the £40.

I ordered some things the other week, and made a mistake in my order.
I put it through for a refund, expecting to have to return them, they refunded the cost and just told me to keep the items.

Re: New TV but its not 1080p...or is it?
 

Wife has also had that with wrong or damaged items.

Re: New TV but its not 1080p...or is it?
 

Well this is getting more mysterious....

The tv i got the manual quotes "32WK3C63DB" which if you check on amazon does say its just 720p. The box says 720p

The one i bought does say "Toshiba 32LL3C63DB 32-inch" which is 1080p in the emails.

when i click info on the remote it does say "1920 x 1080p" so who knows whats going on

Re: New TV but its not 1080p...or is it?
 

As I said, I looked at the link in newer post, which was an Amazon link. I had no idea what was in the other link.

---------- Post added at 18:16 ---------- Previous post was at 18:11 ----------

The info button on screen could be telling you what the signal from the input is outputting. Are you connected to an external box from Sky or VM?

What is the model number on the sticker on the back of the television itself? That's the most accurate place to get model information about the device, rather than the manual or box.

Re: New TV but its not 1080p...or is it?
 

Check the model number on the TV itself, it should be with the serial number.

Re: New TV but its not 1080p...or is it?
 

I assume the TV picture looks ok? if so no worries innit

Re: New TV but its not 1080p...or is it?
 

You will never be able to send it back in the wrong box if it ever develops a fault i am guessing the SN wont be the same on the box as on the TV seeing the model number is in correct.

Re: New TV but its not 1080p...or is it?
 

sale of goods act says items do not need to be in original packaging

Re: New TV but its not 1080p...or is it?
 

Aye it says 32WK3C63DB on the back. So it is a 720P tv.

Ah well picture is fine and its a bigger tv than i had before and it cost me £160 quid so not really a loss just a bit annoying

Re: New TV but its not 1080p...or is it?
 

It's not fine if you bought the other model of TV and your invoice says the other model you NEED to get it sorted as you now can't return it if faulty as it is a different TV to the invoice.

If your invoice is the same as the TV you have then it's all good and I guess you could always get it fixed direct from Toshiba if it ever goes tits up.

Re: New TV but its not 1080p...or is it?
 

If your amazon order history shows the 32LL3C63DB then they have sent you the wrong item.

You could have returned if for a full refund, or replacement.
I suspect however that your accepting £40 from them may well have killed your chance of that.

Re: New TV but its not 1080p...or is it?
 

aye i'll check if i'm covered.

Still weird how it says 1080p when i click on the "I" on the remote. Ah well!

Re: New TV but its not 1080p...or is it?
 

It may well be accepting a 1080p source and downscaling it for a 720p panel. If my memory serves me my first HD ready Samsung (1366x768 panel) took a 1080i source and downscaled.

Re: New TV but its not 1080p...or is it?
 

argh. well the tv works. its only 32 inches and so fits in my boxroom. amazomn have confirmed my tv is covered based on previous chatlogs.

am i really going to get a huge difference at this rate with a 32 inch tv and judging by it almost carressing my computer table which i write this from..

Re: New TV but its not 1080p...or is it?
 

But what does it say on your ORDER?

You really should get Amazon to send you the TV you actually ordered!!!

Re: New TV but its not 1080p...or is it?
 

I would think that went out the window when he accepted the £40.

Re: New TV but its not 1080p...or is it?
 

Probably 'expecting the item you ordered' went out of the window when using Amazon :D :D

Re: New TV but its not 1080p...or is it?
 

yeah but i'd have to send the old tv back and i can't be bothered with the hassle of that...especially considering people have said there isnt much difference at a 32 inch tv between both. i am pretty lazy admittedly. plus i'd be without a tv for a few days in between

its not like they'll send me the tv i ordered and let me keep the old one. well they never offered that anyway haha

Re: New TV but its not 1080p...or is it?
 

Have you looked up how much that TV would of actually cost you if you bought it?