Mobile Price Increase
 

I have just received a txt from Virgin Mobile to inform me my mobile costs are to increase by 1.5% which means my plan will increase by 20p a month. Should i phone them and fane disgust and demand they disconnect me hoping they will offer me a smaller increase :rofl:

I await the standard response from certain posters and the flaming:afire:

.

Re: Mobile Price Increase
 

On a side note I see a change in VM policy when it comes to deals and land line numbers. On my last negotiation ( my bill was going up by a fair number of pounds not a few pence) they offered me a deal removing my landline in favour of a totally free sim package

Re: Mobile Price Increase
 

That's new, i would be happy to have that instead of the landline

Re: Mobile Price Increase
 

yeah I was surprised. I went from 100 meg and basic landline pack to 200 meg Unlimited mins and text and 5GB data on a oomph package but the sim is free for 18 months

Re: Mobile Price Increase
 

Are there different Oomph packages? I've only ever heard of Ultimate Oomph with everything included :confused:

After many years I no longer use Virgin Mobile. They wanted to charge me £7 extra a month and had been overcharging me. I received nearly £200 in refunds & compensation for messing me about.

My new provider is £4.50 per month cheaper than what Virgin Mobile were charging me so I would advise the OP to shop around for a better deal; I wish i'd done it years ago.

Re: Mobile Price Increase
 

We all wish you'd done it years ago ;)

Re: Mobile Price Increase
 

The standard response was later than i expected ;)

Re: Mobile Price Increase
 

I think any package with a sim is an oomph package now

Re: Mobile Price Increase
 

Yes i was expecting it from the same poster too!

Re: Mobile Price Increase
 

Why?

---------- Post added at 19:22 ---------- Previous post was at 19:22 ----------

Is this your standard response to those taking time to be helpful?

---------- Post added at 19:23 ---------- Previous post was at 19:22 ----------

Expecting what, or are you just stirring/trolling again?

---------- Post added at 19:24 ---------- Previous post was at 19:23 ----------

Cheers, it's really refreshing to find a helpful & on topic response :)

Re: Mobile Price Increase
 

Just join ASDA mobile, cheap as chips.

Re: Mobile Price Increase
 

How ever there price increase is less per year than most major suppliers l have looked at. Tesco has no increase for term taken out but cost more per month to start with :rolleyes:

Re: Mobile Price Increase
 

It all depends what you want/need/can afford. Some people like to use PAYG, others prefer to obtain & phone and service from the same supplier on a pay monthly basis and some like to buy the phone outright and pay monthly for a service only SIM.

I found the most cost effective method for me was to buy the phone myself (wanted Samsung) and enter into a SIM only deal on a rolling monthly contract.

I found the best PAYG to be 1p Mobile, the best handset/SIM deal to be from Tesco and the best SIM only with Lebara at £2.50 per month (£4.38 average over 12 months)

If you plug your requirements into this independent site, it will tell you the best deals available:

https://www.moneysavingexpert.com/cheap-mobile-finder/

You'll soon see that the best deals are not from the better known companies (including Virgin Mobile), but with the lesser know companies who don't tend to use those dreadful (but cheap for them) offshore call centres. Messing me about & being rude to me was the best thing that Virgin Mobile staff ever did for me as it prompted me to end my inertia and look at what else was out there and i'm saving a lot of money :D

Re: Mobile Price Increase
 

Nothing worse than people being rude and abrasive on the phone…

Re: Mobile Price Increase
 

Our daughter had an Unlimited SIM that was £20pm to start with, but gradually rose to £28.45pm over the years.

A couple of months ago, she was invited to change to £25pm plan. She did that, and last month her bill dropped to £25pm.

She has just received her next bill, and it's gone up to £28pm!!

Re: Mobile Price Increase
 

Luckily I keep some documents in case something untoward like this price increase happens.

The letter was dated "October 2021" and comes from the Rachel Barrass, Director of Customer Services.

Re: Mobile Price Increase
 

Just had a bank statement , have had £40 cash back on my Tesco mobile ,so now have 10gig texts and calls for the Approx cost of £7.80 per month with no increase over it's period. :)

Re: Mobile Price Increase
 

I spent 30 minutes on the phone to VM, and they couldn't understand the price jump from £25 to £28. "It's on my screen here, £25 a month, start November 2021, direct debit, rolling 30 day contract, authority Rachel Barrass, Director Customer Services. I'll copy the log to them, but meanwhile you are back to £25".

Re: Mobile Price Increase
 

So now that all is settled, along comes an email

"As we outlined in the contract we agreed when you chose your mobile plan, we increase our prices each year in line with the retail price index (RPI), which affects what you pay for calls, texts and data. This term is changing from this year onwards, where your price will increase each April according to the index plus an additional 3.9%."

So just 3 months at the "special price".

Re: Mobile Price Increase
 

Suprise surprise. Virgin can break contracts at will. However customers can't. Perhaps Richard will challenge this in the courts . Must be a unfair contract :D

Re: Mobile Price Increase
 

Contracts allow variation by Virgin Media but allow you a right to exit because of that if materially impacted. Always been that way and is true here too

https://www.virginmedia.com/mobile/a...price-increase

Re: Mobile Price Increase
 

Indeed i have just used that to cancel a contract early because i was not using the sim anymore. It was for my internet router in my caravan which has now been sold.

Re: Mobile Price Increase
 

Our daughter got an email from VM mobile today.

She was on £28 unlimited, that was dropped to £25 by The Director of Customer Services.

But she got charged £28 again.

And now she has a discount, dropping it to £17... and look at the end date of the discount!!!

:shocked::shocked::shocked::shocked::shocked:

Re: Mobile Price Increase
 

Understand that.however a court could find it unfair contract.step up Richard :rolleyes:

Re: Mobile Price Increase
 

My daughter's mobile bill just came in.

WTAF?

The £1.50 charge for sending 3 photos notwithstanding, how the heck have these figures been arrived at?

The bill actually states "Your monthly cost £17"

Re: Mobile Price Increase
 

It seems to be for 2 months.

2 x monthly charges and 2 x monthly rebates. ;)

Re: Mobile Price Increase
 

My wife moved to Sky mobile today, only one member of our family is left on Virgin now.

Re: Mobile Price Increase
 

So she is paying in advance? :dunce:

Re: Mobile Price Increase
 

I moved to Smarty (they use the Three network), Unlimited calls and text 50Gb data +5G @£15pm.

They've just started doing SIM only deals too.

If you are thinking of joining Smarty and you want your second month free , just pm me for my recommendation code.