The future of virgin mobile...
Hey all,
So i'm seeing a lot of offers now and "rewards" for people who have both virgin media and o2 mobile. Yet nothing is mentioned about people who have virgin mobile. What do we think the reason is behind this? Will virgin mobile customers be moved to o2 eventually? Will virgin mobile sell to another company and just take on o2? (just throwing ideas here). I'm new to virgin mobile and i'm sort of surprised how detached it seems from virgin media itself like they're almost two different companies. So i'm intrigued as to what the future is now virgin media/o2 are starting to combine their services where does this leave virgin mobile? |
Re: The future of virgin mobile...
Its Virgin, so not a great suprise they dont reward their existing customers.
It seems to me they will abandon it - first stop taking new customers, then eventually move the others, if they havent alreay gone elsewhere themselves. |
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Didn’t Virgin Mobile sign a deal with Vodafone a few months before the merger with O2?
Presumably something will be done when the Vodafone contract ends. In the meantime heaven knows what they will do, depends if they see any value in Virgin Mobile or not.. |
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With PAYG Virgin Mobile closing in January maybe we'll hear something about virgin mobile contracts merging into o2 soon?
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You are indeed correct VM did sign a five year deal with Vodafone in 2019. With services moving over to the Vodafone RAN in 2021. I don't know if the 5years runs from 2019 or 2021. At the moment both Virgin and O2 are keeping their identities in the merger, so it is possible for Virgin Mobile to continue as a brand and move back on to the O2 RAN in 5 years. Though I wouldn't expect that to happen, I believe in the intervening years, or at the end of the five, the company will rebrand again and lose the dual identity. A which point all Mobile customers will be moved onto the same platform. |
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so virgin media customers can now get o2 priority. its looking like virgin mobile is on its last legs....personally i hope its not soon. i get vodafone 5G in my area and o2 has no 5G in my area!
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Standing under a mast is the worst place to be.
The signal is designed to spread outwards, not downwards. |
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I'm off to 02 from Virgin for cheaper monthly charge with more data and a free broadband speed increase to the next tier.
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:)Just off the phone to VM and happy to increase data on all three sim cards for a price reduction in the black Friday deals. Happy to continue
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Existing Virgin Mobile customers are mostly still on EE (for 4G) or Vodaphone for 5G.
I believe new 4G customers go on Vodaphone now, and the rest will move to Vodaphone soon. |
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Virgin Media terminates landmark mobile phone deal, delivering another blow to Vodafone boss Nick Read
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Completely understand but virgin seem to have track record of doing it
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There is no reason now that VMO2 would need any agreement with vodaphone. |
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The Vodafone termination has been coming for quite some time. It was hidden away in the Q2 2021 financial results that they were planning this last year:
(Scroll to the bottom of page 30 of the linked PDF): https://news.virginmediao2.co.uk/wp-...rt-Q2-2021.pdf |
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But they haven’t broken a contract - they’ve used part of the contract to end the relationship.
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Did anyone on here seriously think that when VM announced they were to merge with O2 that Virgin Mobile would be a going concern?
Ditching Virgin Mobile (or at the very least moving it - but I think they'll ditch it) was probably one of the biggest synergies and cost saving of the whole deal. |
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Because a B2B Contract is completely different to a B2C Contract - consumers tend not to have their senior managers and lawyers checking the contracts out before signing, and there’s very little likelihood of consumers getting the Supplier to amend the contract.
But you knew that already… |
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Exactly and this suits big business just fine.
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They will shut it down as I can't see O2 wanting to hold onto the Virgin branding to be honest I think they will get rid of it as its a terrible brand compared to them, I was with virgin mobile years ago when it was a joint venture between Virgin & T-Mobile they were actually brilliant... fast forward to 2006 when NTL got their grubby hands on it went down hill poor customer service and general rip off.
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Exactly, that's why I left. I'm surprised that Virgin allow their brand to be tarnished like this.
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I would expect a new identity to be formulated in the fullness of time. Quote:
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VMO2 have already advised that they are ending the MVNO contract with Vodafone and therefore Virgin Mobile will cease to be. |
Re: The future of virgin mobile...
So .. If Virgin Mobile ceases to be, will all VM customers be moved to O2 ?
That will presumably mean a new SIM ? What about phones locked to VM ? (If any exist these days). |
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If they can integrate current VM back office into O2's there may not be a need for a SIM switch, I don't know tbh. Quote:
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Tesco Mobile is an MVNO but is 50% owned by VMO2 |
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has anyone who tried upgrading their virgin mobile tariff been told they're moving to o2?
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Virgin Mobile SIMs have moved to the O2 radio network for most customers and that migration should be finished soon.
For some upgrades when you speak to an agent you may now also be offered O2 options as well as the Virgin Mobile ones. If you accept an O2 deal you'd be moved over to being a 'full' O2 customer. Otherwise you remain a Virgin Mobile customer, and nothing has been announced about that changing. |
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Have you been getting reports of terrible performance since the migrations started? When VM was on the EE network it was superb. Moved to the Vodafone network and it was not quite as good but pretty decent. Since moving to o2 it has been diabolical. 4G speeds of 0.25mbps are not uncommon. It basically renders the phone useless, struggle to even load plain text a lot of the time. It’s been widely documented that o2 have capacity issues, I can’t believe between VM and o2 they thought shifting a further 3-4 million customers onto the network was a good idea! |
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i was getting 600kb on 5G with o2 today!
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I live in a relatively big city, and I was in the centre a few days ago, and it was in useable. A message over iMessage took a good 15 mins to send even though I had signal and also 4G. A few weeks ago I was sat in one spot, and it was constantly changing between 5G,4G and 3G. Also seems to connect to 3G an awful lot, which was very rare whilst using the EE and Vodafone networks. Certainly seems to me there are serious widespread issues with the o2 network. In typical VM fashion I can’t see them admitting to any issues though! |
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