Originally Posted by TheDon (Post 35229576)

My contract came in at £73.10 (£107.05 - £33.95) and then I was billed £83.10, with the V+ HD still showing on the bill as £10 a month.
I phoned up to query it, and after a bit of back and forth of them saying it was right they agreed it was higher than it should be, and said a £15 credit was missed off, so apparently I'll now be billed £68.10 (92.05 without mates rates).

I'm waiting to see what my next bill says, but I'm pretty sure I'll have to get them to correct it again as I can't see that being right.

Originally Posted by TheDon (Post 35244192)

Well, my new bill is in, and as I expected it's not right (but this time in my favour!)

I have 3 STBs, Tivo, V+ and V HD, and here's my advance charges:

Which is £5 cheaper than what it should be.

AFAIK they should have just taken off the V+ monthly fee, but instead for some reason they've added another STB discount of £15 instead.

Originally Posted by BenJSmyth (Post 35244342)

Is my maths on that correct - you are paying £33.65 for all that lot?! :shocked:

Originally Posted by RobboEdin (Post 35244443)

I would have thought this is a billing error as presumeably there should be either a VIP bundle saving or a Mates Rates saving, not both.

Originally Posted by BenJSmyth (Post 35244342)

Is my maths on that correct - you are paying £33.65 for all that lot?! :shocked:

Originally Posted by BenMcr

What is wrong is the double additional box discount.

Originally Posted by TheDon (Post 35244537)

Indeed, I think I'm correct in saying that and the V+ HD charge shouldn't be on there? So it works out at £5 less than it should be.

Originally Posted by denphone (Post 35244693)

Who exactly gets mates rates.

Originally Posted by DaMac

You get over £33 knocked off for mates rates??? absolutley discusting, i'm going out to work every day, busting a gut in a low paid job and then subsidising your home entertainment???

Originally Posted by DaMac (Post 35244698)

Whoever gets them i think it should stop, and all loyal customers should get a saving on their account from the saving made from "mates rates"
Talk about rubbing our faces in it.

Originally Posted by DaMac (Post 35244698)

Whoever gets them i think it should stop, and all loyal customers should get a saving on their account from the saving made from "mates rates"
Talk about rubbing our faces in it.

Originally Posted by denphone (Post 35244741)

l do not see a problem either.