Originally Posted by bbxxl (Post 35212937)

This is a looooong thread. Is there anyone able to summarise the main pints of what has been discussed to save others having to read through the whole thread? And possibly make a sticky post?

Originally Posted by OLDGOLD (Post 35212926)

Hi Gunslinger. What time on Tuesday did you order?

Thanks.

Originally Posted by Digital Fanatic (Post 35212870)

That's correct, only 1 install order can be open on your account. you can upgrade after install.

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It's not a rule, denphone. It's a "flaw" in the billing system.

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Sorry, there are a lot of queries in this thread...

What was your last contact with VM about it?

Originally Posted by windy (Post 35212941)

My install in on the 19th april between 1pm-6pm.:)

Originally Posted by dazed&confused (Post 35212946)

Cheers DF

Appreciate your time
Had the email about 10.00 am on Monday morning rang the number, ordered it, they confirmed the installation date AM on the phone - nothing since

Originally Posted by Gunslinger (Post 35212944)

Around midday I think. The email arrived late morning.

Originally Posted by OLDGOLD (Post 35212953)

Cheers! I ordered about 5pm on Tuesday and not had confirmation. So if they are doing them in order of receipt, I guess maybe tomorrow I should get the confirmation.

Originally Posted by Gunslinger (Post 35212921)

Just had my confirmation email, having ordered online on Tuesday.

As we needed to keep the Easter/Bank Holiday period completely clear, I had requested 9 May install date. (After all it's only a TV box, what's another couple of weeks - some people do have a life!). Also the immediate panic and rush might have died down, and the techs hopefully got more experienced at doing the installs, but we still avoid the £40 install fee.

Annoyingly, the date of the install came back as 30 April, which we definitely can't do. What is the point of giving customers a date EARLIER than the one they requested?

(Have subsequently telephoned in and changed to 10th May. Apparently if your requested date is not available, the system automatically schedules in the first available 'free' slot).

Also then mysteriously received an email (in my spam folder) from 'Virgin Media Entertainment' saying "You're in! Your new premium TV channels are on their way" - what is that all about, we already have the Sky Sports / Movies HD selection, and nothing has been changed?

Originally Posted by windy (Post 35212961)

I rang them up yesterday saying i had no confirmation email and they didn't even have it on my records..after a while i got put through to someone else and now its 19th April when the original one was 28th...and they tried to charge me for the install as well even though its free install in April.

Originally Posted by cozmic1988 (Post 35212933)

I guess Brighton's really into TiVo, lol. Can't believe I've got to wait another month. Was all set to have it next week!

Originally Posted by dazed&confused (Post 35212946)

Cheers DF

Appreciate your time
Had the email about 10.00 am on Monday morning rang the number, ordered it, they confirmed the installation date AM on the phone - nothing since

Originally Posted by dazed&confused (Post 35212946)

Cheers DF

Appreciate your time
Had the email about 10.00 am on Monday morning rang the number, ordered it, they confirmed the installation date AM on the phone - nothing since

Originally Posted by OLDGOLD (Post 35212978)

It's such a shame that VM customer service is so poor. The introduction of TiVo shows the company is IMHO a really forward thinking company that has loads to offer customers, but it's let down by the terrible customer service.

Originally Posted by blackthorn (Post 35212988)

I`m in the same posistion as you are, phoned monday after getting email, gave install date over the phone and thats it. Are we supposed to get something else, I`m not sure we need any confirmation but who knows maybe we do.
I`ll find out on tuesday if they turn up or not :)
No reason why they shouldnt though.

Originally Posted by savvychels (Post 35212777)

No - it's fair to call me naughty - I did feel really badly as I'm not normally one to skip protocol. I really struggled with it, but not so much now.

Thanks for all the assistance you do give to the forum. This must be driving you as crazy as the rest of us when they've originally told staff one thing and keep moving the goalposts.

Originally Posted by Digital Fanatic (Post 35212981)

Call up now you have a date fixed. see if there is an earlier slot in your area

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You won't get anything else then. Only customers who ordered online will need a confirmation. Chill :cool: TiVoness is a coming! :)