Re: [Update] ALL 20>30Mb upgrade discussion
 

He said he would ring by by midday so I hope he does call, no reason to believe that he wouldn't.

Thanks again.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Where did he sound like he was from here or offshore.

Re: [Update] ALL 20>30Mb upgrade discussion
 

He was Scottish so I assumed he was 'onshore' unless he is on secondment to Mumbai ?

To be honest I wouldn't even bother with offshore, I would ring back until I spoke to onshore.

That is not based on any bad experience with Virgin but with other providers.

Is there technical support offshore then, the last 2 people I spoke to were Scottish.

Re: [Update] ALL 20>30Mb upgrade discussion
 

We have Liverpool, Swansea, Airdrie, Delhi and Pune.

I expect he will callback.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Ah Airdrie then, he was very good, explained power levels to me and what the tolerances were in case i ever had any problems.

I have had zero issues with my connection in the past, i think this is just a simple admin error which hopefully can be resolved relatively quickly.

---------- Post added at 09:13 ---------- Previous post was at 08:55 ----------

Wireless cut out momentarily, quick look in the config pages shows I now have 30mb.

Within a minute of the file being sent my phone rang with the guy from support confirming the file was sent successfully.

Amazing customer service in my view.

Thanks again to everyone for their help.

https://www.cableforum.co.uk/images/...011/02/122.png

Re: [Update] ALL 20>30Mb upgrade discussion
 

He would have rebooted your modem remotely, nice one

Re: [Update] ALL 20>30Mb upgrade discussion
 

I had that problem yesterday - when I rang up (just before noon) to get the hub activated, I had great difficulty understanding the accent, or a lot of the words; they were slurred together, and in conjunction with the sing-song accent, I had to keep asking the guy to repeat what he had said.


Mind you, it was a very strong scouse accent.

Re: [Update] ALL 20>30Mb upgrade discussion
 

:redcard:

Re: [Update] ALL 20>30Mb upgrade discussion
 

The Indian accents are usually easy enough to understand, even if they do just read from the screen, but the northern accents are hard to understand at times.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Would that be masque?????https://www.cableforum.co.uk/images/...2011/02/59.gif:D

Re: [Update] ALL 20>30Mb upgrade discussion
 

How is your scottish accent or have you managed to lose it.:D

Re: [Update] ALL 20>30Mb upgrade discussion
 

Made me laugh

Re: [Update] ALL 20>30Mb upgrade discussion
 

I have a few questions to ask, I apologise straight away if this has been covered in previous posts, but it is quite impossible to read all 1460+....

1. I have not received any mail or email regarding this upgrade, does it mean that its not in my area yet, my post code is SK10.

2. I am now on 20mb and I have a Linksys router WRT54G, will it handle 30mb connection? I have a (don't know what make) 255 modem.

3. If 2 above is yes, can I do a upgrade but not having their Superhub? Or is Superhub crucial to this 30mb connection?

Thanks

Re: [Update] ALL 20>30Mb upgrade discussion
 

i emailed virgin to complain about having to pay £30 for installation even though i already have the superhub. they phoned me back and said they are going to look into it. will keep you updated

Re: [Update] ALL 20>30Mb upgrade discussion
 

The service is available everywhere, but no mass updates have been announced.

No your modem will not support it, you need a superhub.