Re: [Update] ALL 20>30Mb upgrade discussion
 

I did ask them if they may have sent the wrong config file (ie 20mb instead of 30mb) but he said no, do i ring the activation line again ?

Ah maybe i should wait then if there can be a delay ?

Am i looking at the right thing in the hub ?


Primary Downstream Service Flow
Downstream(0)
SFID 11631
Max Traffic Rate 20480000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 13663
Max Traffic Rate 2080000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Re: [Update] ALL 20>30Mb upgrade discussion
 

And the top light goes from green to blue.

Re: [Update] ALL 20>30Mb upgrade discussion
 

if the top light turns blue then thats a good sign, green means its still on the legacy network.

Re: [Update] ALL 20>30Mb upgrade discussion
 

You will have to call technical support as you are online.

Re: [Update] ALL 20>30Mb upgrade discussion
 

The top light is blue :-(

Re: [Update] ALL 20>30Mb upgrade discussion
 

Haha, I never knew that.
Good tip!

Re: [Update] ALL 20>30Mb upgrade discussion
 

But you have the wrong config and need to call in.

Re: [Update] ALL 20>30Mb upgrade discussion
 

What do i ask, them to re-send the 30mb config file ?

Bugger - i am going to call them now.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Yes :)

Re: [Update] ALL 20>30Mb upgrade discussion
 

As you are not on the correct speed they will have to fix it for you, so basically Yes.:)

Re: [Update] ALL 20>30Mb upgrade discussion
 

Technical support is 150 from a Virgin phone right ?

Re: [Update] ALL 20>30Mb upgrade discussion
 

That will get you there but support is 151 for speed.

Re: [Update] ALL 20>30Mb upgrade discussion
 

0800 activation number is a good one no call queues menus etc. and this is from where I sit an activation issue.

08009539500

Re: [Update] ALL 20>30Mb upgrade discussion
 

Ok i spoke to a nice guy in Scotland, he obviously tried something because the hub rebooted, however he said my account shows a pending upgrade from 20mb to 30mb which should be done by tomorrow.

I assume i just have to wait now.

Re: [Update] ALL 20>30Mb upgrade discussion
 

He is already activated though so they would just transfer him which is not a good customer experience as you want the correct department first time.

But a good number to post anyway for people wanting to activate their kit.

---------- Post added at 20:05 ---------- Previous post was at 20:04 ----------

Why did the previous agents not see that it makes you wonder, if still the same in the morning call again.