Originally Posted by tigglepig (Post 35212602)

Well I had my TIVO installed yesterday and I can't believe how much faster it is over my old SA box. Kids have already got to grips with thumbs up although I fear we may have a box full of suggestions based around CBeebies and CBBC programs in a weeks time!

I had to be out all day so the wife and kids were in for the installation and when I got home my wife said she couldn't believe how polite, efficient and enthusiastic the engineer was. He clearly explained everything, spent time talking to the (young) kids and did an excellent job. It quite unfortunate that this kind of service is the exception these days but Virgin get a huge thumbs up from me for this engineer. Is there any process at Virgin for me to pass on my thanks to this engineer?

Originally Posted by whoareyou (Post 35212598)

For those who recieved dates this morning, wheb did you place your order?

Originally Posted by Digital Fanatic (Post 35212599)

XL and above, yes.

speak to the engineer, he will make the decision if he feels it needs swapping out.

Originally Posted by Digital Fanatic (Post 35212578)

Sales should contact you in the coming days to offer you the deal. :)

Originally Posted by Digital Fanatic (Post 35212572)

indeed :)

---------- Post added at 08:45 ---------- Previous post was at 08:41 ----------



If you previously didn't have multi-room, then there will be an offer to keep your existing box for free.

You should get a 'phone call about it in the coming days from sales. I don't think you can request it.

Originally Posted by BenMcr (Post 35212646)

Because I think there are other offers for customers that already have multiroom

Originally Posted by sniper007 (Post 35212663)

So people are able to get multiroom for free out of this when us existing folk already pay extra for that?

Originally Posted by Digital Fanatic (Post 35212684)

Sales are calling customers back at some point to offer other types of free upgrades... sit tight ;)

you already had multi-room, so will be offered something else.

Originally Posted by Mobes (Post 35212694)

Hey i'm a mutli roomer :) We have x2 V+ boxes and a V box... is it worth calling to see if a deal can be done with replacing one or both V+ with 500GB Tivo next month?

Originally Posted by passingbat (Post 35212679)

So when will we hear about them? When I ordered, I arranged to swap both my V+ boxes for Tivo, but there was no mention of free multiroom.

Originally Posted by sniper007 (Post 35212696)

I think Ben means that a lot of people with existing multiroom accounts already have offers applied? That's how I read it. I am not aware of any on my account. Call me synical but I can see this whole thing working out better for new customers and people taking up Tivo, where by existing customers that want to sit tight for a little while are going to get shafted and lose out in one way or another.

Originally Posted by spj20016 (Post 35212695)

Any ideas when I will receive my email so I can order Tivo? I am on VIP50 and pre registered on the 1st of December. I thought I would have received the email by now.