Re: [Update] ALL 20>30Mb upgrade discussion
 

They are. I said i ordered 2 weeks ago so i already have a Superhub, he said you will still be required to pay the £30 charge. I don't mind paying £30, don't get me wrong, but it appears the £30 charge is for the superhub.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Just had an e-mail back in response to completing the web form, which contains the line:

Your new Super Hub will be delivered to you on [Input delivery date] to support your new broadband speeds.

That's helpful... Guess the rest will be in the letter.

Re: [Update] ALL 20>30Mb upgrade discussion
 

https://www.cableforum.co.uk/images/...011/02/129.png

My Superhub arrived just before noon, set it up, got it activated, changed the wireless settings on all our mobile devices/laptops, and everything is hunky-dory.

Re: [Update] ALL 20>30Mb upgrade discussion
 

change the server from leeds to london instead

Re: [Update] ALL 20>30Mb upgrade discussion
 

Been looking at my Sam Knows performance stats and the upstream on my 30Mb service isn't going above 2Mb, is there anything I can do?

20Mb previously was perfect, 19.55Mb/s down 1.97Mb/s up.

Re: [Update] ALL 20>30Mb upgrade discussion
 

No it is not false advertising, you are on a Retentions package because you probably threatened to leave, Virginmedia have stated that for you to upgrade to 30Mb they require you to go onto standard pricing and also pay a one off fee of £30 like all the other people in this thread which is fair to everyone.

Re: [Update] ALL 20>30Mb upgrade discussion
 

As for me, I never pay activation fee £30.00, it free of charge cos of downgrade from XXL to XL

Re: [Update] ALL 20>30Mb upgrade discussion
 

i requested a free upgrade to 30Mb and still no contact back from VM. should i re-request again?

Re: [Update] ALL 20>30Mb upgrade discussion
 

It was probably a sympathy gesture.....

---------- Post added at 15:08 ---------- Previous post was at 15:07 ----------

Good call, little runty rodent rambler...
https://www.cableforum.co.uk/images/...011/02/127.png

And here's Maidenhead (you've probably never been through there)

https://www.cableforum.co.uk/images/...011/02/128.png

Re: [Update] ALL 20>30Mb upgrade discussion
 

They will feel pity for all the other activation fees that you have paid, personally I would have made you pay double.https://www.cableforum.co.uk/images/local/2012/04/8.gifhttps://www.cableforum.co.uk/images/local/2012/04/8.gifhttps://www.cableforum.co.uk/images/local/2012/04/8.gif

Re: [Update] ALL 20>30Mb upgrade discussion
 

But they'd already got £75 off you for the superhub in the first place!https://www.cableforum.co.uk/images/local/2015/12/3.gif

Re: [Update] ALL 20>30Mb upgrade discussion
 

If I remember correctly they charged him twice initially.https://www.cableforum.co.uk/images/...2011/06/21.gif

Re: [Update] ALL 20>30Mb upgrade discussion
 

Hey guys :)

Just installed it and activated it.
Thanks for the support everyone has been giving me in the past few days!
Much appreciated :)

https://www.cableforum.co.uk/images/...011/02/126.png

Re: [Update] ALL 20>30Mb upgrade discussion
 

I'm yet to confirm this but the superhub may actually be blocking the use of external DNS services (such as Google's). Anyone with a Superhub and a little technical knowledge want to check for me?

---------- Post added at 16:45 ---------- Previous post was at 16:43 ----------

It also states "Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge."

Re: [Update] ALL 20>30Mb upgrade discussion
 

check my reply in other thread, I can test further I guess by setting up external queries for myself on one of my dns server's, do bit of web browsing and check the logs after. Although at the moment I am usng dmz, the superhub is still ultimately the router.