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-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

indie1982 04-02-2011 12:03
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by rickymallory (Post 35166510)
I prefer Google's DNS (8.8.8.8 and 8.8.4.4) compared to VM's which I find slower to resolve and slower to update
It's annoying but just set the DNS servers on your clients and override whatever DHCP sets.

whizzard 04-02-2011 12:22
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Harryn9000 (Post 35166522)
there are quite a few problem with the superhubs which is to be expected when it only been out a few months and wireless signal strength is one of them in my case anyway
A somewhat off the wall question, but what wireless chipset are you running?

Horizon 04-02-2011 12:25
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by BenMcr (Post 35166057)
The processes are being clarified to make sure no-one who already has a SuperHub gets charged the £30 when upgrading to 30Mbit
Any update to this? Thanks.

BenMcr 04-02-2011 12:29
Re: [Update] ALL 20>30Mb upgrade discussion
 
They should all know it, and it is in the 30Mbit information

Horizon 04-02-2011 12:34
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35165955)
You may well be waiting a long while as 2Mb, 10Mb and 20Mb will continue to exist on Docsis 1/2 for a very long time as Virginmedia never close a tier, we still have people on 512kb and 1Mb so as the agent you spoke to does not actually deal with broadband he will be talking out of his rear end.:)
I doubt those lower tiers will last for much longer as your ceo has stated last year he wants to be in a situation where vm offer 50/100/200 tiers in the not too distant future with a possible top tier of 1gb as a goal.

---------- Post added at 11:34 ---------- Previous post was at 11:33 ----------

Quote:
Originally Posted by BenMcr (Post 35166554)
They should all know it, and it is in the 30Mbit information
When you say "they", you mean vm customer services? So, vm have agreed not to charge £30 for those of us who already have a superhub?

BenMcr 04-02-2011 12:36
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Horizon (Post 35166562)
When you say "they", you mean vm customer services? So, vm have agreed not to charge £30 for those of us who already have a superhub?
Yes, although not sure 'agreed' is the right word. It's been part of the 30Mbit product from launch. If you have a SuperHub (or VMNG300 modem) then you don't pay £30 as you already have compatible kit

Chris 04-02-2011 12:43
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Horizon (Post 35166562)
When you say "they", you mean vm customer services? So, vm have agreed not to charge £30 for those of us who already have a superhub?
You sound like you're looking to chalk up a victory for consumer campaigning ... but don't, because the fact that people with a superhub should not be charged the £30 was trailed in this thread some time ago (shortly after the accidental not-quite-launch of the web page, IIRC).

I don't believe VM has ever intended to charge superhub users for this uplift. Their communication on that point could have been clearer of course.

Harryn9000 04-02-2011 12:54
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by whizzard (Post 35166548)
A somewhat off the wall question, but what wireless chipset are you running?
i' on a g chip m8,it not a speed issue m8 it the strength of the signal being sent from the superhub to my laptop is the problem i had no problems on the old hub getting the signal so just don't understand what the problem is.

Stephen 04-02-2011 12:57
Re: [Update] ALL 20>30Mb upgrade discussion
 
The signal strength on my superhub has been perfectly fine, no issues at all.

Horizon 04-02-2011 12:59
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Chris (Post 35166574)
You sound like you're looking to chalk up a victory for consumer campaigning ... but don't, because the fact that people with a superhub should not be charged the £30 was trailed in this thread some time ago (shortly after the accidental not-quite-launch of the web page, IIRC).

I don't believe VM has ever intended to charge superhub users for this uplift. Their communication on that point could have been clearer of course.
And yet they still are charging £30 for those with a suoerhub and even sending out leaflets saying this too. I got mine yesterday.

Chris 04-02-2011 13:18
Re: [Update] ALL 20>30Mb upgrade discussion
 
Are they explicitly stating that superhub users do have to pay, or are they simply failing to say that they don't?

MartJ 04-02-2011 13:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Stephen (Post 35166593)
The signal strength on my superhub has been perfectly fine, no issues at all.
So what is the supposed range for the alleged SuperHub, my existing let me connect in the garden (nice to sit on patio with laptop working in the summer) which is around 20 or so metres from router with 2 walls in between. I can still get wifi access on my mobile in the greenhouse which is around 40 metres.

c@tbyte 04-02-2011 13:24
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Horizon (Post 35166596)
And yet they still are charging £30 for those with a suoerhub and even sending out leaflets saying this too. I got mine yesterday.
Only those who want 30mb straight away. If you're prepared to wait it will be free. 4 to 6 weeks has been quoted for the wait, but who really knows.

whizzard 04-02-2011 13:26
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Harryn9000 (Post 35166588)
i' on a g chip m8,it not a speed issue m8 it the strength of the signal being sent from the superhub to my laptop is the problem i had no problems on the old hub getting the signal so just don't understand what the problem is.
Who's the chipset maker? If its a built in Aetheros chipset I'd recommend checking you have the most up to date WLAN driver for your device.

anc1en7z 04-02-2011 14:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35166439)
No additional charges on your bill unless you are on a Retentions deal but you would have to pay £30 for activation of the Superhub.
thats false advertising by virgin media.

it clearly states "and all at NO EXTRA COST"

so, i ring up, letter in hand, saying no extra costs, but im expexcted to move off my retentions deal and pay £30 activation.

haha I think not


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