Re: VIP/VIP+ New and Improved VIP Package
 

I asked this on a seperate thread - maybe it belonged here so sorry.

I just received my bill :

I am on VIP20 with no extras. My service charge on the bill is £100.04 - does that sound right as VIP50 is only £100.55?

Re: VIP/VIP+ New and Improved VIP Package
 

Depending when you took out VIP20, yes.

Which is why we keep on saying it's worth going up to VIP 50 especially if/when you take TiVo

Re: VIP/VIP+ New and Improved VIP Package
 

I was one of the first people on VIP pack as it was then (cost £86/mo). I cannot afford TIVO right now but that extra download might help my streaming US tv (legally - I have a slingbox over there).

are we really talking a few pence differential? if that is the case then upgrade here I come.

Re: VIP/VIP+ New and Improved VIP Package
 

Well there would be a £20 activation fee I believe (install of 50Mbit is currently free for upgrades)

But the price of VIP 50 would definately be £100.55

Re: VIP/VIP+ New and Improved VIP Package
 

just went for it Ben but the young lady was adament that in April the activation went up to £30. - coming on saturday

Re: VIP/VIP+ New and Improved VIP Package
 

Ah ok, just checked and you are right. Missed that one

Re: VIP/VIP+ New and Improved VIP Package
 

Had the install earlier.

Works a treat. Well chuffed https://www.cableforum.co.uk/images/...2011/04/55.gif

Re: VIP/VIP+ New and Improved VIP Package
 

Glad for you and you will love it :D:D:D:D

Re: VIP/VIP+ New and Improved VIP Package
 

Ben, just to confirm. Is there now a £30 activation charge for an existing customer who upgrades to VIP50?

Cheers!!

Re: VIP/VIP+ New and Improved VIP Package
 

I think that it has been said that the £30 activation fee is from the weekend?

Re: VIP/VIP+ New and Improved VIP Package
 

Yes. You get free install when upgrading to 50Mbit, you have to pay the activation

Re: VIP/VIP+ New and Improved VIP Package
 

If your on VIP20/30 your a twit. Get 50

Re: VIP/VIP+ New and Improved VIP Package
 

Currently on VIP50 with Tivo, V+ and V HD Box.
In addition I have the Asian package and Caller Display.
Have been paying the £3 per month for Tivo since my install in Feb but my April bill has gone up by around £9 and now stands at £123.10.

Checked the bundle online and it comes to £120.10 excl £3 for Tivo.

So is the TiVo charge deffo included in the VIP50 package in which case I need to call CS?

Thanks in advance

Re: VIP/VIP+ New and Improved VIP Package
 

Depends on who you speak to at CS!
Had a long rant - spoke to 3 managers before someone agreed it should be excluded for VIP50
They have to show the charge on your bill, but then should apply a £3 credit to the bill.
My charge for 1 Tivo plus 1 V+HD box i3 £ 100.55 plus £2.05 for caller display.
Keep at 'em until you get the right price
Good luck
D&C

Re: VIP/VIP+ New and Improved VIP Package
 

i'm on vip 50 with 100 meg bb with 1x tivo and 1x v+ there charging me £120.55 that can't be right can it?