Re: 20 Mb/s to 30Mb/s free upgrade
 

Just start a thread on here if you have problems, you'll get plenty of help.

Re: [Update] ALL 20>30Mb upgrade discussion
 

If I was to upgrade my 10mb to 30mb would I have to pay the £30 for the hub?

Re: [Update] ALL 20>30Mb upgrade discussion
 

Yes - ref this page:

http://shop.virginmedia.com/existing...broadband.html

So you would have the £30 one off payment plus your additional monthly cost

Re: [Update] ALL 20>30Mb upgrade discussion
 

holdd up!

i got a letter through the door today explaining that VM are doing free upgrades for existing 20mb users with a free superhub with "no additional charges"

Re: [Update] ALL 20>30Mb upgrade discussion
 

yes we know, but does your letter say when?

Re: [Update] ALL 20>30Mb upgrade discussion
 

it just says ring up, and we'll give you it :|

Re: [Update] ALL 20>30Mb upgrade discussion
 

You are indeed correct, you can't edit the DNS on the SuperHub

Re: [Update] ALL 20>30Mb upgrade discussion
 

Thats all good to know, but appears when people are calling up, they're still being charged £30 by VM.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Pics or it didn't happen!

Re: [Update] ALL 20>30Mb upgrade discussion
 

another fail on the superhub in my opinion. or is it normal for isp supplied router's to be this dumbed down? as it is the first time I have used one, dlink doesnt count as such as I immediatly flashed to ddwrt.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Why don't you just upgrade to 50Mb if you're going to upgrade to 30Mb anyway, you'll get everything for free, including the Superhub, and any other work they may need to do, for 6 months then downgrade to 30Mb after the 6 months.

so basicly you will get more speed for the same money.

Re: [Update] ALL 20>30Mb upgrade discussion
 

No additional charges on your bill unless you are on a Retentions deal but you would have to pay £30 for activation of the Superhub.

Re: [Update] ALL 20>30Mb upgrade discussion
 

My SuperHub should be here today (hopefully)
No more sitting on the floor next to the modem!

Thanks for the help everyone :)

Re: [Update] ALL 20>30Mb upgrade discussion
 

That's a bit of a disappointment but then I guess there are ways around that one. I prefer Google's DNS (8.8.8.8 and 8.8.4.4) compared to VM's which I find slower to resolve and slower to update.

I suppose it is not the superhubs biggest problem with it's other issues that need fixing.

Re: [Update] ALL 20>30Mb upgrade discussion
 

there are quite a few problem with the superhubs which is to be expected when it only been out a few months and wireless signal strength is one of them in my case anyway