Re: NTL Customer Services: Your personal experience
 

Mark, read my posts properly and then get back to me. I have no time for people unable to read my posts without adding their imagination to it as well.

Thanks for your last paragragh. This only highlights CSRs unprofessional behaviour. A good CSR should still be helpful to an abusive customer, otherwise he is no better than the abusive customer himself.

Re: NTL Customer Services: Your personal experience
 

Actually, when NTL bought my franchise I gave them the benefit of the doubt and what did that get me? Absolutely nothing. Besides i enjoy arguing. Well, at least I know where not to go for some helpful advice. :rolleyes:

Re: NTL Customer Services: Your personal experience
 

:rofl: take your own advice and read mark's post properly, he said he would be polite to the abusive customer, and do his job, but not take it that one step further and go out of his way to go that extra mile

Re: NTL Customer Services: Your personal experience
 

I think Mark was saying that he would still be as helpful as required, but would be less likely to go beyond the minimum required to help an abusive customer.

So, UDT, in your (presumably) customer facing rule, are you equally helpful to all your customers? Or do you help some more than others?

Edit: Was typing this while bexy posted.

Re: NTL Customer Services: Your personal experience
 

:rofl: :rofl:

Re: NTL Customer Services: Your personal experience
 

Actually Mark said he would not more than it was necessary. There is nothing in my reply to Mark to suggest Mark was being rude to the customer. The point I was trying to make, and you failed to grasp, is that a professional will go the extra mile to help the abusive customer. From personal experience of dealing with difficult customers, most abusive customers are reasonable people.

Re: NTL Customer Services: Your personal experience
 

:LOL: well at least we read his post and agreed :p

your talking to a philosopher its what i am trained to do :p;)

Re: NTL Customer Services: Your personal experience
 

so again it is US who have mis-understood you, i see hmmmmm

hang on just one second mr udt person, saying that what mark said higlighted the unprofessionalism of ntl csrs.............is saying that he will not be willing to help abusive customers....or am i mis-interepreting you again?

Re: NTL Customer Services: Your personal experience
 

Oh what a shame and I was so looking forward to helping you.
UDT you need to get a grip and stop the relentless, pointless moaning. People might listen to you then.
Being rude solves nothing, sometimes it pays to be nice and to listen. Its how we learn. It costs nothing to be considerate of others, it also takes very little effort to stop behaving like a spoilt child.

Well that would make you extremely reasonable then wouldn't it.

Re: NTL Customer Services: Your personal experience
 

Re: NTL Customer Services: Your personal experience
 

you know what i have dealt with loads of abusive customers and i have always managed to calm them down, and have also gone out on a limb to sort out their problem, i have gone that extra mile, however you have already told me that my cs skills are no way as advanced as yours, therefore i must conclude that you don't just go that extra mile, you are willing to go to the ends of the earth just to calm an abusive/or maybe even a normal customer.......

Re: NTL Customer Services: Your personal experience
 

Re: NTL Customer Services: Your personal experience
 

Whatever, you say you are philosopher but unable to read properly my posts.

Don't be too surprise in future if I just give you a repeated quote reply. I very much doubt whether you have the competance to calm a customer down. You're just repeating what I've said earlier on good customer service skills. Again, I noted your imagination taking over again on imagining things you think I said. :rolleyes:

Re: NTL Customer Services: Your personal experience
 

Wow, you have stunned me with the maturity, depth and sheer amount of thought you put into your post UDT.
Thankyou for putting so much into your response and for voicing so eloquently your viewpoint. I marvel at your wisdom. There are so many ways that I would like to respond to your post with but many would get me banned or this thread closed so in parting.......
grow up.

Re: NTL Customer Services: Your personal experience
 

WTF :mad:

i say i am a philosopher, that is because i am....i have both an a level and a degree in it...just because you can't explain yourself properly don't you dare start putting me down

soory i jsut imagined u saying that......my bad

as for me having competence, you dont know me and you know what i am beginning to see that you are not worth discussing anything with