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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   *All* ntl 10meg Discussion (part 2) (https://www.cableforum.uk/board/showthread.php?t=37658)

Gordon_29 08-11-2005 07:33
Re: *All* ntl 10meg Discussion (part 2)
 
I think we should all be patient

oh to hell with it

IS IT DONE YET
IS IT DONE YET
IS IT DONE YET
IS IT DONE YET
IS IT DONE YET
IS IT DONE YET
IS IT DONE YET
IS IT DONE YET
IS IT DONE YET
IS IT DONE YET

Paul 08-11-2005 07:45
Re: *All* ntl 10meg Discussion (part 2)
 
The ntl system was updated for the new service last night, but as I said, it's not an automatic update at the moment.

Hans Gruber 08-11-2005 07:52
Re: *All* ntl 10meg Discussion (part 2)
 
Quote:
Originally Posted by Paul M
The ntl system was updated for the new service last night, but as I said, it's not an automatic update at the moment.
So would that "BUND03" option still be 3mbit?

http://img372.imageshack.us/img372/2...lbund036og.png

etccarmageddon 08-11-2005 07:52
Re: *All* ntl 10meg Discussion (part 2)
 
Quote:
Originally Posted by Hans Gruber
I gave up after Nicky Campbell refused to personally take my calls :(

Although, If I go through the online speed upgrade process, instead of an option called "ntl: 3 Mbps Broadband Internet Service" (which it was called last night) It's now coming up with "BUND03 Service". Not sure if that means anything...
same here mate, I'm offered either

"Broadband Service Select Service

ntl: 2 Mbps Broadband Internet Service £24.99

BUND03 Service"

and the bund03 service has a radio button but no price!

PowerUser 08-11-2005 07:53
Re: *All* ntl 10meg Discussion (part 2)
 
Quote:
Originally Posted by Gordon_29
if you try and upgrade your speed from the NTL homepage the message has changed to this

Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level


That message changed in the last hour or so

Just letting you folks know
The NTL homepage has always had that message here since the last package change!, 1mb,2mb,3mb . Anyway How can you upgrade when you already have to top connection!!!. If my memory serves me right when they last change the packages, It was this Page that Changed http://www.ntlworld.com/toolsservices/tiermigration/ Before ANYthing happened, They Dont just stick speeds up without telling anyone.

etccarmageddon 08-11-2005 07:53
Re: *All* ntl 10meg Discussion (part 2)
 
what on earth does BUND03 mean? bundle 3?

Hans Gruber 08-11-2005 07:56
Re: *All* ntl 10meg Discussion (part 2)
 
I'd guess it means Bundle 3mbits? But it never used to be listed as that so who knows

stingray 08-11-2005 08:01
Re: *All* ntl 10meg Discussion (part 2)
 
Quote:
Originally Posted by Hans Gruber
I'd guess it means Bundle 3mbits? But it never used to be listed as that so who knows
Maybe that's because the 3mbits is no longer available, it's now 10 ?

Hans Gruber 08-11-2005 08:03
Re: *All* ntl 10meg Discussion (part 2)
 
Well I'm not being the guinea pig to find out :p

etccarmageddon 08-11-2005 08:05
Re: *All* ntl 10meg Discussion (part 2)
 
Quote:
Originally Posted by stingray
Maybe that's because the 3mbits is no longer available, it's now 10 ?
I think you've hit the nail on the head...

it's the internal code bundle01, bundle02 or bundle03 for each of the 3 tiers and as the top tier is now either 3meg or 10meg it's not been able to replace the internal code with a user friendly description indicating if you're able to upgrade to 3meg or 10meg because work is in progress.

bringerofnoise 08-11-2005 08:06
Re: *All* ntl 10meg Discussion (part 2)
 
hey up

spoke to customer services this morning about 8:30 and she said she couldnt
do the upgrade as the system was playing up and she asked me to ring back later so 9:00 i ring up and the guy i spoke to said it will be an automatic upgrade in december ? :(

Gordon_29 08-11-2005 08:07
Re: *All* ntl 10meg Discussion (part 2)
 
Quote:
Originally Posted by Hans Gruber
I gave up after Nicky Campbell refused to personally take my calls :(
You could try phoning Esther Rantzen to see if she'll do a Thats Life special to discuss the issues and possible Ramifications

etccarmageddon 08-11-2005 08:08
Re: *All* ntl 10meg Discussion (part 2)
 
sit tight I recon. the 'bundle' message indicates something might be happening.

Paul 08-11-2005 08:09
Re: *All* ntl 10meg Discussion (part 2)
 
Quote:
Originally Posted by bringerofnoise
do the upgrade as the system was playing up and she asked me to ring back later so 9:00 i ring up and the guy i spoke to said it will be an automatic upgrade in december ? :(
You could try speaking to retentions :)

PowerUser 08-11-2005 08:10
Re: *All* ntl 10meg Discussion (part 2)
 
Hey guys did you not just read this post, Nothing is happening! :td:

Quote:
Originally Posted by bringerofnoise
hey up

spoke to customer services this morning about 8:30 and she said she couldnt
do the upgrade as the system was playing up and she asked me to ring back later so 9:00 i ring up and the guy i spoke to said it will be an automatic upgrade in december ? :(


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