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-   -   VM Community Forum Move (https://www.cableforum.uk/board/showthread.php?t=33713697)

Richardr 01-06-2026 08:14

Re: VM Community Forum Move
 
Quote:

Originally Posted by newapollo (Post 36215764)
I've exchanged emails with Kei (the VM community forum manager)

Merging both communities has proven to be far more complex than envisaged so they have gone back to the idea of having 2 communities. They are still being built and tested before being released. Estimated timescales are now around July for the VM community with the O2 Community shortly after.

I haven't seen it mentioned on here, but last week ispreview had a story in line with this:

https://www.ispreview.co.uk/index.ph...um-merger.html

adduxi 01-06-2026 08:58

Re: VM Community Forum Move
 
SO, back to the drawing board, albeit with new Forum software. Some interesting comments in that ISP Preview piece.

RichardCoulter 01-06-2026 13:22

Re: VM Community Forum Move
 
Quote:

Originally Posted by adduxi (Post 36216435)
SO, back to the drawing board, albeit with new Forum software. Some interesting comments in that ISP Preview piece.

Quote:

Steve says:
May 26, 2026 at 12:42 pm
I can’t help but think of the soap opera drama of nthell world whenever I see a story relating to their forums. I wonder what happened to the guy after ntl employed him, I seem to remember he wasn’t with them long
What happened? Did it turn out that NTL/Virgin had actually been stringing him along & only offered him a job to get him to close the Nthell forum?

Did he then start this forum as an alternative way to bring it back (or wasn't this forum anything to do with the situation?)

OLD BOY 01-06-2026 13:38

Re: VM Community Forum Move
 
I don’t understand what is causing such a huge problem. Why don’t they just start a new forum from scratch? Talk about making the job harder!

jem 01-06-2026 17:19

Re: VM Community Forum Move
 
Quote:

Originally Posted by RichardCoulter (Post 36216452)
What happened? Did it turn out that NTL/Virgin had actually been stringing him along & only offered him a job to get him to close the Nthell forum?

Did he then start this forum as an alternative way to bring it back (or wasn't this forum anything to do with the situation?)

Not exactly, the owner of the original nthellworld.com site, sold it to NTL back in, I think around 2002, and was briefly employed by them. In its then form, the forum was closed by NTL about a year later.

In an amazing display of not understanding how websites work, NTL failed to realise that this person also owned the domain nthellworld.co.uk, and a forum based on that domain name was set up - because who could possibly have seen that coming!

That forum then became the precursor of this forum, it was renamed and relaunched prior to NTL and Telewest merging to form Virgin Media.

Mr K 01-06-2026 17:22

Re: VM Community Forum Move
 
Quote:

Originally Posted by OLD BOY (Post 36216456)
I don’t understand what is causing such a huge problem. Why don’t they just start a new forum from scratch? Talk about making the job harder!

True, they might aswell start from scratch, most will have forgotten their passwords by now anyway.

However I still doubt how genuine they are about resurrecting it. More likely VM were hoping the punters forgot it existed. What happened to the VM staff running it? Are they still employed, or are they suddenly going have to recruit new staff which seems unlikely.

jem 01-06-2026 17:25

Re: VM Community Forum Move
 
Quote:

Originally Posted by Mr K (Post 36216480)
True, they might aswell start from scratch, most will have forgotten their passwords by now anyway.

However I still doubt how genuine they are about resurrecting it. More likely VM were hoping the punters forgot it existed. What happened to the VM staff running it? Are they still employed, or are they suddenly going have to recruit new staff which seems unlikely.

The forum staff also doubled as ‘helpers’ on their various social media platforms, I assume that is still the case, although there was a suspicious mass-exodus of forum staff in the months before the closure.

So make of that as you will.

Sephiroth 07-06-2026 10:31

Re: VM Community Forum Move
 
Before VM started itys own forum, this was the goto place for technical matters. The surprise to me is that this has not happened again. The customers still need informed support (which they can only get from knowledgeable customers).

RichardCoulter 07-06-2026 12:34

Re: VM Community Forum Move
 
Quote:

Originally Posted by Sephiroth (Post 36216808)
Before VM started itys own forum, this was the goto place for technical matters. The surprise to me is that this has not happened again. The customers still need informed support (which they can only get from knowledgeable customers).

Forums are now considered old hat, it's all about social media these days.

thenry 07-06-2026 13:00

Re: VM Community Forum Move
 
Quote:

Originally Posted by Sephiroth (Post 36216808)
Before VM started itys own forum, this was the goto place for technical matters. The surprise to me is that this has not happened again. The customers still need informed support (which they can only get from knowledgeable customers).

https://www.cableforum.uk/board/show...highlight=Paul

Paul owns cable. Those beliefs are hilarious :rofl:

Carth 07-06-2026 14:15

Re: VM Community Forum Move
 
no, he (and Richard) are right, people would rather ask on Farcebook, twitter and tiktok than join a forum.
Lots of gaming communities have also now descended to the depths of Discord :(

Richardr 11-06-2026 08:37

Re: VM Community Forum Move
 
Reddit is the other place where a lot of conversation has gone.

Jaymoss 11-06-2026 09:02

Re: VM Community Forum Move
 
Quote:

Originally Posted by Carth (Post 36216839)
no, he (and Richard) are right, people would rather ask on Farcebook, twitter and tiktok than join a forum.
Lots of gaming communities have also now descended to the depths of Discord :(

absolutely nothing stopping VM having a discord channel. In fact it makes sense too. They could even have support in there and the costs to them minimal . Same as nothing stopping them having a legit presence on FB however there is a plague of people making up support names now FB allows nom de plumes and I am sure stupid people fall for it but all the same I have had support off Octopus for example on X Tesco and Asda on FB.

I feel it is good to be able to post in public and hold them accountable where more people will see it as to get quicker support. I have always been of the mind a squeaky wheel gets the grease

Paul 11-06-2026 17:20

Re: VM Community Forum Move
 
I always get decent support from Asda on FB.

jem 11-06-2026 19:47

Re: VM Community Forum Move
 
Quote:

Originally Posted by Paul (Post 36217125)
I always get decent support from Asda on FB.

Which is good, but there is an obvious problem, you need to have a FB account!

Admittedly, we are in a minority but there are people who will never touch FB with someone else’s bargepole, let alone our own - even if I think I’ll only use it for VM support, Zuckerborg will absolutely hoover up even more of my information - ditto for Instagram, WhatsApp; and the less said about X the better.

I don’t want, and refuse to have, any sort of social media presence (membership on here probably doesn’t count); so am I now denied proper support?

---------- Post added at 20:47 ---------- Previous post was at 20:43 ----------

Quote:

Originally Posted by Richardr (Post 36217075)
Reddit is the other place where a lot of conversation has gone.

Conversation, maybe, but official help?

Unless VM employees are hanging out on Reddit threads, interacting and offering to help, then it’s fairly pointless.


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