Re: Finally had enough of VM BS...........
 

Peter's right.To put aesthetics over functionality is bad.

Worse, because it's a budget item (profits). money has been spent on aesthetics that was sorely needed for functtionality.

Someone needs to be fired. You can't put a product on the market and 20 months later corrupt the download data of a whole load of customers. As I said, VM know all that but it hasn't yet led them to announce how they're gonna get out of this mess.

Re: Finally had enough of VM BS...........
 

Then people shouldn't state things as fact if they're not, actually, facts.

I can usually back up any facts I state. Of course, opinions are different. But they may still be formed based on incorrect facts.

You won't have to. I accept VM isn't perfect. It would be silly do otherwise.

Only proving a point :)

Yes. That some people state things as fact that they can't back up. I know that :)

Well mine's fine. And so is Hughs'. So that's all -2 so far.

Wow! "Tech. isn't perfect." Tell us something we don't know.

[quote]I wish they worked perfectly and wish I'd not had any problems, but I did have problems and it felt wrong that I had to fight with VM to get a working modem that would give me the service I was paying for. I wish I still had the ~£80 in the bank that I had to spend to get the hardware to do the routing job of the superhub.[/FONT][/COLOR]
So do I.

Well it would be rude of me not to reply seeing as you've taken the time to post :)

Re: Finally had enough of VM BS...........
 

I try very hard not to get involved in threads about the SH but Peter_ has far more inside knowledge about this than you do.

Re: Finally had enough of VM BS...........
 

I'd say jb66 has far more inside and outside knowledge than Peter_ does.

Re: Finally had enough of VM BS...........
 

Carl why are you so protective of a devices that are to all intents and purposes just poorly designed crap, you do not even work for the company, are you scared that if you post something negative that you will be vilified by the company and no longer invited to any events.

The 3 devices from the Hub, Superhub down to the VMNG300 are poorly designed rubbish, the VMNG300 was outdated before release the other two had to look pretty, functionality was not a concern.

So rather than jumping to the defence of a company you do not work for why not think about your answer first and then you may be better thought of by the community rather than them expecting a standard Carl Waring response claiming all is great with Virgin Media when we all know the subject being discussed is little short of a joke.

What excuse can you give for the supply of poorly designed equipment other than the likelihood of the people in charge being bribed to accept the poor quality equipment now supplied, I personally would prefer a bribe to be the reason rather than stupidity, so if you answer this post choose which of those two options you think is closer to the truth.

So please stop trying to get a very odd type of tan on your nose by continually jumping to the defence of Virgin Media remember that you cannot polish manure.

---------- Post added at 07:26 ---------- Previous post was at 07:19 ----------

Doubtful to say the least as no technician has access to the tools any 1st line agent has access to, even the average Swansea agent will deal with more calls per shift than an technician will deal with in 3 days.

Also they do not have Logmein and usually just swap devices as legally they cannot touch the customers computer.

So they would have more inside and outside knowledge due to that fact alone.

One thing though is I doubt many agents or technicians are even aware of the Virgin Media intranet which I used to scour for information whenever I had a free time.

I kind of doubt my knowledge of the present equipment has lessened even after 6 months working elsewhere and I know that I could go to back to the job tomorrow as it is just like riding a bike you never forget how, plus I still have contacts in the right places who can give me insider information.

I would be quite happy for new equipment to come out that I have no knowledge of as that would indicate the company is now going forward rather than stagnating.

Re: Finally had enough of VM BS...........
 

"It is my belief" is not 'insider knowledge'. If he knew that was the case he would not have qualified it with that 'get out' phrase.

Re: Finally had enough of VM BS...........
 

Which phrase is that then.:confused:

Re: Finally had enough of VM BS...........
 

Peter. Your first paragraph has been ignore as it is so far from the actual truth I am treating it with the contempt it deserves.

I have never, ever said that and I defy you to find any post in which I have.

You have completely ignored the previous pages in this thread where both myself and Hugh have indeed acknowledged that the SH isn't perfect and, for both of us, works perfectly adequately.

Yet it works perfectly for me, Hugh and probably a majority of other people. (Though of course neither of us can prove this but I have "negativity bias" on my side. What do you have other than some forum posts?)

Again, another insulting paragraph ignored.

I will remind you at this point (though I'm not a Mod of course) that there are rules regarding respecting other forum users, etc.

---------- Post added at 09:57 ---------- Previous post was at 09:57 ----------

Which do you think? :confused: There's only one referred to :rolleyes:

Re: Finally had enough of VM BS...........
 

Out of the fair few people I know with a superhub I'd say it's a 70/30 split as to who has problems with it.

When I was still with VM problems with BB were rare but I had a really bad time with the TV service.

I had loads of problems with the VM adsl and have had very few with the BT home hub since I've had that (touch wood ;))

I guess the thing is that you can / may get problems with ALL providors.

Most people can only go on their own personal experience.

Me, I wish I could still get cable BB but wouldn't touch the TV service again.

Re: Finally had enough of VM BS...........
 

Adequate is not really good enough in this day and age considering they are supposed to be at the forefront of technology which with all of the three most recent devices they have failed.

We have the VMNG300 a device that was outdated before release due to the change in strategy going from 4 downstreams to 8 downstreams for which they hurried out the Superhub a flawed device from day one.

We should never have been put into the position of a having to accept a single device to cover wireless and broadband which is why a workaround was quickly found to enable your own router to be used as an Access device, then the company brought out Modem Mode as they realised what a error they had made.

You fight tooth and nail to protect the image of Virgin Media even if begrudgingly you admit defeat but word it to not sound negative and I have no need to provide proof as most of your posts provide that proof.

Now you can dispute that and I could look for such posts but we already know they exist as do the other members so why would I bother, as above I think you are more bothered about not getting an invite to a promotional day so you always sidestep saying anything negative which could have been avoided by not using your own name as your username and your picture as your avatar.

Re: Finally had enough of VM BS...........
 

@ CarlWaring & Hugh

There's a difference between sentinents such as "it works for me but I don't deny there are problems with the SH" and acknowleding the downright misery caused to a provably high number of people whose downloads are destroyed by R36.

You two avoid acknowledging the seriousness of this (and not just this, the whole shabby history of the SH). For that you attract justifiable criticism.

Turning to the BS,you rather excuse the BS as "marketing" instead of roundly criticising not just unthruth but downright lies. Even worse, you know all this deep down but something's holding you back from acknowledging these facts. Peter may well have put hs finger on that in one case at least.

It's no excuse for VM to put out BS just because others do - especially when they know that in the case of the SH, it's not truthful.

Re: Finally had enough of VM BS...........
 

"Misery" because "downloads are destroyed"?

Are these one-time only downloads, that cannot be repeated, causing emotional and financial loss?

Methinks Mr Hyperbole-OverDramatising is visiting today.......

I have had problems with suppliers/products in the past - if I couldn't get it resolved to my satisfaction, I dumped the product/service, and replaced it with one that worked how I wanted. What I didn't do is whinge incessantly on and on and on and on and on and on and on about it - sometimes it's time to "move on", and perhaps find something positive to focus time and energy on?

Re: Finally had enough of VM BS...........
 

Re: Finally had enough of VM BS...........
 

But Peter_ has insider knowledge, do you?Are you employed or have been employed by VM?

Re: Finally had enough of VM BS...........
 

So, like I have always maintained; whilst it's not perfect (but then no tech ever is) it is good enough for some (I would say most but that's not verifiable) people.

So why is it that I can accept and admit that it's not perfect, but some people can't/won't admit that it's actually not a "complete pile of cack" and is perfectly suitable for some/most/whatever people? And yet I'm the one who gets bullied for not doing something which I actually already have :confused:

VM ADSL is not the subject of this discussion though.

Absolutely right.